Latin American Collection enhances...
 Preservation providing and future...
 Electronic Business Library is...
 Gifts to Book Fund honor loves...
 Libraries' website is the key to...
 A message fron the public services...


Chapter one
Full Citation
Permanent Link: http://ufdc.ufl.edu/UF00017068/00013
 Material Information
Title: Chapter one a newsletter for friends of the University of Florida Libraries
Physical Description: v. : ill. ; 28 cm.
Language: English
Creator: University of Florida -- Libraries
Publisher: University of Florida Libraries
Place of Publication: Gainesville Fla
Creation Date: 2001
Publication Date: 1990-
Frequency: semiannual
Genre: government publication (state, provincial, terriorial, dependent)   ( marcgt )
periodical   ( marcgt )
serial   ( sobekcm )
Dates or Sequential Designation: Vol. 1, no. 1 (fall 1990)-
General Note: Title from caption.
 Record Information
Source Institution: University of Florida
Holding Location: University of Florida
Rights Management: All rights reserved, Board of Trustees of the University of Florida
Resource Identifier: aleph - 001597710
oclc - 23251451
notis - AHM1844
lccn - sn 91022786
System ID: UF00017068:00013

Table of Contents
    Latin American Collection enhances by Friends of Irene Zimmerman Memorial fund
        Page 1
    Preservation providing and future for the past
        Page 2
        Page 3
    Electronic Business Library is at the forefront of the electronic revolution
        Page 4
    Gifts to Book Fund honor loves ones with bookplate
        Page 5
    Libraries' website is the key to rich resources
        Page 6
        Page 7
    A message fron the public services director
        Page 8
Full Text


Latin American Collection enhanced by

Friends of Irene Zimmerman Memorial Fund

embers of The Friends of
Irene Zimmerman
Memorial Fund have
completed their purchases to sup-
port the Latin American Collection
of the Department of Special and
Area Studies Collection. The fund
was set up in memory of Dr. Irene
Zimmerman, Latin American
Specialist at the University of Florida
Libraries from 1951-1977. Dr.
Zimmerman died on October
A reception honoring donors of
the fund has been set for Sunday,
March 25, 1:30-3:00 p.m. in the
Latin American Collection. The
books will be on display in a new
exhibit case that is also one of their
gifts. Each of the selections was
suggested or approved by Richard
Phillips, head of the Latin American
The five
selections are
ing and 4L
housed in the
Department of
Special and
Area Studies
Collection in
Smathers Dr. Irene Zimmerman

Mark Wisniewski, graduate student in
Latin American Studies and employee
in the Latin American Collection,
works beside display case which was
purchased by the Memorial Fund.

Library. They include Enciclopedia de
M6xico (text and CD-Rom versions),
and a number of very fine first edi-
tions by the noted Brazillian author
Jorge Amado, including Vida de Luiz
Carlos Prestes, Judiaba, and 0 paiz do
carnaval. The listings may be viewed
in the Smathers Library electronic
catalog found at www.uflib.ufl.edu.
Search the catalog under "Keyword"
and enter "Irene Zimmerman
Memorial Fund."

"We think our selections would
have met with Irene's approval," said
donor Imogene Hixson, a long-time
leading UF librarian and colleague
of Dr. Zimmerman. Ray Jones,
another former librarian and
co-worker, served as treasurer for
the fund, which included donations
from twenty friends and colleagues.
When Dr. Zimmerman came to
the University of Florida, Latin
American resources were being
developed to support advanced
(Continued on page 6)

c 2 Preservation Providing a
future for the past

c 4 Business Library is at the
forefront of the electronic

c 5 Gifts to Book Fund honor
loved ones with a bookplate

c 6 UAA donates $100,000 to
Libraries; Libraries'Web site

S7 Desiderata

8 A message from the director

Providing a future for the past

Cathleen Mook
Chair, Preservation Department

he same attentive and
personalized care bestowed
upon treasured family
heirlooms such as diaries,journals,
home movies, wedding dresses, and
books is given to library materials
by the staff of the Preservation
Department at the George A.
Smathers Libraries. They simply
perform these treatments on a vastly
larger scale.
Established in 1987, the Depart-
ment strives to preserve archival and
library materials in all formats, thus
safeguarding the collections, while
simultaneously making them more

accessible to users. To carry out this
task, the department is divided into
three units: binding, conservation,
and reprographics. The Binding
Unit identifies, gathers, and prepares
books,journals, theses and disserta-
tions for commercial binding,
protecting the intellectual content
of all paper-based material. The
Conservation Unit identifies and
treats books and other materials in
need of repair, working with both
circulating and Special Collections
materials. The Reprographics Unit
identifies, gathers, and processes
brittle books and other deteriorated
materials for possible reproduction
through microfilming, repurchase,
or withdrawal.

