Title: Panama Canal Customer newsletter
Full Citation
Permanent Link: http://ufdc.ufl.edu/UF00099413/00007
 Material Information
Title: Panama Canal Customer newsletter
Physical Description: Serial
Language: English
Publisher: Autoridad del Canal de Panama
Place of Publication: Balboa, Panama
Publication Date: June 2001
 Record Information
Bibliographic ID: UF00099413
Volume ID: VID00007
Source Institution: University of Florida
Holding Location: University of Florida
Rights Management: All rights reserved by the source institution and holding location.


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Upcoming Conference
Administrator Alemin Zubieta has
been invited to address an audience
of students, scholars, and
representatives of government
institutions and the civil society in
Nicaragua. The Panama Canal
Authority Administrator will deliver
a presentation on the
"Administrative Exertion of the
Panama Canal." The conference,
sponsored by the Embassy of
Panama in Nicaragua, will be held
at the Real Inter-Continental
Metrocentro Hotel in Managua on
July 18, 2001.

New Toll Record
During her maiden Panama Canal transit
on April 12, Royal Caribbean's Radiance
of the Seas broke the standing toll record,
less than a month after the Infinity Cruise
became the first vessel to pay over
$200,000 in tolls.
The Liberian flag Radiance of the Seas
paid $202,1 76.76, a mere $645.07 more
than the Infinity, for her
Canal transit. With a
length of 964.57 feet and
a beam of 105.97 feet,
the ship is slightly smaller
than the Infinity;
however, the Radiance of
the Seas' superstructure
has a greater passenger
This impressive German-
built cruise ship,
launched on March 10,

Outreaching Efforts
Panama Canal Administrator and
other Canal officials, including the
Director of Maritime Operations and
the Risk Management Officer, met with
members of the International Chamber
of Shipping (ICS) in London on April
10, 2001. Mr. RolfWestfal-Larson, ICS
Chairman, Chris Horrocks, ICS
Secretary General, and representatives
of the Japanese Shipowners'
Association, the Greek Shipping
Cooperation Committee, Intercargo,
the International Group of P&I Clubs,
and other members of the ICS attended
the meeting.
The presentations and subsequent
discussion period covered a multitude
of issues ranging from an update on the
Canal modernization and
maintenance program, ISO 9001

2001, was specially built to meet the
Panama Canal's existing maximum
dimensions. Her Canal transit was part
of a fourteen-day voyage from Miami,
Florida, to Los Angeles, California.
To commemorate the transit, Panama
Canal Authority (ACP) Deputy
Administrator Ricaurte Vasquez


certification, the transit reservation
system, classification society
certificates, IMO and OPA 90 single-hull
phase out schedule, emission of vessel
load line certificates, IMO and ACP
visibility requirements, and fines.
Administrator Alemin presented the
highlights on the progress of the
Panama Canal Expansion Program. He
reaffirmed the fact that we are still at the
concept development stage and that it
would take at least a year and a half to
complete the studies that are being
conducted at this moment.
This meeting offered an outstanding
opportunity to share with Canal
customers the efforts being made to
ensure that the Canal remains the route
of choice for many years to come.

presented ship captain Kent Ringborn
with a plaque. Each year, more than 300
cruise ships transit the Canal laden with
their international voyagers.

WORLD LEADER in services to the
maritime industry and in the
sustainable development for the
conservation of the Canal watershed;
CORNERSTONE of the global
transportation system and driving
force of Panama's progress and
MODEL of excellence, integrity, and
transparency, committed to the full
developmentof our work force.

