Front Cover
 Table of Contents

Group Title: Annual report, University of Florida Career Resource Center
Title: Annual report
Full Citation
Permanent Link: http://ufdc.ufl.edu/UF00091012/00002
 Material Information
Title: Annual report
Series Title: Annual report
Physical Description: Serial
Language: English
Creator: Career Resource Center, University of Florida
Publisher: Career Resource Center, University of Florida
Place of Publication: Gainesville, Fla.
Publication Date: 2001-2002
 Record Information
Bibliographic ID: UF00091012
Volume ID: VID00002
Source Institution: University of Florida
Holding Location: University of Florida
Rights Management: All rights reserved by the source institution and holding location.


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Full Text

University of Florida
Career Resource Center


Wayne E. Wallace, Ph.D.

William V Carnes
Associate Director for Operations Support

Career Resource Center
University of Florida
Po Box 118507- CR-100 J. Wayne Reitz Union
Gainesville, Florida 32611-8507
(352) 392-1601 FAX (352) 392-3810

(www.crc. ufl.edu)


This Annual Report details the period from September
2001 through August 2002, except where noted. Activi-
ties, personnel changes, organizational structure, and
important events fall within that time frame in order to
make this Report a reference book of CRC programs
for key UF staff, faculty and interested parties.

Statistics on activities, relationships of those statistics
to past data, and the conclusions derived therefrom are
from the Fall 2001, Spring 2002 and Summer 2002 (A,
B and C) semesters.

This period generally encompasses the traditional "2001-
2002 Academic Year," a time frame chosen to make
this report compatible with traditional methods of view-
ing this university's academic production. An exception
is the organizational charts and staff lists, which depicts
the Center as of September 2002, the date of the report's

(www.crc. ufl.ed u)


Executive Sum m ary .. ....................................................................... ............... ..... ............. ......... 4
H ig hlig hts of 20 0 1-2 0 0 2 ............................................................. ..... .... ................ .............. 4
T he N A C E link S to ry .................... .. ............................. ..... ......................... .... ..... .............. ... ... 6

C career R source C enter Staff.......................... ........................... ..................................... . ....... 9

Career Resource Center Mission & Objectives..................................................................................... 10

O n-C am p us Liaiso n A activities .......................................................... ......................................... ........... 12

C career D evelopm ent S services .......................................................... ....................................... ............ 18

C career N etw works ............................................................................. ................... .. ............ . ...... 23
Experiential E education P program s ...................................................................... ........................... 23
Em player Relations ......................................... .............................................. ... ....... .... ........... 25
C a re e r E ve nts ......................................................................................... .................................... ...... 2 8
Fairs Descriptions ..................................................................... .......... 28

Director, Information Technology, and Operations Support ...................................... .......... ........... 30
Staff Professional A activities .............................................................. ................................ ........ .. 33


A C career Developm ent S snapshot 2001-2002 ........................................................................................ 18

B. Cooperative Education Participation ................................................................. .................. . 24

C O n-Cam pus Interview Statistics .............. ..................................................................... 26

D G atorT RA K D em graphics .......................... ..... ........................................................ ........... 26

E JO BT R A K Job P ostings .................................................................................. ............... . ........... 27

F Career Day Programs Employer/Student Participation................................................................... 29

G. Organization of the Career Resource Center ~ September 2002...................... ...... .............. 39

(www.crc. ufl.edu)


"Our University continues to be a highly targeted
institution by major employers who have great success
with our high caliber interns, co-op students and full-
time hires. We have encountered a steady decline of
numbers of employers, which in turn interview fewer
students for a shrinking volume of vacancies. This
economic cycle has stretched longer than predictedfor
all the reasons that are well known to all.

"As a result, we have seen student traffic in the
Center grow in volume (+5%)for 110, 000 visitors with
a growth of use (+12%) of our library to 60, 740 patrons.
General patterns of counseling and programmatic
offerings have grown as well, indicting a desire for more
guidance and education on the part of our
student body.

"The double-edged sword of a
declining job market and expanding
student demand for services was
confounded by staff turnover, frozen
lines and compressed resources. As a
partial auxiliary, we were able to offset
some of the state funding shortfall, but
that was limited and further depleted our
financial resources.

"On the international front, the CRC
continued to forge ahead to create more connections
around the world via conference presentations, site
visits and involvement with multiple professional
associations. In keeping with the goal of
'intcrnationalizing' UF seeds were planted for future
staff exchanges with career centers in Australia and
the United Kingdom.

"Technologically, 2001-2002 will become a
significant and historic yearfor ourprofession and how
we collect, manage and distribute employment,
candidate and scheduling data. Wayne Wallace was
one ofseven university career center directors that came
t, ', 1 i i,, I become the founders'ofa special non-profit
entity eventually involving the National Association of
Colleges & Employers (NACE) and the E-Rccriiting
Association. A special partnership was formed, custom
software created, and a basis of a national paradigm
shift had been launched. Bill Lewis was a part of the

product development team, which cast the die for the
future. There is an article following this section which
tells the story more completely and represents one of
the most professionally ,i-, 'ii fi, it achievementsfor this

I hi report which follows provides an overview of
a staff overloaded with demand and undersupported
financially. I share in their success as do the students
and employers with whom we engage.

Highlights of 2001-2002


For the second year, the Annual Report
contains a detailed listing of the activities
associated with the staff's liaison roles
with the colleges and schools on campus
starting on page 9. This past year saw a
continued focus on a more disciplined and
formalized approach to our liaison
functions, so this section will continue to
expand in future reports.

The 2001-2002 academic year was a
challenging and exciting one for the Career Development
group. The Career Resource Center welcomed over
110,000 visitors over the past academic year. Ofthose,
60,740 visited our Career Resource Library. This
represents an almost 5% increase in general traffic and
an almost 12% increase in our library traffic from the
previous academic year.

Despite having only three of five authorized
counselors, we provided 750 counseling walk-in
appointments and over 300 individual follow-up
appointments. We also launched our new Career
Counseling Groups, called "Beyond Undecided" by
offering the group six times with approximately thirty
students participating.

With the help of the IT staff, we made great
improvements in the credentials program by now
providing students with online access to their files'


(www.crc. ufl.edu)

indexes and automating requests online. In addition to
those technological advances, we also put two of our
CRC Card Sorts online: the Values Sort and the UF
Majors Sort.

The Student Development Committee, chaired by
Helda Montero, completely reorganized the ways we
interact with our student employees from recruiting to
training to retention to evaluation and recognition. As a
group, Career Development also celebrated many
professional successes in the field by providing
presentations at three national conferences, holding
approximately fifteen campus and national leadership
positions, and publishing in the Journal of College
Student Development.

Perhaps our most exciting accomplishment has
been hiring two Assistant Directors, who have already
jumped in and become part of the CRC Team!

The Career Networks Group would characterize
2001-2002 year as challenging on all fronts because of
continued weakness in the economy. In spite of the
challenges, the CN Group was able to assist UF students
"beat the odds" as the number of organizations recruiting
at the CRC declined only about 33% compared to
national averages of 40-50%. The tighter job market
generated significantly more demand by students for
programs and services. Our student clients recognized
in increasing numbers that the jobs were going to go to
those who could prepare themselves effectively. The
CN Group is proud to have been a contributor in helping
UF students exceed the national norms in retaining
recruiting levels.

In spite of the tragedy of 9/11 the CRC was able to
call employers and encourage the companies to send
alternate regional representatives to campus that would
not require air travel. Some additional effort and
information was required to help these "substitutes" be
successful in representing their companies on campus.
In this way the CRC partnered with our employers to
help them present employment opportunities to
University of Florida students.

Another successful Extemship program was
orchestrated over spring break allowing students to
shadow professionals in their chosen field. Student feed-
back as to the significance of the experience in helping
them solidify their career choice was very positive.


A number of job search skill programs were
introduced by the CRC this year, including: A Mock
Interview Program for International Students, the
S.M.I.L.E.S. (Sharpen My Interviewing to Lure
Employment) Program, Showcase Cinema (which
prepared students to write their resumes, handle
interviews and prepare for the Career Showcase Career
Fair. The Internship forum prior to the career fair was
a great success, and we expanded the Employer staffed
resume critiquing service and employer workshop series.

In addition to direct career related educational
service, the CRC made great strides this year in providing
recruiter feedback to academic departments on campus.
This enabled the CRC is be a direct contributor to
curriculum renewal efforts at UF. The CRC was
recognized as an institutional strength by the
Accreditation Board for Engineering and Technical
Programs (ABET) and was/is a strong contributor to
the College of Engineering's successful re-accreditation

Within the operations support and technical areas,
we continued our moderated growth in computer and
other technical capabilities, including a major
"makeover" of our website's appearance and content.

In response to a suggestion from the Auditor
General, we have begun the transition from a spreadsheet
environment for fiscal management to that of Quick
Books Pro, an integrated database, and implemented the
new program on July 1, 2002.

Like most other CRC offices, these sections also
suffered from personnel attrition.

Our Fiscal Assistant, Kelly Jempson, left the
CRC abruptly in mid-February 2002 under a cloud of
legal charges, and was replaced in May by Kevin E.
Riggs, who had served with distinction as our student
fiscal assistant.

Stephen R. Fooks, Assistant Director for
Systems Management, departed in early May 2002 to
accept a new position in Tigert Hall, and was replaced
by William K. Lewis, whose title was changed to that of
Assistant Director for Systems Operation &
Development. His vacant line remains unfilled at the
end of this period, and will likely be re-defined as a
computer programmer-analyst.

(www.crc. ufl.edu)

The Center made only a few adjustments to its
physical configuration during this report period. The
construction of the Reitz Union's Grand Ballroom above
us continued to cause minor disruptions to our operation
until it was substantially completed in August 2002, but
nothing like the problems suffered in 2000-2001, with
leaks, damage and the forced relocation of the staff and
operations from our facility for six weeks.

We did, however, convert a double room the
former multimedia studio, a large room that could be
partitioned with a folding accordion door into two

separate staff offices. There were also a number of staff
relocations and changes of function in other areas. The
outcome was the creation of two new staff offices and
second student workroom, the latter principally for
Career Showcase and career days support operations.

A few alterations were made to customer service
counters to expand staff seating, as well as work and
storage space, but those changes were relatively
transparent to the casual visitor, but of great utility to
the staff involved.

Adapted from an article by Neil Murray, Director of Career Services
University of California San Diego
Published by NACE

We are beyond the crossroads. Avery significant
turn, one that will revolutionize our profession, has been
successfully navigated. NACElinkT" is a reality. This
turn was taken because many of us have decided that
the road upon which we have been collectively traveling
the past decade has grown too bumpy, too full of
potholes, too dangerous.

That was the consensus when seven career center
directors, including Dr. Wayne Wallace at the University
of Florida, came together one year ago to share thoughts
and ideas about our reliance upon technology and the
commercial marketplace. We were uniformly concerned
about where our profession was headed. One by one, in
echo-like fashion, each of us expressed the same
concerns. Was the privacy of student data safe and
secure? How far will the pattern of direct marketing to
our students and alumni go? Isn't that convincing
evidence that we-career centers- are no longer seen
as the primary customer of commercial vendors? How
much of our service identity has been lost to the branding
practices of commercial vendors? Haven't the charges
to employers grown too high, too rapidly? What will
happen after the next predictable sequence of mergers,
buy-outs, and shut downs? Where will we be then? What
are the risks associated with an environment that is

overwhelmingly dependent upon a single, nearly
monolithic service provider?

We decided that it was important to act, to try to
find an alternative that would restore our destiny to our
own hands. Our first thought was that maybe we could
create a consortium of career centers that would fund
and, with the help of the member universities' technical
resources, build a new system for the delivery of on-line
services. Maybe, we speculated, if we did that, we could
persuade our professional association, the National
Association of Colleges and Employers (NACE), to take
over in the on-going role of service provider, opening
the service up to all schools.

Admittedly, our initial scheme might have been a
preposterous idea. Without a doubt it was one that would
have been extraordinarily costly and tediously slow to
come into reality-two to three years, at best. We
weren't oblivious to the substantial hurdles associated
with our "project" but we unanimously committed to
pursuing this objective.

From that beginning, we enlisted sixteen career
centers that were willing to contribute to and take part
in the effort-a pretty good start. Interestingly, and a


(www.crc. ufl.edu)

good measure of the widespread nature of our concerns,
almost no career center directors declined our invitation
to join our consortium.

And then a miracle occurred, one that led to the
establishment of a remarkable partnership that will
forever change and protect our profession and the
interests of those we serve-students, alumni, employers.
As a consequence of this unique and unprecedented
partnership, this whole endeavor has accelerated at a
dizzying pace so that here we are, one year after we first
spoke, celebrating the launching of NACElinkTM, with
twenty-seven premier campuses committed to piloting
the service, including the University of Florida, in its
first year.

