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What's in it for the User? Communicating the Positives of Policy Change
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Permanent Link: http://ufdc.ufl.edu/IR00000760/00001
 Material Information
Title: What's in it for the User? Communicating the Positives of Policy Change
Series Title: American Library Association (ALA) 2011
Physical Description: Conference Proceedings
Creator: American Library Association (ALA) 2011 ( Conference )
Lindell, Ann (primary author)
Ewing, Stacey (secondary author)
Publisher: UF Libraries
Place of Publication: Gainesville, FL
Publication Date: June 26, 2011
 Subjects
Subjects / Keywords: policy change
communication strategies
communication tools
 Notes
Abstract: Implementing and communicating broad policy changes affecting services is always a challenge. It is even more challenging when at the outset some policies may be negatively perceived by a library’s user population. The University of Florida Libraries recently implemented two system-wide changes directly affecting our users: accelerated replacement of overdue materials with an accompanying increase in fines/fees, and complete overhaul of how printing/photocopying charges are handled. This poster session will showcase the strategies and tools used by librarians to communicate these changes in a positive way, highlighting qualities such as convenience, increased availability of materials, and the use of fines monies to purchase equipment benefiting students.
Acquisition: Collected for University of Florida's Institutional Repository by the UFIR Self-Submittal tool. Submitted by Stacey Ewing.
Publication Status: Published
General Note: Presented at the American Library Association (ALA) Annual Conference in New Orleans, LA. Session V: Sunday, June 26, 2011, 1:00-2:30pm, Table 9.
 Record Information
Source Institution: University of Florida Institutional Repository
Holding Location: University of Florida
Rights Management: All rights reserved by the submitter.
System ID: IR00000760:00001

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2011 ALA Poster Lindell and Ewing ( PDF )


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