UF Libraries Services for Students with Disabilities Task Force: Report 2013/2014

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Title:
UF Libraries Services for Students with Disabilities Task Force: Report 2013/2014
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Task Force Assessment Report
Creator:
Ewing, Stacey
Baglier, Tiffany
Fruin, Christine
McDonough, Paul
Venie, Todd
Publication Date:

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Abstract:
The charge to the Services for Students with Disabilities (SSD) Task Force is to assist in the evaluation of current University of Florida (UF) George A. Smathers Libraries policies and procedures relating to services and resources for students with disabilities, and to develop prioritized plans relating to programs and services for students with disabilities. The group was tasked with performing this evaluation through review and consideration of best practices and models of peer institutions, as well as performing formal assessment via inventories, surveys, focus groups, and/or interviews. Recommendations based on the findings of this task force are located at the end of this report under Task Force Recommendations and the full survey results and complete inventory data are located in the Appendices.
Acquisition:
Collected for University of Florida's Institutional Repository by the UFIR Self-Submittal tool. Submitted by Stacey Ewing.
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Published

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University of Florida Institutional Repository
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University of Florida
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All rights reserved by the submitter.
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IR00004326:00001


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SERVICES FOR STUDENTS WITH DISABILITIES TASK FORCE 2013/2 014 REPORT Introduction The charge to the Services for Students with Disabilities (SSD) Task Force is to assist in the evaluation of current University of Florida (UF) George A. Smathers Libraries policies and procedures relating to services and resources for students with disabilities, and to develop prioritized plans relating to programs and services for students with disabilities The group was tasked with performing this evaluation through review and consideration of best practices and models of peer institutions as well as performing formal assessment via inventories, surveys, focus groups, and/or interviews Recommendations based on the findings of this task force are located at the end of this report under Task Force Recommendations and the full survey results and complete inventory data are located in the Appendices Peer Libraries Review In April 2013, the SSD task force conducted a review of assistive services and resources and UF Libraries RCM Budget Report and the Association of American Uni versities. In March 2014, an additional review was completed. Primarily, data was collected from the peer When the task force ran into difficulties locating information on the sites follow up interviews were conducted by phone, email, and/or online reference chat services. Peer Libraries Review: A ssistive Services and Resources Services and resources across the peer libraries were, for the most part, consistent. One hundred percent of the peer libraries offered some form of individu alized research assistance and/or library orientations in addition to helping with catalog searches and Interlibrary Loan (ILL) requests. Nearly all of the libraries offered assistance with photocopy ing scanning and book retrieval. Many offered quiet ro oms and/ or study carrels, reserved specifically for students with disabilities Notable services and resources offered : Branch to branch delivery of materials for users with mobility issues Extended time allowed on course reserves items Assistive technology labs Librarian specializing in disability resources and outreach Unique resources available for checkout : Small, trolley baskets Wheelchairs and motorized carts Leaders in assistive services and resources : Florida State University Michigan State University Please view A PPENDIX A for complete results of the Peer Assistive Services and Resources Review

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Peer Libraries Review: Adaptive Technologies Adaptive technologies varied greatly from library to library, but approximately 60% of the libraries had an assistive technology room/lab in addition to the JAWS and ZoomText software programs Nearly 80% of the libraries ha d at least one version of text to speech software. Roughly, half of the libraries had Kurzweil 3000 software and/or Kurzweil scanners. Notable Technologies Offered: Assistive listening devices for library events and classes Closed captioned televisions (CCTVs) Unique Technologies A vailable for Borrow : Portable sca nners and Smart Pen devices ZoomText, Kurzweil, and iZoom on USB drives Headphones (regular and noise cancelling) Leaders in Adaptive Technologies: Duke University Florida State University Please view APPENDIX B for complete results of the Peer Adaptive Technologies Review UF Libraries Review : Assistive Services and Resources and Adaptive Technologies The SSD task f orce surveyed the seven branches of the George A. Smathers Libraries and the UF Legal Information Center to determine an accurate inventory of assistive services and resources and adaptive technologies currently offered to patrons with special requirements. The inventory was performed March 2013 and a follow up review completed in November 2013. Inventory results reveale d that throughout the library branches there are varying levels of services, resources, and technologies available to patrons with disabilities While all of the library branches offer basic services such as photocopying assistance book retrieval and resources such as accessible workstations building entrances and signage some of the UF Libraries branches were un equipped with magnifiers, audio equipment and other hardware / software necessary to provide optimal service to patrons needing accommodatio n The process of conducting the inventory exposed another concern inadequate communication of available services, resources, and technologies. The L ibrar ies staff was not always aware of available equipment and serv ices In formation on existing services and resources was often un available on the websites of the individual library branches and there were many inaccuracies on the Services for Users with Disabilities web page on the main UF Libraries website Please view APPENDIX C and APPENDIX D for complete results of UF Libraries Inventory Review.