Here's what happened. About the same time that
our consortium approached NACE Executive Director,
Marilyn Mackes, she was contacted by a group of
employers, E-Recruiting Association, who had an idea
remarkably similar to the one we had shared with her.
Organized as a non-profit association, like NACE, E-
Recruiting has a rapidly growing membership comprised
of blue-ribbon corporations. Remarkably, the factors that
led to the creation of E-Recruiting are a near match to
those expressed by our small group of career center
directors: the security of data, escalating costs, over-
dominance by a single commercial entity, loss of self-
control, commitment to addressing these issues through
on-line services.

A central feature of E-Recruiting is an already-
popular web site, Direct Employers, which provides
direct links to the web sites of E-Recruiting member
companies. E-Recruiting Executive Director, Bill
Warren, the original founder of the On-Line Career
Center and a former President of Monster, sounded out
Mackes to see if the two non-profit associations could
collaborate on a means of better reaching and serving
the college market. Mackes, of course, expeditiously
arranged a meeting between the two parties and our
partnership took form and was ultimately approved by
the NACE Board of Directors in May of this year.

Technologically robust, financially well-endowed,
and enjoying the fruits of a burgeoning corporate
membership, E-Recruiting brings a great deal to the
partnership-supporting the launch and development of
the system as NACE transforms itself into the role of

on-going service provider. And, of course, all those
connections to employers sure won't hurt!

Initially, NACElinkTM offers three complimentary
services: job listings, interview scheduling, and resume
referral. But this is only the foundation. Eventually,
NACElink"T will become a far-reaching suite of on-line
career services. Built to support these long range aims,
rather than being patched together one step at a time,
NACElink"T can be expected to grow and be enriched
steadily as the years unfold. The system is loaded with
advantages not readily available in the commercial
marketplace, including an exciting array of special
features and, importantly, career center capability to
customize them according to their own needs.

Of course, these are important considerations for
career centers to weigh as the service is made available
to them-job listings in the fall and interview scheduling
in the summer of 2003. But this is too limited a way to
think about this development. NACElink'" is a major
shift in our professional paradigm, a turning away from
an old way of doing business to embrace a
fundamentally new way. We are moving from a
commercial environment to one that is a unique non-
profit partnership between employers and career centers
offered under the friendly and truirst\ orth auspices of
our mutual professional association. This has major
ramifications. NACElink"T will deliver what no
commercial vendor can ever promise.

No more mergers, buy-outs, shut downs. NACE
is a stable service provider, having been around for nearly
fifty years. It will not go away. We can count on that.
And it's not subject to the vagaries of Wall Street
considerations. At long last, we will have an arrangement
that is predictable and secure. All participating career
centers will know that the system they use will still be
there in the following year.

The system has been designed and steered by
career center practitioners. For several months a
twenty-five person Product Development Team made up
primarily of our own hands-on staff members and
technical specialists has designed and developed
NACElink"T. It is our system, made to our specifications.
An Interim Steering Group has been established to carry
on during the coming year, ultimately leading to a more
permanent oversight structure. Four career center


(www.crc. ufl.edu)

directors, including Dr. Wayne Wallace, sit on the six-
person Interim Steering Group.

Student and alumni data is private and secure.
We will own the data and see that no one else gets it.
NACE will only receive aggregate numbers to measure
usage. The information that we need to protect will be
securely in the hands of career centers. No more
nightmarish fears that the data that our students placed
into a commercial system has been sold or passed along
to be used as one more pile of fodder for unrelated
advertising purposes.

The only brand is our own. How many countless
times have each of us cringed when hearing a student
give credit to a commercial vendor for the job they found
through our service. No more. NACElinkTM features
don't bear that or any other name except those we choose.
They will just be seamless elements of our own websites,
looking and feeling just as we want them to. Our offices
will get the credit that we have always deserved.

Charges to employers will be below market
prices. This is a primary principle ofNACElinkT". With
the profit motive set aside, charges can be minimized
and employers have an option. They don't have to meet

ever-escalating costs associated with some commercial
vendors. They can pay less and ultimately they will get
more. And that helps us forge a stronger than ever
relationship with "our" employers.

Say goodbye to direct marketing. NACElink"T
will never directly market to our students and alumni.
That is our job. We know how to reach our own students
and alumni. We don't need to have someone else stand
in our way, committed to their own commercial identity
and indifferent to our needs to establish and nurture an
affinity between us and those we serve.

We will be free of all the dangers associated with
a monolithic commercial entity. For good reason,
trusts are meant to be busted. Once market dominance
is established and competition is eliminated through one
means or another, commercial enterprises are free to do
whatever they want, with or without our concurrence or
cooperation. For our profession, that is the unhealthiest
of climates and, thankfully, we are escaping it.

NACElink"T is here. The next step belongs to us.
We need to step forward, embrace this rare opportunity
and champion its principles. Nothing less than the future
of our profession is at stake.

(www.crc. ufl.edu)

TEAM CRC STAFF ~ September 2002

Linda Adams + Librarian

Judith Arzie + Experiential Education Coordinator

Lennette Brown + Credentials Manager
William V. Carnes, M. A. + Associate Director for Operations Support
Elaine Casquarelli, Ed. S. + Assistant Director for Graduate Services

Farouk Dey, M. Ed., M.B.A. + Assistant Director for Career Development

Nadene Francis, B. S. + Assistant Director for Public Relations
Nancy Leitner + Information Specialist

William K. Lewis + Assistant Director for Systems Management & Development

Saranette D. Miles, M. Ed. + Senior Assistant Director for Employer Relations
Sara C. Mock, M. A. + Assistant Director for Experiential Education (I)
Helda Montero, Ed.S., NCC, LMHC + Senior Assistant Directorfor Career Education
Phyllis Pefia + Scheduling Coordinator
Kimberly Raymond, M. A. + Assistant Director for Employer Relations & Client Services

Kisa Pendergrass, M. Ed. + Assistant Director for Diversity Programs
Richard D. Sayers, Ed. S. + Associate Director for Career Networks
Lisa E. Severy, Ed. S., NCC, LMHC + Associate Director for Career Development

Rachel Spier, M. S. + Assistant Director for Alumni Networks

Catherine Lawton, B. S. + Assistant Director for Experiential Education (II) (Interim)
Lucas Wall, M. A. + Assistant Directorfor Career Events

Wayne Wallace, Ph. D. + Director
(Vacant) + Accountant
(Vacant) + Information Systems Specialist

(www.crc. ufl.edu)


"The mission of the Career Resource Center is to provide comprehensive, state-of-the-art
resources and services for our students and alumni to assist them in meeting their needs
relative to career development, career experiences, and employment opportunity for the
mutual benefit of employers and the University of Florida community."

In general terms, the University of Florida has set
forth the following policy with regard to the Career
Resource Center vis-a-vis the university and its student

Career planning is acknowledged to be an
essential part of each student's academic program.

Participation in an experiential education
program, when compatible with other academic
requirements, is an option of each student.

Employment assistance is an integral part of
each student's existing progression from an academic

It is the intent of the university that these
programs be designed and conducted with the objective
of motivating students to seek higher academic
achievement by the integration of career and academic
planning in a total educational program.

The Career Resource Center (CRC or Center)
is the centralized office responsible for the planning,
operation, administration, and fiscal accountability for
such programs as may be needed to provide the herein
described services to students and alumni of the
University of Florida, with the exception of specific
colleges and graduate degree areas.



Consistent with Student Services philosophy, the
mission of the Career Resource Center is stated above.
Successful completion of that mission is predicated upon
the following student responsibilities:

Exploring interests, skills, values and lifestyle
preferences as a part of the career choice process.

Learning to use career decision-making
strategies in vocational, academic and job selection.

Matching experiential education opportunities
with academic requirements.

Researching and matching labor market
indicators that best correspond with learned academic
skills, work experience, and personal attributes.

Developing job search skills, interview
techniques and resumes.

Participating in employment interviews and
identifying employment options.

Legal Responsibilities

The Center is responsible to the University of
Florida regarding its legal obligations and limitations
imposed on its operations and all program areas. This
includes local, state and federal laws. The Center will
formulate appropriate policies and practices to limit
liability exposure of the Center and the university within
its areas of operation.

Equal Opportunity & Affirmative Action

The CRC will adhere to the spirit and intent of the
Equal Opportunity laws in all activities and programs.
The Center will ensure that all activities and programs,
and the policies pertaining thereto, do not discriminate
on the basis of race, gender, color, religion, age, national
origin, creed, and/or handicap.

Activities, programs, other services, and the
required supporting facilities will be scheduled to provide
accessibility that responds to students' needs.

(www.crc. ufl.edu)

Campus Relations

The CRC will maintain close and continuing
relations with the colleges and departments for which it
has the responsibility to serve their students, faculty and
alumni. This includes, but is not limited to, establishing
personal liaison as well as providing literature and other
information on the Center's activities that relate to the
colleges and departments it serves in order to:

Offer students exposure to employers and
employment opportunities through a variety of programs.

Encourage dialogue between employers, faculty
and the Center concerning job trends and employer

Promote better understanding between faculty
and employers of the relationship of curricular and other
academic activities to staffing needs of employers and
career opportunities for students.

Promote a systematic flow of information to
faculty and students by working alumni concerning the
latter's academic preparation and employment
experiences through a close working with the Alumni

Employer Relations

The Center will maintain close and continuing
relations with employers interested in hiring University
of Florida students and alumni. To fulfill this
responsibility, the CRC will:

Provide pertinent information to prospective
employers, including curricula, academic calendar,
estimate of enrollment/graduates by degree and
discipline, and recruiting and interviewing logistics.
Offer assistance in making their campus recruiting efforts
effective on the UF campus.

Exchange information with employers
concerning their respective operations through activities
such as on-site visits and exchange programs.

Assist employers in setting and confirming on-
campus interview dates well in advance.

SExchange with employer representatives detailed

information concerning interview schedules, job
descriptions, desired applicant qualifications, methods
of conducting recruiting, and other arrangements.

Schedule candidates for on-campus recruiting
interviews or refer candidates to meet employer needs.

Comply with legal requirements when making
credentials available to interviewers/recruiters.

Inform employers of ethical and legal obligations
of the Affirmative Action/Equal Employment
Opportunity (AA/EEO) laws.

Encourage employer participation in programs
such as career planning courses, career conferences, and
career expos/career days.

Provide vacancy and employer information to
prospective candidates.

Multicultural and Special
Programs and Services

The Center is responsible for providing educational
programs designed to assist minority students of all
categories and disabled students identify their unique
abilities and needs in relation to their career interests
and job opportunities. The CRC will offer opportunities
for students of foreign origin to identify with the culture
of the university, learn the work environment, and
promote understanding of their own culture and heritage.


The CRC is responsible for developing and
adopting standards of ethical practice. The ethical
standards statement published by the National
Association of Colleges & Employers (NACE) may be
used as a basis. In addition, all requirements of the
Family Educational Rights & Privacy Act (Buckley
Amendment) and ethical practices of the University of
Florida will be followed.

The CRC will ensure that its staff provides access
to the Center on a fair and equitable basis, avoids
personal conflict of interest, and adheres to the spirit
and intent of all applicable university, state, or federal
regulations or policies.

(www.crc. ufl.edu)


For many decades, Career Resource Center professional staff members have been assigned liaison duties with
specific colleges or programs throughout campus. These include delivering career skills-related presentations to
academic classes, student and faculty groups, and other organizations; staffing information tables within the colleges
associated with unique CRC career events; and the development and enhancement of cooperative education and
intemship/extemship opportunities for a wide variety of academic majors. This new section to our Annual Report is
a sampling of the nature and impact of our collaborative efforts within the total campus community.

(Fisher School of Accounting)

* Connected with several student groups to conduct presentations on the job market, resume writing, preparing for
the career fair, how to market yourself and be a star using GatorTrak. (Saranette Miles)
* Collaborated with the School to host accounting employers on Day 1 of Career Showcase. Over 47 companies
were interested in accounting majors for their career opportunities. (Rick Sayers, Lucas Wall, Saranette Miles)
* Arranged on-campus meetings with several companies (Wal-MartAudit; SunTrust Bank; Aidman, Pizer & Company;
etc.) to discuss services that would enhance the employment options of the Accounting students. (Saranette Miles,
Rick Sayers)
* Served as career consultant for the National Association of Black Accountants (NABA) during the 2001-02
academic year. (Saranette Miles)
* Assisted students utilizing one-on-one advising and counseling throughout the 2001-02 academic year. Various
items were discussed during walk-ins or appointment times, but the following are common concerns for accounting
students: resume writing, graduate school options, pursuing additional degrees, negotiating job offers. (Saranette

Agriculture & Life Sciences

This past year marked a growth in the CRC's ability to provide more attention to the needs of our CALS students.
Two members of the Career Networks Group Lucas Wall and Catherine Lawton one of which is a CALS
alumnus, are assigned to the liaison role within the college. There was an increase in the numbers of outreach
presentations to classes and student organizations and several organizational/tactical meetings with the Dean's office
and selected faculty to develop plans to increase career support for this important college.

