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Scott AFB, Illinois Vol. 15, No. 5 March 2015 Gen. Paul J. Selva, commander, U.S. Transportation Command, presented 29 members of the Ebola Working Group Team the Commander’s Innovation Showcase award. Photo by Rob Wieland, USRANSCOM/PABy USTRANSCOM Change ManagementU.S. Air Force Gen. Paul J. Selva, commander, U.S. Transportation Command, presented 29 members of the Ebola Working Group Team the Commander’s Innovation Showcase award. In September 2014, an Ebola outbreak in the African area of operations identi ed a need to safely y infected patients to Ebola Treatment Units that were best equipped to supply speci c medical needs. USTRANSCOM created an EWG that collaborated closely with various agencies to include the Defense Threat Reduction Agency, Centers for Disease Control and Prevention, Department of Health and Human Services, Department of State, Department of Transportation and Acting Special Assistant to the President of the United States, ensuring that all the details were covered. “This team spearheaded and developed the Aeromedical Evacuation of Ebola Exposed/Infected Concept of Operations in less than 30 days,” said Selva. In only ve months, they researched, developed and elded the rst Transport Isolation System which allows for the safe transport of patients providing U.S. government, DOD, Secretary of Defense, and Chairman of the Joint Chiefs of Sta with a rst-of-its-kind capability to safely move patients with infectious diseases. The EWG is an example of collaboration, synergy and interagency e ectiveness. Three rst-ever CONOPS related to this e ort are in nal coordination: AE of Exposed/Infected Patients; Deployment of DOD’s TIS; and 18 AF’s Redeployment Plan for DOD members returning from West Africa. In addition, the rst DOD patient TIS has been approved for use on C-17 and C-130 aircraft. The extraordinary e orts by the EWG led to the development and implementation of the DOD’s rst infectious disease patient movement capability. Every quarter, the commander and his leadership team review Commander’s Innovation Showcase award nominations from across the enterprise and recognize one of the many high-performing, collaborative teams who emulate the command virtues which are the foundation of the TRANSCOM culture – collaboration, trust, empowerment and innovation.EWG earns Commander’s Innovation Showcase Award2 New SECDEF 3 Civilian Exchange 4 African-American History Month 5 Teammate Spotlight 6 TRANSCOM History 7 TRANSCOM volleyball 8 Recognitions


U.S. Transportation Command O ce of Public A airs 508 Sco Dr. Sco AFB, Ill. 62225-5357 h p:// Email: transcom.sco Phone: (618) 220-4999, DSN 770-4999 FAX: (618) 229-2811, DSN 779-2811 Commander Gen. Paul J. Selva, USAF Deputy Commander Vice Adm. William A. Brown, USN Chief of Sta Maj. Gen. David G. Clarkson, USA Senior Enlisted Leader Chief Master Sgt. Willliam W. Turner, USAF To submit news items, photos or story ideas, call 618-220-1161 Chief of Public A airs Cmdr. David Nunnally, USN Deputy Chief/Plans and Policy Maj. Ma hew Gregory, USA Media O cer Cynthia Bauer Community Relations Lisa M. Caldwell Transporter Editor Bob Fehringer Administrative Assistant Heidi Yocom Command Information Specialist Rob Wieland Special Graphics Support Aly Soden An electronic version is available at: h p:// 2 Missouri Guard intel unit trains with JTRUMembers of the Missouri National Guard Intelligence Unit joined USTRANSCOM’s JTRU, during the Feb. 7-8 drill weekend with the J2. Six members from the Signals Intelligence Unit, Company B, 35th Infantry Division Headquarters' Troops, drilled with the J2 sta The unit moved from St. Joseph, Missouri to Je erson Barracks, Missouri in 2014. A facility is under construction to serve as their drill location. In the meantime, the unit will be drilling at USTRANSCOM, working in support of the J2 mission. Pictured here, the unit joins Maj. Gen. Michael Kim, center, commander, JTRU, and members of his command for a photo session. Photo by Pe y O cer 2nd Class Troy Bedard By Cheryl Pellerin DoD News, Defense Media Activity WASHINGTON, Feb. 17, 2015 – Ash Carter became the 25th secretary of defense today after having served previously as deputy defense secretary, defense acquisition chief and assistant secretary for global strategic a airs. When President Barack Obama nominated Carter for the position -calling Carter an innovator and a reformer who knows the Defense Department inside and out –the president said, “On Day One, he’s going to hit the ground running.” At his Feb. 4 Senate Armed Services Commi ee con rmation hearing, Carter described the work that lies ahead for him and the department. “I think we are in a time,” he told the Senate panel, “where the number and severity of risks is something I’ve not seen before in my life.” After taking the oath, Carter said, “For me, this is the highest honor, to be the 25th secretary of defense. I’m grateful to [President Barack Obama] and the vice president for your trust and con dence, and to the U.S. Senate as well for their trust and con dence.” A ending the ceremony were Carter’s son, Will, Deputy Defense Secretary Bob Work, Chairman of the Joint Chiefs of Sta Army Gen. Martin E. Dempsey, Joint Chiefs Vice Chairman Navy Adm. James A. Winnefeld Jr., members of Carter’s transition team, and several men and women in uniform. Secretary of Defense Ash CarterCarter Takes Oath of Of ce in White House Ceremony


