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Group Title: Annual report (College Center for Library Automation (Fla.))
Title: Annual report
ALL VOLUMES CITATION THUMBNAILS PAGE IMAGE ZOOMABLE
Full Citation
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Permanent Link: http://ufdc.ufl.edu/UF00085471/00001
 Material Information
Title: Annual report status report from the Advisory Board to the College Center for Library Automation
Alternate Title: College Center for Library Automation annual report
CCLA annual report
Physical Description: v. : ill. ; 29 cm.
Language: English
Creator: College Center for Library Automation (Fla.)
Publisher: College Center for Library Automation,
College Center for Library Automation
Place of Publication: Tallahassee FL
Publication Date: 2004-2005
Frequency: annual
regular
 Subjects
Subject: Libraries -- Automation -- Florida   ( lcsh )
Community college libraries -- Florida   ( lcsh )
Genre: government publication (state, provincial, terriorial, dependent)   ( marcgt )
 Notes
Statement of Responsibility: College Center for Library Automation.
Numbering Peculiarities: Report period ends June 30.
General Note: Description based on: 2000/2001.
 Record Information
Bibliographic ID: UF00085471
Volume ID: VID00001
Source Institution: University of Florida
Holding Location: University of Florida
Rights Management: All rights reserved by the source institution and holding location.
Resource Identifier: oclc - 50202365

Table of Contents
    Front Cover
        Front Cover
    Table of Contents
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    Back Cover
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Full Text



((LA
COLLEGE CENTER FOR
LIBRARY AUTOMATION





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CCLA Annual Report 2004-2005


CCLA Annual Report 2004-2005


Contents
Executive Director's Message
LINCCWeb
LINCC Library Management System
Library Staff Training and Education
Customer Support
Library Consultation
CCLA Advisory Relationships
Partnership and Collaboration
Library Leadership and Advocacy
CCLA Implementation Plan Summary, 2005-2006
Advisory Board Chair Message
Advisory Board and Committee Members and Reports,
2004-2005
Activities and Accomplishments, 2004-2005
CCLA Goals and Objectives for 2005-2006
Financial Summary, 2004-2005


CCLA's floagst, prc.du.:. LINCCWeb (pictured),
delivers quality, information-rich resources to
rncre ihan one nill.on .c.rrinmini.rt college students
and staFf hrougho.u Florida


((LA


COLLEGE CENTER FOR
I BRARY AUTOMATION
..:.." I .


14
24
27





CCLA Annual Report 2004-2005


Adapting to Change


During 2004-2005, CCLA focused its efforts and
resources on refining LINCCWeb and LII iCC's li-
brary management system (LMS) to meet the ex-
pectations of college libraries and students. Such
commitment is one we have maintained since the
new Ex Libris software-based LII ICC system was
activated in January 2004.

Our first full year on the new LINCC system was
not void of challenges. Along the way there were,
and continue to be, challenging "bumps in the
road" that naturally accompany the migration of
a large scale, statewide information system such
as LINCC. To meet such challenges, CCLA draws
upon the proven expertise and experience of its
entire organization, and upon the skilled librarians
who comprise our advisory committees. Together,
and through open communication and support
from Ex Libris, we are able to identify and imple-
ment solutions that resolve problems and create a
stronger foundation upon which new software en-
hancements and developments can be added.

As we look to next year and beyond, we will con-
tinue to rely upon the collective talents and experi-
ence of LINCC libraries, CCLA, Ex Libris and oth-
ers to ensure that the new LINCC system offers all
the functionality of the legacy LINCC system, while
adding new features that maximize its benefit to
both students and librarians.

In 2005-2006, we will enhance LINCCWeb to
further meet student needs by offering colleges new
options for local customization, and expanding
student access to more eBooks, electronic data-
bases and online resources than ever before. We
will also activate new versions of Ex Libris' MetaLib
and SFX software that further provide student ac-
cess to information-rich resources.


Simril,-iil, refinement of LINCC's LMS will continue,
along with many areas of new software development.
In mid-2006 we will upgrade LINCC's foundation
library management software, Aleph. The upgraded
Aleph software will add new functionality, the most
noteworthy of which will be a full-featured interlibrary
loan capability. LINCC libraries have exercised great
patience in waiting for Ex Libris' development of
interlibrary loan functionality, and its restoration i11
significantly improve resource sharing among
community college libraries.

CCLA will also work to improve user satisfaction with
LINCC products and services. A first-ever LINCC/
CCLA user satisfaction survey was administered in
2005 by the Division of Community Colleges and
Workforce Education, the results of which indicated
varying satisfaction with LINCC services by students
and library staff. Overall user satisfaction was high-
particularly with CCLA as an organization. CCLA is
actively using the survey results to identify opportuni-
ties for improvement and to build upon our already-
successful services.

The LINCC community is one rich in tradition, built
out of teamwork and shared purpose. CCLA is proud
to be a part of that tradition. Our organization's for-
mula for success is attributable to a diverse and tal-
ented staff, dedicated management and leadership,
an effective advisory process, and fiscal responsibility.
We have combined those assets with a sound mission
and customer-focused values to become a respected
and capable leader in the library and technology are-
nas. I trust that you find the proud accomplishments
detailed in this report as evidence, and clear examples,
of CCLA's commitment to the future success of
Florida's educational process.


J. Richard Madaus, Ph.D.
Executive Director, CCLA


The LINCC community is
one rich in tradition, built
out of teamwork and
shared purpose. CCLA is
proud to be apart of that
tradition.
















MI"((1





A Year of Growth
CCLA continued to .h ..Jd --- -- .
upon its statewide lib-or i l,.:.ri--,ji,.:. i .
tal, LINCCW eb, d.....-g ',.,, -l,,.: -
LINCCWeb provides convenient and reli-
able web-based access to information-rich full-text databases, eBooks,
the collections of Florida's community college and public university
libraries, and collections of public libraries representing major metro-
politan areas throughout the state.

CCLA invests significant staff and technology resources into LINCCWeb
to ensure that students have access to information when and where
they need it. Such investment continues to pay handsome dividends, as
total LINCCWeb searches hit historic highs during 2004-2005, eclips-
ing 22.6 million for the year-a 25 percent increase over 2003-2004.
Annual LINCCWeb searches have increased 79 percent since 2002.

25 Several key factors con-
Stribute to LINCCWeb's
| 20 i, 19ar i
2 continued effectiveness,
15 j most notably the in-
| creasing number of full-
/ 1 text databases available
5 1to libraries, and stu-
dents' use of LINCC-
Web at home, office,
2.02-2003 ...200. 2004 200200 and at other locations
Total LINCC Web Searches, 2002 2005 outside their campus li-

brary. Currently, more
than 75 percent of all LINCCWeb searches originate from points out-
side the library-both on-campus, such as in classrooms, labs, or
through wireless connections, and from off-campus locations. CCLA's
enhanced user authentication process makes it possible for students to
use a single log-in to quickly and easily access all of the local college
resources to which they are entitled. CCLA currently provides user au-
thentication capability for 167 unique databases offered by 32 com-
mercial vendors.

Enhanced Customization
Among the key LINCCWeb development activities during 2004-2005
was local customization. Co-branding of LINCCWeb screens to incor-


porate college logos, color and other local elements that more closely
associate LII JCCWeb with respective institutions was introduced in Au-
gust 2004.

In May 2005, CCLA activated a new feature that enables students to
search for eBooks using the Lir JCCWeb catalog. The initial phase cov-
ered the collection of eBooks purchased by the State of Florida for use
by all community colleges. In late 2005 CCLA will provide access from
the LINCCWeb catalog to eBook collections purchased by local insti-
tutions.


Looking Ahead
CCLA will continue to
focus its LINCCWeb ef-
forts on refinement of
functionality and on the
introduction of new
features that make lo-
cating information
faster and easier.


Two such functionalities are already underway and will be introduced
in late 2005. CCLA began tailoring new versions of LINCCWeb's foun-
dation software applications, MetaLib and SFX, in 2005. When avail-
able, the two applications will provide students a more effective
LINCCWeb interface, enhanced journal listings, ranking of search re-
sults and improved e-journal searching.

Other new LINCCWeb functionalities currently under development in-
clude the ability for students to directly request materials from other
college libraries through LINCCWeb and to search for course materials
on reserve at their college's library.


Ann:uat Report 2004-2005
- 7- r. -





CCLA Annual Report 2004-2005


LINCC Library Management System


LINCC's library management system (LMS) operates behind the scenes
at community college libraries, providing library staff with automated
tools that streamline delivery of library services to students and in-
crease library staff productivity. In addition to the automated pur-
chasing, cataloging, and management of library materials, LII ICC
also provides library administrators with detailed statistical reports
that assist them in maximizing their fiscal and materials resources,
as well as for use in near- and long-term planning.

A Year of Transition
For community college library staff, 2004-2005 was a year of sig-
nificant challenge as they adjusted their skills, workflows and pro-
cesses from the decade-old legacy LINCC LMS to the Aleph soft-
ware-based LMS environment introduced in January 2004. The flex-
ibility and power of the new system required relearning established
skills, while at the same time learning new skills essential for effec-
tively delivering LMS-based services to college students and staff.

While the January 2004 activation of Aleph LMS software in LINCC
was a milestone achievement, substantial refinement of the software
remained following activation. CCLA had prepared forthis ensuing
software refinement and development, and committed itself, and its
resources, toward quickly and effectively returning library staff to pre-
activation productivity.