Examples of outreach include attendance at alumni events, presentations on cover letter and resume preparation to
Horticulture and FRE classes, two custom resume medic sessions held in the college in preparation for the Agriculture
& Natural Resources Career Fair, and a resume writing workshop held in the college in advance of Career Showcase
in the spring, a tour of the CRC for agriculture students, as well as a CRC services presentation offered to students
from the Ft. Pierce Research Station.

Agriculture & Natural Resources Career Day is a special career fair run specifically for the employers that primarily
seek College ofAg students, and proved once again to be an effective venue to bring together students and employers.

With the added liaison support at the Career Resource Center, and cooperative planning with the college's faculty and
staff, the level of support for this important college's students is expected to continue to rise this coming year.

* Presentation on CRC services to Dr. Leary's Ag & Bio Engineering Class. (Sara Mock, Catherine Lawton)
* Provided resources and suggested speakers for the MANNRS Conference in Spring 2002. (Lucas Wall)

(www.crc. ufl.edu)

Business Administration

* Served on a Business School panel for Dr. Howard Hall's class discussing CRC services, resume preparation,
interviewing tips, andjob/intemship search strategies. November 8, 2001. (Kimberly Raymond, SaraMock)
* Prepared a 10-15 minute presentation on an overview ofGatorTrakc and On-Campus Interviewing for Dr. Brian
Ray and staff. These brief video segments were recorded to describe CRC services available to students in the
College of Business' distance learning option. June 17-23, 2002. (Kimberly Raymond)
* Served on the Business School panel for Dr. Howard Hall's class, where we discussed CRC services, resume
preparation, interview tips, and job/internship search strategies. March 2002. (Lucas Wall, Rick Sayers)
* Conducted meetings at the Center for Retailing Education & Research with Ms. Cecelia Schulz and Ms. Betsy
Trobaugh to enhance the current partnership between both offices. (Saranette Miles, Rick Sayers, Phyllis Pena)
* Collaborated with the Center for Retailing Education & Research on retail company sites to Burdines, Target,
Wal-Mart, Famous Footwear, JCPenneys, Save-a-Lot, and others. (Saranette Miles, Rick Sayers, Phyllis Pena)
* Worked with Dr. John Hall and Ms. Mindy Kraft in orienting MSM/MAIB graduate students to the University of
Florida. (Saranette Miles, Kimberly Raymond)
* Provided several programs on the following topics: You and the Job Market, Leadership and the Importance of It
in the World of Business, CRC Services, How to Write a Resume, Networking, and What Can You Do With Your
Degree for such organizations as the Minority Business Society (MBS), Alpha Kappa Psi, Business Administration
College Council (BACC), Society of Human Resources Management (SHRM), Undergraduate Economics Society,
and DIS Society. (Saranette Miles, Kimberly Raymond, Lucas Wall)
* Guest presenter for the Warrington College of Business Undergraduate Programming Office Transfer Student
Program, September 11-12, 2001 and January 29, 2002. (Saranette Miles)
* Prepared several 15-minute presentations for Dr. Brian Ray and staff on an overview on reciprocity and CRC
services, how to prepare for a career fair, CRC tools forjob searching, the CRC website and its resources, how to
conduct an informational interview (in conjunction with five employer representatives) and an overview of our
library, June 17-23, 2002. These brief video segments were recorded to provide information to students in the
College's distance learning option. (Saranette Miles, Rick Sayers, Lisa Severy, Lucas Wall)
* Recruited, trained and certified over 20 students in the College to be mock interviewers for the International Mock
Interviewing Program, which is designed to help students serve as interviewers practice understanding, citizenship,
business law, business ethics, and skills assessment while helping international students learn how to interview
using American style customs and skills assessments. Fall 2001 and Spring 2002. (Saranette Miles, Jamie Pagni,
Kimberly Raymond, and Shanaz Sawyer)
* "Business Advisor's Crash Training: How to Help Students Use the CRC." Five representatives from the College
of Business attended this seminar and referred two others for individual follow-ups. (Saranette Miles)

Design Planning & Construction

* Hosted "Resume Preparation" workshop for J1- Building Construction students, September 6, 2001. (Nadene

* CRC tour and presentation for Education class, November 7, 2001. (Sara Mock)
* Information table at the college three times during the academic year. (HeldaMontero)
* Regular resume critique hours at the college. (Helda Montero)
* Hosted several seminar classes in the CRC for tours and briefing on services. (Helda Montero)
* Guest presenter at the Multicultural Counseling Course. (Helda Montero)
* Taught "Resume Tips for EduGators" workshop. (Helda Montero)
* Conducted survey of Education recruiters about their preferences and expectations when working with prospective
teachers. (Helda Montero)

(www.crc. ufl.edu)

* CRC workshop entitled "Making the Most of Education Recruitment Day." (HeldaMontero)
* Delivered CRC services mini-presentations to all Education-related student organizations. (HeldaMontero)
* Presented workshop entitled "Education Job Search 101." (HeldaMontero)
* Hosted workshop on "Making the Most of Screening Interviews." (HeldaMontero)
* Collaborated on a recruiter guest panel on the topic of who recruiters are looking for. (HeldaMontero)


Outreach presentations were offered to over two dozen classes concerning job search, resume preparation for technical
professionals, and interviewing. Outreach efforts ranged from guest lecturer responsibilities in "introduction to..."
classes in Industrial and Systems Engineering, and the College's Introduction to Engineering through presentations in
senior professional seminars in Chemical Engineering, Materials Science and Engineering, Mechanical and Aerospace
Engineering, and Electrical Engineering. (Rick Sayers)

Outreach to eight separate engineering student organizations regarding seeking internships, preparing a technical
resume, job search strategies, interviewing skills and negotiation of job offers. (Rick Sayers)

Participation in the ongoing ABET committee activities as a contributing member of the committee. The CRC
provides the various departments and the committee with recruiter feedback regarding student capabilities, as well as
supplied feedback from corporate supervisors on intern and co-op student performance. Additionally, work reports
by students are provided each semester to department internship and co-op coordinators to insure that quality work
assignments are maintained and that student feedback is gathered. (Rick Sayers)

The CRC provided service to the College as a member of the Sales Engineering Advisory Board. Additionally, the
CRC provided a lecturer each semester in one of the Sales Engineering Seminar classes, as well as locating corporate
speakers for the Gregory Lecture Series associated with this important program. (Rick Sayers)

The CRC supported the Step-Up Program through presentations and referrals. These presentations were made to
students and their parents regarding available career services and the need to gain professional experience early
through internships or co-op assignments. The CRC directed numerous potential employer sponsors to the College
throughout the year. (Rick Sayers)

This year saw a continuation of the CRC's aggressive efforts to build stronger corporate relations with new and long-
time corporate partners by heavily assisting with recruiting logistics and introducing new recruiters to the UF campus.
(Rick Sayers)

* CRC information meeting for engineering advisors and coordinators, September 6, 2001, CRC classroom and
Reitz Union room 284. This session was an in-depth overview of services and information available to advisors,
faculty, and their students. (Sara Mock, Judy Arzie, Rick Sayers, Catherine Lawton)
* CRC presentation for Agricultural & Biological Engineering class, November 28, 2001, 129 Rogers Hall. (Sara
* Experiential Education workshop for engineering students, January 15, 2002, Reitz Union room 287. (Sara
* Attendance and discussion participation at the Regional SWE Conference held at UF in July 2002. (Rick Sayers,
Nadene Francis)
* Presentation on "Starting Your Engineering Career," Engineering Leadership Forum, June 2002. (Rick Sayers)

Fine Arts

(www.crc. ufl.edu)

* Presented CRC services to prospective music majors and their parents during weekend auditions. (Nadene Francis)
* Presented a "Resume Preparation" workshop to music students, February 23, 2002. (Nadene Francis)
* "Careers in Fine Arts" presentation on March 15, 2002. (Nadene Francis)

Health Professions

The College of Health Professions tends to be fairly autonomous in its career development activities with students.
While we have sought active partnerships with its academic and career advisors, it seems that the demand for our
services is not as great as with other colleges. We continue to monitor and upgrade our offerings in the Career
Resource Library for the Health Care Careers and will respond to any outreach requests.

* Workshop entitled "Resume Preparation and Job Search Strategies" presented to graduate students in the Health
Administration Program in October 2001. (Lisa Severy)
* CRC staff members, including student assistants from the Career Events staff, provided information tables on
three occasions in February 2002 to help students prepare for Nursing & Health Professions Career Day.
* Special workshop entitled "Making the Most of Health Day" presented to Health Professions students in February
2002. (Lucas Wall)
* Presentation on Health & Sexual Orientation, HIV/AIDS Awareness Course, Dept. of Health Professions, October
2001. (Elaine Casquarelli, Jeremy Kaplan)

Health & Human Performance

* Tours of the Career Resource Center for Recreation, Parks & Tourism classes, August 29, 2001, January 30,
2002, and May 22, 2002. (Sara Mock)
* Briefing on the CRC, Resume Preparation and Cover Letter presentation to HHP College Council, October 4,
2001, 235 Florida Gym. (Sara Mock)
* Meeting with HHP advisors to plan the HHP Career & Intern Expo, October 17, 2001, 200 Florida Gym. (Sara
* Alumni Association and HHP dinner and panel presentation, November 1, 2001, President's Dining Room &
Florida Gym. (Sara Mock)
* Special resume critique sessions for HHP students, February 18 & 20, 2002, Florida Gym. (Sara Mock)
* CRC Information Table at HHP Career & Intern Expo, Florida Gym, February 22, 2002. (Sara Mock)

Journalism & Communications

* Collaborative effort with the College of Journalism and Communications Public Relations Research Course,
taught by Dr. Juan Carlos Molleda, to gauge the attitudes, awareness and preferred methods of service delivery of
CRC services to undergraduate students in the Colleges of LA&S, Business Administration, Health Professions
and Journalism & Communications. (Nadene Francis)
* "Creating Resumes & Cover Letters" panel member, Advertising Society, November 28, 2002. (Nadene Francis)
* "Resume Preparation and Introduction to the CRC" session for the Hispanic Communicators of America, March
20, 2002. (Nadene Francis)
* "Interviewing Techniques Skills" for the Advertising Society, March 13, 2002. (Nadene Francis)
* "Resume Preparation" workshop for the Public Relations Student Society of America (PRSSA), February 20,
2002, CSE room A101. (Sara Mock)

Liberal Arts & Sciences

(www.crc. ufl.edu)

