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U.S. Ecotourists' Travel Experiences and Satisfaction Reported on the World Wide Web

Permanent Link: http://ufdc.ufl.edu/UFE0042688/00001

Material Information

Title: U.S. Ecotourists' Travel Experiences and Satisfaction Reported on the World Wide Web A Case Study of Costa Rica Ecolodges
Physical Description: 1 online resource (102 p.)
Language: english
Creator: LU,WEILIN
Publisher: University of Florida
Place of Publication: Gainesville, Fla.
Publication Date: 2011

Subjects

Subjects / Keywords: CONTENT -- DISSATISFACTION -- ECOTOURISM -- GENERATED -- SATISFACTION -- TYPOLOGY -- USER
Tourism, Recreation, and Sport Management -- Dissertations, Academic -- UF
Genre: Recreation, Parks, and Tourism thesis, M.S.
bibliography   ( marcgt )
theses   ( marcgt )
government publication (state, provincial, terriorial, dependent)   ( marcgt )
born-digital   ( sobekcm )
Electronic Thesis or Dissertation

Notes

Abstract: The purpose of this study is to discover the travel experiences reported by U.S. ecotourists staying at ecolodges in ecotourism destinations and to understand the issues contributing to ecotourists? satisfaction level with their travel experiences. The key areas of research included categorization of the travel experiences and stays at ecolodges and identification of the factor structure of ecotourists? satisfaction and dissatisfaction. Eleven ecolodges in Costa Rica were selected and 373 online traveler reviews posted on user-generated website Tripadvisor.com were extracted for content data analysis, followed by the quantitative analysis of coded textual data. In total, 26 attributes related to the ecotourists? travel experiences and stays at ecolodges were exhibited. These attributes were grouped in 7 categories. Categories included ecolodge location, ecolodge settings, rooms, ecolodge service, food, value for money and nature. The categorization of ecotourists? travel experiences and stays at ecolodges was in accordance with previous literature; particularly with Chan and Baum (2007a & 2007b) in terms of ecotourists? participation in nature based activities, having basic accommodation needs, and socialization with ecolodge service staff and other guests. The identified categories also demonstrated the proposed structure of tourist experience by Quan and Wang (2004): ?nature? and ?ecolodge settings? constructed peak touristic experience; ?room,? ?ecolodge service,? and ?food? constructed supporting consumer experience; and, ?ecolodge location? and ?value for money? constructed daily routine experience. A statistical approach was proposed to classify identified attributes into the typology of hotel attributes contributing to customer satisfaction proposed by Cadotte and Turgeon (1988): criticals, satisfiers, dissatisfiers, and neutrals. The classification of factors constituting ecotourists? satisfaction/dissatisfaction highlights the areas of performance ecotourism management executives should maintain or rectify. Future research suggestions include expansion of the number of Negative Reviews to possibly cover all of the negative issues and validity of the study results using the online user-generated qualitative data.
General Note: In the series University of Florida Digital Collections.
General Note: Includes vita.
Bibliography: Includes bibliographical references.
Source of Description: Description based on online resource; title from PDF title page.
Source of Description: This bibliographic record is available under the Creative Commons CC0 public domain dedication. The University of Florida Libraries, as creator of this bibliographic record, has waived all rights to it worldwide under copyright law, including all related and neighboring rights, to the extent allowed by law.
Statement of Responsibility: by WEILIN LU.
Thesis: Thesis (M.S.)--University of Florida, 2011.
Local: Adviser: Stepchenkova, Svetlana O.
Electronic Access: RESTRICTED TO UF STUDENTS, STAFF, FACULTY, AND ON-CAMPUS USE UNTIL 2012-04-30

Record Information

Source Institution: UFRGP
Rights Management: Applicable rights reserved.
Classification: lcc - LD1780 2011
System ID: UFE0042688:00001

Permanent Link: http://ufdc.ufl.edu/UFE0042688/00001

Material Information

Title: U.S. Ecotourists' Travel Experiences and Satisfaction Reported on the World Wide Web A Case Study of Costa Rica Ecolodges
Physical Description: 1 online resource (102 p.)
Language: english
Creator: LU,WEILIN
Publisher: University of Florida
Place of Publication: Gainesville, Fla.
Publication Date: 2011