3By Bob Fehringer, TCPAIf you’ve ever asked yourself, “How can I broaden my professional skills, enhance my leadership abilities and get out of my daily grind,” Barry Smithey, U.S. Transportation Command, Strategy, Capabilities, Policy and Logistics directorate, has the answers. Smithey is the Civilian Exchange Development program manager. USTRANSCOM has partnered with Air Mobility Command and the Military Surface Deployment and Distribution Command to create this program which o ers a unique opportunity to non-supervisory GS 12/13 logisticians for voluntary one-year rotational assignments throughout the commands. If you are a GS 12 or GS 13 logistician at USTRANSCOM, AMC or SDDC this could be a chance of a lifetime, or at least a chance to broaden your horizons. “The program is now in its third year, and based on employee/manager feedback via the surveys, all a est to the fact this program is broadening employees’ logistical view,” Smithey said. “This program not only bene ts the individuals, but all of our organizations will gain from the experience these participants bring back to their organizations.” According to Smithey, the pilot program was developed in mid-2012 and is intended for non-supervisory employees in either logistics or transportation series at GS 12 or 13 grade levels. Cheryl Freeman was a participant in the program that ended earlier this year. At the time she entered the program, she was a Tra c Management Specialist working in contingency operations at SDDC. “During the Joint Civilian Exchange Program, I worked as a logistics management specialist in AMC A4 Maintenance,” Freeman said. “I was the program and functional manager for two senior-level programs that provide high-level government dignitaries with secure transport and communications while traveling on o cial government travel. I was also the program manager for an aerial re ghting self-contained unit used on military cargo transport. “I was interested in the program as a way to build upon my knowledge in the logistics eld,” Freeman continued, “and learn more about the joint working environment and how each service supports mission completion.” Freeman advises future participants to embrace the opportunity and learn as much as you can in your new assignment, adding that a positive a itude is a key to success. “My experience was fantastic,’” Freeman added. “I worked with great groups of people who were interested in learning more about my career experience and excited to introduce me to the eld of aircraft maintenance.” Todd Goe was also a participant in the recent program. When he entered the program, he worked in SDDC G3, where his section ensured that cargo was manifested timely for customs clearance. “As well as observing that the coordination for onward movement is planned and executed while being compliant with the prompt payment act,” he said. “I lled a budget analyst spot within the program for AMC weapon systems,” Goe said. “I got into the program to expand my horizons in both experiences and knowledge, to aid in my career progression. “I had to collaborate with my leadership to be utilized and receive OJT (on-the-job training) vice (verses) just administrative taskings and meeting a endance,” Goe continued. “This led to some classroom training, rotational training and some OJT within my section.” The current program began Jan. 12 and will end Jan. 12, 2016. “We have two GS-12s, one is from 618 AOC (Air Operations Center), TACC (Tanker Airlift Control Center) and the other is from HQ SDDC/G9,” Smithey said. “We had more volunteers than the two, but (we) were not able to place (them).” Goe o ered a few words of advice to those with thoughts of applying for future programs. “Seek out experiences and training,” he said, “You are your best advocate to gain the maximum experience from this great opportunity.”March is Women’s History Month Vice Adm. William A. Brown, USTRANSCOM deputy commander, presented Civilian Exchange program certi cates of completion to last year’s participants, left to right, Robert M. Barton, Cheryl L. Freeman, Todd W. Goe and David F. Schmi earlier this year. Photo by Bob Fehringer, USTRANSCOM/PACivilian Exchange Development program enters third year


