DEFENSE LOGISTICS AGENCY The Nations Combat Logistics Support Agency en-GBJuly / August 2018 WARFIGHTER FIRST en-GB en-GBOld Stu,en-GB en-GB NEW LIFEen-US en-USDLA Disposition Servicesen-US en-US Gives New Purpose toen-US en-US Old or Excess Itemsen Sustained Power en-GBDLA and the U.S. Army Corps of Engineers en-GB Play a Key Role Providing Materials for the en-GB Rebuilding of the Power Grid in Puerto Ricoen-GBContinued Deterrenceen-GBOne Year Later, DLA Reviews Its Role en-GB Improving Support to the Nuclear Enterpriseen-GBFacility Agilityen-GBDLA Sites Use Technology to Fine-tune en-GB Security, Emergency Response anden-GB en-GB Facilities Analysis
en-USDLA DIRECTOR en-US Army Lt. Gen. Darrell K. Williamsen-US DLA VICE DIRECTORen-US Ted Caseen-US CHIEF OF STAFFen-US Kristin K. Frenchen-US DIRECTOR, PUBLIC AFFAIRSen-US Joseph M. Yoswaen-US DEPUTY DIRECTOR, PUBLIC AFFAIRSen-US Patrick H. Mackinen-US MANAGING EDITORen-US Phil Prateren-US SENIOR EDITORen-US John R. Bellen-US WRITERSen-US Beth Reeceen-US Dianne Ryderen-US LAYOUT AND DESIGNen-US Paul Henry Cranken-GBLOGLINESen-GBTHE OFFICIAL FLAGSHIP en-GBPUBLICATION OF THE en-GB DEFENSE LOGISTICS AGENCY en-USArmy Lt. Gen. Darrell K. Williamsen-US Director, Defense Logistics Agencyen-GBFrom the Directoren-USAen-USs we at DLA address the many challenges in our complex world, we en-US strive to uphold our vision as a global, agile and innovative agency en-US en-US to strengthening our close partnerships with allied nations, to engaging in en-US whole-of-government support for civilian federal agencies, DLA is committed en-US en-US The July-August 2018 issue of Loglines provides an in-depth look at DLAs en-US activities on several fronts, including a perspective from DLA Joint Reserve en-US en-US from all walks of life, bringing their ideas and experience from industry, the en-US en-US same time, they serve as the bridge between our civilian workforce and active en-US en-US en-US en-US en-US en-US support to the nuclear enterprise is timely, especially after the Department of en-US en-US en-US describes how military personnel test, maintain, pack and ship parachutes en-US en-US article describes processes for reducing worn-out materials to scrap for en-US en-US Two articles in this issue detail DLAs amazing work in support of our en-US en-US en-US Army Corps of Engineers to deliver more than 33 million items in support of en-US en-US On another front, DLA Distribution expedited purchase and shipment of en-US en-US en-US en-US Im always interested in new programs that can help improve our people en-US en-US en-US en-US and response, equal employment opportunity and others to spot trends and en-US en-US be a regular feature as part of DLAs commitment to keep our people protected, en-US en-US en-US en-US stories in this issue illustrate, DLA is made up of phenomenal individuals en-US en-US en-US en-US LL en-US en-USLOGLINESen-US is the authorized publication for the Defense en-US Logistics Agencys workforce of federal civilians, active-en-US duty military and Joint Reserve Force augmentees at en-US agency activities worldwide and industry customers of en-US DLA. Contents of this publication are not necessarily the en-US official views of, or endorsed by, the U.S. government, the en-US Department of Defense or the Defense Logistics Agency. en-US LOGLINESen-US is prepared electronically, using desktop en-US publishing applications; no commercial typesetting en-US costs are involved. Photos not credited are courtesy of en-US agency sources. Submissions and correspondence may en-US be sent to the address below:en-US Headquarters, Defense Logistics Agency en-US Office of Public Affairs en-US 8725 John J. Kingman Road, Suite 2545 en-US Fort Belvoir, VA 22060-6221 www.dla.mil en-USwww.facebook.com/dla.milen-USDLA ON THE WEBen-USSUBSCRIBE TO LOGLINES MAGAZINEen-USIf you would like to be on the Loglines mailing list, en-US please email firstname.lastname@example.org with your name, en-US organization and complete mailing address.