Subjects

Subjects / Keywords: CONTENT -- DISSATISFACTION -- ECOTOURISM -- GENERATED -- SATISFACTION -- TYPOLOGY -- USER
Tourism, Recreation, and Sport Management -- Dissertations, Academic -- UF
Genre: Recreation, Parks, and Tourism thesis, M.S.
bibliography   ( marcgt )
theses   ( marcgt )
government publication (state, provincial, terriorial, dependent)   ( marcgt )
born-digital   ( sobekcm )
Electronic Thesis or Dissertation

Notes

Abstract: The purpose of this study is to discover the travel experiences reported by U.S. ecotourists staying at ecolodges in ecotourism destinations and to understand the issues contributing to ecotourists? satisfaction level with their travel experiences. The key areas of research included categorization of the travel experiences and stays at ecolodges and identification of the factor structure of ecotourists? satisfaction and dissatisfaction. Eleven ecolodges in Costa Rica were selected and 373 online traveler reviews posted on user-generated website Tripadvisor.com were extracted for content data analysis, followed by the quantitative analysis of coded textual data. In total, 26 attributes related to the ecotourists? travel experiences and stays at ecolodges were exhibited. These attributes were grouped in 7 categories. Categories included ecolodge location, ecolodge settings, rooms, ecolodge service, food, value for money and nature. The categorization of ecotourists? travel experiences and stays at ecolodges was in accordance with previous literature; particularly with Chan and Baum (2007a & 2007b) in terms of ecotourists? participation in nature based activities, having basic accommodation needs, and socialization with ecolodge service staff and other guests. The identified categories also demonstrated the proposed structure of tourist experience by Quan and Wang (2004): ?nature? and ?ecolodge settings? constructed peak touristic experience; ?room,? ?ecolodge service,? and ?food? constructed supporting consumer experience; and, ?ecolodge location? and ?value for money? constructed daily routine experience. A statistical approach was proposed to classify identified attributes into the typology of hotel attributes contributing to customer satisfaction proposed by Cadotte and Turgeon (1988): criticals, satisfiers, dissatisfiers, and neutrals. The classification of factors constituting ecotourists? satisfaction/dissatisfaction highlights the areas of performance ecotourism management executives should maintain or rectify. Future research suggestions include expansion of the number of Negative Reviews to possibly cover all of the negative issues and validity of the study results using the online user-generated qualitative data.
General Note: In the series University of Florida Digital Collections.
General Note: Includes vita.
Bibliography: Includes bibliographical references.
Source of Description: Description based on online resource; title from PDF title page.
Source of Description: This bibliographic record is available under the Creative Commons CC0 public domain dedication. The University of Florida Libraries, as creator of this bibliographic record, has waived all rights to it worldwide under copyright law, including all related and neighboring rights, to the extent allowed by law.
Statement of Responsibility: by WEILIN LU.
Thesis: Thesis (M.S.)--University of Florida, 2011.
Local: Adviser: Stepchenkova, Svetlana O.
Electronic Access: RESTRICTED TO UF STUDENTS, STAFF, FACULTY, AND ON-CAMPUS USE UNTIL 2012-04-30

Record Information

Source Institution: UFRGP
Rights Management: Applicable rights reserved.
Classification: lcc - LD1780 2011
System ID: UFE0042688:00001


