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| Full Citation |
| Material Information |
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Title: |
What's in it for the User? Communicating the Positives of Policy Change |
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Series Title: |
American Library Association (ALA) 2011 |
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Physical Description: |
Conference Proceedings |
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Creator: |
American Library Association (ALA) 2011 ( Conference )
Lindell, Ann (primary author)
Ewing, Stacey (secondary author) |
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Publisher: |
UF Libraries |
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Place of Publication: |
Gainesville, FL |
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Publication Date: |
June 26, 2011 |
| Subjects |
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Subjects / Keywords: |
policy change
communication strategies
communication tools |
| Notes |
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Abstract: |
Implementing and communicating broad policy changes affecting services is always a challenge. It is even more challenging when at the outset some policies may be negatively perceived by a library’s user population.
The University of Florida Libraries recently implemented two system-wide changes directly affecting our users: accelerated replacement of overdue materials with an accompanying increase in fines/fees, and complete overhaul of how printing/photocopying charges are handled.
This poster session will showcase the strategies and tools used by librarians to communicate these changes in a positive way, highlighting qualities such as convenience, increased availability of materials, and the use of fines monies to purchase equipment benefiting students. |
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Acquisition: |
Collected for University of Florida's Institutional Repository by the UFIR Self-Submittal tool. Submitted by Stacey Ewing. |
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Publication Status: |
Published |
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General Note: |
Presented at the American Library Association (ALA) Annual Conference in New Orleans, LA. Session V: Sunday, June 26, 2011, 1:00-2:30pm, Table 9. |
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