We want your comments
You are very important to us. We want your comments and suggestions regarding
this newsletter and the service we provide. We would like to serve you best and
convey important information for you and your business through this newsletter.
Please let us know your views about this media (format, content, topics) and what
you would like to see in our next edition. If you would rather receive it
electronically, please send us a note with your correct email address to:
cpxc@pancanal.com If you need additional copies or copies mailed to other
officials within your corporation, please contact us (see box at right for address, fax,

Corporate Planning and Marketing
Panama Canal Authority
ACP-CP P.O. BOX 025513
Miami FL 33102-5513
Tel.: (507) 272-7961 Fax: (507) 272-5916
e-mail: cpxc@pancanal.com
web site: www.pancanal.com

(then click on "Canal News")


Pnama Cana ACP
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June 2001

Seatrade Personality 2001
During a formal ceremony held in
London on April 9, Panama Canal
Authority Administrator Alberto Alemin
Zubieta received Seatrade's "Personality
2001" award. The award was presented
to acknowledge Alemin Zubieta's
extraordinary contributions to
international shipping. Seatrade is a
leading company known worldwide for
its publications, exhibits, technical
training, conferences, and special
projects related to the maritime industry.
More than 450 representatives of the
world shipping community attended the
1 3th Seatrade Awards ceremony, during
which Administrator Alemin Zubieta
received a crystal wave sculptured
Personality of the Year 2001 award.
The successful and seamless transfer of
the Panama Canal from U.S. to
Panamanian control; the safeguarding of

the trust of the international maritime
community; and the demonstration to
the world that Panamanians are
indeed capable of administering the
Canal efficiently and effectively, were
highlighted during the ceremony as
some of Administrator Alemin
Zubieta's major achievements. Other
merits of Aleman Zubieta's
administration include the
implementation of the accelerated

Canal modernization and maintenance
program, which reduced to nine years
the time required for the widening of
Gaillard Cut without affecting the quality
of the project and reducing to a
minimum the impact on vessel traffic;
the establishment of the international
advisory board; and efforts conducted to
receive ISO certification.

"I have accepted this distinction on
behalf of the 9,000 Canal employees
who accompanied me during the
transition period and who made it
possible for Panama to achieve a
successful transition, recognized by the
maritime industry and heads of
governments." The distinction honors
the Canal under Alemin Zubieta's
administration and makes all
Panamanians proud.

Panama Canal receives ISO 9001 certification


On May 15, 2001, and after completing
the certification audit, the Panama Canal
Authority (ACP) became the first Panama
government institution to receive ISO
9001 certification. Panama Canal
Administrator Alberto Alemin Zubieta
received the ISO 9001 certification
plaque from Carl Arne Carleson,
Regional Manager of Det Norske Veritas
(DNV). DNV awarded ISO 9001
certification to two important branches

of the ACP the Maritime Operations
Department and the Training and
Development Division during a
special ceremony held at Miraflores
Locks. This important international
certification recognizes the quality of
services the Canal provides to its
customers and users, while reaffirming
ACP's commitment to continue
operating to satisfy the needs and
expectations of the maritime
community. With this certification,
the company commits to providing
expeditious, safe, reliable, and
competitive service.
The Maritime Operations Department,
cornestone of the Panama Canal
operations, and the Training and
Development Division under the
Human Resources Department, have
more than 5,200 employees, nearly 60
percent of the Panama Canal
workforce. Efforts to obtain ISO 9001
certification began in 1999, with the
training of those employees who

would participate in the development
and implementation of the quality
system. The process included, following
ISO requirements; documenting the
system; developing the quality manual;
writing hundreds of procedures, work
instructions, forms, records, and reports;
and orienting and training of all
employees involved with the
certification process. In order to
accomplish this gigantic project, the
ACP also hired the counseling services of
Stat-A-Matrix (SAM Group), a company
with wide experience in ISO
"The ISO 9001 certification effort is a
great accomplishment, an direct result of
the commitment of all employees
involved. Aware of the importance of
this process, they did their best to receive
training and meet the challenging
requirements of the standard, while
performing their duties and tasks," said
Jorge Quijano, Director of Maritime
continued on next page...

