September 26, 2008, vol xiv, number 9
UVI Launches Service Charters, Guarantees Service Standards
In an effort to provide the best pos-
sible service to University internal and
external clients, and to hold employees
accountable for superior service, the
University of the Virgin Islands created
service charters for many of its divi-
sions. Those charters were rolled out
at a Service Charter Launch held on
Sept. 19 on the St. Thomas and St. Croix
The charters are documents that
detail how each department or compo-
nent intends to provide the best service.
While service is a main part of the char-
ters, they also describe the duties of
each department or component and pro-
vide basic information about
Lois Saunders, assistant director of the
Cooperative Extension Service 4-H Family
and Consumer Science Program, discusses
the UVI service charters with a newspaper
reporter at the Service Charter Launch on
the St. Croix campus.
"It's a program that will UVI Top Seven
ensure marked and significant To
improvement in the areas of To greet evei
service, accountability and To know our jobs.
cross functionality," said Dr. To treat your con
Haldane Davies, special as- To follow up
sistant to UVI President Dr. To treat our co-workers
LaVerne E. Ragster. Dr. To always remember that co
Davies, who is the coordina- I_
tor of the Universitiy's capacity building initiative, Leap Frog,
took the lead in developing the University-wide charters.
The process for developing the service charters started
more than a year ago. Creation of the
charters was lauded as historic by UVI
"This is a historic moment in the life
of the University," said Dr. Ragster.
"This is an instition that is continuing to
work on its development and matura-
Government officials congratulated
UVI for creating the service charters.
"The University has laid the framework
from which I can draw on to create a
service standard for the Virgin Islands,"
said VI Personnel Director Kenneth
Hermon. VI Labor Department Commis-
sioner Albert Bryan said the documents
will bring aboutpositive change.
"You can change pro-
cesses, you can change proce-
dures, but when you change
culture, you have clearly ac-
complished something," Bryan
A series of service charter
.s we would a customer workshops will be held on both
munication courtesy matters campuses to help faculty and
__ co rt sy__matersI stafffurther understand the im -
portance of service charters and how they impact employees'
daily activities. The service charters will be available for viewing
from the UVI website www.uvi.edu.
Sept. 29 Voices that Count Conference STX
Sept. 29 STT/STJAlumni Meeting STT
Oct. 2-3 Voices that Count Conference STT
Oct. 4 Reichhold Family Series STT
Oct. 7 Excel Workshop STT
Oct. 7-8 Service Charter Workshops STT/STX
Oct. 8 Reichhold Gala featuring Strings STT
Oct. 11 Al Green at Reichhold STT
Oct. 19 World Food Day Activities STX
Oct. 28 Staff Council Meeting STT/STX
yone we meet
. and the University
cern as our concern
UVI Director of Annual Giving andAlumni Affairs Linda
Smith, left, o, i. i. ,, i.; Human Resources Director Yvonne
Lawrence contact alumni at the Alumni Phone-a-thon
held in August.
Celebrates 30 Years
Each year UVI's Reichhold Center for the Arts attempts
to bring a season line-up bigger and better than the year be-
fore. This year the staff members tried even harder to outdo
themselves in celebration of the center's 30th anniversary.
Celebrating three decades of excellece in the arts, the
Reichhold Center unveiled an exciting and diverse season of
music, dance, animation and culture.
The first show of the season is Cirque Le Masque or
"Carnivale" a European-style circus performance on Oct.
4. The grand season opening will be celebrated with a 30th
Anniversary Gala on Oct. 8 the same day the Reichhold
Center's doors were opened for its first season in 1978. The
featured performance for the gala will be by Strings the
Haitian folk group. The season runs through May, ending with
a performance by Grammy Award winner Billy Ocean.
Reichhold Center 2008-2009 Season
Cirque Le Masque Oct. 4
Strings Oct. 8
Al Green Oct. 11
Cook, Dixon and Young:
The Original Three Mo' Tenors Oct. 25
Branford Marsalis Nov. 15
Pilobolus Nov. 29
Les Nubians Jan. 17
Playing Ring Jan. 31
Mario Feb. 7
DanceBrazil March 14
Gregory Isaacs w/Tarrus Riley March 28
The Musical Adventures of Flat Stanley April 11
Billy Ocean May 16
For details visit www.reichholdcenter.com.
Runners take off in the Wellness Day "Round-
the-Campus Relay" held in August on the St.
Thomas campus. The competitoin pitted stu-
dents against staff and faculty.
Shuttle Starts on St. Thomas Campus
After years of requests from students, a shuttle service
for students, faculty and staff on UVI's St. Thomas campus
began on Sept. 22. The campus shuttle bus accommodates
approximately 20 passengers, with seating for 11 and stand-
ing room, with rails, for nine. The bus is also equipped with a
wheelchair lift. Service is scheduled for 8 a.m. to 9 p.m.,
Monday through Fridays. Shuttle runs (regular route) will
originate at the Classroom Administration (CA) bus stop ap-
proximately every 20 minutes.
An extended route including outlying areas such as Cam-
pus East and Campus West will be made approximately ev-
ery hour on the half hour.
k~'Ve:UVI is a production of the UVI Public Relations
Office. Contact us by telephone at (340) 693-1056
FAX: (340) 693-1055
2 John Brewer's Bay
St. Thomas, VI 00802
SI GE ONETDT UV nes aciite and acopihet at .. ww uiedI
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