* Meeting with Dr. Anthony LaGrecia to discuss/plan the Sociology Career Day, August 23, 2001. (Elaine
* Discussions with Drs. Cesar-Lee and Sandy Butler-Whyte on the subject of internships with nonprofit organizations
for French majors, September 19, 2001. (Elaine Casquarelli)
* Presentation on CRC Services to the CLASSC, September 19, 2001. (Elaine Casquarelli)
* Provided a tour of the CRC and briefing on our services to First Year Florida class, October 2, 2001. (Elaine
* Produced and coordinated Majors Fair on the Reitz Union colonnade, focusing on undergraduate students who
may be searching for a new major, October 10, 2001. (Elaine Casquarelli)
* Sociology Career Day, October 24, 2001. (Elaine Casquarelli)
* Orientation for new and potential French majors, October 30, 2001. (Elaine Casquarelli)
* Lectured to Mr. Craig Boylstein's "Social Problems" class on the topics of Ocupational Sociology, Discrimination/
Sexual Harassment in the Workplace, Title VII of the Civil Rights Act, Age Discrimination in Employment Act
(ADEA), Americans With Disabilities Act (ADA), hiring practices, interviewing, employment, discipline,
terminations, promotions, etc. November 15, 2001. (Kimberly Raymond)
* Presentation to Dr. Keith Carodine's, UAA Student Life, class on "Exploring Careers for Liberal Arts & Sciences
Majors," November 28, 2001. (Elaine Casquarelli)
* Meeting with Dr. Sheila Dickison to discuss possible programs for honors students, December 13, 2001. (Elaine
* Presentation on "Preparing for Career Showcase: LA&S Majors" to various groups of LA&S students, Januarty
15, 2002. (Elaine Casquarelli)
* "Using Your Liberal Arts & Social Science Degrees to Succeed in Business," presented to LA&S Social Science
students, January 17, 2002. (Elaine Casquarelli)
* "Job Search Strategies for Sociology Majors," to sociology graduate students, January 18, 2002. (Elaine
* Presentation to the Career Development Class for Athletes on "Exploring Careers for Liberal Arts & Sciences
Majors," February 1, 2002. (Elaine Casquarelli)
* Discussion with Dr. David Hackett on potential programs for religion majors, February 7,2002. (Elaine Casquarelli)
* Presented "Unlocking the Door to Success Getting the Most out of Your LiberalArts & Sciences Degree" to the
CLAS honors students. February 11-17, 2002. (Kimberly Raymond, Elaine Casquarelli)
* Leadership Conference presentation on "Bringing Your Identity to Work Issues for Lesbian & Bisexual Women,"
February 10, 2002. (Elaine Casquarelli)
* Presentation on "Job Search Strategies for Geography Majors" to Dr. Mossa's Senior Seminar Class for Geography
majors, October 3, 2001 and February 27, 2002. (Elaine Casquarelli)
* Curriculum Vita workshop for HGSA members, February 27, 2002. (Elaine Casquarelli)
* Participated in Women Leaders' Panel for Mallory Hall residents, February 27, 2002. (Elaine Casquarelli)
* French Career Day, March 14, 2002. (Elaine Casquarelli)
* Conducted a "collage" workshop for Dr. David Hackett's Senior Seminar Religion class. March 18-31, 2002.
(Kimberly Raymond)
* Presentation to religion majors on "Using College Work to UncoverYour Career Path," March 19, 2002. (Elaine
* "Careers in Government" and "Careers in the Non-Profit Industry" presentations to various CLAS groups, October
17, 2001, November 6, 2001 and April 4, 2002, (Elaine Casquarelli)
* Presented an outreach for Academic Advising, Students at Risk, with a workshop entitled "Unlocking the Door to
Success Getting the Most out ofYour Liberal Arts and Sciences Degree." April 1-21, 2002. (Kimberly Raymond,
Elaine Casquarelli)
* Presentation to the At Risk students entitled "Unlocking the Door to Success Getting the Most out of Your
Liberal Arts & Sciences Degree," April 15, 2002. (Elaine Casquarelli)

(www.crc. ufl.edu)

* Work with Dr. Jim Archer's Group Supervision Class on the subject of Counseling of Lesbian, Gay and Bisexual
students, May 29, 2002. (Elaine Casquarelli)
Nursing & Pharmacy

The College of Nursing and College of Pharmacy tend to be fairly autonomous in their career development activities
with students. While we have sought active partnerships with its academic and career advisors, it seems that the
demand for our services is not as great as with other colleges. We continue to monitor and upgrade our offerings in
the Career Resource Library for the Health Care Careers and will respond to any outreach requests.

* "Resume Preparation" workshop provided to nursing students in February 2002. (Lisa Severy)
* CRC staff members, including student assistants from the Career Events staff, provided information tables on
three occasions in February 2002 to help students prepare for the Nursing & Health Professions Career Day.

Support to the University Athletic Association

The CRC and the University of FloridaAthletic Association (UAA) have a close and active partnership. In conjunction
with the UAA Office of Student Life, the CRC offers various programs to help student athletes in their career
decision-making and job searching. Some programs for 2001-2002 included:

* Briefing on CRC services and a tour for all freshman and senior student athletes. September 2001 and February
2002. (Lisa Severy, Nadene Francis)
* Overview of the GatorTrakc system for all senior athletes. February 2002. (Brooke Jones)
* Workshop entitled "Using Your Skills to Market Yourselfto Employers" presented to Dr. Keith Carodine's student
athlete class. February 2002. (Elaine Casquarelli)
* The CRC hosted a table at the Gator Day Career Fair for Student Athletes. March 2002. (Various Staff)
* Panel member for University Athletic Association Parent Orientation to UF, June 25 & August 20, 2002. (Nadene
* Hosted freshman SLS Course for CRC tour and introduction to CRC services, February 14, 2002. (Nadene
* Hosted senior athletes, SDS 3340 Career & Lifespan Planning, March 1, 2002. (Nadene Francis)
* Hosted "Cover Letter & Job Search Process" presentation, September 29, 2001. (Nadene Francis)

Activities for Student Organizations

* Presented an "Interviewing Tips" workshop in conjunction with Procter & Gamble's information session for the
Society of Hispanic Engineers and the DIS Society. September 17, 2001. (Kimberly Raymond)
* Workshop on "GatorTrak/On-Campus Interviewing" for Sigma Lambda Gamma Multicultural Society. September
24, 2001. (Kimberly Raymond)
* Presentation on "Preparing for Graduate School" for Beta Eta Sigma student organization. November 19, 2001.
(Kimberly Raymond)
* Presented "Resume Preparation, Interviewing Tips, Negotiations, Job Search Strategies, and CRC Services" to
the undergraduate student chapter of SHRM (Society for Human Resources Management). January 30, 2002.
(Kimberly Raymond)
* Presented "Interviewing Tips How to Market Yourself in an Interview (2-minute Commercial)" to the Student
Honors Organization. March 25, 2002. (Kimberly Raymond)
* Conducted a tour of the CRC services and resources for MAIB student orientation. June 27, 2002. (Kimberly
* Presented "Time Management" workshop to PAACT (Pledging to Achieve Academic Competence Together) Program
participants. June 28, 2002. (Kimberly Raymond, Sara Mock)
* Miss Black & Gold Pageant, Alpha Phi Alpha, intervewed and provided feedback to the contestants, February

* Gator Roundtable, representing the CRC, February 2 2002. (Saranette Miles)
* Gator Roundtable, representing the CRC, February 2 2002. (Saranette Miles)

(www.crc. ufl.edu)


Lisa E. Severy, Ed. S., NCC, LMHC ~ Associate Director for Career Development
Helda Montero, Ed. S., NCC ~ Senior Assistant Director for Career Education
Kisa Pendergrass, M.Ed. -Assistant Director for Diversity Programs
Elaine Casquarelli, Ed.S. -Assistant Director for Graduate Services
Farouk Dey, M.Ed., MBA Assistant Director for Career Development
Linda Adams Librarian
Lennette Brown Credentials Manager
Shanaz Ali Sawyer Career Counselor

Career Development Mission Statement

I ih Mission of the Career Development Group is to facilitate, empower, and provide
a safe and open environment for the process of career developing. Career developing is a
continuous process by which individuals enrich their lives ;l, 1',gh exploration, reflection,
and integration of career and personal realities."

The Career Development group has established
these programs to help in fulfilling this mission:

Career Counseling, including individual counseling
and group counseling
* Diversity Programs, including Gator Launch and
the Cultural Diversity Reception
* The Career Resource Library
* The Career Ambassador Program
* The CRC Student Development Program
* The Credentials Program
S Career Planning and Job Search
Strategies Classes
* The Graduate Services Program
* The Mock Interview Program
* The Outreach & Presentations Program Ger
* The Majors Fair CR'
The Career Development group continued
to change and grow this year with the Cul
introduction of some new and exciting Rec
programs, a significant staff change, and more
than a few noteworthy accomplishments. This
report is designed to provide a snapshot of the
2001-2002 academic year.
The academic year began with a major Cre
staff change as Dr. Carlos Hemandez was CRi
offered and accepted a position with the Mo
University of Florida's Counseling Center and CR
officially left the CRC on August 20, 2001.
Lisa Severy was appointed the Interim

Associate Director for Career Development and was
hired in the role permanently after a national search in
June 2002. Helda Montero has been promoted to Senior
Assistant Director for the Career Development Group,
a position Ms. Severy previously held. Shanaz Ali
Sawyer resigned her position in December 2001 to
resume her graduate studies and to spend more time with
her young daughter. Unfortunately, a campus-wide
hiring freeze left us unable to fill the two open positions,
leaving us one counselor down in the fall semester and

Chart A Career Development
Snapshot 2001-2002

leral CRC Traffic ...................................... 110,299
C Library Traffic ....................................... 60,740
eer Counseling
(individual) ............750 walk-ins, 457 follow-ups
tural Diversity
eption ......... 338 students from 49 organizations
and 239 employers from 81 companies
'or Launch ..................... ..................... 24 students
eer Resource Library ..................... 3,293 holdings
dentials ......................... 1,389 requests processed
C Classes............................ 180 students/8 sections
ck Interview s ................................ .............. 307
C Outreach Programs ......... 212 presentations with
10,292 attendees

(www.crc. ufl.edu)

two counselors short in the spring. In order to continue
our level of services, Shanaz Sawyer continued to work
with us on a part-time basis.

With great excitement, two new staff members have
been hired since the freeze was lifted. Kisa Pendergrass
joins us as the new Assistant Director for Diversity
Programs, and Farouk Dey joins us as the Assistant
Director for Career Development. Elaine Casquarelli
has changed job functions and will be filling the role of
Assistant Director for Graduate Services. To round out
our changes, Helda Montero's title has been changed to
Senior Assistant Director for Career Education, a title
that more accurately reflects her multiple roles.

The Career Resource Center welcomed over
110,000 visitors over the past academic year. Ofthose,
60,740 visited our Career Resource Library. This
represents an almost 5% increase in general traffic and
an almost 12% increase in our library traffic from the
previous academic year. The following reports
summarize the activities that engage those visitors and
the programs we take outside of the CRC to meet our
constituents wherever they are.

Career Counseling Services

The Career Development Group manages and staffs
our career counseling service. This service consists of
our career counseling walk-in hours, follow-up
individual appointments and, for the first time in the
summer semester of 2001, career counseling groups. Our
counseling team for 2001-2002 consisted of our
Associate Director, two Assistant Directors, and three
advanced counseling graduate student interns from the
Department of Counselor Education in the College of
Education and the Department of Counseling Psychology
in the College of Liberal Arts & Sciences.

Despite having about half the staff we usually have,
the career counseling team provided 750 counseling
walk-in appointments and over 300 individual follow-
up appointments. Our first series of career counseling
groups, titled "Beyond Undecided," was offered six times
with approximately 30 students participating.

The Cultural Diversity Reception

The Cultural Diversity Reception continues to be
a mainstay in our diversity programming and in Career

Showcase. In the fall semester of 2001, we hosted 125
employer representatives from 44 companies and 190
students representing 24 diverse organizations. In the
spring semester of 2002, 114 employers from 37
companies attended and interacted with 148 students
from 25 student organizations. As overall participation
with Career Showcase was reduced due to the September
11th tragedy and the general state of the economy, we
consider these numbers to be particularly encouraging.
In terms of our student attendance, the combined total
of participants for the two semesters marks a significant
increase over the previous three years. Overall, student
attendance was 33% higher than last academic year.

By holding the spring event on the main arena floor,
we were able to house more student organizations and
even provide live music. As always, both the fall and
spring events were well received by participants.

The Gator Launch Program

The Gator Launch Minority Career Mentoring
Program is designed to assist the University of Florida
community with minority recruiting and retention efforts.
Gator Launch focuses on two key dimensions in college
student retention: career development and mentoring. In
addition to the Assistant Director for Diversity Programs,
the staff also includes a graduate student who serves as
the Gator Launch Director, and an undergraduate intern.

This year marked the first official full year of Gator
Launch and the program was a smashing success, with
three times as many students as we had for our pilot,
one-semester program the previous year. In addition to
our on-campus success, the program gained widespread
attention as it was presented at two national conferences:
the People of Color at Predominately White Institutions
Conference in Lincoln, Nebraska, and the American
College Personnel Association Conference in Long
Beach, California.

This year, our new Assistant Director for Diversity
Programs and new Gator Launch Director hope to
expand the number of participants and increase the utility
of the career development seminars.

Diversity Programs

In addition to the specific programs described
above, the Assistant Director for Diversity Programs


(www.crc. ufl.edu)

also participates in on-campus activities as the liaison
between diversity and the world of work. For this
academic year, these activities included:

Annual welcoming events (Black Student
Assembly, Asian Student Assembly, Hispanic
StudentAssembly, the Native American Student
Reception, Disability Student Assembly,
Organizational Fair, International Student
Workshops and outreach programs for
international students.
Annual Multicultural Awards Program,
sponsored by the Vice President for Student
Career Resource Center Library, diversity
concerns section.