African-American History Month celebratedBy Bob Fehringer, TCPAThe New J2 Diversity Team celebrated African-American History Month by producing weekly exhibits which included topics depicting African-American in uences in the performing and ne arts, military history, politics, sports and business. Table displays of historical African-Americans in elds of dance, photography, acting and sculpturing were presented. “Mr. Oliver Tice in J2 Presentations presented the outstanding graphic pictorials for all of our exhibits,” said Andrea Sanderson, Diversity Team leader. “In addition to magazine articles, there was a vast display of LP albums, casse es, CD’s and songs of old Negro spirituals played in recognition of the strong musical history.” According to Sanderson, the purpose of the exhibits was to create awareness, conversation and relevance concerning the contributions of all African-Americans who played a signi cant role in our American history.Col. David M. O’Brien, USTRANSCOM command surgeon, checks out one of the African-American History displays. Photo by Bob Fehringer, USTRANSCOM/PA Spring: a time of renewalBy Chaplain Lt. Col. Trenton E. LewisOften when an individual takes out a given measuring tool to measure where they stand along the continuum of growth/progress towards changing negative habits, personal a ributes, or an undesirable temperament, that person soon discovers a shortage exists between the start of their well-intended e orts to change and the desired change itself. However, one need not cease in his/her e orts to achieve a desired change despite being far from where one believes he/ she should be along the continuum by which one measures progress. Many dormant resolutions to change may only need a renewed push to reinvigorate individuals towards achieving their desired change. Spring is a time to add new life to dormant resolutions. “Hope,” as someone once said, “springs eternal.” Spring is a time of renewal. It also can be a time of redoubling e orts to reach previously set goals. This spring, I encourage you to work on uncovering and reviewing your shortfalls along the continuum by which you measured your resolve to change. Take the time to assess what hindered or prevented your expected progression. Make renewed efforts to overcome the identi ed pitfalls and continue the journey towards the realization of your earlier resolution(s) to change. Regrowth, rebirth, and new aspirations are indicative of the inherent purpose of springtime. The regrowth and rebirth of the dormant elements of nature after a long and harsh winter season symbolizes that life and renewal follow periods of dormancy. As spring approaches, “You Never Fail Until You Stop Trying” is one adage I o er for your adoption as you reignite your e orts to change. It is akin to another old maxim, “if at rst you don’t succeed, try, try, and try again.” Even though periodic measurements reveal slow-to-sometimes-no progress towards the desired change, you must continue to try to make that change. Work hard to avoid abandoning your resolve to change, no ma er the obstacles you may encounter on the road to fruition. Do not let the impediments to change weigh you down with guilt. Make a strong e ort to resist sulking over past lapses towards success, and stay the course until the desired change is a part of a changed you. Paul’s advice in Philippians 3:13-14 further ampli es this point of achieving your personal resolve to change: “… forget about the things behind [you] and reach out for the things ahead of [you]” (Common English Bible) and “… run straight toward the goal to win the prize that God’s heavenly call o ers in Christ Jesus” (God’s Word Translation). Did you know?Here’s a few li le-known facts that can help you look like the o ce guru, or at least a well-travelled, man or woman about town. 1. The fax machine was invented by Sco ish philosopher psychologist Alexander Bain in 1846. By 1924 newspapers used faxes to transmit photos. 2. The typical lightning bolt is two to four inches wide and two miles long. 3. Any month that starts on a Sunday will have a Friday the 13th in it. 4. Almost 50% of bank robberies take place on Friday. Check back next month for more of these gems.4


Teammate Spotlight By Lisa Caldwell, TCPABrad Eastman a transportation specialist with the TCJ4 Logistics Sustainment Division, helped develop a new avenue for U.S. Transportation Command military and DOD civilian members to present ideas for command transformation, process improvement, or cost-saving measures: the Innovation Pipeline. “The journey to implement USTRANSCOM’s Innovation Pipeline has been an exciting and creative venture,” said Eastman. “It’s thrilling to witness the pipeline come to life as envisioned.” Formalized in January 2014 as USTRANSCOM Instruction 90-7, Innovation Pipeline, the process was o cially launched in May 2014 by Maj. Gen. David Clarkson, USTRANSCOM chief of sta The instruction establishes the Innovation Pipeline (IP) process, along with the Innovation Cultivation Commi ee (ICC). Via