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UF Libraries vs. Peer Libraries: Summary Overall, the services, resources, and adaptive technologies available at UF Libraries compare favorably with those available at pee r institutions. In comparison to its peers, the UF Libraries provided similar services, resources, and adaptive technologies. However, UF lags behind its peers in the availability of adaptive equipment and software. UF Libraries vs. Peer Libraries: Assistive Ser vices and Resources Comparison When comparing the UF Libraries to its peers, the UF Libraries meet s and in some cases, exceed s offerings at other universities in areas such as providing assig ned ADA compliant workstations, accessible building entrances, and braille signage. UF also excels in offering assistance with various research tasks, such as scanning and copying, borrowing and retrieval services, individual research assistance and library orientations. There are a few resource s and services provided by at least some peer institutions that are currently unavailable at most or all branches of the UF L ibraries. For example, 42% of the peer libraries offered adjustable tab les compared to 13% of the UF Libraries branches. Notable examples of resources and equipment unavailable at the UF Libraries include: Assistive technology labs : o ffered by 57% of peer libraries Branch to branch delivery of materials : o ffered by 35% of peer libraries Extended loan time on course reserve items : o ffered by 21% of peer libraries A ccommodation for library events or classes : o ffered by 21% of peer libraries UF Libraries vs. Peer Libraries: Ad aptive Technologies Comparison As noted in the previous section ( UF Libraries Review: Assistive Services and Resources and Adaptive Technologies ), there are varying levels of adaptive equipment and software availability at the UF Libraries. Most or all branches meet or exceed peer library offerings of adjustable monitors, OCR software, and very basic Windows acce ssibility software However, w ith regard to other technologies, there is either no availability at the UF Libraries or availability is inconsis tent. For example d esktop magnifiers an item available at 50% of the peer libraries, are only available at four of eight UF Libraries branches Assistive listening through micr ophone amplification is only offered at three out of eight of the UF Libraries branches yet none of the UF Libraries branches offered assistive listening devices (an item offered by 14% of the peer libraries ) Notable examples of s oftware and equipment unavailable at the UF Libraries include: JAWS software : o ffered by 64% of peer libraries ZoomText software : o ffered by 57% of peer libraries Kurzweil 3000 software : o ffered by 49% of peer libraries Closed captioned televisions : o ffered by 42% of peer libraries

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S tudent Survey : Awareness and Use of A ssistive Services and Resources of UF Libraries In February 2014, the task force conduced a brief confidential survey to assess current awareness and utilization by patrons of the services and resources available for persons with disabilities at the UF Libraries. Four hundred and seven patrons responded to the survey. The survey listed the assistive s ervices, resources, and technologies available at the UF Libraries and asked respondents whether they were awar e of the availability of these services and resources and whether they had used them. The survey results revealed that most patrons were unawar e of the availability of magnifying devices and proxy borrowing services. Patrons indicated they were most aware of keyboard shortcuts for increasing text size, the ability to renew materials online, accessible workstations and group study rooms. With resp ect to actual usage, the results mirrored awareness. Renewal of materials online and usage of scanners with OCR had the highest reported usage while use of magnifying devices and utilization of proxy borrowing had the lowest reported usage. The third and final question of the survey asked respondents for suggestions of additional services for persons with disabilities that they would like to see added to the Libraries. A few of the notable suggestions follow: Headphones for hard of hearing in library viewings Mini CCTV s for low vision More connections between the library and the Disability Resource Center Some type of area that is more beneficial to those with troubles focusing a quiet area, perhaps with a DRC counselor availa ble for he lp planning studying strategies Please view APPENDIX E for the full list of the Student Survey results. Task Force Recommendations Based upon the information and data gathered from Peer Libraries, the UF Libraries, and UF Students, the S ervices for Students with Disabilities Task Force has compiled short and long term recommendations in the following areas : Assistive Services Assistive Resources and Adaptive Technologies Training and Instruction Website Updates and Content Promotion and M arketing