Microfilm technician Gus Clifton films a fragile historical newspaper.
Microfilm technician Gus Clifton films a fragile historical newspaper.

***j- o -- -. -

A brittle and deteriorated document
in need of reformatting.

The Department's nine full-time
staff members work as a team to
coordinate the care of the varied
formats in the Smathers Libraries'
collections, dedicating the limited
physical and fiscal resources to the
preservation treatment best suited
for each individual item. Since a
significant portion of the collection
is comprised of books, periodicals,
and archival documents, the work is
focused on paper. A mammoth
dilemma facing the Department is
the problem of brittle books.
Approximately 20% of the Smathers
Libraries' book collections more
than a half-million volumes are
considered brittle. The culprit is the
high acid content of most paper
used in publications after 1850.
Light, heat, humidity, pollution, and
time affect the acidic compounds
resulting in brittle paper that even-
tually disintegrates.
The Preservation Department
has only a few options for handling
the acidic paper. Deacidification can

Page 2 C~- Chapter One

Conservator John Freund works on a folded map.

be pel fornled, ho\le\ er it Is prohl\t ll -
t Iel\ exp-ensive to leaicidif \\ liole
books. Acidic paper can Ibe treated
\\ ith a solIIt ion that neutralizes acL I
i)oltellt and slo\ s do\ nl. bllt does
not stop. die deter iolation of papel.
Oncet the paper becomes excessi\el-
ti little. it is too: late fur deac Itdiftica-
tiion to be of ani\ benefit Thie brittle
item mlluSt bie I: rill ltted if tlie
intel i tllectla l oitent 1 t liate 11ll l is
tiO e sa\ ed. 1To e1lsille lon.i -ell l1
access. itte-ns that beoI:nle too, f agile
ot t i 'le I-ls list :Le eitIeli pio Itocop i
onto ai: l-free paper and rebAtinld. ,l:
11110olrlined Becauise It allow s f:or
easier : pilhicatUl:on and distil-lition ,
(of copies Il tle fiIui e. l 1 lro hilri g
is thle i) efetl I opti ton.
O\ er the last 13 \eais li itndreds
of thoilisands of IteMlis foIM tlie
collectiols Iha\e lieeri i l\ er piteset-
\ action tl;elIatIleit F i exaI- ilple, thle
co respolindefie and t\ pesci IpIts of
Florida a llthors laIole KIinall
Rai lirigs and Zora Neale Hill stoii
lia\e Ieen d-eaidified andI placed in

(:iistiin iilade iprole, tl e enl ostil es
Researchers and scholar s :ca11n ni\\
safely\ handle and sili\ tle papeLis
\\ itllo it feair :of teal Ii, pages c:
lea\ ui, tLraces of bo -:l i tliat 11harms
tlie Fapei.
Thousands of embiittled
Fl: idClian. Latin A.ri i I cari. Jle\ isli.
and \f ,can bool:s and ne' spaper s
lia\e l:ieen IrI, I I fAlbil ied at tlile
LiI t\e slt\ 'f Floriida olnies fclili
te state sNipptl t a pIl tion of t iese
a tt\V Itles ()\ei the \eais. fiinlii: g,
lias als: ,I: lie fl)l- l \a Ii I 1 fls Iio1 11i
incliiclini; te [Howe Ht Ilet\. a si:p-
p'rt Oi' a.la- izaltito of tlie Departltiei lt
of Sle ip l al iani A ea Sti id es
(Collections Tlie Depati tent lias
also lei eel- assistanclle fioii tile
National Enrldti\ ient fo i tle
HIiaIties (NH'F) fc riiie iitio-
,lig pclie, ct l iesI (i lit NEH hl iiid-
el pilo le: ts INiiclt ide thle iUn ited States
Ne\ spapei Proi.ect. \ hiil: flris hIis-
ti Iial rielp\ spapel s ftio al c i-II tile
state. and' the Lii ted States K' iiil-
tmlal Infoii riationi Netw-'i l. Pic'le rt.