SharePoint, the IP is the command’s central entry point for new ideas, improvements, organizational transformations, and breakthroughs, regardless of source, size, scope, or complexity. “USTRANSCOM’s senior leaders are extremely supportive of the Innovation Pipeline,” said Clarkson. “I applaud Brad’s commitment and passion in bringing it to ful llment, and encourage everyone to become involved.” “The pipeline is intended as a single entry point for innovative ideas, enabling unbiased cultivation by leveraging the best resource of the command – its people,” Eastman said. “Our goal is to empower the workforce, excite creative and novel thought, and draw out individual talent for the be erment of everyone in the command.” According to USTCI 90-7, the chief of sta oversees the IP process and appoints the IP mentor. Mike Hansen, chief, TCJ4 Logistics Sustainment Division, was selected as the IP mentor. Per the instruction, Hansen interviews and validates potential ICC members, facilitates ICC actions to ensure pipeline progress, updates the chief of sta and follows up with directorates as ideas are implemented. “Our best ideas come from our people,” said Hansen. “The pipeline is a great way to promote innovation from within the workforce, and we’ve already had several ideas submi ed.” The instruction lists seven voluntary positions of ICC functional expertise: nance, information technology, human resources, intelligence, logistics, operations, and acquisition. “When an idea is received through SharePoint, the ICC’s rst task is to cultivate it,” said Eastman. “This means commi ee members maintain an open mind and consider the idea as a potential innovation, ensuring the greatest value is incorporated into any solution.” According to Eastman, the commi ee evaluates the idea’s merit by charting its degrees of change (time, cost, and other resource implications) and relevance (faster service, cheaper costs, and be er enabling/operating or planning capability) to our mission. The resulting measurement helps the team’s next step: presenting the idea to senior leaders to implement. “Our team looks at all ideas,” Eastman added, “with only one screening criteria: linkage to the command strategy or other command-level strategic guidance.” “The Innovation Pipeline seeks ideas that introduce something new, something unique that delivers value in places the command has highlighted as an area of interest,” Eastman emphasized. “The command climate, strategy and focus will drastically change as we draw down from major contingency operations and streamline mission functions while maintaining readiness. The pipeline will help illuminate how the command can achieve this end with shrinking budgets, competing priorities, and pressures associated with world-class transportation services.” Brad Eastman, TCJ4 transportation specialist, briefs Mike Hansen, chief, TCJ4 Logistics Sustainment Division, on an idea submi ed to the Innovation Pipeline. Photo by Bob Fehringer, USTRANSCOM/PAAll Aboard For OnboardingBy USTRANSCOM Change ManagementUSTRANSCOM J1, Manpower and Personnel directorate, recently introduced an improved personnel inprocessing and indoctrination process called “Onboarding” to best utilize our newest members. Onboarding came about when our 2012 Sta Survey results indicated that TRANSCOM needed to improve the way we integrate new personnel into the existing workforce as quickly and productively as possible. Starting in March 2014, TCJ1 championed a cross-directorate team within TRANSCOM to review current sponsorship and Onboarding industry best practices that t into focus area four: developing customer-focused professionals. “TRANSCOM is a unique joint assignment with most members serving a three-year tour; we need all our personnel to be mission-ready as soon as possible,” said Lt. Cmdr. Michael Gumina, TCJ1. After various “Work-Out Sessions” the team established two distinct parts; the rst being a more proactive sponsorship program where newly assigned members are assigned a trained sponsor, the second part is a more intensive “Onboarding” training program that educates personnel once they arrive. See Onboarding on back page5


6By Peg Nigra, TCRAAs Air Force Gen. Ronald R. Fogleman took command of U.S. Transportation Command and Air Mobility Command on August 25, 1992, the future looked bright for the ve-yearold organization, and extremely busy. The command had a new mission. Challenges faced during Desert Shield/Desert Storm--in-transit visibility (ITV), patient movement, strategic mobility planning and execution--needed to be addressed. All the while the operations tempo after Desert Shield/Desert Storm showed no signs of slowing down. Fogleman’s number one goal for USTRANSCOM was “to institutionalize its planning set it on course to realize its vision as outlined by the command under Gen. Hansford T. Johnson.” He also wanted to “make sure that strategic mobility