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PAGE 13

! APFNFEMBQG!JAQNBDLNBFD!BD!CLNA!?ZZ>QY!RMFIBJ BDV!NOA!FRRFMNEDBN9!NF!IBQBN!LDJ!CBIA!LGFDV! NOA!PFEDNM9+Q!NMLJBNBFDLC!DFGLJB P!ANODBP!VMFERQ!\5ALIAMY!=>>?]#!! (MLIACAMQ!WOF!WLDN!NF!HA!BDIFCIAJ!BD!DLN EMA!LDJ!CFPLC!PECNEMA! LN!PAMNLBD!DLNEMAe HLQAJ!NFEMBQG!JAQNBDLNBFDQ!LMA!EQELCC9!MAKAMMAJ! LQ!kAPFNFEMBQNQ#l!(OA!A[LPN!JAKBDBNBFD!FK! APFNFEMBQNQ!BQ!EDLILBCLHCA!9AN!\5BVONY!=>>?]#!( OA!(MLIAC!*DJEQNM9!,QQFPBLNBFD!FK!,GAMBPL! \(*,]!LDJ!1LNBFDLC!8AFVMLROBP!(MLIACAM!M ARFMNAJ!NOLN!NOAMA! OLJ!HAAD!ff!GBCCBFD! ,GAMBPLD!NFEMBQNQ!LNNMLPNAJ!NF!JAQNBDLNBFDQ! WOAMA!NOA!KFMGQ!FK!QEQNLBDLHCA!NFEMBQG!WAMA! RMFGFNAJ!NF!ADOLDPA!PFDQAMILNBFD !FK!ADIBMFDGADNY!PECNEMAY!LAQNOANBPQY!OAMBNLVAY!LDJ!NOA! WACCeHABDV!FK!CFPLC!MAQBJADNQ!BD!=>>=!\TAMQN ANNAMY!4FEY!j!.BDY!=>>b]#!5BVON!\=>>?]! QEVVAQNAJ!NOLN!APFNFEMBQNQ!WAMA!MACLNBIA C9!L!MBPOAM!RFRECLNBFDY!OLIBDV!L!OBVOAM! JBQRFQLHCA!BDPFGAY!WACC!NMLIACAJY!WACC! AJEPLNAJY!BDJARADJADNY!GLNEMAY!LDJ!QAAUBDV!LD! LCNAMDLNBIA!ILPLNBFD!A[RAMBADPA!\B D!PFDNMLQN!NF!GLQQ!NFEMBQG]#! %PFCFJVA!BQ!LD!BGRFMNLDN!BDJEQNMBLC!QAPNFM !BD!NOA!APFNFEMBQG!GLMUAN!H9!CLMVAC9! RMFIBJBDV!APFNFEMBQG!A[RAMBADPA#! *N!FKKAMQ!DLNEMLC!MAQFEMPA!FMBADNAJ!APFNFEMBQG!LPNBIBNBAQ! LDJ!FRRFMNEDBNBAQ!KFM!CALMDBDV!LHFEN!NOA!ADI BMFDGADN!\.LB!LDJ!$OLKAMY!=>>f]#!1FNLHCA! A[LGRCAQ!FK!NOAQA!APFCFJVAQ!BDPCEJAY!HEN !LMA!DFN!CBGBNAJ!NFY! .LRL!)BFQ!)LBDKFMAQN! %PFCFJVA!BD!&FQNL!)BPLY!&OLD!&OBPO!.FJVA!BD !6ACB`AY!(OA!.FJVA!LN!0BPF!6FDBNF!BD! 4FDJEMLQY!LDJ!;FMVLD+Q!)FPU!4LPBADJL!LDJ!%P FCFJVA!BD!1BPLMLVEL#!%PFNFEMBQNQ! QNL9BDV!LN!APFCFJVAQ!N9RBPLCC9!OLIA!NOA! BGGAJBLNA!LPPAQQ!NF!DLNEMA!MAQAMIAQ! QEMMFEDJBDV!NOA!LPPFGGFJLNBFD!LDJ!L!ILMBAN9! FK!DALMH9!DLNEMA!HLQAJ!LNNMLPNBFDQ!WOAMA! NOA9!A[RCFMA!CFPLC!KCFML!LDJ!KLEDLY!IBAW!WBCJCBK AY!LDJ!RLMNBPBRLNA!BD!DLNEMA!HLQAJ!LPNBIBNBAQ#! 2AQRBNA!NOA!KLPN!NOLN!DFN!LCC!FK!NOA!APFNFEM BQNQ!QNL9!LN!APFCFJVAQY!PEQNFGAMQ!FK!NOBQ! ?S!