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Assistive Services Recommendations Short Term: Designated ADA Contacts Ensure each branch has a designated ADA contact person to handle requests and questions Be certain contact information for these liaisons is widely posted and easily discover able Long term: Consistency of Services Offered Ensure all branches are offering the same services. Course Reserves Allow extended checkout time on course reserve items for students registered with the UF Disability R esources Center (DRC) Branch Delivery Service Create a service offering branch to branch delivery of library materials for students registered with the UF DRC. Accommodation at Library Events or Classes Develop a policy to i nclude a statement at the end of every announcement promoting a Libraries event or class encouraging attendees to contact the libraries (or a specific person) to arrange for accommodation. Universal Accessibility Librarian Hire or appoint a full time lib rarian to act as the main ADA liaison to coordinate all ADA related services resources, and technologies. Duties would include but not be limited to: P erfo rm outreach to the UF Community with focus on UF Students with disabilities Promote awareness of a vailable ADA service s, resources, and technologies Perform specialized library instruction classes as needed Assist in developing policies related to assistive services, resources, and technologies in the Libraries. Assist in providing ADA related training to all library employees Oversee Assistive Technology Lab (s) and trai ning of equipment and software Explore new ADA technologies, resources, and services and make recommendations to the UF Libraries Develop cross campus collaborations for fundi ng and programming Create and c urate content fo r the UF Libraries ADA webpages Coordinate ADA liaisons at UF Libraries branches.

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Assistive Resources and Adaptive Technologies Recommendations Short term: Assistive Technology Lab Creation of an Assistive Technologies Lab with large display panel, scanner, assistive software, assistive listening, adaptive keyboard and mouse, desktop magnifier. Reserve room specifically for students registered with the UF DRC. Quiet Study Carrels Res erve a study carrel or workstation in the quietest spot of the librar y branch (ex. one of the carrels on the fourth floor of Library West) for students registered with the Disability Resource Center. Resources for Checkout Basket or small bodega cart Assis tive Software for checkout on USB drive (Kurzweil, ZoomText) Portable scanners Smart Pen devices Headphones (regular and noise cancelling) Long term: Consistency of Resources Offered Ensure all branches are offering the same resources For example, HSCL is the only branch that offers adjustable tables as an assistive resource Consistency of Adaptive Technologies Offered Ensure all branches are offering the same adaptive t echnologies For example, only two branches offer adaptive keyboards and mice. Expan sion of Adaptive Software Offered Currently there are no adaptive software programs available at any of the UF Libraries branches besides the very basic Windows operating system accessibility features Ensure consistency of software across branches (and a t the UF DRC) and expand a daptive software offerings at all of the branches to include: Kurzweil JAWS ZoomText MAGIC Assistive Listening Devices Offer the choice of using an assistive listening device at events, workshops, etc. (see Service Recommendations for the inclusion of request for this resource on all event invites and notices)

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Website Content and Updates Recommendations Short Term: Specific Items to Include on Each Branch Page Handicapped p arking closest to each branch. W heelchair a ccessibility: Entrances to buildings Accessible bathrooms Accessible fountains Study r ooms Computer w orkstations Clearly list all services : Assistive s ervices (that should be offered at ALL branches) Assistive r esources (that should be offered at ALL branches) Adaptive te chnologies and their locations List of branch ADA contact information Examples of Content on Peer ADA Webpages and Guides : http://guides.lib.fsu.edu/content.php?pid=74901&sid=554802 http://www.lib.msu.edu/general/policy atc/ http://www.lib.usf.edu/services/ ada services/ http://www.lib.utexas.edu/services/assistive/ Long Term: Tri annual Review of Main ADA Webpage Diversity Committee to review the UF Libraries ADA webpage at the start of every l ong semester to ensure accuracies. Tri annual Review of Branch ADA Webpage ADA Contact person at each branch to review their branch ADA webpage to at the start of every long semester to ensure accuracies. Training/Workshop and Instruction Recommendations Potential Resources for Workshops: UF & UF Librar ies Human Resources Departments UF Disability Resource Center UF ADA Compliance Office UF Health and Wellness Center Association of Specialized and Coope rative Library Agencies (ASCLA) NEFLIN