...ISO 9001 certification
Operations. "We are convinced that the
quality of the service we provide
depends upon each one of us, and we
have embarked on a strategic, continued
improvement program which will
provide more value to the services we
provide to our customers," added
Quijano, who is also the Chairman of the
ACP ISO 9001 Executive Committee.
This certification allows the ACP to
provide more confidence to its
customers, by having well-defined and

well-documented processes to plan
and control the quality of the services
it provides, which makes the Panama
Canal a world-class corporation. It
focuses on the use of resources with
the ensuing increase of efficiency.
"This standard gives us a method to
ensure that the work is always carried
out in the same established manner,
which helps reduce problems. At the
same time, the standard forces us to
reexamine our own work processes in

a regular fashion, so as to work out
irregularities and improve what we are
already doing right," explained Quijano.
The Panama Canal is the largest ISO-
certified geographical area, in addition
to being the only "wonder of the world"
that has undertaken this process,
according to Alan Marash, President o

Canal Transits and Cargo Information

Preliminary cargo statistics for the first
eight months (Oct. May) of fiscal year
2001, reflect a 2.7 percent increase to
132.1 million commercial long tons
relative to the 128.6 million long tons
recorded during the same time frame last
year. Such commodities as grains,
petroleum and petroleum
products, containerized cargo,
nitrates, phosphates and potash,
ores and metals, and refrigerated
foods presented favorable trends.
Despite a rise in U.S. Gulf grain
prices resulting from the closure of
the upper Mississippi River in late
April and early May due to heavy
flooding, grain flows through the
Panama Canal experienced an

increase of 1.9 percent from the 27.0
million long tons recorded during the
previous year. The ever-important
containerized cargo trade maintained
its upward trend with a record-setting
23.3 million long tons, an 8.4 percent

increment over the same eight-month
period last year. Boosted by rising
Ecuadorian and Venezuelan crude oil
production to augment their export
quotas for the U.S. and neighboring
countries, the petroleum and petroleum
products category remained in
third place behind grains and
containerized cargo with 20.5
million long tons, a 17.8
FY2000 percent rise from the 17.4
FY2001 million long tons registered in
fiscal year 2000. Comparative
commodity flows for the first
eight months of fiscal years
2000 and 2001 are illustrated
in the enclosed graph.

Consistent Growth in Panamax Vessel Transits

Preliminary statistics for the first eight
months (Oct. May) of fiscal year 2001
registered 8,465 oceangoing transits, a

marginal increase
of 0.9 percent
over the 8,391
recorded during
fiscal year 2000.
Panamax vessels,
those of 100-foot
beam and over,
reflected a 4.0
percent increase
from fiscal year
2000 with 3,036
transits. The
chart herewith

provides a detailed monthly
breakdown. During the same period,

Panamax vessels

represented a 35.9
percent share of
total oceangoing
t r a n s t s
Presently, dry
bulk carriers and
hold over 50
percent of all
vessel transits,
with shares of
27.9 percent and
26.3 percent,

During the first eight months (Oct. -May)
of fiscal year 2001, the Panama Canal
recorded 402.1 million in toll revenues,
a 3.0 percent increase from the 2000
total. As the pie chart illustrates, dry
bulk carriers, containerships, tankers
and vehicle carriers held a 74 percent
shareof total tolls revenue collected.

Panama Canal Tolls Revenue
By Vessel Types
(Oct. 2000 May 2001)
Dry Bulk
Others Carriers
26% 25%