PAGE 14

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PAGE 15

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gELCBN9!FK!APFNFEMBQG!RM FJEPNQ!LDJ!QAMIBPAQ!NOLN!KECKBCC! NOA!DAAJQ!LDJ!WLDNQ!FK!APFNFEMBQNQ#!&EQN FGAM!QLNBQKLPNBFD!QOFECJ!HA!GALQEMAJ!LDJ! GLDLVAJ!\TMBQNADQADY!;LMNADQADY!j!8MFDOFCJ NY!?ZZZ]#!0B`LGY!1AEGLDDY!j!)ABPOAC! \?Zcd]!QEVVAQNAJY!k69!BDJADNBK9BDV!NOA!QBVDBKBPLDN !JBGADQBFDQ!FK!NFEMBQN!QLNBQKLPNBFDY!NOA! NFEMBQG!RMLPNBNBFDAM!LDJ!NMLIAC!MAQALMPOAM!P LD!QADQBNBIAC9!LDLC9`A!NOA!PLEQAQ!FK!VADAMLC! QLNBQKLPNBFDhJBQQLNBQKLPNBFD!LDJ!MAPNBK9!NOAG!LPPFMJBDVC9!\R#S=?]#l!&EMMADN!APFNFEMBQN! MAQALMPO!AGROLQB`AQ!FD!QAIAMLC!LMALQ!BDPC EJBDV!GLMUAN!QAVGADNLNBFD!\6LCCLDNBDA!j! %LVCAQY!?ZZbi!;AMBP!j!4EDNY!?ZZd]Y!NMLIAC!HAOLI BFM!RLNNAMDBDV!\5BVONY!?ZZci!;AMBP!LDJ! 4EDNY!?ZZdY!4IADAVLLMJY!=>>=]Y!MALCB`AJ!HADAKBN Q!\0MLNNY!?ZZ=i!$gEBMAY!?ZZbi!oEMBPUY! ?ZZfi!5BVONY!?ZZci!0LCLPBFY!?ZZc]Y!LDJ!GFNBIL NBFD!\%LVCAQY!?ZZ=i!5BVONY!?ZZci!;AMBP! LDJ!4EDNY!?ZZdi!4IADAVLLMJY!=>>=i!TAMQNANNAMY! 4FEY!j!.BDY!=>>b]#!4FWAIAMY!CBGBNAJ! MAQALMPO!OLQ!LNNAGRNAJ!NF!GALQEMA!APFNFEMBQNQ+!NMLIAC!A[RAMBADPAQ!LDJ!KFPEQ!FD! QLNBQKLPNBFDY!WOBPO!BQ!LD!LMAL!AQQADNBLC!KFM!NOA!CFDVeNAMG!QEPPAQQ!FK!APFNFEMBQG!RMFJEPNQ! \0LVA!LDJ!2FWCBDVY!=>>=]#!! (OA!gELDNBNLNBIA!KBDJBDVQ!H9!6CLGA9!LDJ! 4LNPO!\?ZZ=]Y!REHCBQOAJ!BD!LD!FPPLQBFDLC! RLRAMY!QEVVAQNAJ!NOLN!KMBADJCBDAQQh OACRKECDAQQ!FK!NOA!QNLKK!\d^m !IAM9hQFGAWOLN!QLNBQKBAJ]! OLJ!HAAD!NOA!BDJBIBJELC!ACAGADN!VBIBDV!DLNEMAe HLQAJ!NFEMBQNQ!GFQN!QLNBQKLPNBFDY!KFCCFWAJ! ?f!