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Workshop Topic Suggestions for UF Students: Training on assistive services, resources, and technologies available in the UF Libraries Training on assistive services, resources, and technologies available at U F Specialized library instructi on, orientation, and tours Workshop Topic Suggestions for Libraries Staff: Sensitivity and awareness training. Training on assistive services, resources, and technologies ar e available in the UF Libraries Training on assistive services, resources, a nd technologies available at UF Autism and spectrum disorders Deaf and hard of hearing Developmental disabilities Learning disabilities Mental illness Multiple disabilities Physical disabilities Vision Promotion and Marketing Recommendations Brochure s and Handout s Creation of brochures and handouts that can be given away at the UF Preview t ables, servi ces points in the branches, the UF Disability Resource Center Office, and other relevant offices and departments across campus. Accommodation Statement Include a statement at the end of every announcement promoting a Libraries event or class, encouraging attendees to contact the libraries (or a specific person) to arrange for accommodation

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Appendix A ADAPTIVE TECHNOLOGIES @Peer Institutions DUKE UNIVERSITY FLORIDA STATE U. MICHIGAN STATE U. OHIO STATE U. U. OF ILLINOIS U. OF MIAMI U. OF MICHIGAN U. OF MINNESOTA U. OF PITTSBURGH U. OF NORTH CAROLINA U. OF SOUTH FLORIDA U. OF TEXAS U. OF WASHINGTON U. OF WISCONSIN % ASSISTIVE EQUIPMENT Assistive tech room or lab X X X X X X X X 57 % Assistive listening devices X X 14 % Braille/Braille Terminal X X X 21 % CCTV X X X X X X 42 % Digital recorder X 7 % iPad for ADA Use X 7 % Headphones X 7 % Keyboard (ADA) X X X 21 % Kurzweil 1000 Scanner X X X X 28 % Magnifier, Desktop X X X X X X X 50 % Magnifier, Portable X X 14 % Mice (ADA) X X X 21 % SARA reading machine X 7 % Scanner, Flatbed X X 14 % SmartPen X X 14 % Talking Calculator X 7 % TTY X X X X 28 % Voice Amplifier portable X 7 % ASSISTIVE SOFTWARE Abby FineReader X 7 % Atlas Speaks X 7 % Dragon X X X X X 28 % Inspiration X X 14 % IZoom (USB Drive) X 7 % JAWS X X X X X X X X X 64 % Kurzweil 3000 X X X X X X 42 % Kurzweil (USB Drive) X 7 % MAGiC X X X 14 % OpenBook X 7 % ReadAloud X X 14 % TextAloud X 7 % WYNN literacy software X 7 % ZoomText X X X X X X X X 57 % ZoomText (USB Drive) X X 14 % TOTAL # OF ITEMS: 17 17 10 0 6 1 10 4 0 5 1 11 6 8

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Appendix B SERVICES & RESOURCES@Peer Institutions DUKE UNIVERSITY FLORIDA STATE U. MICHIGAN STATE U. OHIO STATE U. U. OF ILLINOIS U. OF MIAMI U. OF MICHIGAN U. OF MINNESOTA U. OF NORTH CAROLINA U. OF PITTSBURGH U. OF SOUTH FLORIDA U. OF TEXAS U. OF WASHINGTON U. OF WISCONSIN % SERVICES Retrieval Assistance X X X X X X X X X X X 78% Branch to branch delivery of materials X X X X X 35% Proxy Borrower Service X X X X X X X X 57% Extended Loan time on Course Reserves X X X 21% Photocopy and/or Scanning Help X X X X X X X X X X X 78% Individual Research Assistance and/or Library Orientations X X X X X X X X X X X X X X 100% Assistance with Catalog Searches X X X X X X X X X X X X X X 100% Assistance with ILL Requests X X X X X X X X X X X X X X 100% Accommodation for library events or classes X X X 21% TOTAL # OF SERVICES 8 5 6 6 6 5 6 7 7 3 5 8 5 6 RESOURCES Adjustable Table(s) X X X X X X 42% Baskets/Shopping Carts X 7% Kurzweil Software on USB for Checkout X 7% Lockers X 7% Portable Scanner for Checkout X 7% Read Aloud Space X 7% Smart Pen for Checkout X 7% Study Carrel or Quiet Room (non tech) X X X X X 35% Tactile Maps X 7% RELAY/TTY X X X X X 35% ZoomText Software on USB for Checkout X 7% Wheelchair, Manual X 7% Wheelchair, Motorized X 7% TOTAL # OF RESOURCES 0 8 6 1 1 1 1 1 1 1 1 1 2 0