Career Resource Library

The Career Resource Library offers information
on many areas pertaining to academic and occupational
exploration, such as majors and career fields, internships
and co-ops, graduate school, employers and companies,
and job search strategies. Our current holdings include
1,657 books or directories; 109 different magazines,
periodicals and newsletters; 1,378 pieces of employer
literature; 104 computer disks or CD-ROMs; and 290

Career Ambassador Program

The Career Ambassador Program has continued
to grow and develop during the 2001-2002 academic
year, as it has since its inception in January of 1996.
Currently there are seven undergraduate students
providing peer advising and educational services for our
The Ambassadors staff peer advising hours in the
CRC library, provide mock interviews, assist students
with SIGI-Plus and the Majors Card Sort, provide
workshops on choosing a major, and conduct outreach
presentations on CRC services, resume preparation,
interviewing techniques, and job search strategies.

In addition to these year-round programs, the
Career Ambassadors also staff Resume Medic. The
Ambassadors, along with any available CRC staff
member, take over the interview modules and meet with
students to review and make recommendations for

revising their resumes. In the 2001-2002 academic year,
553 students had their resumes reviewed through this

CRC Student Development Program

Over the last three years, the CRC has engaged in
a comprehensive overhaul of our policies and procedures
regarding our student staff. To accomplish this, the
Student Development Committee, including
representatives from all functional areas, formed to
address the complete employment cycle spanning from
recruitment to graduation. This committee, chaired by
Helda Montero, established a set of goals that
encompassed employment standards, an official
recognition program, employment evaluation and
feedback, a standardized intake process, improved
quality of work experience, and the development of a
standardized orientation training program. The program
has been very successful in meeting these goals, including
the following highlights:

Recognition Program The Student Development
Committee created several awards to recognize our
outstanding undergraduate and graduate student
employees. Ten times a year, one student assistant from
each team will receive an Award of Excellence. From
this pool an Undergraduate and Graduate Student of the
Year is selected at the close of the spring semester. In
addition to this formal procedure, a S,' Id1ihl Award can
be presented to a student by a staff member or fellow
student at any time as immediate feedback for a job well

Employment Evaluation & Feedback Strong
evaluation and feedback procedures are the key to
continued excellence. Semester evaluation forms, which
are tied directly to salary increases, provide frequent,
specific feedback on both strengths and weaknesses. The
evaluation process is developmental in nature to foster
strong partnerships between supervisors and students.
To continue this partnership, student staff members are
also given the opportunity to evaluate their supervisors
as well as the quality of their work environment. The
committee also appointed a CRC Ombudsman to work
with students who are having difficulty with a supervisor.

Quality of Work Fostering the professional
development of all our employees continues to be a goal
at the CRC. In an effort to provide these opportunities


(www.crc. ufl.edu)

for our student staff, the Student Development
Committee created the P3 (Peer Preparation Program).
Interested students will work on developing and
organizing training opportunities as requested or needed
by their peers.

Training Program -As "lack of training" is cited
as the number one cause for staff turnover, new student
staff to the CRC receive a comprehensive orientation to
the CRC and student services. Undergraduate student
assistants will receive their general orientation via an
online training program followed by on-the-job training
by their individual supervisors. Graduate Assistants
participate in a 40-hour comprehensive orientation the
week prior to commencing their appointments.


The credentials program houses academic records,
including transcripts, letters of recommendation,
teaching evaluations, and other professional documents
for students and alumni. For a small processing fee and
at the written request of the student, CRC staff forward
these credentials to potential employers or graduate

The 2001-2002 academic year saw a number of
changes in the credentials program. The move to a
database format last year led to an interactive, on-line
system that was launched in the summer of 2002.
Students now have the capability to see the content of
their files and request the mailing of specific documents
to specific employers. This automated system should
permit all Credentials Service staff to process requests
more quickly and more accurately. In order to make the
new system functional, every student file had to be
updated, read, and entered accurately into the database.
Credentials service staff, and especially Lennette Brown,
the Credentials Manager, put in countless hours of work
and attention to detail to make the program successful.
In the 2001-2002 academic year, the Career Resource
Center processed 1,389 credentials requests.

Now that the new system is up and running, goals
for the new year include marketing the new program
across campus and increasing the number of students
and alumni who utilize this valuable service. In a time
when many career centers across the country are
eliminating their credentials service as too costly and
labor intensive, the CRC is looking to expand through

technological development and commitment to servicing
the needs of all students.

Career Planning & Job Search Strategies Classes

The CRC education program continues its tradition
of excellence by offering two career development
courses: Career Planning (SLS 2301) geared toward
Freshmen and Sophomores beginning their career
exploration and Job Search Strategies (SLS 2302) for
Juniors and Seniors exploring career planning and job
searching. The classes are taught by staff and advanced
graduate students, and the CRC offered two sections of
each class in both the fall and spring semesters. Atotal
of 240 students enrolled in those eight sections for the
fall 2001-spring 2002 academic year, which is a 30%
increase over last year.

Graduate Services

Although this position was one of the vacant
assistant directorships frozen this year, service to
graduate students continued. Workshops provided both
inside the CRC and to departments on campus included
The Curriculum Vita, A /rkcring Your Master or PhD
Outside ofAcademia, and The Academic Job Search.
In addition, the CRC library continued to add to our
section for the graduate students with materials such as
books about the job search in academia, marketing your
skills outside of academia, and career change resources.

Mock Interview Program

The Mock Interview Program continued to be one
of the most popular services provided by the CRC. the
program provides UF students the opportunity to practice
their interview techniques with a CRC Career
Ambassador. The prospective candidate is interviewed
and given constructive feedback about his/her
interviewing techniques. Areas of particular strength
are noted, as well as those in need of improvement.

During the 2001-2002 school year, 307 mock
interview appointments were available to students.
Because the program is continuously in demand, plans
are in the works to expand the number of appointments
available to students for the upcoming year.

(www.crc. ufl.edu)

Outreach & Presentation Program

As most career centers around the country have
come to recognize, meeting students where they
congregate can be more effective than enticing them to
come into the career center itself. Between the use of
web technology and the expansion of outreach services
the "Career Center Without Walls" is becoming a reality.
Our Outreach Program includes services for student
organizations, UF courses, liaison-specific requests,
residence hall presentations, andjoint programming with
partners within the Division of Student Affairs. Our
Career Ambassador Peer Advising group and CRC
professional staff members staff the Outreach Program.
In addition to campus and community outreach, CRC
stafalso give presentations across the state and country
related to career services.

During the academic year of 2001-2002, the
Outreach & Presentation Program providers offered 212
presentations for 10,292 attendees. Even with the two
professional positions held frozen due to funding cuts,
this represents an increase of more than 23% over the
number of attendees last year.

Majors Fair

Our Majors Fair once again proved successful in
its third showing during the fall of 2001. The Majors
Fair offers undecided students the opportunity to learn
about the variety of majors available to them at the
University of Florida. Advising representatives from
14 UF colleges and schools provided information about
their programs in an effort to help students consider
academic options.

(www.crc. ufl.edu)


Richard D. Sayers, Ed. S. ~ Associate Director for Career Networks
Saranette D. Miles, M. Ed. ~ Senior Assistant Director for Employer Relations
Sara C. Mock, M. A. ~ Assistant Director for Experiential Education
Kimberly Raymond, M. A. ~ Assistant Director for Employer Relations & Client Services
Catherine Lawton, B. A. ~ Assistant Director for Experiential Education (Interim)
Lucas Wall, M. A. ~ Assistant Director for Career Events
Rachel Spier, M. S. ~ Assistant Director for Alumni Networks
Nancy Leitner ~ Information Specialist
Judy Arzie ~ Experiential Education Coordinator
Phyllis Pena ~ Scheduling Coordinator

The Career Networks Group is involved in a complex set of interrelated activities, all of which involve the
objective of facilitating the interaction between employers and students. The group's focus is on preparing students
to effectively recognize, explore and pursue career opportunities. Within the Career Networks umbrella are three
primary functions, the first related to Experiential Education (Co-op, Internship, and Extemship Programs), the
second to the organization and execution of career events which bring students and employers together, and the third
is associated with the myriad of recruiting activities, such as resume referral, recruiting systems and management, as
well as employer relations/development.

The CN Group would characterize 2001-2002 year as challenging on all fronts because of continued weakness
in the economy. In spite of the challenges, the CN Group was able to assist UF students "beat the odds" as the
number of organizations recruiting at the CRC declined only about 33% compared to national averages of 40-50%.
The tighter job market generated significantly more demand by students for programs and services. Our student
clients recognized in increasing numbers that the jobs were going to go to those would could prepare themselves
effectively. The CN Group is proud to have been a contributor in helping UF students exceed the national norms in
retaining recruiting levels.

This year also saw a continuation of the reorganization of the Career Networks Group. This reorganization
enabled our group to place more emphasis on customer service and the gathering of data of significance to students,
faculty and employers.


The Experiential Education Programs (Cooperative
Education, Internships, and Externships) provide a link
between academic studies and work through career-
related experience opportunities. These opportunities
allow students to explore or confirm a career choice,
gain experience in a particular field, increase their
marketability in the job market, develop a professional
network, and perhaps earn money and/or college credits.

Each of the Experiential Education Programs are
partially supported by Job Location & Development

(JLD) funds as part of the U. S. Department of Education
Federal Work/Study Program, and are geared toward
providing off-campus, career-related experience
opportunities for students prior to graduation. These
programs are not based on a demonstrated financial need,
and are open to any student enrolled at the University of

The activities of all three programs for 2001-2002 are
described on the next page, along with supporting data
in charts.

(www.crc. ufl.edu)


The Extemship Program was created last year to
assist students who are in the initial stage of career
exploration. This program enables the CRC to assist
students at all stages of the developmental spectrum, as
it relates to their career exploration, learning and

The program, which is run during Spring Break
week, included 30 students from a wide variety of
academic majors and career interest areas. Students
provided information about their career interest areas
and the city in which they would like to do their
extemship, and Experiential Education staff members
contacted professionals in those respective cities and
industries to find extemship hosts for the students.
Participation was up 50% from last year.


The Internship Program at the Career Resource
Center is essentially a clearing house of internship
opportunities for all students seeking career-related
experience. Students seeking internships may register
with the CRC (via the GatorTRAKc System) to take
advantage of on-campus interviewing activity and resume
referrals. The CRC also provides an on-line internship
database that allows students to apply directly to internships
companies of interest.

The CRC Internship Program facilitates the connection
between students and employers via the on-line internship

database, the Career
interviewing activity.
For the 2001-2002
academic year, 1,350
opportunities were
listed in the database.


The Co-op
Program provides
opportunities for
students to gain paid,
practical work
experience as part of

Showcase, and on-campus

their education. Within the alternating program,
students work in full-time, career-related positions and
alternate between semesters of work and school, while
in the parallel program students work in part-time
positions, allowing them to continue their academic
studies while they gain work experience.

As is occurring nationally, during the past academic
year, student participation in the Co-op Program
decreased compared to 2000-2001. This reflects the
trend away from multiple-year co-op commitments to
shorter, one- and two-semester experiences, such as
internships. Please see Chart B, below, for diversity of
2001-2002 Co-op participants.


Experiential Education offers a widening variety
of career-related work experiences for all University of
Florida students through Extemship, Internship and
Cooperative Education Programs.

The Extemship Program offers students in the
beginning stages of their career development the chance
to explore careers without a semester-long (or longer)
commitment to a company.

The Internship Program continues to show
exceptional growth. Internships are well received among
students because they offer great flexibility in
employment options, and positions are offered to students
from a wide range of academic majors. Increasingly
students are seeking international work experiences.

Chart B Cooperative Education Participation 2001-2002

Total Percent

Males Females

Asian/Pacific Islander
African American
Native American
Other Minorities

Percentage of women and minorities participating in co-op assignments = 57.0%


(www.crc. ufl.edu)

The Co-op Program continues to provide a
comprehensive experience to students willing to make
the commitment of more than one semester.

Collaboration efforts with the Center for Retailing
Education & Research continue to provide increased
opportunities in retail-related internships. The efforts
of the Retail Center's staffto educate, promote internship

opportunities, and partner in the management of
interview schedules has provided students significantly
increased internship opportunities. Forthe second year,
collaboration with the Electrical Engineering Department
provides students with guidance before they leave for
their internship/co-op experiences and assists the
academic department with coordination of student and
employer evaluation forms.


Adjusting our Efforts

Increased Use of Technology

The 2001-2002 recruiting activity showed definite
signs of a weak economy. Employers continued a very
low level of hiring activity, and manufacturing,
construction and retail sectors were hiring in severely
reduced numbers from the previous levels.

The CRC adjusted accordingly and worked with
employers to maximize the utility of their recruiting
efforts. Our staff encouraged recruiting at UF by
working out better ways to connect with candidates, and
better ways to perform pre-selection of those candidates.
An employer workshop series was continued, which
produced excellent student and employer feedback.