PAGE 16

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PAGE 17

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PAGE 18

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PAGE 19

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PAGE 20

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PAGE 21

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PAGE 23

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PAGE 24

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PAGE 25

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PAGE 26

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PAGE 27

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PAGE 28

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PAGE 29

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PAGE 30

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PAGE 33

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PAGE 40

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PAGE 41

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PAGE 42

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! .*$(!'3!)%3%)%1&%$ ,PFNNY!(#!8#Y!.L!(MFHAY!4#!.#Y!j!4FWLMJY!$#! 4#!\?ZZd]#!,D!AILCELNBFD!FK!JAAR!APFNFEMBQG! LDJ!QOLCCFW!APFNFEMBQG#! Journal of sustainable tourism Y! 6 \S]Y!=Sdq=fS#! ,9LCLY!4#!\?ZZ^]#!)AQFMN!APFNFEMBQG7 !,!RLMLJBVG!KFM!NOA!=?QN!PADNEM9#! Cornell Hotel and Restaurant Administration Quarterly Y! 37 \f]Y!b^#! 6LCCLDNBDAY!a#!.#Y!j!%LVCAQY!0#!3# !\?ZZb]#!2AKBDBDV!&LDLJBLD!APFNFEMBQNQ#! Journal of Sustainable Tourism Y! 2 \b]Y!=?>q=?b#! 6LCGAMY!$#Y!j!6LEGY!(#!\ ?ZZS]#!,RRC9BDV!4AM`HAMVtQ!O9VBADA!KLPNFMQ!NF!NOA!POLDVBDV! LPPFGGFJLNBFD!ADIBMFDGADN#! International Journal of Contemporary Hospitality Management Y! 5 Y!S=qS=#! 6LMMANNY!.#!3#Y!)FHBDY!.#Y!0B ANMFGFDLPFY!0#!)#Y!j!%9QQACCY !T#!;#!\?ZZd]#!,MA!WFGAD!NOA! kGFMA!AGFNBFDLCl!QA[p!%IBJADPA!KMFG!AG FNBFDLC!A[RAMBADPAQ!BD!QFPBLC!PFDNA[N#! Cognition & Emotion Y! 12 \b]Y!fffqfcd#! 6CLGA9Y!)#Y!j!4LNPOY!2#!\ ?ZZd]#!0MFKBCAQ!LDJ!;FNBILNBFDQ! FK!1LNEMAe6LQAJ!(FEMBQNQ! -BQBNBDV!,EQNMLCBL#! Canberra: Bureau of Tourism Research #! Occasional Paper No. 25. 6FFY!%#!\?ZZ?]#!0CLDDBDV!KFM!APFNFEMBQG#! Parks Y! 2 \S]Y!bqd#! 6MAPUCAMY!$#!a#Y!j!5BVVBDQY !%#!&#!\?ZdZ]#!'D!JAKBDBDV! LNNBNEJA!LDJ!LNNBNEJA!NOAFM9#! Attitude, Structure and Function Y!b=q^?#! 6ENCAMY!)#!5#!\?ZZ>]#!,CNAMDLNBIA! NFEMBQG7!RBFEQ!OFRA!FM!NMFXLD!OFMQAp! Journal of Travel Research Y! 28 \S]Y!b>#! &LJFNNAY!%#!)#Y!j!(EMVAFDY!1#!\?Zdd]#!2BQQLNBQKBAMQ!LDJ!QL NBQKBAMQ7!QEVVAQNBFDQ!KMFG! PFDQEGAM!PFGRCLBDNQ!LDJ!PFGRCBGADNQ#! Journal of Consumer Satisfaction, Dissatisfaction and Co mplaining Behavior Y! 1 \?]Y!cbqcZ#! &LCCLDY!)#!a#!\?ZdZ]#!$GLCC! PFEDNM9!OFNACQ!LDJ!OFNAC!LWLM J!QPOAGAQ!LQ!L!GALQEMAGADN! FK!QAMIBPA!gELCBN9#! The Service Industries Journal Y! 9 \=]Y!==Sq=b^#! &LMGBDAQY!%#!8#Y!j!oACCAMY!)#!,#!\?ZcZ]#!)A CBLHBCBN9!LDJ!ILCBJBN9!LQQAQQGADN#!>cL]#!2ANAMGBDLNBFD!FK!$LNBQKBAMQ!LDJ!2BQQLNBQKBAMQ!"QBDV! 4AM`HAMVtQ!;FNBILNFM!LDJ!49VBADA!3LPN FM!(OAFM97!,D!%[RCFMLNFM9!$NEJ9#! Tourism Culture & Communication Y! 7 \=]Y!??cq?S?#! Zb!