which films historical agricultural
documents. For every page pre-
served, there are hundreds more that
need staff attention but remain
untreated due to limited resources.
Freeze drying is one of the new
options available to salvage items
that become wet. Materials to be
treated are quickly frozen to -50F,
and then dried using a sublimation
process over a period of two to three
weeks. The blast freezer is also used
as an exterminator. Infested materi-
als are quickly frozen and thawed
over a two-day cycle, killing virtually
100% of the insects and 95% of
active mold spores.
Other physical formats with
unique preservation concerns are
housed in the Libraries and require
Department attention. The Libraries'
collections include thousands of

3li0 :onmpl itel s lot: t\ e. Imillies of
motion p1:111 e 11 hi. and e\enl a
IsIIsclit Ioin a disI, lIntled 191:13'
a-hlrl The i- Il :lon pi:tllt e fl-ris
:contain uia111 es and sound firom past
L in\ sitt\ of Flo rida a:ti\ tties.
in': IIdnII dances. convWocations and
iilan i\ ex.itI- iGatou fLuootall alies
tIorl thie 195(Is and 1960's Dim to
theiF extl eell fragile natture. these
Matel tls ale d IlIillt 31nd expLeiellS
10to pI es \ te
Tlie Depal tlrilel t lias a dleepl
o lillitlellt to e rlislll ll Iono-tel IlI
a:i ess toI tile Iolle: tionls of tlie
(Goi.le Ar Snatlieis L 9iia:i es alnd
itlizes 11 al a dable resoii,:es t,:,
piteser\e as I1"a1l\ I-ltte liIals as possI-
ble latrlleen Mool... Depali tent
ShaIll. Is alIa\s ,lo i g : ,r t iin l -inlg,
to si ippo:irtthe Diepamllerils varin ious
p:1 eseri\ aton Iact i\ ities iiinS 1 01 11,2,
gitts d310 do, liations Io i F [:. pI\ ate
soiII':es oo00. lII\ l:,e Ileid ed at
(3.52) 392-6 62

Chapter One c- Page 3

Electr o I *se gibraryags at the forefront
ofth elcroi reouion

Whether it's a report on a
publicly held company,
international market
research reports, full text eBooks, or
an article from a leading business
journal that a researcher requires,
all are located along with many
other topics in the databases of
the George A. Smathers Libraries
electronic Business Library.
UF faculty, students and staff
have immediate access from cam-
pus, from home and from anywhere
in the world to up-to-date business
information through the electronic
Business Library on the Web at the
Smathers Libraries. Users will find a
growing number of business data-
bases as well as a tour that thor-
oughly explains how to navigate the
Business Library and how to get the
most out of the articles, books,
databases, subjects and tutorials.
Online tutors help users find com-
pany and industry information and
learn about international business.
Case studies illustrate how to use
information from the business data-
bases to answer common business
research questions.
Business information is at the
forefront of the electronic revolution
that is sweeping through libraries.
Because of the sizeable commercial
market for many of these databases
the Smathers Libraries often receive
substantial academic discounts for
the products since publishers want
students to become aware of the
value of their products before enter-
ing the workforce. Many new prod-
ucts are being developed for the
corporate market. A good example
is EIU Viewswire, a country intelli-
gence database used by senior exec-


* I..~

utives at multinational firms and
decision-makers and researchers in
international organizations.
With assistance from the
Business School, Florida Center for
Library Automation (FCLA), and
the Distance Learning program, the
Libraries spend more than $300,000
per year for business-related data-
bases. The estimated commercial
value of these databases is more
than $1,000,000.
Last year the electronic
Business Library received 63,785
visits with a total of 106,100 pages
viewed in 2000. The business data-
bases support faculty and graduate
student research and the general
business curriculum as well as
research, teaching, and service in
many other areas that need infor-
mation on the business and eco-
nomic aspects of their subjects.
Other frequent users include Health
Sciences, Law, Engineering,
Journalism, the Office of Technology
Licensing and the University of
Florida Foundation.
The Foundation's researchers,
for example, frequently use the site
in preparing research to help with
the University's fundraising activi-
"The databases available in
the Business Library allow us to