Collaborative Development
During 2004-2005, CCLA collaborated with its advisory commit-
tees and software vendor Ex Libris to identify and resolve operational
issues that remained following system activation, and to maximize


During 2004-2005, CCLA
collaborated with its
advisory committees and
vendor Ex Libris to identify
and resolve operational
issues that remained
following system activation,
and to maximize the LMS's
effectiveness for LINCC
libraries.


the LMS's effectiveness for
LINCC libraries. A joint
Aleph Implementation
Steering Committee (AISC)
and rn,:lle, ,_.ir,.:i.:.ijl r i.j:
forces continued to col-
laborate to address policy-
level issues affecting the
Aleph software-based sys-
tems for community col-
leges and state universities.

Having resolved virtually all
post-activation issues,
CCLA turned its focus to-
ward refinement of LINCC


LMS modules, such as circulation and cataloging, and toward the
development of new features and functionality that help libraries more
effectively manage their local collections and serve users.


Among the key new LMS developments during 2004-2005 was new
LINCC Circulation S.lt Check functionality. Introduced in April 2005,
the stand-alone Self Check workstation enables library patrons to check
out materials without staff intervention. CCLA teamed with St. Peters-
burg College to test and prototype the new service prior to its activa-
tion.


Community college libraries used LINCC's library management
system to circulate 1,388,342 items during 2004-2005.

CCLA also successfully prototyped new functionality that enables com-
munity college libraries to electronically send and receive orders and
invoices for materials using LINCC's Acquisitions module. The new
electronic ordering feature is an example of enhanced flexibility and
customization available with the new Aleph software-based LINCC
system. Seminole Community College prototyped the new service,
which CCLA 11 activate in fall 2005.

New Development
In addition to continued refinement of current LMS functionality, de-
velopment of new functionality will occur during 2005-2006. Among
those key development projects is the restoration of LINCC function-
ality that allows for statewide request of books and other collection
materials between LINCC libraries. Such functionality, previously avail-
able with the legacy LMS, is slated for activation in 2006.

Development and statewide activation of an upgraded version of Aleph
software will also be a priority activity for CCLA during 2005-2006.
Interlibrary loan and media booking functionality will highlight new
functionality available with the enhanced software.

CCLA will also continue to enhance the suite of reports available from
its online I1iJCC Reports Service. Currently, library staff have access
to 32 statistical reports to assist in managing their colle.:tor,;, and
LINCC-related activities.




CCLA Annual Report 2004-2005


LI L








LINCCLearn combines proven,
instructor-led training with self-
paced online instruction to create
an effective, blended learning
environment.


Library Staff Training and Education

CCLA's comprehensive user education program, LINCCLearn, combines proven, instructor-
led training with self-paced online instruction to create an effective, blended learning environment
designed to meet the needs of all community c.:.lleg libraries. This professional instruction of
library staff is part of CCLAs education program and is delivered at no cost to community
colleges.

During 2004-2005, CCLA hosted local and regional library staff training on LINCC library
management system modules, including acquisitions, cataloging, circulation and course reserves
management. In total, CCLA hosted 79
separate training events for 531 attendees. CCLA hosted 79 separate training events
Also in 2005, CCLA hosted five regional during 2004-2005, attended by more than
Public Services workshops to educate library 530 community college library staff. This
staff on the most effe.:i e use of various professional instruction of library staff is part
LINCCWeb features. of CCLA's LIrNCCLe~aLn education program
and is delivered at no cost to community
In addition to its hands-on and web-based colleges.
LMS training, CCLA launched a new series
of LINCC user meetings in 2004-2005 to provide a forum for information sharing among
library staff regarding local activities, best practices, workflow and related LINCC topics. More
than 240 community college library staff attended the regional meetings. Due to the meetings'
success, CCLA will host similar meetings for library staff in fall 2005.

Also in 2005, CCLA collaborated with the Northeast Florida Library Information Network
(NEFLIN) and the Southeast Florida Library Information Network (SEFLIN) to offer copyright
workshops. Such collaboration between CCLA and multi-type library cooperatives reduces
duplication of training development and maximizes opportunities for library staff participation.
More than 70 library staff attended the two workshops.


Customer Support

CCLA's full-time customer service s'.':r.. :t 1 :iH a :l: d ...... all
hours libraries are open to assist h ,l:.i: ..:-: ,' 'I_:_L a,-,d Ir J i
products and services. For more th:r ..ie.:.Jd FI:.: j :.._.:..-, -, ,-.rii,
college libraries have relied upon C'-L- : -., ,.:e :l pr' :.I-:' .:,i-, l: i.:
quickly respond to their needs. As fi.:.rIll,-e :.,rt ..ri L 1 1 'I L-
Service Desk played a crucial role in p .'pl:l::rt .:.1 II 1r. iLbr .rij.: Ioll.. i,,.1
the activation of the new LINCC system. p.':. d ., j i : el a- leI ac,: :.
to their questions, and helping to ensi,., i ,,-r :iin:,..-: l, ti r :,:i .r.i. ., e-r,
the legacy system and the new Aleph sohware-based LINCC system.
CCLA's Service Desk fielded 6,914 calls and e-mail requests for service
during 2004-2005.

CCLA activated a new call tracking feature during 2004-2005 that
enables library staff to track the status of calls placed with the Service
Desk. An enhanced feature was also introduced that enables library
managers to view the status of all service calls placed by their library.


During 2UU4-2'UU, CL(LAs customer support statt, pictured,
fielded more than 6,900 calls and e-mails for service.





CCLA Annual Report 2004-2005


Library Consultation


CCLA's professional library consultation services are tailored to the unique needs
of each community college and cover such topics as library organization,
utilization of resources, vendor processes, workflow, and institutional
relationships. Consultation facilitates two-way communication between CCLA
and each library's management and staff. Input from consulting visits helps
CCLA develop new LINCC products and services. Consulting services support
local activities to help streamline traditional library workflow, allowing library
staff to concentrate on direct service to their students.

CCLA provided close consultation with LINCC libraries during 2004-2005,
assisting in the continued transition to the new Aleph software-based LINCC
library management system. In addition to consultative visits to community
college libraries, ongoing phone, e-mail and discussion list consultation with
library administrators and staff provided information and instruction on CCLA/
LINCC services, and helped identify opportunities for continued or remedial
library staff training opportunities. CCLA's Network Consultant continued his
collaboration with community college libraries and institutional information
technology staff to ensure that library, institutional and LINCC needs were
identified and addressed.

CCLA's comprehensive library consultation services provide an avenue for
enhanced communication between community college libraries and CCLA,
facilitating an atmosphere of sharing and teamwork from which both CCLA
and the libraries benefit, and enabling CCLAto continually assess library needs.


CCLA's library consultants provide close consultation
with the state's 28 community colleges, enabling
CCLA to continually assess library needs for future
LINCC services.



CCLA's comprehensive library conhltaiion
services provide an avenue for enhanced
communication between community college
libraries and CCLA, facilitating an atmosphere
of sharing and teamwork.


CCLA Advisory Relationships


CCLA and LINCC continue to be strongly shaped by collaborative
input from the local institutional level. CCLA is also guided by priori-
ties established by the Community College Council of Presidents, Di-
vision of Community Colleges and Workforce Education, and State
Board of Education. The use of technology to support online library
services has been highly successful because of the service-oriented
approach taken at the state and local levels.

The Advisory Board model has ensured a The Advisory Board m
dynamic and well-coordinated community
dynamic and well-coor
college information delivery system. The
advisory process enables CCLAto provide college information
new and expanded programs and tech-
nology that maximize educational access in support of each college's
mission. CCLA relied heavily upon its advisory process during 2004-
2005 for LINCC's refinement and continued development. Advi-
sory committees play pivotal roles in the design of new LINCC
services, providing guidance on matters related to the system use,
including guidelines for operation, quality standards and resource
sharing using the LINCC system.


In addition to advising CCLA on matters of LINCC implementation,
the committees continue to afford community college library staff
opportunities to become conversant with current issues and to en-
hance leadership skills through committee participation. During 2004-
2005, 35 library staff served on CCLA-sponsored committees; 19
community colleges were represented on at least one CCLA commit-
tee. CCLA's larger Advisory Board includes representation from each
of the state's 28 community colleges.
odel has ensured a
To ensure future success, CCLA will con-
dinated community
tinue seeking input from the broader and
delivery system. more diverse communities being served. It
is critical to maintain a balance between
the needs of local institutional libraries and the fti-,:,,.: offered by
state level services and technology. The overall administrative goal in
the area of library and information services remains to deliver infor-
mation in support of the educational process when and where the
information seeker needs it.




CCLA Annual Report 2004-2005


Partnership and Collaborat


CCLA actively seeks opportunities to use its talent, ideas, and exper-
tise in collaboration with allied agencies and organizations to create
effective library management and information delivery solutions. The
knowledge, skills and expertise gained from CCLA's strategic part-
nerships provide the basis for developing H-.:t, E programs and ser-
vices for Florida's community colleges.

Tampa Bay Library Consortium Ask a Librarian
During 2004-2005, CCLA continued its partnership with the Tampa
Bay Library Consortium (TBLC) to deliver Florida residents the state-
wide online library reference service, Ask a Librarian. CCLA and TBLC
launched Ask a Librarian in 2003. The service has since become an
official component of the Florida Electronic Library. Ask a Librarian
combines the speed and convenience of online web technology with
an information expert who can assist users in effectively locating and
using electronic resources. A free service available to Florida's 17
million citizens, during 2004-2005 Ask a Librarian continued to grow
in popularity, registering nearly 2,000 reference sessions per month.
More than 80 academic, public and special libraries participate in
the service.

Florida Distance Learning Consortium
CCLA maintains an ongoing partnership with the Florida Distance
Learning Consortium (FDLC), with whom it shares its headquarters
in Tallahassee, Florida. CCLA hosts the enterprise-level learning plat-
form, Desire2Learn, as well as multiple Web sites for the FDLC and
for the Department of Education's Alternative Certification Program.