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! %9A!3FM!(MLIAC#!\=>?>Y!;LMPO!=S]#! Online Reviews Adversely Impacting Glossy Travel Brochures: Study Site #!)ANMBAIAJ!$ARNAGHAM!?>Y!=>?>Y!KMFG! ONNR7hhWWW#A9AKFMNMLIAC#PFGhDAWQhAEM FRAhFDCBDAeMAIBAWQeLJIAMQAC9eBGRLPNBDVe VCFQQ9eNMLIACeHMFPOEMAQeQNEJ9 3LMMACCY!6#!4#Y!j!)ED9LDY!2#! \?ZZ?]#!%PFCFV9!LDJ!NFEMBQG#! Annals of Tourism Research Y! 18 \?]Y!=^qb>#! 3ADDACCY!2#!,#!\=>>c]#! Ecotourism #!S MJ !%JD#!1AW!:FMU7!)FENCAJVA#! 3ADDACCY!2#!,#Y!j!%LVCAQY!0#!3#!\?ZZ>]#! %PFNFEMBQG!BD!&FQNL!)BPL7!,!PFDPARNELC! KMLGAWFMU#! Journal of Park and Recreation Administration Y! 8 \?]Y!=SqSb#! 3FEMDBAMY!$#Y!j!;BPUY!2#!8#!\ ?ZZZ]#!)AJBQPFIAMBDV!QLNBQKLPNBFD#! The Journal of Marketing Y! 63 \b]Y!fq=S#! 3MA9Y!.#!)#Y!6FNLDY!&#!4 #Y!j!TMARQY!8#!.#!\=>>>]#! Investigating communication: An introduction to research methods #!,CC9D!LDJ!6LPFD#! 8BAQAY!a#!.#Y!j!&FNAY!a#!,#!\=>>>] #!2AKBDBDV!PFDQEGAM !QLNBQKLPNBFD#! Academy of marketing science review Y! 1 \?]#! 8BMFY!3#!\=>>=]#!5FMCJ!%P FNFEMBQG!$EGGBN!KBDLC!MARFMN7! (OAGA!67!)AVECLNBFD!FK! APFNFEMBQG7!BDQNBNENBFDLC!MA QRFDQBHBCBNBAQ!LDJ!KMLGAWFMUQ#! World Ecotourism Summit #! 8MAN`ACY!"#Y!j!:FFY!T#! 4#!\=>>d]#!"QA!LDJ!BGRLPN!FK! FDCBDA!NMLIAC!MAIBAWQ#! Information and Communication Technologies in Tourism 2008 Y!Sfqb^#! 4LMMBQFDe5LCUAMY!.#!a#!\=>>?]#!(OA!GALQEM AGADN!FK!WFMJeFKeGFENO!PFGGEDBPLNBFD!LDJ! LD!BDIAQNBVLNBFD!FK!QAMIBPA!gELCBN9!LDJ! PEQNFGAM!PFGGBNG ADN!LQ!RFNADNBLC! LDNAPAJADNQ#! Journal of Service Research Y! 4 \?]Y!^>#! 4LMNCBDA!TABNOY!&#Y!j! ;BPOLACY!2#!\?ZZ^]#!%GRCF9AA!RAMKFMGLDPA!PEAQ!BD!L!OFNAC!QAMIBPA! ADIBMFDGADN7!*DKCEADPA!FD!RAMPABIAJ!QAMIBP A!gELCBN9Y!ILCEAY!LDJ!WFMJeFKeGFENO! BDNADNBFDQ#! Journal of Business Research Y! 35 \S]Y!=>cq=?f#! 4LIADY!6#!\=>>c]#!.AIAMLVBDV!EQAMeVADAMLNAJ!PFDNADN#! Forrester Research #! 4AM`HAMVY!3#Y!;LEQDAMY!6#Y!j! $D9JAMGLDY!6#!6#!\?ZfZ]#! The motivation to work #!1AW! :FMU7!aFOD!5BCA9!j!$FDQ#! 4FCJADY!,#Y!j!$RLMMFWOLWUY!a#!\=>>=]#!"DJAMQ NLDJBDV!NOA!GFNBILNBFDQ!FK!APFNFEMBQNQ7!NOA! PLQA!FK!NMAUUAMQ!BD!,DDLREMDLY!1ARLC#! International Journal of Tourism Research Y! 4 \^]Y!bSfqbb^#! Z^!