Recruitment Activity

Though the university found itself on an increasing
number of companies' "target schedule" lists, the total
hiring by those employers dropped off markedly. The
result was a decline in interview activity during the 2001-
2002 school year. A total of 325 employers ran 822
interview schedules. Those schedules resulted in 7,158
interviews being held at the CRC (Chart D, page 23).

The slowdown in the economy was evidenced in
the reduction of jobs listed at JobTrak. There were
11,026 jobs listed compared with 18,824 the previous
year (Chart F, page 26).

Employers are doing much more pre-selection of
candidates and expected higher recruiting effectiveness
from their efforts. To that end, the Employer Relations
group developed changes in methods and introduced
innovative uses of technology to assist in the recruitment
ofUF students and alumni.

The GatorTrak web-based scheduling system saw
a modest gain in student registrations and more web-
based recruiting applications aimed at improving and
simplifying recruiting logistics were introduced this year.
GatorTrakc student registration rose to over 7,800
interview-eligible students. A demographic breakdown
of the GatorTrakc can be found in Chart E, page 24.

This year we re-introduced the Gator Locatorc
resume search service, which provides better resume
access for employers and, as such, has increased the
quality of the pre-select pool chosen by the employer.

The CRC improved its web pages and students were
better able to search for job opportunities, research
companies, and network. Similarly, web page changes
made it easier for employers to connect with students
and market themselves.

Other CRC web-based applications, which were
enhanced, included on-line registration for career events,
on-line newsletters, on-line career articles, increased
numbers of career-related links off our library pages,
opportunity alerts, and reminder systems for interview
schedules and information sessions.

Minority Participation

In 2001-2002, the CRC continued to develop or
participate in initiatives to build the gender and ethnic
makeup of the students registered with the Center and
attending the University. Special outreach programs
were given to minority societies in several colleges. The
CRC publicized and co-sponsored events that promote
relationship development between students and


employers. For example, in conjunction with Career
Showcase a number of receptions and networking
activities were held. These events included, but were
not limited to, Graduate Women in Business Conference,
Society of Women Engineers' Evening with Industry,
Hispanic Engineering Society's Employer Workshops,
National Society of Black Engineers Employer Series,
and the Minority Business Society's Professional Series,
which included an etiquette dinner event.

Reorganization Increased Customer Satisfaction

In this past year, the Career Networks group re-
aligned responsibilities to create a greater focus on
customer satisfaction and on gathering and reporting

data of significance to our users. An employer
satisfaction survey was completed to assess satisfaction
with the CRC's services. The results were very
gratifying, in that 86% of the 400+ respondents rated
the quality of service Very Good or Excellent when
compared to other schools at which they recruit.

The Career Resource Center regularly contributes
job offer data to the NACE National Salary Survey.
Additionally, recruiter evaluations of candidates are
being gathered in order to supply feedback to students
(upon request) and to curriculum committees as
requested for their program improvement efforts. Thus,
our reorganization is improving our partnership with
students, faculty, administrators and alumni.

Chart C On-Campus Interview Statistics

Employers Visiting
Students Interviewed




Chart D GatorTRAK Demographics


African American/Black
Asian/Pacific Islander
Native/Alaskan American
Did Not Wish to Provide



% Change From
Previous Year

Gender Composition of

Not Specified


2000-2001 2001-2002
Enrollment Percentage Enrollment Percentage




12,511 100% 12,511





+ 22.4%
+ 15.4%
+ 17.2%
+ 19.4%
+ 17.9%
+ 30.0%
+ 24.1%
+ 12.6%


(www.crc.ufl.edu- 5)

Chart E MonsterTrak Job Postings
September 1, 2001 -August 31, 2002

Full- Part- Part-Full Full Time Co-on Volun-
Categorv Description Time Time Intern Summer Time Exjer. Educ. teer Total
Agricultural/Natural Res. 19 0 127 2 0 9 8 4 169
Architecture & Interior Des. 12 0 24 0 0 3 0 4 43
Life Sciences 99 4 221 3 3 50 0 0 380
Business & Management 256 16 109 2 10 43 0 5 441
Accounting & Finance 401 9 60 6 5 69 0 9 559
Advertising, Marketing, PR 59 29 166 12 21 12 7 12 319
Sales 316 38 32 1 53 33 5 1 479
Warehouse/Delivery 16 5 0 2 0 0 0 0 23
Administrative & Support 82 12 109 4 5 35 0 9 256
Customer Service 85 9 2 3 3 4 0 2 108
Operations, Purchasing 23 0 5 0 0 8 1 0 37
Human Res. & Labor Rel. 40 2 33 0 0 9 1 0 85
Communications/Media 10 10 206 0 4 10 1 5 255
Computers-Software 82 3 33 4 3 30 0 3 158
Computers-Hardware 10 0 8 0 1 2 0 1 22
Computers-Info Systems 43 0 58 1 4 17 0 6 129
Education-Post Secondary 8 0 0 0 0 12 0 0 20
Education-Teaching Elem. 364 69 21 0 20 91 0 8 573
Education-Teaching Middle 229 17 20 0 9 90 1 10 376
Education-Teaching Second. 734 72 24 5 37 238 0 3 1,113
Education-Teaching Post Sec. 25 0 0 0 1 20 0 1 47
Education-K-12 Admin 87 7 9 1 5 295 1 3 408
Education-Teaching Special 336 32 0 0 19 83 0 1 471
Education-Tutoring 7 8 19 0 1 1 0 8 44
Education-Other 314 124 201 19 50 163 1 10 882
Engineering-Other 231 5 40 0 1 37 3 0 317
Engineering-Chemical 2 0 8 0 0 3 0 0 13
Engineering-Civil 104 0 21 1 0 22 2 0 150
Engineering-Electrical 81 3 6 0 2 19 2 0 113
Engineering-Industrial 13 0 0 0 0 4 0 0 17
Engineering-Material Science 7 0 3 0 0 3 0 0 13
Engineering-Mechanical 57 1 1 0 9 17 0 0 85
Construction & Trades 22 0 8 2 0 7 0 15 54
Maritime & Related Industry 0 1 1 0 0 0 0 0 2
Fine & Applied Arts 5 5 75 3 1 0 0 8 97
Graphic/Commercial Arts 3 0 48 0 0 1 0 11 63
Healthcare 133 7 66 4 12 20 0 10 252
In-Home (Private Residence) 2 0 0 4 1 0 0 2 9
Law 69 1 33 0 0 4 0 8 115
Law Enforcement & Security 29 10 13 0 0 0 0 1 43
Research & Library Science 28 1 49 0 1 5 0 0 84
Physical Science 32 0 20 2 2 19 2 0 77
Psychology 51 1 11 0 5 20 0 8 88
Non-Profit, Social & Comm. 117 6 1,424 6 7 54 6 111 1,731
Parks & Recreation 29 0 114 46 2 3 1 7 202
Religious Science 0 0 7 0 0 0 0 1 7
Commercial & Food Service 5 4 2 1 1 0 0 0 13
Hotel & Restaurant Mgt. 7 0 5 0 0 2 0 0 14
Consulting-Other 19 0 3 0 0 4 0 0 26
Consulting-Management 3 1 1 0 2 2 0 0 9
Consulting-Technical 2 0 14 0 2 2 0 0 19
Other 0 0 12 0 0 3 0 1 16
TOTALS 4,717 502 3,472 135 301 1,578 42 279 11.026


(www.crc. ufl.edu)


Companies find that the University of Florida career days offer them high visibility and give them the opportunity
to identify students to interview during the company's on-campus interview visits) during the recruiting season.
Opportunities include Cooperative Education positions, Internships, and full-time employment. It should also be
noted that the CRC's events offer UF students the ability to develop leadership experience as volunteer directors and
staff that facilitate the running of these events. Hundreds of student volunteers build valuable work/leadership
experience while helping facilitate these events.

During the 2001-2002 academic year, the Career Resource Center hosted nine events, plus co-hosted the
annual Statewide Job Fair, and held an on-line job fair While the economy reduced company attendance by one-third,
the CRC fared well in comparison to many other universities that saw drops of over 40-45 percent. Student attendance
at career fairs remained strong, though, topping 14,000 for only the second year. Student and employer participation
are shown by event in Chart F (page 26).


Career Showcase is normally held in September
and January of each year in the Stephen C. O'Connell
Center and is preceded by a week of events to educate
and inform students about their career development and
job search. The events taking place in conjunction with
the job fair include Showcase Cinema, Showcase
Fashion Show, Resume Medic, and employee resume
critiques. Showcase offers students and alumni a chance
to discuss opportunities for internship, cooperative
education, and full-time career and employment positions
with employers. About 300 companies and 6,000
students attend each semester.

* Graduate & Professional Schools Day is held in
late October/early November. For students interested
in attending graduate school or other advanced degree
training programs after completing their baccalaureate
degree. Approximately 90 institutions and other
organizations attend this special day.

Agriculture & Natural Resources Career Day,
held each February, is a specialized fair that is targeted
to employers and students in the agriculture,
agribusiness, and natural resources industries. Between
30-50 employers and 350 students attend this career day
each year.

Nursing & Health Professions Career Day is in
March. Students from the Colleges of Nursing, Health
& Human Performance, and Heaht Professions take this
opportunity to meet with representatives from various
hospitals, health care organizations, medical companies,
and other employers of health care professionals.

Summer Camp Recruitment Day is primarily
for education, recreation, fine arts, counselor education,
health-related, nutrition and other majors wishing to work
in a summer camp environment. Some 25-30
organizations normally attend.

Education Recruitment Day is held each April.
This event attracts an average of 50 school districts and
educational institutions from Florida and Georgia.
Employers can connect with a diverse representation of
students who are interested in teaching all disciplines
and grade levels.


Chart F Career Day Programs Employer/Student Participation




Employers Students Employers Students Employers Students

Employers Students

**Fall \iii,,, L. ...... 380

School Day ............. 77

**Spring \h l ,, ... 388

Agricultural &
Natural Resources
Career Day ......... 50

Nursing & Health
Career Day ......... 29

Spring Opportunities
Fair ............... .... n/a

Recruitment Day..... 46

Summer Camp Day.... 39

Virtual Career Fair.... n/a

Totals ...................... 781





















561 6,800

96 503

416 6,194

37 370

34 156

n/a n/a

72 302

24 n/a

27 561

1,045 11,240



193 6,100








** Figuresfor previous Career ......

.,.. have been adjusted based on the

consolidation of date for Career Expo and the Co-op & Internship Fair which have
been consolidated into the single Career \I,....... ... event.


(www.crc. ufl.edu)



Wayne Wallace, Ph. D. Director
William K. Lewis, MCP, MCT Assistant Director for Systems Management & Development

William V. Carnes, M. A. ~ Associate Director for Operations Support
Nadene R. Francis, B. S. ~ Assistant Director for Public Relations
Joan B. Halliday ~ Accountant
Kevin Riggs, B. S. ~ Fiscal Assistant


The Career Resource Center remains unique among
university career centers in having a separate staff section
devoted to administrative, fiscal and technological
support to the center's operational activities. As in past
years, we continue to host visitors from other centers
and field inquiries about this distinctive operation.

The Technical Operations group that was created in
2000 continues to help develop our growing
technological infrastructure. The current Assistant
Director for Systems Management & Development,
William K. Lewis, remains directly subordinate to the
Director (see Chart H, page 36). However, in May 2002,
the then-Assistant Director for System Management,
Stephen R. Fooks, left the CRC for a position at the
Vice Provost's IT office, and the vacant line will
eventually be reclassified as a more technical position
and hiring should take place at the end of 2002.

Bill Lewis, and eventually the technical specialist,
work in collaboration with the SeniorAssistant Director
for Career Education on the Career Development staff,
and the SeniorAssistant Director for Employer Relations
with the Career Networks group.

They are responsible for all computer operations,
including the development of computer strategies and
programs, purchase of hardware and software, training
of staff members, development and implementation of
computer programs, computer support to CRC
operations, and documentation.

In mid-February 2002, our Fiscal Assistant who had
been hired in April 2001, was discharged for
misappropriation of funds and was subsequently

criminally prosecuted and sentenced for the crimes. The
then-Student Fiscal Assistant, who has been the driving
force in our conversion from a purely spreadsheet
accounting process to Quick Books Pro (QBP) for Fiscal
Year 2002-2003, Kevin E. Riggs, was offered the Fiscal
Assistant position and accepted effective May 10, 2002.