conduct our research more quickly,
efficiently and cost-effectively," said
Marilyn Sandbeck, Foundation
senior research analyst. "Informa-
tion gathered from the Business
Library databases is used to
enhance the interactions with our
alumni and friends."
The electronic Business Library
offers an exciting gift endowment
opportunity. In exchange for estab-
lishing a substantial endowment to
name the electronic Business
Library, the donor's name will be
prominently placed on the banner
at the top of every page. A donor
profile will also be featured on a
separate page.
"An endowment would enable
us to compete with the elite business
school libraries, many of which have
large, separate bricks-and-mortar
collections. We want to build our
electronic collections to be among
the very best in the nation. The
endowment would support addi-
tional subscriptions to business
databases, be used to purchase
eBooks, and to develop and improve
the Business Library Web site,"
explains business librarian Peter
McKay may be contacted for
questions or comments about the
Web site at (352) 392-4919, ext.
1708, or pzmckay@mail.uflib.ufl.edu.
The Business Library is accessed
from the Libraries homepage,
http://www.uflib.ufl.edu, by clicking
on UF Libraries and Collections,
then Business Reference under
Library West. The direct link is
www.uflib.ufl.edu/cm/business. c-,

Page 4 c- Chapter One

Gifts to Book Fund honor loved ones with a bookplate

When a gift is made to the
Smathers Library Book
Fund, appreciation is
expressed with a bookplate placed
inside every book the donation buys.
Bookplates may also be used on
video and CD covers, and even in
digitized and electronic formats on
computer screens. The ex libris
bookplate at right depicts the
University of Florida Memorial
Auditorium with Florida flora
clustered in the foreground. Donors'
names are placed below the state
seal on the bookplate.
The Smathers Libraries support
faculty and students in all degree
programs, 67 disciplines, other than
those primarily associated with the
Health Sciences and Law. Student
and faculty performance depends
upon a first-rate library system.
The Libraries strive to meet the
information needs of the University
of Florida and the greater scholarly
community by providing access to
recorded knowledge. Additional
funds are needed to replace worn
and tattered books: out-of-date tech-

nical books and materials; and to
fulfill faculty requests for materials
to support their teaching.
President Charles Young, a
long-time library supporter, has
said, "there is an undeniable need
for the UF Libraries to expand and
to renovate its existing facilities, to
bolster its collections and student
studying areas, and to build an
endowment." c'

Book Fund gifts may be designated to
the general book fund or for a specific
subject area including, but not limited to:
Humanities: languages (Romance,
Germanic, Slavic, etc.), literatures
(English, Greek, Arabic, etc.), philos-
ophy, history, and religious studies
Fine Arts: art, art history, music,
musicology, and performing arts
(theatre, dance, etc.)
Social Sciences: anthropology, com-
munication, economics, geography,
international relations, political
science, psychology, and sociology
Sciences: agriculture, environmental
and earth sciences, life sciences,
physical sciences, and mathematics
Professions: accounting, architecture,
building construction, business,
education, engineering, health, human
performance, and journalism
Special Collections: rare books,
manuscripts, Florida history, children's
literature, maps, and government
Area Studies: African, Asian, Jewish,
and Latin American
Donors may choose any subject taught
by the university and supported by the
Smathers Libraries.

Yes, I want make a gift to the book fund. My gift is for the purchase of:
Number of books x $100 each = $
SDesignated subject area
SGeneral Book Fund for the Libraries' greatest needs
(Donations smaller than $100 are also gratefully accepted for the General Book Fund. A bookplate is not included.)

Please include a bookplate:
A Gift from
In Honor of
SIn Memory of
SFor graduating UF senior
Graduation year
Your name

Telephone (

Make check payable to University of Florida Foundation
Library Book Fund and mail to: Marcia 0. Pearce, George A.
Smathers Libraries, University of Florida, P.O. Box 117001,
Gainesville, FL 32611-7001. Thank you for your gift.

To pay be credit card fill out the following:
MasterCard Visa
Credit Card No.
Cardholder's Name
Cardholder's Signature

Exp. Date

Your gift may be eligible for a charitable contribution deduction.