State University Libraries
ion CCLA maintains a close relationship with the Florida
Center for Library Automation (FCLA), system pro-
vider for the state's public universities. CCLA and
FCLA share information and discuss issues common to the Ex Libris
suite of products operated by both systems, and about library-related
issues of interest to Florida's colleges and universities.

Ex Libris
CCLA enjoys a strong working relationship with Ex Libris, the library
software vendor whose Aleph, MetaLib and SFX technologies form the
foundation of LINCC and LINCCWeb. CCLA collaborates with Ex Libris
to refine existing software and to research and develop new technolo-
gies that enhance community colleges' ability to provide LINCC services
to their users.

Large Scale Shared System Initiative (LaSSSI)
In 2005, CCLA, along with 11 other large scale system providers in the
U.S. whose services are based on Ex Libris software, formed the Large
Scale Shared System Initiative (LaSSSI). The emerging initiative provides
a valuable opportunity for these system providers to share information
and discuss issues of common interest related to the operation of Ex
Libris products in centralized, shared system environments.

Collectively, the initiative includes 12 system providers representing nine
states: Florida, California, Indiana, New York, North Dakota, South
Dakota, Minnesota, Maryland and Virginia. CCLA represents LINCC
and Florida's community colleges within LaSSSI, while Florida's state
universities are represented by the Florida Center for Library Automa-
tion.


CCLA remains an effective presence in the library
information marketplace, recognized regionally, Library Leadership and Advocacy
,i,.r.: ll, and internationally for the breadth and ..
effectiveness of its programs and services. CCLA
seeks to enhance library services and resources through alliances that extend beyond the educational service system. To that end, CCLA maintains
active memberships in organizations that share CCLA's goals for collaborative development and enhancement of library and information re-
sources and services.

CCLA plays an increasingly active leadership role, representing CCLA, LINCC and its users in meetings of decision- and policy-making bodies
within the larger community college system. CCLA's Executive Director serves on the Community College System Chancellor's Executive Leader-
ship Team, where he actively presents library issues at the highest level of community college oversight. Regular status reports are also provided to
the the Community College Council of Presidents concerning library technology funding issues, and to the Florida Distance Learning Consortium
Board regarding issues related to statewide technology and distance learning. His continued participation in the Community College Funding
Formula Working Group has resulted in the development of a structure within which library and information funding issues can be readily
incorporated into the Division of Community Colleges and Workforce Education's annual budget formulation process.





CCLA Annual Report 2004-2005


College Center for Library Automation
Implementation Plan Summary, 2005-2006

CCLA .,I11 continue building the LINCC system on the foundation of Ex Libris software during 2005-06. Improved access to digital and print
collections and new library management system functionality will be added during the year The initial phase of a new interlibrary loan capability
will be introduced, complemented by updated document transmission software to further support community college resource sharing. Significant
CCLA resources will be devoted to major software upgrades planned for summer 2005 and 2006.

LINCC services are designed with advisory input to ensure availability when and where the information seeker needs them in support of the
educational process. CCLA strives to maintain and enhance CCLA/LINCC services and products at quality levels that meet the needs of
community college students, faculty, and staff.

LINCC Services and Products


Digital Information Resources
CCLA remains committed to ensuring that LINCCWeb is easy to navi-
gate, understand, and use. LINCCWeb enhancements in 2005-06 will
emphasize access to digital resources and library collections by intro-
ducing:

Displays of book jackets that correspond to library holdings in
LINCC's online catalog
An "A-Z" list of e-journals, customizable to include local holdings
Citation Linker, a journal and article finding tool
Public domain and open access resources as appropriate
A tutorial and other aids to assist users with navigation and
searching

LINCC's online catalog will be enhanced by the integration of eBooks
licensed by the community colleges and re-indexing of the catalog's
keyword search capability. Web access to community college course
reserve materials will be available as an optional service.

LINCCWeb will be upgraded in 2005 to Ex Libris' MetaLib software
version 3.12 and SFX version 3. CCLA will continue working toward a
planned union catalog that seamlessly presents the library holdings of
Florida's public community colleges and state universities, under the
auspices of the joint Aleph Implementation Steering Committee.

It is anticipated that community college access to selected databases
funded by the Florida Electronic Librar, ilI continue throughout 2005-
06. CCLA will continue supporting connectivity to college-funded data-
bases through the LINCC Access Management Service, and will act as
agent for cooperative licensing of databases as agreed by the commu-
nity colleges.

CCLA will continue its partnership with Tampa Bay Library Consortium
(TBLC) in supporting the Ask a Librarian online virtual reference service
as a key component of the Florida Electronic Library. More than eighty
libraries from across Florida, including community colleges, now
participate in providing this collaborative service. Service enhancements
anticipated in 2005-06 will provide greater flexibility for participating
libraries to serve information seekers at both local and statewide levels.


Library Management Services
During 2005-06, CCLA will continue adding functionality to LINCC
library management services. Foremost among these initiatives is the
first phase of an interlibrary loan capability for LINCC, anticipated in
January 2006. This introductory phase will reinstate the interlibrary re-
quest capability between Florida's community colleges known as State-
wide Request in the former LINCC system. Future phases will enable
access to non-LINCC libraries and systems that comply with connectiv-
ity standards. CCLA will also distribute Ariel document transmission
software version 4.1 to LINCC libraries, in further support of commu-
nity college resource sharing. Other LINCC functionality expected for
general availability in 2005-06 includes:

Circulation self-check workstation connectivity
Expanded electronic ordering with library materials vendors
Additional batch-oriented operations for the LINCC Automated
Processing Service

Planning and development for upgrading LINCC library management
software to Ex Libris' Aleph version 17 will be a priority focus throughout
the year, with a goal of implementing version 17 at LINCC libraries in
summer 2006. The new software will enable development of media
booking, a standards-compliant interlibrary loan module, and enhanced
client functionality.

CCLA will continue to expand its array of LINCC statistical and opera-
tional reports, to support the introduction of new functionality and in-
crease the utility of established services.

User Education and Consultation
LINCCLearn, CCLA's user education and training program, will em-
phasize updating LINCC library management system courses to reflect
the planned software upgrade. CCLA instructors will deliver regional
training in spring 2006 on the new features and functionality of version
17 software, in anticipation of a summer 2006 implementation. Con-
tent of Web-based courses will also be updated, and new courses on
acquisitions ordering and course reserves will be introduced.







Training on the interlibrary loan/statewide request capability will be
provided, as will training on other new LINCC functionality as needed.
Regional workshops on LINCCWeb services will again be offered for
public services staff. An annual needs assessment forms the basis for
CCLA training plans.

CCLA is committed once again to visit each community college during
2005-06. Consultation is available to facilitate local LINCC-related plan-
ning and operations.

Central Computing Site
The production environment for the LINCC library management system
now resides on a Sun E20K server, providing added capacity and flex-
ibility for future growth. Migration of LINCCWeb to the same platform
and reconfiguration of former production hardware to other LINCC-
related purposes will continue into 2005-06. CCLA's ability to restore
LINCC services promptly following a disaster affecting its central com-
puting facility will be greatly strengthened by recovery options antici-
pated under a new contract with service provider SunGard.


Communications
Efforts to communicate with CCLA/LINCC stakeholders in the most timely
and effective manner will continue throughout 2005-06. CCLA's orga-
nizational web site will be redesigned, as CCLA increasingly relies on
electronic communications through its web site and discussion lists. The
second annual regional LINCC user meetings will be held in fall 2005.
CCLA will seek to expand user input into development of CCLA/LINCC
services, including periodic surveys of LINCC users on various aspects.

LINCC Maintenance
CCLA will continue allocating appropriate resources to resolve LII JCC
functionality concerns. Maintenance of LINCC services entails ongoing
care and periodic updating of LINCC's technology infrastructure,
including CCLA's central computing facility, LINCC software and
databases, and CCLA's web sites. Other maintenance activities include
Service Desk and other user support activities; consultation and training;
LINCC user aids; and maintenance of communications with users,
funders, and the general library community.


CCLA's l:n ,i i.j Process


Strategic Priorities
CCLA's planning for the introduction of new services and continued
maintenance of established services during 2005-06 has been guided
by the following strategic priorities:

LINCC Services and Products
Maintain and enhance CCLA/LINCC services and products at
quality levels that meet user needs and increase their satisfaction.
Ensure that LINCC services are available when and where the in-
formation seeker needs them in support of the educational pro-
cess.

CCLA's Role and Responsibilities
Continue to fulfill CCLA's statewide leadership role as set forth in
the organizational mission statement. Actively explore and respond
to developments in the changing information marketplace. Seek
mutually beneficial partnerships on behalf of CCLA's user com-
munity. Support the role of library services in innovative learning
environments.

CCLA Organizational Environment
Create a collaborative and flexible organization based on CCLA's
values, with appropriate resources to ensure that CCLA is opti-
mized to serve its user community. Provide ongoing staff develop-
ment that ensures relevant staff expertise and effective resource


utilization to keep pace with CCLA's expanding roles and respon-
sibilities. Create a culture of assessment that promotes performance
measurement in support of CCLA decision making and account-
ability.

* Stakeholder Input
Many sources provide inputto CCLA's annual plan, within an overall
goal of providing maximum benefit to the user community. The
CCLA Advisory Board, its Executive Committee, and its standing
committees participate in a structured advisory process for LINCC
implementation, reflecting the interests of community college
libraries and their parent institutions through its annual goals and
objectives and ongoing counsel. CCLA staff gain insight into library
needs and priorities through ongoing service-related contacts. The
Division of Community Colleges and Workforce Education of the
Florida Department of Education provides direction in areas related
to resource management, administrative and governance issues.
CCLA's collaborative relationships within the Florida library
community have resulted in significant insights and opportunities.
CCLA staff provide input on user needs, workplace, resources,
and information marketplace issues.