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! 4FDA9Y!;#!\=>>d]#! Ecotourism and Sustainable Development: Who Owns Paradise? =DJ!AJ#!5LQOBDVNFDY!2&7!*QCLDJ!0MAQQ# 4IADAVLLMJY!8#!(#!\=>>=]#!"QBDV!NFEMBQ N!N9RFCFVBAQ!KFM!APFNFEMBQG!MAQALMPO#! Journal of Ecotourism Y! 1 \?]Y!cq?d#! B;AJBL!&FDDAPNBFD#!\ =>>^Y!1FIAGHAM!?S]#! Online Travel's Future is Now Site #!)ANMBAIAJ! $ARNAGHAM!?>Y!=>?>Y!KMFG! ONNR7hhWWW#BGAJBLPFDDAPNBFD#PFGhPFDNADNh?=Sd>#LQR aFODQNFDY!)#!\?ZZf]#!(OA!JANA MGBDLDNQ!FK!QAMIBPA!gELCBN97!QLNBQKBAMQ!LDJ!JBQQLNBQKBAMQ#! International Journal of Service Industry Management Y! 6 \f]Y!fSqc?#! aFDAQY!1#Y!.AAe)FQQY!2#Y!j!*DVMLGY!4#!\?ZZc]#! ,!QNEJ9!FK!QAMIBPA!gEL CBN9!BD!QGLCC!OFNACQ! LDJ!VEAQNOFEQAQ#! Progress in Tourism and Hospitality Research Y! 3 \b]Y!Sf?qS^S#! TLQQLMXBLDY!4#!4#!\ ?Zcc]#!&FDNADN!LDLC9QBQ!BD!PFDQEGAM!MAQALMPO#! Journal of Consumer Research, 4 Y!de?d# TAMQNANNAMY!2#!.#Y!4FEY!a#!$# Y!j!.BDY!&#!4#!\ =>>b]#!0MFKBCBDV!(LBWLDAQA!APFNFEMBQNQ!EQBDV!L! HAOLIBFMLC!LRRMFLPO#! Tourism Management Y! 25 \b]Y!bZ?qbZd#! TF`LUY!;#!\=>>=]#!;ALQEMBDV! PFGRLMLNBIA!JAQNBDLNBFD!RAMK FMGLDPA7!,!QNEJ9!BD!$RLBD! LDJ!(EMUA9#! Journal of Travel & Tourism Marketing Y! 13 \S]Y!dSq??>#! TMBQNADQADY!T#Y!;LMNADQADY! ,#Y!j!8MFDOFCJNY!.#!\?ZZZ]#!;ALQ EMBDV!NOA!BGRLPN!FK!HE9BDV! HAOLIBFEM!FD!PEQNFGAM!QLNBQKLPNBFD#! Total Quality Management & Business Excellence Y! 10 \b]Y!^>=q^?b#! .LLMGLDY!a#!8#Y!j!2EMQNY!0#!6#!\?Zdc] #!1LNEMA!NMLIAC!BD!NOA!NMFRBPQ#! Journal of Forestry, 85 \f]Y!bSqb^#! .LBY!0#!4#Y!j!$OLKAMY!$#!\=>>f] #!;LMUANBDV!APFNFEMBQG!NOMFEVO!NOA!BDNAMDAN7!,D!AILCELNBFD! FK!QACAPNAJ!APFCFJVAQ!BD!.LN BD!,GAMBPL!LDJ!NOA!&LMBHHALD#! Journal of Ecotourism Y! 4 \S]Y!?bSq?^>#! .AWBQY!)#!&#!\?Zdb]#!(OA!HLQBQ!FK!OFNAC!QACAPNBFD#! Cornell hotel and restaurant administration quarterly Y! 25 \=]Y!fbq^Z#! .BDJHAMVY!T#Y!\?ZZ?]#! Policies for maximizing nature t ourism's ecological and economic benefits #!5LQOBDVNFDY!2&7!5FMCJ!)AQFEMPAQ!*DQNBNENA#! .FEDQHEM9Y!a#!5#Y!j!4FFRAQY!.#! .#!\?Zdf]#!,D!BDIAQNBVLNBFD! FK!KLPNFMQ!LQQFPBLNAJ!WBNO! ILPLNBFD!QLNBQKLPNBFD#! Journal of Leisure Research Y! 17 \?]Y!?q?S#! ;LP&LDDACCY!2#!\?ZcS]#!$NLVAJ!LENOADNBPBN97!LMM LDVAGADNQ!FK!QFPBLC!QRLPA!BD!NFEMBQN! QANNBDVQ#! American Journal of Sociology Y! 79 \S]Y!fdZq^>S#! Zc!