Chapter One c- Page 5

Add l ounl
Inaiie or a lo\ed ones
I to this Iookp)late

University of Florida
Athletic Association
donates $100,000 to

The Uni\ esit\ of Florida
Athletic Assoi nation has donated
$100.000 to the (eOle A.
Silatliers Lib rari es. The funds are
from proceeds of pa\ -pei-\ le\'
tele\ iSl-ion of holime football garnes
against Ball State and Middle
Tlienne-ss.5ee State-
Since 1988. tlle Athletti :

oLibrary West and Marston Science
Library.es iias Teii
l"We are proud ti hat the pay
pforview television of Gator
football games has ii been able to ed
computerate funds that are donated to
the Smathers Library West and Marston Scince
"We are proud that the pay-
for-view television of Gator
football games has been able to
generate funds that are donated to
the Smathers Libraries. It is excit-
ing for the intercollegiate athletic
program to be in a position to
assist this vital component of
academic life on our campus,"
said Jeremy Foley, director of the
UF Athletic Association.
Thanking the Association for
its continued support, Dale
Canelas, Director of University
Libraries, said, "We are very grate-
ful to the Athletic Association for
these funds. Over the years, they
have made the difference between
being able to provide new elec-
tronic services to students or not
being able to do so. With this
funding, our students have had
electronic benefits several years
earlier than would have been
possible." c,

Friends of Irene Zimmerman Memorial Fund (Continued from page 1)

degrees in related fields. She traveled
extensively in the Caribbean and all
of the major Latin American coun-
tries to collect monograph, journal,
and newspaper archives in quantity
for permanent preservation.
Today, the University of Florida's
Latin American Collection is among
the largest and most distinguished
collections in the United States and
has been described as the finest
collection of Caribbeana in the
world. It contains some 335,000

volumes, approximately 60,000 reels
of microfilm and 1,100 active serial
and journal subscriptions, and the
amount of access to electronic
information continues to increase.
Because of Florida's colonial past
and UF's long-standing agricultural
research programs, the University of
Florida has a long tradition of Latin
American studies, dating back to the
establishment of its Inter-American
Institute in 1930. c,

A wealth of information awaits visitors to the Smathers Libraries' Web site.
Librarians with special expertise in many subject areas carefully select the
resources. Users of the Web site may connect to the electronic catalog through
WebLUIS and find books, videos, microtexts, electronic databases, government
documents, electronic journals, full-text articles and books, even renew books
or request materials from other libraries.
Individual libraries and collections have their own homepages where much
of the subject-specific information is found. From the Architecture & Fine Arts
Library homepage, for example, users may see UF campus art and architecture,
or connect to Art Museums Image Consortium Library to view 60,000 images
of digitized art.
The PK. Yonge Library of Florida History features online collections of
Florida ephemera, historic photographs, sketches, watercolors, and text that
provide a fascinating portal into Florida history. One such portal is text from
the journal of George Franklin Thompson, a 216 page leather-bound volume
chronicling a tour of inspection through central and lower Florida during the
winter of 1865-1866. Thompson was appointed to this tour of duty as an
Inspector for the Bureau of Refugees, Freedmen, and Abandoned Lands, the
federal agency charged with the task of overseeing Reconstruction in a
non-slave South. In a lively style and a clear hand, he records his impressions
of Gainesville, Paynes Prairie, Ocala, Silver Springs, Tampa, the Manatee River,
Charlotte Harbor, Fort Myers, and Key West, as well as his encounters with
Florida cattle-baron Jacob Summerlin and steamboat operator Capt. James
There are also help sections for new users, training guides, and a new
service, RefeXpress, where users can communicate with reference librarians
online. Librarians are continually updating and evaluating the sites to provide
users with timely, accurate, and instructive information. The Smathers
Libraries' Web site may be accessed at http://www.uflib.ufl.edu. c-

Page 6 c-' Chapter One

Students, faculty and librarians are always looking for the perfect resource
to complement their research. While we do our best to be responsive to
special needs, there are always a few titles or equipment needs that lie
beyond our grasp. If you are interested in helping the Smathers Libraries
acquire any of the following, please contact Marcia 0. Pearce, Director of
Development, at (352) 392-0342 or marpear@mail.uflib.ufl.edu.