CCLA Annual Report 2004-2005


From the Advisory Board Chair


Hurricanes Charley, Frances, Ivan and Jeanne did
not stop the teamwork and collaboration exhib-
ited by CCLA, the Advisory Board, the Executive
Committee and the standing committee members
this past academic year. This collaboration accom-
plished noteworthy improvements and refinements
to both Aleph-the Ex Libris library management
system (LMS) software-and to LINCCWeb.

Continued Refinements to Ex Libris
Software
Almost all of the LMS modules were improved this
past year. However, it will not be until software
version 17 that Aleph's full capacity will be real-
ized and all desired functionalities will be restored.
The LMS's current version of Aleph software, ver-
sion 15.5, remains a labor intensive product with
several of the modules still in development.

Resource Sharing
Community colleges continue to feel an impact
from the absence of interlibrary loan capabilities
in the new LINCC system. This cost- and labor-
saving feature of the legacy LINCC system, cur-
rently under development but not yet available in
the new Aleph software-based LINCC, stream-
lines the lending and borrowing of materials be-
tween colleges. The absence of such functionality
has contributed to a major decline in both lend-
ing and borrowing activity between Florida's com-
munity c.:llge':. as reflected in the 2003-2004
Resource Sharing Survey which reported a 35
percent decrease in overall lending activity among
LINCC libraries. CCLA will prototype a new state-
wide request feature the initial phase of a
broader LINCC interlibrary loan capability at
seven community colleges in early 2006.

CCLA Products and Services User
S:-jtrf,:ji.:o .r Survey
Developed by the Division of Community College
and Workforce Education, with input from the
CCLA Advisory Board officers and CCLA, this
survey was given for the first time this academic


year-the results of which indicated varying levels of
satisfaction with CCLA and the current Ex Libris suite
of products.

High levels of satisfaction with CCLA services were
reported among the 158 library staff respondents.
CCLA's Service Desk received a 91.8 percent
satisfaction level-the highest level of satisfaction in the
survey.

Varying levels of satisfaction were reported for the Ex
Libris suite of products. Library staff indicated high levels
of satisfaction with LINCC's current Cataloging and
Circulation modules, and with the LINCCWeb Online
Public Access Catalog (OPAC). LINCC's meta-
searching, SFX link resolver, Reserves and Serials
modules, and statistical reports received much lower
satisfaction ratings and will be key focus areas for
improvement in the coming year.

RECAP: A Review of the CCLA
Advisory Process
At its June 2005 meeting, the Advisory Board
commended Brian Kelley, Immediate Past Chair of the
Advisory Board, and his task force for their excellent
report, RECAP: A Review of the CCLA Advisory Process.
In addition to the review, the task force included several
recommendations that will ensure the process
continued improvement. The development of an
Advisory Board mission statement, goals and objectives,
a nomination committee, adoption of a process for
sharing of input from and to the Advisory Board, and a
review of the standing committee structure were among
the recommendations made by the RECAP Task Force.

User Meetings
Regional LINCC User Meetings, a collaborative effort
between CCLA and library practitioners, proved very
successful and popular with library staff. Discussions
centered on Aleph software and LINCC module-related
issues and solutions.


Carmen Cummings
Director of Library Services
St. Johns River Community Colleg-
CCLA Advisory Board Chair
2004-2005










Collaboration accomplished
noteworthy improvements
and refinements to both
Aleph-the Ex Libris
library management
system software--and
to LINCCWeb.





CCLA Annual Report 2004-2005


2004-2005 CCLA Advisory Board


Cherry Alexander
Susan Anderson
Joanne Bellovin
Donna Carver
Sue Clayton
Jim Corey
Carmen Cummings,
Chair
Sandra Davis
Patricia DeSalvo
Denise English
Mary Faulkner
Brenda Fettrow


Zenaida Fernandez


Sylvia Fleishman



Cay Gasque


Sue Hatfield
Janice Henderson
Sheila Hiss


Tallahassee Community College
St. Petersburg College
Central Florida Community College
Valencia Community C.:.ll.ge
Manatee Community College
Florida Center for Library Automation
St. Johns River Community College


Pensacola Junior College
Seminole Community College
Lake-Sumter Community College
Edison College
Brevard Community College
(as of 4/7/05)
Miami Dade College
(as of 6/16/05)
Division of Community Colleges and
'.Vork.iorre Education
(through 3/1/05)
Florida Community College at
Jacksonville
Gulf Coast Community College
Okaloosa-Walton College
North Florida Community College


James Horton
Merle Houston


Karen Griffin
Michael Hutton

Brian Kelley,
Past Chair
Lori Kelly
J. Richard Madaus
Jim Morris
lan Neuhard



Lena Phelps-Ellerker
Carolyn Poole

Patricia Profeta,
Chair-elect
Charles Rodgers
Judi Ring
Myra Sterrett
Celia Suarez
Dustin Weeks
Julia Woods


Polk Community College
Ch;Iola College
effechi.e 10 i 1 041
1,lls;borough Con',m unit, College
Bre ord Cornmurnrt College
throughh 4 7 05)
Palm Beach Comrnmunifv College


-lorida Keys Comrrmu.rty College
College Center tor Library iulomoion
-ake Ciry Corrmmunir, College
DU.iosn of Commrunitr Colleges and
'.,orkLorce Edu-oliaor
,a0 3, l, 0 .)
South Florida Community College
Chipola Cc.llege
through i ,10 I1 0-41
Indiar. P, er Comrni.,nrry Cclleg.


Pasco-Hernando Commun.ry College
State Library of Florida
Santa Fe Co:_rnnuiry College
Miami Dade College
Ja,tona Beai:c Commnnunit, College
Bro\.ard Comrrmiurnty College


2004-2005 CCLA Executive Committee


Office
Carmen Cummings


Chair-elect Patricia Profeta

Past Chair Brian Kelley


Small
Medium
Large


rs
St. Johns River Community
College
Indian River Community
College
Palm Beach Community
College


Institutional Size Representatives
Sue Hatfield Gulf Coast Community College
Janice Henderson Okaloosa-Walton College
Dustin Weeks Daytona Beach Community
College


Regional Representatives
Region 1 Sandra Davis Pensacola Junior College
Region 2 Myra Sterrett Santa Fe Community College
Region 3 Donna Carver Valencia Community College
Region 4 Susan Anderson St. Petersburg College
Region 5 Celia Suarez Miami Dade College



Oi, ri:oh.-.i-ial Representatives
Jim Corey Florida Center for Library Automation
J. Richard Madaus C.-o.lleg Centerfor Library Automation
lan Neuhard Division of Community Colleges and
Workforce Education (as of 3/1/05)
Sylvia Fleishman Division of Community Colleges and
Workforce Education (through 3/1/05)


Chair





CCLA Annual Report 2004-2005


2004-2005
Information Portal Committee

Purpose
-dJ.,se CCL- regarding the election, presentation, and del, eir ol
libror, minor l..nri re'o re. in ao iote...ide rn ironmernt including
,:ontenri record endation ,r interface design collection de.elopmenl
anrd .usage gi.idelines

I members
JDcri.r Car Lr
.'alenrra Comrrn.inil College
E,&cull, e Cormnitimt Pepre;enturl. e

Elabelth Engel
Scinio Fe Ccrrmrn'unl, College

Ed '.ard Erazo
Bro -.. rd Conrr niit, College

onna Kell,
St Petersburg College

Lor Kell/
Florida Key; Communir, College

I.art.: Kerndrick
Irdior PI er C.-:rnrr, nt,. College

Carla Lee-:.que
1.liorri' Dade C.:.llege

Shell, f-udgert
Bre ord Corrirrurnr, Ciollege

JeIrn, iairor Ch',ir
.laom; Dade College

Lia Close
CCL-' itafi Pepre?:entto e


Sun-mi, r, of 4cti sitess
The conmrri ee .-onlinud to pla, a r, Doal rc.le Ir the reinerrienil of
LINICC''eb and in the de.elc.pmneniI c. ne.-. eb-based LINCC
.er icc: Higghhtingth the ,ear .as th ongoing relfnement of
LINCCW/eb .:onten and no igation de.elo."pnmenl of guidelines for co-
branding LINCC','eb screen:,, od-isernent on the integraticr ol ne..,
,erscrns. ol ,F:', and I.lelaLb applicaotonr, ongoing de.elopmeent of a
cours reser.ei module and the creatoon ol a LINCC'Jeb De.elop.
menrI and Cut' .rroi:Gtii Gude


2004-2005
Library Management Systems Committee

Purpose
Advises CCLA regarding LINCC library management and system
issues in a statewide environment.

Members
Susan Cook
Gulf Coast Community College

Janice Henderson
Okaloosa-Walton College
Executive Committee Representative

Ken Myers, Chair
Palm Beach Community College

Ivy Prewitt
Polk Community College

Patricia Profeta
Indian River Community College

Jamie Reynolds
Edison College

Jan Rothhaar
Broward Community College

Linda Swaine
Valencia Community College

Christal Wood
Brevard Community College

Brenda Rutten
CCLA Staff Representative

Summary of Activities
The committee's focus during 2004-05 was the continued refinement
of LINCC's library management system. The committee made a
number of recommendations for refinement, including the addition of
new search parameters and default settings to enable automatic
creation of holdings records. The committee also reviewed and
updated LINCC Database Guidelines to reflect current LMS function-
ality, and will continue to review and update that document as
needed.

The LMS Committee also created a subcommittee during 2004-2005
to research Functional Requirement for Bibliographic Records (FRBR)
and its impact on LINCC.




:CLA Annual Report 2004-2005


2004-2005
Library Programs and Services Committee

Purpose
Advises CCLA regarding library programs and services within a
statewide environment.



Sandra Block
Broward Community Cllege


2004-2005
Ask a Librarian Ad-Hoc Task Force

Purpose
Examine ways to maximize the Ask a Librarian service for local
support.

