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On the Same Page I Promise July 7, 2011 My promise is to be a nurse who is caring, trustworthy and a patient advocate. I promise to be a team player with my colleagues. I promise to be an excellent and approachable nurse R.N., Shands Jacksonville charge nurse I promise to take extra time to listen to my patients and co workers every day Donald Novak, M.D., professor of pediatrics, College of Medicine Travis George, telecommunications technician, Shands HealthCare I promise to work with our staff to ensure that each and every pati ent is treated in the same caring and respectful manner that I or my family members would expect to be treated M.H .A ., executive director of the UF Proton Therapy Institute Jacksonville I promise to challenge myself on a daily basis so th at I may continue to grow in my knowledge and provide the best patient care Critical Care Resident, Shands Jacksonville compassion, caring an Ruth Thompson, R.N., pediatric nurse, Shands Hospital for Children What s your promise? A t UF&Shands, we strive for excellence in all our missions. In education, we provid e our students with the educational foundation they will need to lead the next generation of health care providers. In our labs, our scientists are focusing on discoveries that will transform human and animal health. But the thread that runs through everything we do, th e reason we teach our students and why our rese archers work tirelessly in their labs, is to provide the best possible care to our patients, both now and in the future. Nothing we do is as important as the way we treat the people who come to us in need of ors of our hospitals and practice offices perience the best it can be.

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When it comes to ensuring patients receive the highest quality care and have the best experience possible, we all have a crucial role to play, from the schedulers who make appointments and the cafeteria cook who makes sure ev ery patient gets a hot meal to the physician who atten ds to the psychological and social needs needs of his or her patients as well as their medical needs, and through the night. Throughout the UF Health Science Ce nter and Shands HealthCare, we have faculty, staff and students who are ready to commit fully I Promise is about making that individual commitment, a promise, to each other and to our patients, that we will do everything w e can to make sure they receive the best care and have the best experience. It starts with a promise, your promise such as those listed at the beginning of this newsletter Hopefully, you are wearing your I Promise button. By putting it on each day, or noticing it on our lab coat from yesterday, the button reminds us of the promise that we ve made to our patients. Thus, I Promise is more than the button. Each of us should live the promise that we've made to our pat ients as represented by the button each day. My promise is always to put our patients first in making decisions large or small, regarding UF&Shands as a whole Here is a link to the first iteration of our I Promise website, which is only viewable to people on the UF and Shands networks: http://ipromise.health.ufl.edu We will continue to add to and refine this. Of part icular note, please check out the patient stories under more of these. We also will be adding your promise to the list, so please share it with us eady If all faculty, staff and students at UF&Shands embrace a culture of one promise, every patient and of providing the right care at th e right time for every patient, it will inexorably follow that quality, safety and our patient s experience will improve throughout our health system. I am pleased to report that we have won a Florida Hospital Association Mark of Excellence Award for I Promise. The ceremony is July 13 in St. Augustine Kudos to Andy Fletcher, Melanie Ross, Wanda E nglish, Erin VanWey and many others on the communications team for helping to craft such a powerful message, which will be an ongoing theme for UF&Shands. Forward T ogether, David S. Guzick, MD, PhD Senior Vice President, Health Affairs President, UF& Shands Health System


I promise
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Title: I promise
Physical Description: Book
Language: English
Publisher: University of Florida
Place of Publication: Gainesville, FL
Publication Date: 2011
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On the Same Page


I Promise
July 7, 2011


"My promise is to be a nurse who is caring, trustworthy and a patient advocate. I
promise to be a team player with my colleagues. I promise to be an excellent and
approachable nurse." Patrice Cushion, R.N., Shands Jacksonville charge nurse

"I promise to take extra time to listen to my patients and co-workers every day." Donald
Novak, M.D., professor of pediatrics, College of Medicine

"I promise to listen carefully and thoroughly to each caller and patient before they have
finished, before I take action." Travis George, telecommunications technician, Shands
HealthCare

"/ promise to work with our staff to ensure that each and every patient is treated in the
same caring and respectful manner that I or my family members would expect to be
treated." Stuart Klein, M.H.A., executive director of the UF Proton Therapy Institute,
Jacksonville

"/ promise to challenge myself on a daily basis so that I may continue to grow in my
knowledge and provide the best patient care," Jennifer Cortes, PharmD, Pharmacy
Critical Care Resident, Shands Jacksonville

"I promise to treat all my patients as if they were one of my loved ones, with
compassion, caring and respect." Ruth Thompson, R.N., pediatric nurse, Shands
Hospital for Children

What's your promise?

At UF&Shands, we strive for excellence in all our missions. In education, we provide our
students with the educational foundation they will need to lead the next generation of
health-care providers. In our labs, our scientists are focusing on discoveries that will
transform human and animal health. But the thread that runs through everything we do,
the reason we teach our students and why our researchers work tirelessly in their labs,
is to provide the best possible care to our patients, both now and in the future.

Nothing we do is as important as the way we treat the people who come to us in need of
care. But it's not just the medical treatments we provide that matter to our patients and
their families. It's the entire experience they have when they walk through the doors of
our hospitals and practice offices. We must strive to make every patient's experience
the best it can be.









When it comes to ensuring patients receive the highest quality care and have the best
experience possible, we all have a crucial role to play, from the schedulers who make
appointments and the cafeteria cook who makes sure every patient gets a hot meal to
the physician who attends to the psychological and social needs needs of his or her
patients as well as their medical needs, and the nurse who stays by a child's bedside
through the night.

Throughout the UF Health Science Center and Shands HealthCare, we have faculty,
staff and students who are ready to commit fully to putting patients' needs first. I
Promise is about making that individual commitment, a promise, to each other and to
our patients, that we will do everything we can to make sure they receive the best care
and have the best experience.

It starts with a promise, your promise, such as those listed at the beginning of this
newsletter. Hopefully, you are wearing your "I Promise" button. By putting it on each
day, or noticing it on our lab coat from yesterday, the button reminds us of the promise
that we've made to our patients. Thus, I Promise is more than the button. Each of us
should live the promise that we've made to our patients as represented by the button
- each day.

My promise is always to put our patients first in making decisions, large or small,
regarding UF&Shands as a whole.

Here is a link to the first iteration of our I Promise website, which is only viewable to
people on the UF and Shands networks: http://ipromise.health.ufl.edu. We will continue
to add to and refine this. Of particular note, please check out the patient stories under
the 'multimedia' then 'video' links, "Half a Heart" and "Lauren's Story." We will be doing
more of these. We also will be adding your promise to the list, so please share it with us
if you haven't already.

If all faculty, staff and students at UF&Shands embrace a culture of "one promise, every
patient" and of providing the right care at the right time for every patient, it will
inexorably follow that quality, safety and our patients' experience will improve
throughout our health system.

I am pleased to report that we have won a Florida Hospital Association Mark of
Excellence Award for I Promise. The ceremony is July 13 in St. Augustine. Kudos to
Andy Fletcher, Melanie Ross, Wanda English, Erin VanWey and many others on the
communications team for helping to craft such a powerful message, which will be an
ongoing theme for UF&Shands.

Forward Together,

David S. Guzick, MD, PhD
Senior Vice President, Health Affairs
President, UF&Shands Health System




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