One of the major activities during this period was
the fiscal and operational review by the Inspector
General's office. One of the inspector's recommendations
was that we move from spreadsheet-based accounting
to something more sophisticated, and the application
Quick Books Pro was suggested, as it has been
successfully used in many offices on campus. We
purchased a demo of the software and Kevin worked
tirelessly to review and put it through its paces to see if
it would work for us. When it was clear that the software
would significantly improve all fiscal and reporting
activities, we purchased five copies and prepared for
the transition to QBP on July 1, 2002.

This coming Fiscal Year will be a year of "learning"
and "fine-tuning" the system

As in the past, the Operations Support group remains
responsible for the following key functions and areas:

All administrative activities, to include
correspondence (incoming and outgoing),
documentation, forms, and other such functions not
delegated or assumed elsewhere in the CRC.

Financial operations, including budgeting,
purchasing, invoicing, accounting, receipt of materials,
disbursement of funds, and the provision of financial



(www.crc. ufl.edu)

analysis and reports to CRC decision makers, along with
recommendations and options.

Payroll actions for permanent staff, student
assistants, and paid interns. Coordination of payroll
actions for graduate assistants (when assigned) with their
sponsoring colleges and departments.

Publications and arts & graphics support to CRC
staff members and programs, events, or activities
sponsored by the CRC. This includes development and
publication of such materials as advertisements, flyers,
forms, documents, brochures, manuals, reports, signs
and similar items, as required. Operations Support is
specifically responsible for the Gator Career Guide,
Employer Resource Guide, Estimate of Graduates,
Invitation to Recruit, the CRC Annual Report, and others
in the process of development.

Management of all leave records and input into
the automated leave management system.

Facilities management, including renovation,
housekeeping, repair, purchases, and moving operations.

Management and inventory of all real property
items assigned to the Center.

Fiscal Operations

The Center's accountant and staff are responsible
for the management, accounting and oversight of seven
separate state, agency, Job Location & Development
(Federal JLD funds), and several UF Foundation

As in the past, very tight accounting procedures are
employed to maintain the tightest controls over the
Center's limited funding. Statistical accounting reports
are prepared monthly, quarterly, annually, and as
required to provide the Director and other decision
makers with the fiscal information necessary for effective
management. Innovative computer applications are used
to generate reports and to help in the fiscal management
of unique CRC programs.

In the second half of this academic year, we made
chose to make the leap from a mismatched collection of
often unrelated Excel spreadsheets for fiscal management
to a more sophisticated integrated system Quick Books


Pro. The system was tested and layouts prototyped in
the spring of 2002, and by the start of the 2003 fiscal
year on July lst we had made the data transition and

Information Technology

The Information Technology (IT) staff continued to
support the office's use of GatorTRAK. They work
very closely with the Career Networks group, vendor
representatives, and technical support personnel to
ensure the accuracy, viability, and efficiency of the
system, and to ensure that it meets an often changing

World Wide Web

We continue to refine our presence on the World
Wide Web (WWW). Throughout this reporting period,
the permanently-established CRC Web Committee
tackled the problem of accuracy and content of the
materials on our web site and the overall appearance of
the web presence. There were approximately 9.2 million
individual "hits" to our web site during this period.

But, we continue to work on enhancing the look of
the site and improving its usability by our many

Print Materials & Graphics

One of the key functions of Operations Support
remains the design, development, preparation and
production of relatively sophisticated graphics and
publications to support both general CRC operations
and programs and for individual staff members and their
activities or events.

However, as reported many times in the past, credit
is also due to individual staff members and other staff
areas who continue to create and promulgate increasingly
sophisticated materials on their own.

During the period of this report, we continued to
refine and reformat many of our printed materials. The
group, principally the new Assistant Director for Public
Relations, has again completely updated and reissued
the following CRC publications:

Gator Career Guide For the eighth consecutive
year Future 1st Global, Inc. of Marietta, Georgia,


(www.crc. ufl.edu)

provided us 12,250 copies of our student guide. The
2001-2002 edition, published in August 2001, was made
available to students in mid-September. The page design
and layout featuring a more contemporary, open
corporate format, was new for this edition. The text
was further simplified and featured contemporary
graphics and sidebar information.

Employer Resource Guide ~ This year, we took
our first steps toward a self-sustaining publication, one
that would pay for itself. Advertising space was sold to
local hotels and restaurants, and in this initial effort we
were able to recoup approximately two-thirds of our
production costs for the guide and its two companion
employer-focused publications. The guide was printed
in an eye-catching 8x8 inch size, which is easier for the
employers to carry with them in briefcase of calendar
planner. Nearly 1,500 were distributed to employers.

Estimate of Graduates ~ The 2001-2002 issue
of this pamphlet was published in July, and rather than
include the data as an appendix to the Employer Resource
Guide, as was done last year, it was placed on the
Center's website to provideanyone easy access to the
material. Again, the look and content has not changed
significantly over the past year, but many of the colleges
represented made updates to the majors offered.

The Center's three staff groups continue to
collaborate with one another on the creation and
expansion of a series of Career Handouts covering a
variety of key career-related subjects. Individual teams
or staff members prepared the material on subjects
pertinent to their team's areas) of responsibility, and
they were reviewed for accuracy and consistency by the

Associate Director for Career Development.
Physical Facilities

In general, this was a quiet period for the CRC.
Construction of the ballroom above us continued at a
leisurely pace, interrupting the Center's activities only
occasionally for the routing of data cable or electrical
wiring through our ceiling to the ballroom's floor.

There was no major renovations or reconfigurations
to the CRC, with only a few office relocations and the
changes to functional usage of several rooms. For

A wall was constructed across the large multimedia
studio to create two offices eliminating the collapsible
divider one for our Assistant Director for Diversity
Programs, and the other to be shared by the Gator
Launch staff

Other staff relocations saw additional office space
being provided to graduate assistants, the re-location of
the mock interview program to the office at the very
front of the facility, and an additional workroom was
created on the north hallway to house the students
working on the various career events.

This displaced the Assistant Director for Public
Relations, who was re-located in the office space vacated
by the mock interview program.

No particular net gain in office space, because the
multimedia studio was being used for offices anyway,
but the solid wall now ensures greater privacy and the
other office relocations increased individual space and
contribute to better efficiency and communications.


Reitz Union Grand Ballroom
Above the Career Resource Center (North Side View)
Operational August 2002


(www.crc. ufl.edu)


Professional staff members are encouraged to
attend conventions, conferences, professional
development seminars, and workshops, participate in on-
campus workshops and on task forces, and become
involved in other activities that foster their career
development and represent the CRC.

Again this year, many of the support staff were
able to take advantage of these opportunities as well.

Awards or Professional Honors

Presidential Invitee to the "Emerging Ideas" retreat, ACA
Conference 2002. (HeldaMontero)

Superior Accomplishment Award (2nd Award),
Administrative & Professional Category, Division of
Student Affairs, March 2002. (Vince Carnes)

Certifications & Licensures

Recognized by the National Career Development
Association (NCDA) as a "Master Career Counselor,"
February 2002. (Lisa Severy)


Davison-Aviles, R. N. & Montero, H. (2002). Career
Counseling with Latinas in the U. S. Career Planning
& Development Journal. (Helda Montero)

Severy, L. E. (2002). What's the Story? Postmodern
career counseling in student affairs. Journal of College
Student Development, 43(1), 84-92. (Lisa Severy)

Pursuing Nonprofit and Government Career Options.
CLASNotes: The University of Florida College of
Liberal Arts & Sciences, Vol. 16(5), p. 7. (Elaine

Conference, Convention & Special Presentations

It g,,g ,, Your Identity to Work: Issues for Lesbian
and Bisexual Women, 2002 Women's Leadership
Conference, University of Florida, Gainesville, January
2002. (Elaine Casquarelli)

"Career Ci 'n, % i,,g ni ,1hLatinas in the U.S.: Emerging
Theories and Interventions, American Counseling
Association (ACA), July 2002

"Connecting Diversity on Campus, Southeast
Association of Colleges & Employers (SACE),
November 2001, Hilton Head, SC. (Saranette Miles)

"Gator Launch: Developing a Minority Career
Mentoring Program, at the American College
Personnel Association (ACPA) Convention, March
2002, Long Beach, CA. (Lisa Severy)

"Gator Launch: Developing a Minority Career
Mentoring Program, at the People of Color in
Predominately White Institutions Sixth Annual
Conference, "Recruitment and Retentions of Students,
Faculty and Staff of Color," October 2001, Lincoln, NB.
(Lisa Severy, Jeremy Kaplan)

NACElink project organized and developed by seven
career centers around the nation to reinvent our data
management paradigm, as set forth in the NACElink
article elsewhere in this report. Meetings in Philadelphia,
San Diego, Chicago, St. Louis, Tampa and Indianapolis
throughout the year. (Wayne Wallace)

"Strategic Management of Web Development and
Change," SACE Annual Conference, December 3-5,
2001, Hilton Head, SC. (Wayne Wallace)

"Strategic Management of Web Development and
Change," NationalAssociation of Colleges & Employers
(NACE) Tech Forum, May 1-3, 2002, Charlotte, NC.
(Wayne Wallace)

Conferences & Conventions Attended

American College Personnel Association (ACPA)
Summer Leadership Meeting, July 2002, Colorado State
University, CO. (HeldaMontero)

American College Personnel Association (ACPA) Annual
Convention, March 2002, Long Beach, CA. (Helda
Montero, Lisa Severy)

ACPA Mid-Year Meeting, ACPA SCW, October 2001.
(Helda Montero)

(www.crc. ufl.edu)

American Counseling Association (ACA) Annual
Conference, March 21-26, 2002, New Orleans, LA.
(Elaine Casquarelli, Helda Montero, Shanaz Sawyer)

Association of Graduate Career Advisors Services
(AGCAS) Biennial Conference, September 4-7, 2001,
Keele University, England. (Wayne Wallace)

Black Gospel Choir Atlanta Tour, March 2002.
(Saranette Miles)

Florida Public Relations Association (FPRA) Mini-
Conference, April 12, 2002, Gainesville. (Vince Carnes,
Nadene Francis)

Human Relations Florida Annual Leadership
Conference, January 12, 2002, Orlando. (Kimberly

Lambda Theta Alpha Sorority, panel member on Women
& Resources, October 9, 2001, Gainesville. (Nadene

Monster.com special board meeting, Olympic event
activity, February 18-22, Salt Lake City, UT. (Wayne

National Society for Experiential Education (NSEE),
October 25-27, 2001, Orlando. (Kimberly Raymond,
Sara Mock, Judy Arzie)

National Association of Student Personnel
Administrators (NASPA) National Conference, March
3-6, 2002, Boston, MA. (Sara Mock)

NACE Technology Forum, National Institute, May 1-
3, 2002, Charlotte, NC. (Wayne Wallace)

Society of Women Engineers Southeast Regional
Conference, University of Florida Campus, March 23,
2002. (Rick Sayers, Nadene Francis)

Southeastern Association of Colleges & Employers
(SACE), December 2-5, 2001, Hilton Head, SC. (Rick
Sayers, Kimberly Raymond, Saranette Miles, Lucas
Wall, Wayne Wallace)

University Network Annual Meeting, May 20-23, 2002,
New York, NY. (Wayne Wallace)

Employer & Institutional Visits/Conferences

Career Services Unit (CSU), Professional Association,
National Office, September 8, 2001, Manchester,
England. (Wayne Wallace)

CH2M Hill, Gainesville, February 2002. (Sara Mock,
Nadene Francis, Judy Arzie, Kimberly Raymond),

Corvette Manufacturing Facility, site visit and tour, June
18, 2002, Bowling Green, KY. (Wayne Wallace)

E-Recruiting Association, site visit in conjunction with
NACElink partnership, May 13, 2002, Indianapolis, IN.
(Wayne Wallace)

Gainesville Chamber of Commerce, April 2002. (Sara
Mock, Judy Arzie)

Harris Corporation, site visit and Florida Career Center
(FCC) meeting, May 8, 2002, Melbourne, FL. (Wayne

Jaguar World Headquarters, site visit to the
manufacturing plant in Coventry, England, August 31,
2001. (Wayne Wallace)

Keele University, Career Services site visit, September
7, 2001, Keele, England. (Wayne Wallace)

Leamit Corporation, August 2001. (Sara Mock, Rick

London School of Economics, September 3, 2001,
London, England. (Wayne Wallace)

National Instruments, on campus with various UF
engineering and chemistry professors. (Elaine

New York University (NYU) Career Services site visit
in conjunction with University Networks meeting, May
21, 2002, New York, NY. (Wayne Wallace)

Southwestern Corporation candidate training program
observer, June 18-21, 2002, Nashville, TN. (Wayne

University of Leeds, Careers Service site visit, September
6, 2001, Leeds, England. (Wayne Wallace)