Members
Matthew Burrell
Gulf Coast Community College


Robert Krull
Palm Beach Community College


Judy Born
Manatee Community College

Matthew Burrell
Gulf Coast Community College


Carla Levesque
Miami Dade College


Geraldine Collins
Florida Gulf Coast University
State University Libraries Representative

Zenaida Fernandez, Chair
Miami Dade College

Suzanne Lynch-Johnson
Valencia Community College

Nora Rackley
Lake-Sumter Community College

Michelle Rezeau
Brevard Community College

Serafin Roldan-Santiago
Santa Fe Community C.:.ll.ege

Kathryn Toon
State Library of Florida

Sandra Davis
Pensacola Junior College
Executive Committee Representative

Ann Armbrister
CCLA Staff Representative


Vince Mariner
Ask a Librarian Statewide Coordinator
Ask a Librarian Representative

Ramona Miller-Ridlon
Santa Fe Community College

Dustin Weeks, Chair
Daytona Beach Community College

Dixie Yeager
St. Johns River Community College


Summary of Activities
The Task Force examined the role and effectiveness of the Ask a
Librarian service in supporting local community college patrons.
Particular focus was directed toward service provided to local
community college patrons from Ask a Librarian's collaborative,
statewide environment. The Task Force also explored the implemen-
tation of local reference desk service as a complement to Ask a
Librarian to more effectively serve local patrons.

The Task Force will submit a formal report of its findings to the CCLA
Executive Committee in fall 2005, along with recommendations for
enhancement of Ask a Librarian in the local community college
library environment.


..,mrr.ajr, :1 Activities
The committee again sponsored the LINCC Resource Sharing Survey,
the results of which the committee uses when considered options for
continued resource sharing though LINCC. Guided by the report,
D;::Cl. In E.:,.,dJr;e: Florida's Com,:n',,_.r C;ll. g L.l:.rore: ,.-j
the Infornjoi;.r, Age, -hk .:.,r, n'n,,n.. e e:l 1:,.':_.r..: *. to arcd il
i-.:,mnmenrdoati:,'r:. Icr CCLI c'.nrniinr., collegeQ and Ihe lar-ei
Fil.,rda library community and bega', r. eiqgaing djgititltc.n trend
and issues to identify potential implications for LINC('

The committee also reviewed the progress of the Ask a Librarian
virtual reference service.




CCLA Annual Report 2004-2005


Activities and Accomplishments, 2004-2005

The CCLA Advisory Board endorsed the following goals and objectives for FY 2004-05. For each objective, specific activities performed by
CCLA during 2004-05 to satisfy that objective are identified. Some activities may satisfy more than one goal or objective and are noted
accordingly.

Goal 1: Pro. ,de access to shared nformoiion resource;

Objectives:

1. Identify and address resource sharing issues and opportunities among LINCC r,-th.,t,.ns

During 2004-2005, CCLA and Ex Libris continued to collaborate on the development of LINCC functionality -h1I I11 allow for statewide
request of books and other collection materials between community college libraries. The functionality remains a key development area for
CCLA and Ex Libris, as it will restore similar functionality previously available with the legacy LINCC library management system (LMS).

CCLA conducted the 12th annual Resource Sharing Survey in October 2004. The annual survey, sponsored by CCLA's Library Programs
and Services Committee, tracks interlibrary loan (ILL) activity, services and staffing, document delivery, and collection development. Survey
results indicated a decline in resource sharing between community colleges from the previous year, emphasizing the need for interlibrary
loan functionality within LINCC.

LINCC institutions continue to benefit from the statewide courier service. CCLA and its Advisory Board have provided significant leadership
and resources toward the development of this invaluable service. During 2004-2005, the service moved 47,976 books among Florida's
community colleges. According to CCLA's 2004 Resource Sharing Survey, community colleges estimate that approximately 78 percent of
their document delivery activity is conducted using the statewide courier service.

The seventh annual joint meeting of the CCLA Executive Committee and FCLA Board was held in December 2004.

CCLA held five regional Advisory Board meetings in 2004 with community college library administrators and representatives from regional
library cooperatives.

CCLA began preparations for an upgrade of the Ariel document delivery software. CCLA provides the Ariel software free of charge to each
community college. Ariel enhances a library's ability to exchange documents electronically with other libraries around the world that also
utilize the software. CCLA will make the upgrade available in early FY 2005-2006.

CCLA monitors the information marketplace for potential cooperative purchasing and licensing opportunities beneficial to community
college libraries.

2. Expand access to centralized niE:.orm-ia.-.r resources through an information portal to support the community ccll.-e
educational process.

CCLA continued to refine and expand upon its statewide library information portal, LINCCWeb, which provides convenient and reliable
web-based access to information-rich full-text databases, eBooks, the collections of Florida's community college and public university
libraries, and collections of public libraries representing major metropolitan areas throughout the state.

During 2004-2005, LINCCWeb users performed 22,694,384 structured database searches-a 25 percent increase over the previous
year.

CCLA continued to refine its user authentication processes during 2004-2005 to expand student access to electronic resources provided
by their local institution. Institutions that license electronic resources directly from vendors can request CCLA to authenticate use of those
resources by their students both inside the library and from remote access points. Refinement of authentication processes during 2004-
2005 included increasing security of user data used for authentication and developing redundant processes to ensure that users have
access to resources during periods of LINCCWeb maintenance.

CCLA currently provides user authentication capability for 167 unique databases offered by 32 commercial vendors, including premier
content providers such as EBSCO, Thomson-Gale and ProQuest.

Among the key LINCCWeb development activities during 2004-2005 was local customization. Co-branding of LINCCWeb screens to
incorporate college logos, color and other local elements that more closely associate LINCCWeb with respective institutions was intro-
duced in August 2004. Based on guidelines developed jointly by CCLA and its Executive Committee, CCLA worked closely with each
college to activate local co-branding and other related customization options.




CCLA Annual Report 2004-2005


In 2005, CCLA began tailoring a new version of LINCCWeb's foundation software, MetaLib. Anticipated for release in early 2006, the
enhanced MetaLib will offer a more effective user interface, ranking of search results and improved e-journal searching.

In May 2005, CCLA activated a new feature that enables LINCCWeb users to search for eBooks using the LINCCWeb catalog. The initial
phase covered the collection of eBooks purchased by the State of Florida for use by ill community colleges. A second phase, to be activated
in late 2005, will provide access from the LINCCWeb catalog to eBook collections purchased by local institutions.

Redesigned LINCCWeb screens and a new site structure, introduced in August 2004, now provide LINCC libraries with increased customization
options, including the ability to predefine LINCCWeb search starting points to best match search strategies used by their students. Informa-
tion on CCLA's web site provides libraries with detailed instructions on how to maximize the effectiveness of available LINCCWeb customization
options for their students.

During 2004-2005, CCLA continued to integrate Ex Libris' SFX technology into LINCCWeb. SFX links together all parts of LINCCWeb's
electronic collection, including full-text repositories; abstracting, indexing, and citation databases; online library catalogs, and other web
resources. In summer 2005, CCLA will begin tailoring a new version of SFX that will provide enhanced search capabilities for LINCCWeb
users.

In January 2005, CCLA established administrative accounts for each community college that allow for management of local settings
related to eBook vendor NetLibrary.

CCLA developed and tested new LINCCWeb Course Reserves functionality that will provide student access to college-level Course Reserves
materials from LINCCWeb.

Close collaboration between CCLA, its advisory committees and II ICC library staff continues to benefit LINCCWeb refinement activities.
CCLA's Information Portal Committee, comprised of community college library public services staff, provides key advisement to CCLA,
offering invaluable input regarding student preferences, practices and information needs that enables CCLA to tailor LINCCWeb to the
unique learning environment of community colleges.

CCLA continues to seek opportunities to identify and provide web-based information resources that assist library staff in effectively delivering
services to their users. CCLA's "Library Staff Resources" web page includes information on resource sharing, copyright, licensing, informa-
tion literacy and other professional topics.

3. Deliver LINCC services directly to the user's preferred location through resource sharing and technological means.

Community college libraries used LINCC's library management system to circulate 1,388,342 items during 2004-2005.

CCLA, the Tampa Bay Library Consortium (TBLC), and community coll-g- libraries continued their collaborative development of Florida's
statewide virtual reference service, Ask a Librarian, which provides the state's 1 7 million citizens with online access to professional library
reference staff to answer their questions and assist in locating and using information on the web. During 2004-2005, Ask a Librarian
registered 12,618 live chat reference sessions.

Statewide and local promotion of Ask a Librarian has resulted in its steady growth, both in terms of libraries participating in the service and
in average monthly reference sessions. Fifteen new libraries joined Ask a Librarian during 2004-2005, bringing the total number of libraries
participating in the service to 87. Participation in Ask a Librarian includes academic, public, and special libraries throughout Florida.

Activities supporting this objective are also listed under Goal 1, Objective 1, page 14 (Statewide Courier).


4. Continue development of the CCLA/LINCC system and web-based information resource environment.

Atop priority for CCLA during 2004-2005 was the refinement of LINCC's library management system to meet the needs and expectations
of community c..llge- libraries. Significant progress was made toward that goal during 2004-2005, bolstered by close collaboration with
automated library software vendor Ex Libris-provider of LINCC's Aleph, MetaLib and SFX foundation software-along with community
college library and technical staffs, and CCLA's Advisory Board and standing committees. The groups worked together to identify and
resolve a number of outstanding operational issues that remained -.II: i,,g January 2004's statewide activation of new library manage-
ment system software. While several key functionalities such as interlibrary loan and media booking remain in development, nearly all
conversion-related issues have been resolved. CCLA continues to refine LINCC, developing new features and functionality that help libraries
more effectively manage local library activities and serve their users.