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Appendix C ADAPTIVE TECHNOLOGIES @UF Libraries ARCHITECTURE & FINE ARTS EDUCATION LIBRARY HEALTH SCIENCE CENTER LATIN AMERICAN COLLECTION LEGAL INFO. CENTER LIBRARY WEST MARSTON SCIENCE LIBRARY SPECIAL COL. & AREA STUDIES ASSISTIVE EQUIPMENT Audio/Speakers X X X Keyboard (ADA) X X X Magnifier, Desktop X X X X Magnifier, Portable X X X X Microphone for Assisted Listening X X X Monitors, Adjustable/Large X X X X X X Mice (ADA) X X X X TOTAL # OF EQUIPMENT ITEMS 1 7 4 0 5 7 3 0 ASSISTIVE SOFTWARE OCR Software X X X X X X X OS X (basic) Accessibility Software X Windows (basic) Accessibility Software X X X X X X X X TOTAL # OF SOFTWARE ITEMS 2 2 3 2 1 2 2 2

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Appendix D ADA SERVICES & RESOURCES@UF Libraries ARCHITECTURE & FINE ARTS EDUCATION LIBRARY HEALTH SCIENCE CENTER LATIN AMERICA COLLECTION LEGAL INFO. CENTER LIBRARY WEST MARSTON SCIENCE LIBRARY SPEC. COL. & AREA STUDIES SERVICES ADA Issues/Designated Contact Person X X X X X Course Reserve Unit Scanning/Email X X X X X X X X Individual Research Assistance and/or Library Orientations X X X X X X X X Photocopy/Scanning Help X X X X X X X X Proxy Borrower Service X X X X X X X X Retrieval Assistance X X X X X X X X TOTAL # OF SERVICES 6 6 6 6 5 6 5 5 RESOURCES Adjustable Furniture X Assigned ADA Workstations X X X X X X X ADA Workstation Policies Posted X X Braille Signage X X X X X X X X TOTAL # OF RESOURCES 2 2 4 2 1 3 2 2

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APPENDIX E – USER ASSESSMENT RESULTS QUESTION 1: Please indicate your awareness of the following library services AWARENESS OF SERVICES & RESOURCES AWARE UNAWARE CTRL Key on Keyboard + Scroll Button on Mouse Increase/Decrease Text Size 60% 40% Renewal of Materials Online: Patrons can renew checked out items online by going to the "Your Account" link on the library homepage 52% 48% Wheelchair Accessible Computer Workstations 52% 48% Wheelchair Accessible Group Student Rooms 51% 49% Scanners with OCR Software (Adobe and HP Solutions) 48% 52% Photocopy Service: Staff will make photocopies of materials brought to the circulation desk with a Gator One/Guest car that has sufficient value to make the copies 32% 68% Microsoft Language Bar and Accessibility Tools on Public Computers 31% 69% Non Circulating Materials: Arrangements can be made for special short term loan to use non circulating materials with equipment 28% 72% Large Print/Type: Upon request, library staff will print handouts in large type for individuals with print related disabilities 20% 80% Retrieval of Materials: Registered disabled users may request that a specific item be retrieved by phoning the holding library's circulation desk 17% 83% Proxy Borrower Authorization: Patrons registered with the UF Disability Resource Center can request special authorization for another individual to serve as a proxy and check out library material on their behalf 9% 91% Topaz Desktop Magnifying Devices 8% 92% Sapphire Portable Magnifying Devices 5% 95% QUESTION 2: Please select any resource or service that you have used at any of the UF Libraries USE OF SERVICES & RESOURCES USED RESPONSES Proxy Borrower Authorization 1 Sapphire Portable Magnifying Devices 2 Topaz Desktop Magnifying Devices 5 Photocopy service for disabled users 5 Wheelchair accessible computer workstations 14 Large Print/Type 14 Other (please list) 16 Wheelchair accessible group study rooms 22 Microsoft language bar and accessibility tools on public computers 26 Retrieval of materials 38 Non Circulating Materials 43 Scanners with OCR Software (Adobe & HP Solutions) 76 Renewal of materials online 93