(www.crc. ufl.edu)

University of North Carolina at Charlotte, Career
Services site visit during NACE Tech Forum, May 1,
2002, Charlotte, NC. (Wayne Wallace)

University of Pennsylvania, Career Services site visit
and NACElink meeting, October 22, 2001, Philadelphia,
PA. (Wayne Wallace)

ProfessionalAssociation Memberships

American College Personnel Association (ACPA).
(FaroukDey, Catherine Lawton, Saranette Miles, Sara
Mock, HeldaMontero, Kisa Pendergrass, Lisa Severy,
Rachel Spier)

American College Counseling Association (ACCA).
(Helda Montero)

American Counseling Association (ACA). (Elaine
Casquarelli, HeldaMontero, Lisa Severy, Rachel Spier)

ACA National Career Development Association
(NCDA). (Elaine Casquarelli, Helda Montero, Lisa

American Mental Health Counseling Association
(AMHCA). (Helda Montero)

American Society for Engineering Education -
Cooperative Education Division (ASEE-CED). (Sara
Mock, Rick Sayers)

American Society for Training & Development.
(Kimberly Raymond)

Association for Gay, Lesbian & Bisexual Issues in
Counseling. (Elaine Casquarelli)

Association for Multicultural Counseling &
Development (AMCD). (HeldaMontero)

Association for Spiritual, Ethical and Religious Values
in Counseling. (Elaine Casquarelli)

Chi Sigma Iota, International Counseling Honor Society
(Helda Montero, Lisa Severy)

Cooperative Education & Internship Association
(CEIA). (Sara Mock. Rick Sayers)

Florida Career Professionals Association (FCPA,

formerly Florida Cooperative Education & Placement
Association). (Saranette Miles, Rick Sayers, Lucas
Wall, Wayne Wallace)

Florida Employer Advisory Committee (FEAC).
(Saranette Miles)

Florida Mental Health Counselors Association
(FMHCA). (Helda Montero)

Gainesville-Ocala Florida Mental Health Counseling
Association (G-OFMHCA). (HeldaMontero)

National Association of Colleges & Employers (NACE).
(Institutional Membership)

National Association of Student Personnel
Administrators (NASPA). (Catherine Lawton, Sara
Mock, Rachel Spier)

National Career Development Association (NCDA).
(Elaine Casquarelli, Helda Montero, Lisa Severy)

National Society for Experiential Education (NSEE).
(Sara Mock)

North Central Florida Chapter American Society for
Training & Development (NCFC-ASTD). (Saranette
Miles, Kimberly Raymond, Rick Sayers)

North Central Florida Society for Human Resource
Management (NCF-SHRM). (Kimberly Raymond)

Public Relations Society ofAmerica. (Nadene Francis)

SEACNET, a consortium of SEC &ACC Career Center
Directors. (Wayne Wallace)

Society for Human Resource Management (SHRM).
(Kimberly Raymond, Rick Sayers)

Southeastern Association of Colleges & Employers
(SACE). (Saranette Miles, Rick Sayers, Wayne

Southern Association of College Student Affairs
(SACSA) (Saranette Miles)

Toastmasters International Gator Orators Chapter.
(Nadene Francis, Saranette Miles, Kimberly Raymond
Lucas Wall)

(www.crc. ufl.edu)

University Network (UN), a national invitational group
of career center directors. (Wayne Wallace)

Professional Association Offices Held,
Committees or Recognition Received

ACA Latin Interest Network, Historian. (Helda

ACA Coordinator Formardo Communidad. (Helda

ACA Association for Multicultural Counseling &
Development, Student Issues Committee Chair. (Helda

ACA Cyber Issues in Counseling Committee. (Helda

ACA Standing Committee for Women, Webmaster &
Directorate Member. (Helda Montero)

ACPA Committee for Multicultural Affairs, Secretary
& Program Reviewer. (Helda Montero)

ACPA Commission VI: Career Development. Program
Reviewer. (Helda Montero, Saranette Miles, Lisa

ACPA Commission VI: Career Development. (Saranette
Miles, Lisa Severy)

ACPA Commission VI: Career Development, Program
Reviewer. (HeldaMontero)

ACPA Standing Committee for Multicultural Affairs
Latino Network Co-Chair. (Helda Montero)

Florida Career Centers (FCC, formerly the SUS Career
Centers), state chairperson. (Wayne Wallace)

Florida Cooperative Education & Placement Association
(FCPA), Membership Chair and Registration Committee
Chair. (Saranette Miles)

Gainesville-Ocala Florida Mental Health Counselors
Association (G-OFMHCA), President & Newsletter
Editor. (Helda Montero)

JobTrak Advisory Board, Los Angeles, CA. (Wayne

Monster.com Advisory Board member, Boston, MA.
(Wayne Wallace)

MonsterTrak.com (Los Angeles, CA). Served on
national advisory board. (Wayne Wallace)

North Central Florida Society for Human Resource
Management (NCF-SHRM) Program Chair.
(Kimberly Raymond)

Scholastic Recruits, Inc., (Honolulu, HI). Served as an
advisory board member in the creation of a specialty
on-line service. (Wayne Wallace)

Toastmasters International Gator Orators Chapter -
President (Saranette Miles) and Vice President for Public
Relations (Kimberly Raymond).

Toastmasters International Gator Orators Chapter -
Sergeant-at-Arms. (Nadene Francis)

University or State Activities,
Committees or Task Forces

ABETAccreditation Committee, College of Engineering,
University of Florida. (Rick Sayers)

AdHoc Committee for Women's History Month, 1996-
Present. (Lisa Severy)

Association of Black Faculty & Staff. (Nadene Francis,
Saranette Miles)

Association of Hispanic Faculty & Staff Secretary,
Chair. (Helda Montero)

"Camp Florida," Division of Student Affairs, UF,
Summer 2002, Gainesville. (Lucas Wall)

Caribbean Student Association "Miss Caribbiso,"
February & April 2002. (Saranette Miles)

Committee on Sexism & Homophobia. (Elaine

"Faculty Fellow" for Graham area residence halls. (Sara

Florida Career Centers (FCC, formerly the SUS Career
Centers), State Chairman 2001-2003, meetings in

(www.crc. ufl.edu)

Tallahassee, Gainesville, Orlando. (Wayne Wallace)

Hispanic Graduate Student Association Faculty
Advisor. (Helda Montero)

Iota Phi Theta Fraternity, Inc. Faculty Advisor.
(Nadene Francis)

Lambda Theta Alpha Sorority, Inc. -Academic Advisor.
(Nadene Francis)

Latinos America Unidos, Faculty Advisor. (Helda

Minority Recruitment & Retention Committee. (Helda

Mortar Board, National College Senior Honor Society
Advisor, 1997-Present. (Lisa Severy)

Multicultural Student Leaders Camp Day, Committee
Member, UF, Gainesville. (Saranette Miles)

NAACP, Gator Chapter, Advisor. (Saranette Miles)

National Certification Exam Administrator, National
Board of Certified Counselors, 1998-Present. (Lisa

People Awareness Week Planning Committee. (Helda

Pride Student Union Advisory Board. (Elaine

Reitz Scholar Program, Mentor. (Helda Montero, Lisa

Sales Engineering Advisory Council, College of
Engineering, University of Florida. (Rick Sayers)

Student Affairs Division Leadership Committee. (Lisa
Severy, Lucas Wall)

Student Affairs Division Training & Development
Committee. (Helda Montero)

StudentAffairs Division Computer Users' Group. (Vince
Carnes, Bill Lewis)

SUS Career Center committee chairman for Statewide

Governmental Internship Web Site Development,
Tallahassee & Gainesville. (Wayne Wallace)

Statewide Job Fair, UCF Arena, May 9, 2002, Orlando,
FL. (Saranette Miles, Rick Sayers, Wayne Wallace)

StudentAffairs Division Community Service Committee.
(Saranette Miles)

Student Affairs Divison Leisure Committee. (Helda

Student Affairs Division Student Affairs Update
Newsletter Committee. (Nadene Francis)

Susan B. Anthony Award Selection Committee. (Helda

University Gospel Choir co-advisor. (Saranette Miles)

University of Florida Affirmative Action/Equal
Employment Opportunity Committee, 2002-Present.
(Kisa Pendergrass)

University of Florida Communications Network.
(Nadene Francis)

University of Florida Community Campaign
representative. (Vince Carnes)

University of Florida ROTC Committee (Vince Carnes)

Professional Development Programs

Advisory Challenge, CRC training program, Saranette
Miles instructing, August 8-9, 2002. (Various CRC

Americans With Disabilities Act (ADA) training, UF
Human Relations Division Training & Development
Workshop, Dr. Ken Osfield & John Denny, in CRC
classroom, October 19, 2001. (Various CRC staff)

"Coaching for Success Positive, Proactive Employee
Counseling," UF Human Relations Division Training
& Development Workshop, January 14-February 3,
2002. (Kimberly Raymond)

"Designing Publications in a University Setting," UF
Human Relations Division Training & Development
Workshop, March 19, 2002. (Nancy Leitner)

(www.crc. ufl.edu)

"Family Management Leave Act (FMLA) and
Americans With Disabilities Act (ADA)," UF Human
Relations Division Training & Development Workshop,
July 23, 2002, 316 Stadium. (Sara Mock)

Florida Career Center (FCC) Institute, hosted by Florida
International University (FIU), August 1-2, 2002,
Miami. (LindaAdams, JudyArzie, FaroukDey, Nadene
Francis, Joan Halliday, Helda Montero, Rachel Spier,
Lucas Wall)

"From Manager to Motivator," Division of Human
Resources Workshop, March 14, 2002, 316 Stadium.
(Sara Mock)

"(The) Future of Computing & Communications,"
presentation by Craig Barrett, President & CEO of Intel
Corporation, October 9, 2001, Gainesville. (Nadene
Francis, Rick Sayers)

Faculty & Staff Meeting to Discuss Research &
Corporate Relationship Status with Intel CEO Craig
Barrett, December 9, 2001, Tigert Hall, UF Campus.
(Rick Sayers)

Leadership & Communications Conference, August 6-
7, 2002, University of Florida. (Nadene Francis)

"Leadership Creating Possibilities," UF Human
Relations Division Training & Development Workshop,
March 4-17, 2002. (Kimberly Raymond)

"Making Meetings Work," UF Human Relations
Division Training & Development Workshop, February
5, 2002, 316 Stadium. (Sara Mock)

"Managing Conflict," UF Human Relations Division
Training & Development Workshop, 316 Stadium, April

16, 2002. (Judy Arzie)
"Microsoft Excel 2000-Basic," UF Human Relations
Division Training & Development Workshop, 2215
Turlington Hall, November 1, 8 & 15, 2001. (Nancy

"Microsoft Windows 2000-Basic," UF Human Relations
Division Training & Development Workshop, 451
Stadium West, April 4 & 11, 2002. (Nancy Leitner)

"Microsoft Windows 2000-Advanced," UF Human
Relations Division Training & Development Workshop,
451 Stadium West, July 11 & 18, 2002. (NancyLeitner)

"Microsoft Word 2000-Basic," UF Human Relations
Division Training & Development Workshop, 451
Stadium West, October 23 & 30, November 6, 2001.
(Nancy Leitner)

"Overview of Assessments: Myers-Briggs & Strong,"
CRC training program, Lisa Severy instructing. August
15, 2002. (Various CRC staff)

"Relationship Strategies," UF Human Relations Division
Training & Development Workshop, July 26,2002, CRC
Staff Retreat at Poe Springs Park. (All CRC staff)

"SWAT Customer Service," UF Human Relations
Division Training & Development Workshop, February
5, 2002, Reitz Union Ballroom. (Various CRC staff)

"Taking Charge of Change," UF Human Relations
Division Training & Development Workshop, June 19,
2002, 316 Stadium West. (Nancy Leitner)

UFCN Workshop/Retreat, March 8, 2002, Gainesville.
(Nadene Francis)

University of Florida Supervisory Challenge Program
(work in progress). (Nadene Francis)


rc.ufl.edu) 5


Wayne Wallace, PhD


*-- -- -- ------ ------------ ----------
Helda Montero William K. Lewis Saranette Miles

-------I -----

r -

Lennette Brown I ( (Vacant) I I Phyllis Pena


Elaine Casquarelli

Linda Adams

Farouk Dey

Kisa Pendergrass

** Interim Appointment

Kimberly Raymond



Rachel Spier

L----- J

Catherine Lawton I


Sara C. Mock

Judy Arie


Lucas Wall

Nancy Leitner

William V Carnes

Nadene Francis


Kevin E. Riggs


Lisa E. Severy

Richard Sayers

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