CCLA continued close collaboration with its advisory groups and community college library staff throughout 2004-2005 to refine Ex Libris
products used by LINCC. Such collaboration has resulted in significant enhancement of LINCC and CCLA services. During 2004-2005,
35 library staff served on CCLA-sponsored committees; 1 9 community colleges were represented on at least one CCLA committee. CCLA's
larger Advisory Board includes representation from each of the state's 28 community colleges.




CCLA Annual Report 2004-2005


Collaboration between CCLA and Ex Libris to address outstanding issues and maximize the software's effectiveness for LINCC libraries
continues.

A joint Aleph Implementation Steering Committee (AISC) and smaller functional task forces continued to collaborate to address policy-
level issues that will affect the new library management systems for community college and state university libraries. The committee and
task forces are comprised of representatives from CCLA, the Florida Center for Library Automation, the state's university libraries, and the
State Library of Florida.

In March 2005, and again in May 2005, key CCLA staff met with eight Ex Libris customers in the United States who provide large scale,
statewide shared systems. The meetings provided an opportunity to exchange information about the unique aspects of shared system
environments, discuss common issues affecting the systems, share experiences, and identify potential development opportunities for the
meeting participants and Ex Libris. It is anticipated that similar meetings will take place in 2005-06 as part of a formal Large Scale Shared
System Initiative representing the needs of those system providers and their users.

CCLA continued to enhance LINCC's computing infrastructure in order to accommodate new requirements and anticipated system growth.
In April 2005, LINCC's LMS was migrated to a new Sunfire E20K enterprise-class server. The E20K offers an enhanced computing
infrastructure with greater system capacity and provides CCLA the ability to more efficiently manage LINCC data behind the scenes
through such operations as concurrent processing.

CCLA developed, tested and prototyped new LINCC functionality that enables libraries to use LINCC to send orders electronically to
materials vendor Yankee Book Peddler via Electronic Data Interchange (EDI). The functionality was prototyped at Seminole Community
College in spring 2005. Incorporation of EDI for other materials vendors used by LINCC libraries will follow.

CCLA installed and tested new LINCC Circulation Self Check functionality in April 2005. The stand-alone Self Check workstation enables
library patrons to check out materials without staff intervention. St. Petersburg College began prototyping LINCC Circulation Self Check in
May 2005.

An additional shelf-reading/collection maintenance capability, equivalentto the inventory functionality offered by the legacy LINCC system,
was prototyped at Okaloosa-Walton College, South Florida Community College and at the Wolfson campus of Miami Dade College in
2005. The functionality enables libraries to collect data about their local collections, upload that data to CCLA for comparison to system
data, and then print reports for local reconciliation of discrepancies. Results of the three prototype efforts indicated that the product tested
did not sufficiently meet the needs of LINCC libraries, and therefore was not implemented.

CCLA began development of an equipment certification program that will provide testing and certification of peripheral equipment used
with LINCC.

Activities supporting this objective are also listed under Goal 1, Objective 1, page 14 (Statewide Request).

5. Enhance the LINCC database of college library resources through holdings added, ongoing processing, and quality control
efforts.

The LINCC system continued to grow and diversify in its accessibility and functionality. As of June 30, 2005, the LINCC database con-
tained 1,210,127 active bibliographic records and 3,972,388 individual items-an increase of 5 percent and 4 percent, respectively, over
FY 2003-04 totals. The authority control process continues to enhance and improve the quality of the union database.

Numerous scheduled maintenance programs were run during the year to maintain the quality and integrity of the LINCC bibliographic
database. The programs help ensure database integrity and efficiency by purging duplicate, obsolete or invalid records, checking validity of
record data, and updating record data.



Goal 2: Ensure continuing libraoi- de. eloprienti though the effect .e u:e of technology, training, support and
corI-jltation

Objectives:

1. Develop and improve CCLA consultation services to assist libraries in effective use of library-related technologies.

CCLA continued to provide close consultation with LINCC libraries regarding CCLA/LINCC programs and services. During 2004-
2005, such efforts were largely centered on helping library staff continue to familiarize themselves with the new LINCCWeb and
LII JCC library management system (LMS) introduced in January 2004. CCLA consultants actively provided information, instruction,
suggestions for workflow modifications, and initiated software remediation where necessary.




CCLA Annual ; 2004-200'


During 2004-2005, CCLA staff kept in touch with community college library staff through consultative visits, conference calls, CCLA/
LINCC discussion lists, and e-mail. This expanded communication facilitates an atmosphere of sharing and teamwork from which both
CCLA and the libraries benefit, and enables CCLA to continually assess library needs for future LINCC services.

CCLA's Service Desk fielded 6,914 calls and e-mail requests for service during 2004-2005. As frontline experts on LINCC, CCLA's full-
time customer service support staff is available during all hours libraries are open to assist library staff with CCLA and LINCC products and
services.

CCLA's Network Consultant continues to collaborate with community college libraries and institutional information technology staff to
help ensure the most e-ff:t, e local delivery of LINCC products to users.


2. Develop and improve CCLA training and education programs.

CCLA continued to enhance the instructor-led and web-based course offered under its umbrella educational program, LINCCLearn.
Courses were continuously updated to reflect current LINCC functionality.

CCLA hosted local and regional library staff training on LINCC library management system modules, including acquisitions, cataloging,
circulation and course reserves management. During 2004-2005, CCLA conducted 79 separate training events for 531 attendees.

In January 2005, CCLA and the Florida Distance Learning Consortium co-hosted a statewide technology conference, Portrait of the New
Learner: Aligning Systems, Services and Expectations. The conference, attended by nearly 150 librarians, administrators and faculty from
around the state and nationally, featured experts from Apple Computer, Gartner, the Online Computer Library Center (OCLC) and
Florida's Department of Education, who discussed emerging technologies and trends that will impact Florida's educational system, and
opportunities to use those technologies to more : ft.-:t, Il, deliver services to students.

CCLA's full-featured online course registration software continues to streamline registration and completion of LINCC training. The
software enables library staff to register for any learning opportunity offered through LINCCLearn, including both instructor-led and web-
based courses.

Regional LINCC user meetings were held from October through November 2004. The meetings, attended by 241 community college
library staff, focused on public services and technical services and provided a valuable forum for information sharing among library staff
regarding local activities, best practices, workflow, and related LINCC topics.

CCLA's web-based courses provided basic training on LMS software, and cill.: -I for convenient, cost-effective training of local library
staff who otherwise may not have been able to attend in-person training.

In January 2005, CCLA migrated its LINCCLearn web-based courses from the Blackboard platform to Desire2Learn. The move offers
CCLA the ability to more easily integrate web-based training into other LINCC-related applications, and a more flexible environment for
the development and enhancement of new web-based courses.

CCLA introduced a new web-based "Serials Check-in" course in 2005.

CCLA collaborated with the Northeast Florida Library Information Network (NEFLIN) and the Southeast Florida Library Information
Network (SEFLIN) to offertwo copyright workshops in February 2005. Such collaboration between CCLA and multi-type library coopera-
tives reduces duplication of training development and maximizes opportunities for library staff participation. More than 70 library staff
attended the workshops.

As part of its library staff education program, CCLA asks participants to evaluate each instructor-led workshop and training event.
Feedback gathered by the surveys enables CCLA to identify and incorporate improvements to its c erall LINCCLearn program.

CCLA surveyed administrators at each LINCC library to identify training needs, thereby helping to ensure that all library staff have the
necessary knowledge to deliver LINCC services to their local users.

CCLA hosted five regional Public Services workshops during 2005 to educate library staff on the most effective use of various LINCCWeb
features, and to share information about emerging technologies that may influence future service development.


3. Facilitate collaboration in the development of web-based information resources among LINCC libraries.

Activities supporting this objective are listed under Goal 1, Objective 2, page 14 (LINCCWeb); and Goal 1, Objective 3, page 15 (Ask a
Librarian).




CCLA Annual Report 2004-2005


4. Encourage and facilitate library leadership development.

CCLA advisory committees continued to afford community college library staff opportunities to become conversant with current issues
and to enhance leadership skills through committee participation. During 2004-2005, 35 library staff served on CCLA-sponsored
committees; 19 community colleges were represented on at least one CCLA committee. CCLAs larger Advisory Board includes represen-
tation from each of the state's 28 community c.:ll.1jg

5. Promote consistency and uniformity of technology-based library services -lr..u,,gh inter-institutional relationships and activities.

CCLA's web site continued to serve as the master download site for the popular web-based course Introduction to Internet Research (LIS
2004). Course content was updated by the Learning Resources Standing Committee's Internet Course Revision Subcommittee.

The joint Aleph Implementation Steering Committee (AISC) and smaller functional task forces collaborated to address policy-level issues
that affect the new library management systems for community college and state university libraries.

CCLA continues to work with the AISC and the Florida Center for Library Automation on the development of a seamless union catalog that
will serve both community college and university students.

6. Support the standardization and enhancement of statistical gathering nithl-.:.:, to improve library management information.

During 2004-2005, CCLA continued the development of enhanced LMS and LINCCWeb statistical reporting using the web-based LINCC
Reports Service (LRS) and Aleph reporting capabilities. Library staff have access to 32 statistical reports to assist in managing their collec-
tions and LINCC-related activities.

During 2005, CCLA participated in Beta testing of Ex Libris' Aleph Reporting Center (ARC) to determine its potential for enhancing
statistical reporting provided through the LINCC Reports Service. After evaluating the software, CCLA determined that the ARC did not
sufficiently meet the needs of LINCC libraries. During 2005-06, CCLA will continue to monitor Ex Libris' refinement of ARC.

CCLA provided relevant LINCC statistics and worksheets to assist community college libraries with completing their National Center for
Education Statistics (NCES) Academic Libraries Survey (formerly referred to as IPEDS).