experts received the recognition they deserved.” With these goals and a new focus on the challenges facing the command, Fogleman, who was new to the mobility world, was determined to make the Department of Defense take notice that “TRANSCOM is where the action is.” Shortly after the change of command ceremony, USTRANSCOM established a program o ce for the Global Transportation Network (GTN) as the single focal point for developing GTN and improving ITV. Less than two years later, DOD established USTRANSCOM as a center of excellence for ITV, and Fogleman announced that 1994 would be the Year of In-transit Visibility. DOD Directive 5158.4, “United States Transportation Command,” published in January 1993, codi ed the command’s new mission as single manager for the Defense Transportation System (DTS) in peace and war. Three weeks later, Fogleman engaged the sta to develop a strategic plan to incorporate the new mission and point the command towards a robust transportation system by 2010. The result was the 1994 Reengineering the Defense Transportation System--The “Ought to Be” Defense Transportation System for the Year 2010 report that outlined a vision for a fully integrated DTS capable of meeting mobility challenges into the next century. USTRANSCOM received its medical mission in April 1993. As single manager for intertheater medical regulating, the command now had the authority to establish a command and control (C2) system for global patient movement, TRAC2ES (TRANSCOM’s Regulating and Command and Control Evacuation System), which would create a centralized global system and provide by-name patient ITV in both peace and war. Designated as a National Reinvention Laboratory in December 1993, one of the command’s rst initiatives was the Global Patient Movement Requirements Center (GPMRC), which was designed to facilitate all strategic and CONUS (continental United States) theater patient movements and provide global patient ITV. In late 1993 and into 1994, the command undertook a reorganization that would help it meet the nation’s strategic deployment requirements and ful ll its new peacetime mission. Changes included establishing a stand-alone directorate for program analysis and nancial management (TCJ8) and creating the Joint Secretariat (TCCS-JS). The Joint Intelligence Center-Transportation (JICTRANS) stood up in September 1994 to consolidate USTRANSCOM and Air Mobility Command intelligence assets in a single, secure facility. While USTRANSCOM reorganized and developed a strategic plan to ful ll its new mission, humanitarian and contingency operations continued at a rapid pace. The command and its components supported peacekeeping e orts in Somalia, Haiti, and Rwanda; humanitarian relief e orts in the Pacific, Somalia, Rwanda, Florida, Hawaii, the U.S. Midwest, Bosnia-Herzegovina, and the former Soviet Union; and continued supporting e orts to contain Saddam Hussein in Iraq. When Fogleman left in 1994 to take over as Chief of Sta of the Air Force, USTRANSCOM was in demand and respected by its customers. He had made good on his promise to make people know “TRANSCOM is where the action is.”Ask the Historian Pop Quiz: 1. What is the USTRANSCOM connection between Air Force General Duncan J. McNabb, USTRANSCOM Commander from 2008 to 2011, and Air Force General Duane Cassidy, USTRANSCOM Commander from 1987 to 1989? 2. What do Air Force General Walter Kross, USTRANSCOM Commander from 1996 to 1998, Air Force General John W. Handy, USTRANSCOM Commander from 2001 to 2005, and Air Force General Paul J. Selva, USTRANSCOM Commander since 2014 have in common? And it’s not that they were USTRANSCOM commanders or that their last names have the same number of le ers, but that’s weird, right? For extra credit, as UTRANSCOM Commander, what does General Selva not have in common with Generals Kross and Handy? 3. Why is our charter referred to as the “Valentine’s Day Memo?” For extra credit, why is that document so important? 4. Army Lieutenant General Robert T. Dail and Navy Vice Admiral Mark continued on next page History of TRANSCOM,1992-1994, Where the action is Gen. Ronald R. Fogleman


Facilities and Safety CornerHere is where we stand with some of our projects: Painting in Building 1961 interior will occur in March. Building 1900 will be painted in April. We just completed painting Building 1990 East Wing. Not every wall will be painted. We are concentrating on the areas that are in the most need. Overhauling the elevators in Building 1900E: Bids have been received for the replacement of the elevator cabs and hydraulic systems. We are awaiting contract award. Repairs to Building 1900: We are pu ing a contract package together to consolidate in one contract a number of repairs to Building 1900. These include: 1900W handicapped door, Seay Auditorium improvements, replacing several security doors, tiling several break rooms and installing a booster fan in