Creating better discovery: Analysis of user feedback on a web-scale discovery service


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Creating better discovery: Analysis of user feedback on a web-scale discovery service
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Conference Poster
Craig, Cindy
McAuliffe, Carol
McKay, Peter
Royster, Melody
Seale, Colleen
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Poster presented at The Innovation Conference: Fostering Creativity and Invention in Academic Libraries, Panama City, FL, August 16, 2012.
Collected for University of Florida's Institutional Repository by the UFIR Self-Submittal tool. Submitted by Cindy Craig.

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University of Florida Institutional Repository
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University of Florida
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Creating Better Discovery: Analysis of User Feedback on a Web Scale Discovery Service Cindy Craig, Carol McAuliffe, Peter McKay, Melody Royster, & Colleen Seale University of Florida, George A. Smathers Libraries Undergraduat e 79% Graduate/ Professional Degree 15% Other (Visitor, Staff, Faculty) 6% Respondent Status Library West (LW), 174, 70% Marston Science Library (MSL), 53, 21% Health Science Center Library (HSCL), 21, 9% Participating Branches Web based (Google, Google Scholar, Wikipedia) 64% Library based (Specific Database, Library Catalog, OneSearch) 35% Other 1% Where do you usually start your research? (Choose all that apply). Agree 50% Strongly Agree 42% Other (Not Sure, Disagree, Strongly Disagree) 8% I was able to find the information I needed from OneSearch (Choose one). Positive (fast, easy, useful, helpful, good amount of resources, etc.) 76% Negative (confusing to navigate, not enough results, too many results) 24% Comments about OneSearch 0 10 20 30 40 50 60 70 N. Links not working/can't get to full text M. Unsatisfactory L. Will use again K. Too many results J. Liked convenience of searching lots of resources together I. Did not know about it H. Not enough: results/ scholarly resources/ e-books G. Good layout/design; not cluttered/ Good location of OneSearch search box F. Liked ability to refine via facets E. Hard to use/confusing/difficult to navigate/Location of search box should be more prominent/ Cannot save results D. Good amount of scholarly resources/ serendipitous results C. Useful/helpful B. Liked/satisfied/great resource/ better than Google A. Fast and easy to use/navigate LW 1 LW 2 MSL HSCL Project Background Methodology Conclusions OneSearch provided me with a lot of useful information all in one place Next Generation Search and Discovery proposal was approved for UF Student Technology Fee funding at UF. The discovery service Summon, also known as OneSearch was selected. Summon or OneSearch is a Web based search and discovery tool that searches the majority of the resources offered by the UF Libraries, including subscription databases. A team of evaluators from the libraries was assembled to assess and review the effectiveness and benefit of OneSearch OneSearch is simple. Simple is niiiice Summon assessment team met to discuss evaluation options to measure usage, usability and feedback. A brief survey was agreed upon as the best option to measure user feedback. Received UF IRB approval to conduct the survey. Created online survey using SpringShare's Community LibGuides Pizza incentive surveys were conducted during Spring and Summer semesters at Library West, Marston Science Library and HSCL. Overwhelmingly positive response survey. User surveys and usage data will be used to make a final recommendation. Beta testing began in October 2011 and the service went live January 2012.