Activities supporting this objective are also listed under Goal 1, Objective 1, page 14 (Resource Sharing Survey).

7. Support outcome assessment and management information analysis for the decision-making process of community ccdllge
library services.

Activities supporting this objective are listed under Goal 1, Objective 1, page 14 (Resource Sharing Survey), and Goal 2, Objective 2, page
17 (LINCCLearn assessments/surveys).

8. Maintain and improve -khe CCLA communications and publications program.

CCLA's web site continues to serve a key resource for library staff, providing access to informational and technical materials related to the
operation and delivery of LINCCWeb and LINCC's library management system.

CCLA's electronic discussion lists promote the exchange of information, ideas and practices related to CCLA/LINCC products and services,
including LINCCWeb and LINCC's library management system. CCLA's discussion lists continue to serve as a prominent vehicle for
information sharing between CCLA and LINCC libraries about current and future CCLA/LINCC programs and services, and to facilitate
peer-to-peer professional discussion. As of June 30, 2005 there were 1,317 subscriptions to the discussion lists, with 1,597 messages
initiated during 2004-2005.

In April 2005, CCLA conducted its annual LINCC User Forum at the Florida Library Association conference. The forum provides an
opportunity for LINCC library staff throughout the state to meet with their peers and CCLA staff to discuss current and proposed activities
that affect the LINCC system.

CCLA informational publications were provided both in print and online, and included the DataLINCC newsletter and Director's Report.
An Administrative Report that provides a general update and overview of CCLA/LINCC activities for college administrators and faculty was
also published. Information is increasingly disseminated in online format exclusively because of its timeliness, accessibility to a wide audi-
ence, and ease of updating.

CCLA's Annual Report was printed and distributed to more than 400 community college officials, librarians, and national library journal
editors, and made available online from CCLA's web site.





CCLA Annual Report 2004-2005


During 2004-2005, CCLA migrated its web site, e-mail, discussion lists, and other domain-related services to cclaflorida.org.

CCLA staff facilitates two-way communication regarding LINCC and Florida's community colleges through participation with state and
national library-related organizations.

CCLA staff gave presentations to various library-related organizations.

9. Implement the use of additional evaluative instruments to measure the effectiveness of technology, training, support and
consultation.

CCLA acquired enhanced survey software during 2005 that will provide point-of-use, direct-from-user feedback about CCLA/LINCC
services. CCLA will begin using the software in the development and administration of web-based surveys beginning in late 2005.

CCLA collaborated with its Advisory Board and the Division of Community Colleges and Workforce Education (DCCWE) in the develop-
ment of two DCCWE surveys designed to assess satisfaction with LINCC and CCLA products and services. A first survey was administered
via the Department of Education's (DoE) web site to collect feedback from community college library staff, faculty, administrators, and
other consumers of products and services provided by CCLA. A second survey, largely targeted at students, assessed user satisfaction with
LINCCWeb. During the survey period, March and April 2005, CCLA promoted the surveys through links from LINCCWeb and CCLA's
web site, and directly to library staff using CCLA's electronic discussion lists.



Goal 3: Research, evaluate, implement and communicate information about new and emerging technologies.

Objectives:

1. Research and develop web-based technologies that meet the needs of the library users independent of time and location.

CCLA shares its facility with the Florida Distance Learning Consortium. That relationship provides for close collaboration between the two
organizations to identify, evaluate and implement new technologies and educational tools that have application to the community college
library and learning environments-particularly those that enhance CCLA's delivery of services to distance learners.

Activities supporting this objective are also listed under Goal 1, Objective 1, page 14 (LINCCWeb, MetaLib, SFX); Goal 1, Objective 1,
page 14 (User authentication), and Goal 1, Objective 3, page 15 (Ask a Librarian).

2. Evaluate, acquire, test, and prototype appropriate additional library technology and information products that enhance library
staff productivity and services.

CCLA activated a new web-based service in 2004 that enables LINCC library staff to track calls and e-mails that they have placed with
CCLA's Service Desk. The service was enhanced in 2005 to provide access to library administrators to view all calls placed to the Service
Desk by their college. The call-tracking tool is available from CCLA's web site.

In July 2004, CCLA upgraded its remote application sharing software to provide full encryption during support sessions. CCLA's Service
Desk uses the software to provide direct-to-desktop support for library staff.

Activities supporting this objective are also listed under Goal 1, Objective 3, page 15 (Ask a Librarian); Goal 1, Objective 4, pages 15-
16 (Library management system, E20K); and Goal 2, Objective 2, page 17 (Portrait of the New Learner conference, Desire2Learn
platform).

3. Investigate and implement technologies that enhance user :lt-..,H,.:,,-I.:,

CCLA's web site was frequently updated to announce new or changing services and functionality. Its "Library Staff Resources" section
continues to provide dedicated librarian access to professional information and new LINCCWeb resources.

CCLA's Advisory Board, comprising one representative from each community college, held its annual meeting in June 2005. The Executive
Committee of the Advisory Board met quarterly. Executive Committee members serve as conduits for two-way communication between
CCLA and the various geographic and size groupings of community colleges.





CCLA Annual Report 2004-2005


SActivities supporting this objective are also listed under Goal 1, Objective 2, page 14 (User authentication, SFX); Goal 1, Objective 3,
page 15 (Ask a Librarian); Goal 1, Objective 4, page 15 (Library management system); Goal 1, Objective 4, page 16 (Circulation Shelf
Check); Goal 2, Objective 2, page 17 (Regional Advisory Board meetings, Portrait of the New Learner conference, LINCCLearn, Public
Services Workshops, LINCC User Meetings).



Goal 4: Provide library advocacy and leadership for issues of concern to community college libraries.

Objectives:

1. Request the Division of Community Ci.iile:. to develop an assessment process that orin,,,.:j-li reviews the products, services
and programs of CCLA.

CCLA collaborated with its Advisory Board and the Division of Community Colleges and Workforce Education in 2005 in the development
and administration of two concurrent surveys designed to assess satisfaction with LINCC and CCLA products and services. A first survey
was administered via the Department of Education's (DoE) web site during March and April 2005. The survey collected feedback from
community college library staff, faculty, administrators, and other consumers of products and services provided by CCLA. A second survey
was developed to assess user satisfaction with LINCCWeb. The DoE survey, largely targeted at students, was made available to both
students and college staff via links LINCCWeb and through local college distribution channels during March and April 2005. CCLA
promoted the surveys via links from LINCCWeb and its web sites, and also distributed links and information about the surveys using its
discussion lists.

2. Plan and conduct a comprehensive review, led by the immediate past chair, to examine the impact of K-20 reorganization on
the CCLA Advisory Board processes and relationships and report back to the Advisory Board at the June 2005 annual
meeting.

In 2004, CCLA's Advisory Board charged its immediate past chair, Brian Kelley, Director of Libraries at Palm Beach Community College,
to research and report on the impact and opportunities of K-20 reorganization on the traditional process and relationships between
CCLA, its Advisory Board, and sub-committees. The report was developed during 2004-2005 and presented to CCLA's Advisory Board
at its June 2005 annual meeting.

3. Ensure that the community college libraries have adequate resources to participate in emerging state, regional, national
and international library activities.

Funding for statewide licensing of commercial information resources was proposed as part of CCLA's annual legislative budget request for
FY2005-2006, but was not awarded.

CCLA's Executive Director continued to participate in the Community College Funding Formula Working Group. This group has devel-
oped a structure within which library and information funding issues can be readily incorporated into the Division of Community Colleges
and Workforce Education's annual budget formulation process.

CCLA's Executive Director participated in the formal statewide Strategic Planning effort by the Division of Community Colleges and
Workforce Education Council of Presidents. The plan created the Florida Community C.:Ileg- System portion of the State Board of
Education Strategic Plan tlha ill become the basis for :il1 legislative funding requests by the Department of Education.

Activities supporting this objective are also listed under Goal 1, Objective 3, page 15 (Ask a Librarian) and Goal 1, Objective 4, page 15
(Library management system).

4. Enhance the leadership and advocacy role of CCLA in support of community college library and learning resource issues.

CCLA's Executive Director provided status reports to the Community C :.ll-ge Council of Presidents concerning library technology funding
issues. Members of CCLA's senior management provide status reports to the Community College Chief Information Officers, Council of
Business Officers and Council on Instructional Affairs. Additionally, CCLA's Executive Director serves at the state level on the Florida
Library Network Council.

Representatives from CCLA serve on various decision- and policy-making bodies within the larger community college system, including the
Division of Community Colleges' Executive Leadership Team, and the Florida Community Colleges' Council of Business Affairs and
Information Technology Committee.





CCLA Annual Report 2004-2005


CCLA staff participated in state and national library professional organizations, including the Florida Library Association, the American
Library Association, the National Information Standards Organization (NISO), EDUCAUSE, the Coalition for Networked Information, and
the International Coalition of Library Consortia.

CCLA worked in various settings to enhance awareness of issues relating to intellectual property and borrower privacy.

Activities supporting this objective are also listed under Goal 1, Objective 4, page 15 (Library management system).


5. Market and promote the library as an integral part of the instructional process in the community college educational
experience.

CCLA's Executive Director provided reports to the Florida Distance Learning Consortium Board regarding statewide technology and
distance learning issues.

CCLA contractually hosts 30 web sites of the Florida Distance Learning Consortium.

CCLA continues to work collaboratively with the Florida Distance Learning Consortium to develop other centralized technology hosting
opportunities for the K-20 education environment.

CCLA plays an active role in the statewide promotion of the Ask a Librarian virtual reference service. During 2004-2005, numerous
news releases, newspaper articles, and other communications were distributed to media outlets throughout Florida to announce new
service developments.