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! ;LDDACC!$ARRFY!%#Y!j!)FVAMY!&#!\?Zdc]#!0Q9POFC FVBPLC!DLNEMA!FK!CA BQEMA!LDJ!NFEMBQG! A[RAMBADPA#! Annals of Tourism Research Y! 14 \S]Y!S?bqSS?#! ;LDDACC Y!)#&#Y!?ZdZ#!.ABQEMA!QLNBQKLPNBFD#!*D7!aL PUQFDY!%#.#!LDJ!6EMNFDY!(#.#Y!%JBNFMQY! ?ZdZ#! Understanding leisure and recreati on: Mapping the past, charting the future Y!-ADNEMA!0EHCBQOBDVY!$NLNA!&FCCAVAY!0,Y!RR#!=d?qS>?# ;LQND9Y!.#!\=>>?]#!(MALJBDV!CBVONC97!DAW !RLNOQ!KFM!BDNAMDLNBFDLC!NFEMBQG#! Worldwatch Paper Y! 159 Y!Zq=>#! ;PTAMPOAMY!6#!\=>>?]#!,!PFGRLM BQFD!FK!GLBDeJAQNBDLNBFD!IBQBNFMQ!LDJ!NOMFEVO!NMLIACAMQ! LN!L!JELCeREMRFQA!JAQNBDLNBFD#! Journal of Travel Research Y! 39 \b]Y!bSS#! ;PTAMPOAMY!6#!\=>>=]#!(FWLMJQ!L!PCLQQB KBPLNBFD!FK!PECNEMLC!NFEMBQNQ#! International Journal of Tourism Research Y! 4 \?]Y!=ZqSd#! ;AMBPY!4#!a#Y!j!4EDNY!a#!\?ZZd]#!%P FNFEMBQNQt!GFNBILNBFDLC!LDJ!JAGFVMLROBP! POLMLPNAMBQNBPQ7!,!PLQA!FK!1FMNO!&LMFCBDL!NMLIACAMQ#! Journal of Travel Research Y! 36 \b]Y!fc#! ;FMVLDY!1#!a#Y!0MBNPOLMJY!,#Y!j!,HHFNNY!$#! \=>>?]#!&FDQEGAMQY!NMLIAC!LDJ!NAPODFCFV97!,! HMBVON!KENEMA!KFM!NOA!5 AH!FM!NACAIBQBFD!QOFRRBDVp! Journal of Vacation Marketing Y! 7 \=]Y!??>#! 1AEADJFMKY!T#!,#!\=>>=]#! The content analysis guidebook #!(OFEQLDJ!'LUQY!&,7!$LVA#! 'OY!4#Y!j!0LMUQY!$#!&#!\?ZZc]#!&EQNFGAM! QLNBQKLPNBFD!LDJ!QAMIBPA!gELCBN97!L!PMBNBPLC! MAIBAW!FK!NOA!CBNAMLNEMA!LDJ! MAQALMPO!BGRCBPLNBFDQ!KFM!NOA!OFQRBNLCBN9!BDJEQNM9#! Hospitality Research Journal Y! 20 \S]Y!Sfq^b#! 'CBIAMY!)#!.#!\?Zcc]#!%KKAPN!FK!A[RAPNLN BFD!LDJ!JBQPFDKBMGLNBFD!FD!RFQNA[RFQEMA!RMFJEPN! AILCELNBFDQ7!LD!LCNAMDLNBIA!BDNAMRMANLNBFD! Journal of Applied Psychology Y! 62 Y!bd>e ^#! 'QVFFJY!&#!%#Y!$EPBY!8#!a#Y!j!(LDDADHLEGY!0#! 4#!\D#J#]#!(OA!GALQ EMAGADN!FK!GALDBDV#! ?Zfc#! Urbana: University of Illinois Press #! 0LVAY!$#Y!j!2FWCB DVY!)#!T#!\=>>=]#! Ecotourism #!,JJBQFDe5AQCA9!.FDVGLD!.NJ#! 0LCLPBFY!-#!\?ZZc]#!*JADNBK9BDV!APFNFEMBQNQ !BD!6ACB`A!NOMFEVO!HADAKBN!QAVGADNLNBFD7!,! RMACBGBDLM9!LDLC9QBQ#! Journal of Sustainable Tourism Y! 5 \S]Y!=Sbq=bS#! 0LDY!6#Y!;LP.LEMBDY!(#Y!j!&MF NNQY!a#!&#!\=>>c]#!(MLIAC!HC FVQ!LDJ!NOA!BGRCBPLNBFDQ!KFM! JAQNBDLNBFD!GLMUANBDV#! Journal of Travel Research Y! 46 \?]Y!Sf#! Zd!

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