DVD technology viewing station for the Latin American Collection $4,000

G. K. Saur Chinese Biographical Index on 450 fiche; 140 Chinese biographical
reference works for Chinese public figures through 1989, each having an
English abstract $11,300; accompanying print index $573

EntdecktesJudenthum [Judaism Exposed] by Johann Eisenmenger, 1700; two
volume classic in the polemical literature against the Jewish people contain-
ing numerous distortions and slanders, and widely cited in modern times by
Germany's antisemitic agitators $3,800

Joint College/Library Programming between the College of Education and
the Education Library to encourage collaboration $5,000+

Food and Agriculture Organization, UN, documents in microfiche to update
Marston Science Library collection covering agriculture internationally
$20,000 (or $2,000 per year for 1990-1999)

The Papers of Sir Hans Sloane, a 57 reel microfilm set covering the papers
and correspondence of Sir Hans Sloane (1660-1753), scientist and founder of
the British Museum $7,250

of the Libraries

Home Phone

Business Phone

Yes. I/we wish to support the George A. Smathers Libraries with a gift of $ Make
checks payable to the University of Florida Foundation, Inc. and mail to Marcia 0. Pearce,
George A. Smathers Libraries, University of Florida, P.O. Box 117001, Gainesville, FL 32611-7001.
To pay by credit credit card fill out the following: MasterCard Visa
Credit Card No. Exp. Date
Cardholder's Name
Cardholder's Signature
Your gift may be eligible for a charitable contribution deduction.

7L I N N .L N.

Giving to UF is now
just a click away


Visit our new online giving
Web site and find out how
simple it is to support your
college or favorite program

Please use my gift for the following:
Smathers Libraries Purchase Fund
SSpecial & Area Studies Collections
Latin American Collection
SPrice Library of Judaica
SP.K. Yonge Library of Florida History
SBaldwin Library of Historical
Children's Literature
Africana Collection
_Rare Books
Architecture & Fine Arts Library
SEducation Library
_ Map and Imagery Library
SMusic Library
_ Marston Science Library
Dim,.1 I i .1.i ., Center

Please send me information
about making a planned gift/bequest.

Chapter One c-- Page 7

Dale B. Canelas
Director of University Libraries
Martha Hruska
Director for Technical Services
John Ingram
Director for Collections
Carol Turner
Director for Public Services
Marcia O. Pearce
Director of Development

Chapter One is published quarterly and
distributed to friends of the Libraries
and selected institutions. Questions
and comments should be addressed to
the editor, Barbara Hood, Public
Information Officer, George A. Smathers
Libraries, University of Florida, P.O. Box
117001, Gainesville, FL 32611-7001,
(352) 392-0342. Email: bhood@ufl.edu

Smathers Libraries Web address:

Chapter One
University of Florida
George A. Smathers Libraries
PO Box 117001
Gainesville FL 32611-7001


A m f ro m t p s v d ir e r I

With the launch of RefeXpress,
Smathers Libraries staff have added
an exciting dimension to the servic-
es they provide. RefeXpress, accessi-
ble on the Libraries' home page,
allows people to talk to and
exchange information with a refer-
ence librarian in real time. Through
the use of sophisticated software
(NetAgent by Eshare Communica-
tions), the librarian is able not only
to answer questions and direct users
to traditional information sources
but also to "push" web pages that can
instantly provide the information the
student or faculty member needs.
Since more and more people
expect to shop, conduct business,
and communicate via the Internet, it
is only natural that the Library and
its skilled information retrieval staff
should be a presence there. With the
dramatic increase in the Libraries'
electronic resources and the possible

confusion caused by the overwhelm-
ing number of choices, this is indeed
a timely service.
The University of Florida is
among the first libraries nationally
to offer interactive reference service,
and the features of the software and
the extensive schedule (Monday-
Thursday from 9 a.m. to 9 p.m. and
on Friday from 9 a.m. to 5 p.m.)
allow UF's reference staff to go
beyond what most libraries are
providing. RefeXpress builds on past
innovation as UF has been identified
as the first library to offer reference
service via e-mail (beginning in the
fall of 1989). The new service has
been shepherded by a library-wide
committee of Public Services librari-
ans who began exploring the feasi-
bility of this kind of service (provid-
ing reference service in the "chat"
environment familiar to the Internet
savvy) nearly two years ago. Their


work has included offering a pilot
service during spring of 2000,
researching software features, devel-
oping lists of frequently used web
sites and phrases, and recruiting and
training colleagues. Through
RefeXpress along with tradition-
al reference assistance at service
desks, by telephone via and email -
the University of Florida's reference
staff continues to provide informa-
tion and assistance when and where
it is needed.

Carol Turner
Director for Public Services