Activities supporting this objective are also listed under Goal 1, Objective 3, page 15 (Ask a Librarian); Goal 2, Objective 2, page 17
(Portrait of the New Learner conference); Goal 2, Objective 5, page 18 (LIS 2004), and Goal 3, Objective 1, page 19 (Florida Distance
Learning Consortium).

6. Proactively seek commitment and accountability mechanisms to address the needs identified in the Learning Resources Pro-
gram Review and other corollary assessment tools.

CCLA provides annual statistical data to the Division of Community Colleges and Workforce Education relative to library collections
status within each community college in the Community College System.

Activities supporting this objective are also listed under Goal 1, Objective 4, page 15 (Library management system).


7. Maximize efforts to guarantee the c.:., th,,j.:]-, of ui'g:111 for state-level support of CCLA activities.

CCLA staff continued cost funding and performance tracking activities to facilitate the budget-making process.

CCLA's annual funding is authorized within the Community College Program Fund.

CCLA, the Division of Community Colleges and Workforce Education, and the Florida Department of Education continued to work
together to equip staff with the best possible information for legislative and legislative committee staff decision-makers.

8. Ensure that community college library and information needs are fully met within the Florida education governance
structure.

CCLA's Executive Director continues to serve on the Community College System Chancellor's Executive Leadership Team, where he
actively presents library issues at the highest level of community college oversight.

The Division of Community Colleges and Workforce Education maintains an appointed liaison to CCLA's Advisory Board, thereby afford-
ing an opportunity to enhance awareness of library and information needs at the highest levels of the Division.

Activities supporting this objective are also listed under Goal 1, Objective 4, page 15 (Library management system), and Goal 4, Objective
3, page 20 (Leadership and advocacy role, Strategic Plan).




CCLA Annual Report 2004-2005

9. Provide information and fiscal data to support local institutional needs.

Activities supporting this objective are listed under Goal 2, Objective 6, page 18 (Statistical reports), and Goal 4, Objective 7, page 21
(Performance tracking).

10. Utilize standardized management and financial data to support assessment, advocacy, and accreditation issues.

CCLA provides annual statistical data to the Division of Community Colleges and Workforce Education relative to library collections status
within each community college in the Community College System.



Gool 5 Enhance librar/ ser ices and resources through mutually beneficial alliance.

Objectives:

1. Facilitate the c:.jl:jr:t, e integration of web-based information resources across the delivery systems within the Florida
education governance structure.

Activities supporting this objective are listed under Goal 1, Objective 3, page 15 (Ask a Librarian); Goal 1, Objective 4, pages 15-16
(Library management system, AISC), and Goal 3, Objective 1, page 19 (Florida Distance Learning Consortium).

2. Maximize the unique c.ppo..:i1r. i.e: for innovation created by the Ex Libris technologies uilI:e:-l by Florida 'i.la,.II

Activities supporting this objective are listed under Goal 1, Objective 1, page 14 (MetaLib, SFX), and Goal 1, Objective 4, page 15 (Library
management system).

3. Participate in the development of the Florida Electronic Library.

Community college libraries continue to benefit from access to selected OCLC and Gale databases available through the Florida Elec-
tronic Library and funded by the State Library of Florida.

Ask a Librarian is a key component of the Florida Electronic Library. During 2004-2005 the service's statewide coordinator gave numerous
presentations in association with activities of the Florida Electronic Library.

CCLA's Executive Director is a member of the Florida Library Network Council, which has advisory responsibilities regarding the Florida
Electronic Library.

Activities supporting this objective are also listed under Goal 1, Objective 3, page 15 (Ask a Librarian).

4. Partner with other agencies and organizations for collaborative development and enhancement of library and information
resources and services.

CCLA maintains active memberships in statewide, regional, national, and international organizations that share CCLA's goals for collabo-
rative development and enhancement of library and information resources and services.

Activities supporting this objective are also listed under Goal 1, Objective 3, page 15 (Ask a Librarian); Goal 1, Objective 4, page 15
(Library management system); Goal 2, Objective 5, page 18 (AISC); and Goal 3, Objective 1, page 19 (Florida Distance Learning
Consortium).




CCLA Annual Report 2004-2005


5. Seek alternative funding opportunities to enhance services and resources.

The statewide virtual reference service, Ask a Librarian, has requested continued funding for the period October 2005 to September
2006. Ask a Librarian is currently funded by a Library Services and Technology Act grant awarded to CCLA by the State Library of Florida.

Activities supporting this objective are also listed under Goal 3, Objective 1, page 19 (Florida Distance Learning Consortium).


6. Act as agent for cooperative purchasing and licensing initiatives.

During 2004-2005, CCLA negotiated group licenses valued at more than $1.36 million with vendors of 58 library information data-
bases, acting as agent on behalf of participating colleges seeking to retain access to these products with local funding.




CCLA Annual Report 2004-2005


Goals and Objectives for 2005-2006

Florida's community college libraries are noted for their dedication to serving the teaching and learning community. This mission
is performed within an environment that is rapidly being reshaped by the explosion of digital information and technology
throughout the educational process. The Executive Committee of the Advisory Board to the College Center for Library Automation
supports the following goals and objectives for 2005-2006 that affirm its commitment to serve students.

As technology improves access to Florida's libraries, collaboration will grow into interdependence. Emphasis will be placed on
facilitating a smooth transition to new operational models, anticipating the opportunity to contribute as issues of policy and
strategic planning in library technology and information services are addressed at statewide levels. CCLA will seek to enhance
library services and resources through alliances that may extend beyond the educational service system.

CCLA continues to be strongly shaped by collaborative input from the local institutional level. CCLA is also guided by priorities
established by the Community College Council of Presidents, Division of Community Colleges and Workforce Education, and
State Board of Education. The use of technology to support online library services has been highly successful because of the
service-oriented approach taken at the state and local levels. The Advisory Board model established in 1989 has ensured a
dynamic and well-coordinated community college information delivery system. This advisory process enables CCLA to provide
new and expanded programs and technology that maximize educational access in support of the community college's mission. To
ensure future success, CCLA must continue seeking input from the broader and more diverse communities being served. It is
critical to maintain a balance between the needs of local institutional libraries and the efficiencies offered by state level services
and technology. The overall administrative goal in the area of library and information services remains to deliver nrfornmatirn in
support of the educational process when and where the information seeker needs it.

Goal I Pro,. ide access to shared information resources.

Objectives:

1. Identify and address resource sharing issues and opportunities among LINCC institutions.

2. Expand access to centralized information resources through an information portal to support the community college educa-
tional process.

3. Enhance delivery of LINCC services directly to the user's preferred location through resource sharing and technological
means.

4. Continue development of the CCLA/LINCC system and web-based information resource environment.

5. Enhance the LINCC database of college library resources through holdings added, ongoing processing, and quality control
efforts.


Goal 2: Ensure continuing library, development through the effect .e use of technology, training, support and
consultation.

Objectives:

1. Develop and improve CCLA consultation services to assist libraries in effective use of library-related technologies.

2. Develop and improve CCLA training and education programs.

3. Facilitate collaboration in the development of web-based information resources among LINCC libraries.





CCLA Annual Report 2004-2005


4. Encourage and facilitate library leadership development.

5. Support the standardization and enhancement of statistical gathering methods to improve library management information.

6. Support outcome assessment and management information analysis for the decision-making process of community college
library services.

7. Maintain and improve the CCLA communications and publications program.

8. Implement the use of additional evaluative instruments to measure the effectiveness of technology, training, support and
consultation.


Goal 3 Research, e aluate, implement and communicate information about ne'.. and emerging technologies

Objectives:

1. Research and develop web-based technologies that meet the needs of the library users independent of time and location.

2. Evaluate, acquire, test, and prototype appropriate additional library technology and information products that enhance
library staff productivity and services.

3. Investigate and implement technologies that enhance user self-sufficiency.

4. Communicate information concerning new and emerging technologies.


Goal 4: Pro ide library ad'.ococy and leadership tor issues of concern to community college libraries.

Objectives:

1. Continue the Division of Community Colleges and Workforce Education annual assessment process reviewing the products,
services and programs of CCLA.

2. Review and implement, as appropriate, the recommendations of the RECAP report.

3. Continue the leadership and advocacy role of CCLA in support of community college library and learning resource issues.

4. Market and promote the library as an integral part of the instructional process in the community college educational
experience.

5. Proactively seek commitment and accountability mechanisms to address the needs identified in the Learning Resources
Program Review and other corollary assessment tools.

6. Maximize efforts to guarantee the continuance of funding for state-level support of CCLA activities.

7. Advocate for community college library and information needs being met within the Florida education governance structure.

8. Provide information and fiscal data to support local institutional needs.

9. Utilize standardized management and financial data to support assessment, advocacy, and accreditation issues.





CCLA Annual Report 2004-2005

10. Continue efforts seeking adequate funding to provide electronic library resources to the community college students of Florida.


Goal 5: Enhance library services and resources through mutually beneficial alliances.

1. Facilitate the collaborative integration of web-based information resources across the delivery systems within the Florida
education governance structure.

2. Explore ways to maximize the Ex Libris technologies.

3. Participate in the development of the Florida Electronic Library.

4. Partner with other agencies and organizations for collaborative development and enhancement of library and information
resources and services.

5. Seek alternative funding opportunities to enhance services and resources.

6. Act as agent for cooperative purchasing and licensing initiatives.




CCLA Annual Report 2004-2005


Financial Summary, 2004-2005
s of June 30. 2005


Operating Costs

Salary and Benefits

Travel and Training

Service Contracts

Facilities

Repairs/Replacement of Equipment

Other Current Expenses

TCC Operational Expense

TOTAL FINANCIAL ACTIVITY


$5,318,170

343,734

612,352

763,246

519,764

385,550

80,000

$8,022,816






















































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