Tankers Containerships
13% 23%

Month FY2000 FY2001 % Change



2,919 3,036


Panama Canal Advisory Board welcomes new members

Flemming R. Jacobs, Group President
and CEO, Neptune Orient Lines, Ltd.;
Armando Codina, CEO, Codina Group,
Inc.; Albert H. Nahmad, President &
Chairman of the Board, Wastco, Inc.;
Gustavo A. Cisneros, President,
Organizaci6n Cisneros; and Salvador A.
Jurado, President, Building Components
Group, Inc.; accepted the invitation
extended by the ACP Board of Directors
during its February meeting and became
members of the Panama Canal Authority
Advisory Board.
The new members of the Advisory Board
were distinguished based on their merits,

achievements, and contributions to
their respective field of expertise and
proven record as professionals. Their
participation in the Advisory Board
will be of great value and will help the
Canal achieve the important mission

of providing efficient, competitive, safe
and reliable service to all its customers.
On May 4, Honorable Armando Codina
visited the waterway for the first time and
on early June, Honorable Salvador
Jurado, toured Pedro Miguel Locks and
made a partial transit through Gaillard
Cut. The new members met with
Administrator Alberto Alemin Zubieta,
members of the Board of Directors and
senior Canal executives. They were
briefed on Canal operations and
maintenance programs and received a
complete update on Canal expansion

Visits by Clients and Users
Two delegations from the People's
Republic of China visited the Panama
Canal in April. The first one, was headed
by the Mayor of Shenzhen and the
second one, by his Excellency Hong
Shan Xiang, Viceminister of
Transportation and Communications.
During their visit they observed lockage
operations and turned the levers that
activate the locks valves and miter gates.
They also toured the tunnels, saw the
topographical model and were
presented a briefing on the Panama
Canal and the various trade routes
served by the waterway.

On April 24, Prince Masahito Hitachi
and Princess Hanako Hitachi of
Japan's Royal family visited the
Panama Canal. Upon their arrival at
Miraflores Locks they made a tour of
the Control House followed by a
briefing on Canal operations.

On May 9, Dr. Aaron Gellman, professor
of Management and Strategy at the J. L.
Kellogg Graduate School of
Management, and professor of Industrial
Engineering at the Robert R. McCormick
School of Engineering and Applied
Science, both at Northwestern
University, visited the Panama Canal and
gave senior management a presentation
on "Opportunities and Threats of
Intermodal Transportation." Dr.
Gellman, is well-known transportation
economist, with over twenty years of
experience in consulting.

A Panama Maritime Day in Hong Kong

The Panama Canal Authority (ACP), the
Panama Maritime Authority (AMP), the
Economic & Commercial Office of
Panama in Hong Kong and the Hong
Kong Shipowners' Association will
sponsor a Panama Maritime Day at the
Grand Hyatt Hotel, Hong Kong on
September 12, 2001. This event is been
organized during the same week when
the ACP Advisory Board will be
conducting its 4th meeting, also at the
Grand Hyatt Hotel on Thursday 13 and
Friday 14 of September.
During Panama Maritime Day,
Administrator Jerry Salazar and other
representatives of the Panama Maritime
Authority will address important issues,
such as crew claims under Panamanian
jurisdiction, the Panamanian flag registry

and problems of seamen licensing.
They will also discuss other items of
interest for the maritime world,
specifically for the Asian shipping
community. Representatives of the
Panama Canal will present the status
of the waterway's ongoing
modernization and expansion
program, currently near completion,
as well as the progress of the plans for
the next expansion of the Panama
Canal. Alberto Alemin Zubieta, the
Panama Canal Administrator, will be
the guest speaker at the monthly
luncheon of the Hong Kong
Shipowners Association to be held in
conjunction with Panama Maritime
Day. Panama Maritime Day will be a
great venue for the members of the

Asian maritime community and
particularly for Hong Kong shipowners
to meet face to face with the
Administrator of the Panama Maritime
Authority and the Administrator of the
Panama Canal, to learn first hand the
plans to tackle the many challenges
faced by the maritime industry, and to
take advantage of the opportunities
presented by the ever-changing maritime
For more information, contact Mr. Juan
Pablo Pereira at the Economic &
Commercial Office of Panama in Hong
Kong, phone: (852) 2545-2166 fax:
(852) 2543-4514 or Mr. Raymond Lo at
the Hong Kong Shipowners Association,
phone: (852) 2520-0206 fax: (852)

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