the return air ducts. These repairs will be accomplished in the spring. Building 1900 parking lot construction starts in March. A more complete list of updates on the progress of all our facilities projects is on the TCCS-FM Sharepoint site. 7 Maj. Gen. David G. Clarkson, USTRANSCOM chief of sta and Chief Master Sgt. William W. Turner, USTRANSCOM senior enlisted leader interview Col. Ronald Dougherty, TCJ1 director during the Feb. 10 episode of “The TRANSCOM Show.” The show allows senior leaders to engage the workforce in a “non-formal” environment highlighting a speci c directorate and their programs. Photo by Bob Fehringer, USTRANSCOM/PAContinued from page 6 D. Harnitchek have three things in common. Can you name one? For extra credit, can you name three things they have in common? The answers to these questions (not necessarily the extra credit questions), can be found in the displays around Buildings 1900E and 1900W. Send your answer to the TCRC organizational box, transcom.sco .tcrc. Contest ends on March 13, 2015. Winning entries will be selected from two categories: 1) those who answered all the questions right (not including the extra credit questions), and 2) those who answered all the questions right, including the extra credit questions. Maj. Gen. David Clarkson, USTRANSCOM’s Chief of Sta will pick the two winners. Prize for the rst category is a free regular co ee, tea, or hot chocolate from Cafe Depot. Prize for the second category is, besides bragging rights, a free large co ee, tea, or hot chocolate from Cafe Depot. The drawing will be held on 16 March 16, 2015 and winners will be noti ed by email. TRANSCOM VolleyballThe USTRANSCOM intramural volleyball team is looking for players, as well as a coach and assistant coach. Those eligible to participate include active duty military, retired, CAC/ID card holder only, DOD civilians and dependents of active duty military 18 years of age or older and assigned or a ached to Sco AFB. Play days are Monday or Thursday, and will be determined when schedules are made; make-up games will be held on Fridays. The rst coaches’ meeting will be March 11. To sign up please contact or Senior Airman Rotario Jackson at rotario.k. if you have any questions or concerns.St. Patrick’s Day Trivia In Ireland, St. Patrick’s Day is a religious holiday similar to Christmas and Easter. The very rst St. Patrick’s Day parade was not in Ireland. It was in Boston in 1737. The city of Chicago goes so far to celebrate that they dye its river green. Green is associated with Saint Patrick’s Day because it is the color of spring, of Ireland, and of the shamrock.


Recognitions Arrivals Maj. Jerry Regis, TCJ3 Maj. Jesus Tavares, TCAC Sta Sgt. Henry Williams, TCSG Lt. Col. Roger Knedel, TCJ6 Maj. Jason Sprys, TCJ3 Maj. Amy Macias, TCSG Kyle Wiesemeyer, TCJ8-CA Daniel Risberg, TCJ3-S Keisha C. Praileau, JECC Departures Lt. Col. Justin Zimmer, TCCC Lt. Col. Lance Stra on, TCJ3 Pe y O cer 2nd Class Stephanie Ungashick, TCJ2 Lt. Cmdr. Ronald Holmes, TCJ3 Promotions Chief Master Sgt. Daniel Basse TCJ2 Senior Master Sgt. Cli ord Lawton, TCJ2 Master Sgt. Erin Johnson, TCCC Sta Sgt. Mark Gagen TCAQ, Service Member Maj. Christine Love, TCSG Company Grade O cer Maj. Jeremiah O’Connor TCJ3, Field Grade O cer Lisa Rapp, TCJ4, Category I Pe y O cer 1st Class Pedro Montanez, TCJ2, Color Guard 2nd Lt. Juan Gonzalez JECC, VolunteerUSTRANSCOM 2014 Annual Award winners David Hoag, TCAQ Category II John Harryman, TCJA Category III Senior Master Sgt. Je rey Barney, JECC, Senior Service Member, and Sta Sgt. Je rey Gebhardt, JECC, Junior Service Member, were not available for photos.Onboarding, from page 5 “The second part involves Command Newcomer’s Orientation, and Action O cer Courses One and Two, which occur at the 30 and 60 day points from arrival,” said Gumina. Action O cer One is the rst phase of Onboarding, which covers Transportation Working Capital Fund, Initial Security Training, Knowledge Management, and Emotional Intelligence, which sets the stage for the other customer focus classes to include EQ 2.0, Achieving Breakthrough Leadership, and The Power of Understanding People. Action O cer Two is taught by Pete Wiederholt, TCCS-JS, and is the second phase of Onboarding, which involves practical classes utilizing task management tool and the senior leader approval process. They receive hands-on training on “sta ng” packages speci cally for senior leadership. The Joint Secretariat teaches the participants about business rules and sets expectations on how to process both electronic and hard copy packages for senior leaders. Also explained are other tools such as SharePoint and TANDEM. Onboarding is just one example of TCJ1 continually striving to build the Customer Focus Competency Model. The Onboarding process will continue to evolve as the command continues to create more e cient processes around use of checklists and IT processing.