Old Stu, New Life . ................................... en-GB02en-GBDLA Disposition Services gives new purpose to old en-GB or excess items. en-GB en-GBSustained Power . ...................................... en-GB08en-GBDLA and the U.S. Army Corps of Engineers play a key role en-GB providing materials for the rebuilding of the power grid in en-GB Puerto Rico. en-GBContinued Deterrence . ........................... en-GB12en-GBDLAs direct support to nuclear missile programs one year later.en-GBDLAs Service Readiness Dashboard . .... en-GB16en-GBA new tool uses technology to provide in-depth data to the en-GB military services and other DLA customers. en-GBFacility Agility . ........................................... en-GB18en-GBDLA sites use technology to fine-tune security, emergency en-GB response and facilities analysis. en-GBRigging Victoryen-GB . ........................................ en-GB26en-GBDLA parachute riggers do more than just pack chutes.en-GBUniform Operation . ................................. en-GB28en-GBDLA Distributions Unit Materiel Fielding Point emphasizes en-GB global posture and strong partnerships. en-GBHealth of the Agency . .............................. en-GB32en-GBLeaders use new quarterly assessments and collaboration to en-GB promote the health of the agency. 02 18 08 28 en-GBFeaturesen-GBDepartmentsen-GBA Conversation with ... . ........................... en-GB23en-GBNavy Rear Adm. Deborah Havenen-GBDLA NewsWire . ......................................... en-GB30en-GB I am DLA . .................................... en-GBBack Coveren-GBLinda Norman www.youtube.com/dodlogisticsagency en-USwww.twitter.com/dlamil
page 2 Old Stuff en-GB,en-GB en-GBNew Lifeen-USStory by Beth Reece en-USTen-UShe recent trend of converting old en-US bike parts into chandeliers, wine en-US corks into bathmats or shipping en-US containers into modern homes proves en-US there are clever ways to use what en-US might otherwise be useless junk. en-US The Defense Logistics Agency en-US doesnt usually know what becomes en-US of the military gear it reduces to scrap. en-US But recycling unusable or excess items en-US conserves natural resources, reduces en-US waste sent to landfills and saves money en-US so warfighters can buy better stuff. en-US The Department of Defenses en-US authority on reutilization and disposal of en-US everything from battle-damaged Humen-US-en-US vees and worn-out flak vests to office en-US furniture is DLA Disposition Services. en-US When a unit is done with a piece en-US of property or it doesnt work anymore, en-US they bring it to us and we get rid of it en-US for them, said Vickie Rodgers, deputy en-US director for DLA Disposition Services en-US Central region. Thats our specialty, and en-US we do it in a compliant manner so its en-US not released to the public until after its en-US been properly processed. en-US About 90 percent of the items DLA en-US scraps are common things like fabric and en-US textiles, lead, steel and wood. en-US Theres a wide range of en-US classifications for these materials, said en-US Tom Marcum, a lead sales contracting en-US officer for DLA Disposition Services. en-US Steel, for example, comes in different en-US grades. And then there are also different en-US packages of steel, such as shavings, rods en-US and bundles. en-US Commodities like fired brass en-US casings and aluminum make up the en-US other 10 percent of items the agency en-US scraps, and they typically en-US have higher
page 3 values, added Brienne Hallifax, a sales en-UScontracting officer in the Recycling en-US Sales Branch. Global Effort en-USNormal wear and tear of equipment, en-US base closures and unit realignments en-US make DLAs scrap mission a steady en-US and global endeavor. Property disposal en-US specialists are co-located with units en-US and deployed overseas to guide troops en-US through the turn-in process and en-US physically receive property. en-US First, we do our best to en-US reutilize excess property en-US through our reutilization, transfer and donation program, Â which helps us keep en-USas much of the good property as posen-US -en-US sible in DoDs hands so we dont have en-US to go out and buy new equipment, en-US Marcum said. en-US If the property cant be reissued en-US to other military customers or en-US sold to another federal agency, en-US disposal specialists arrange for it en-US to be mutilated and sold as scrap. en-US Tactical materiel and en-US controlled property en-US such as helicopters and weapons also en-US require demilitarization as a condition en-US of sale, meaning it has to be stripped of en-US offensive and defensive capabilities so it en-US cant be used against U.S. forces.en-US If we have an item thats only en-US valued for its material content but is en-US still recognizable as that item, then en-US DoD regulation stipulates that that en-US item has to be scrapped, Hallifax said. en-US It has to be crushed, torn or cut so its en-US not recognizable and its form, fit and en-US function is destroyed. en-USAn Iraqi national separates scrap metal to be salvaged en-US and recycled into cash while at Forward Operating Base en-US Warhorse, located in Diyala, Iraq. en-US Photo by Army Spc. Opal Vaughn
page 4 programs that helped service members en-USstationed there get rid of unwanted en-US property that would be impractical and en-US expensive to ship back to the United en-US States. DLA also established contracts en-US with local businesses to sell scrap after en-US DLA Disposition Services breaks it down en-US and demilitarizes it on-site. And the en-US contracts were structured by region en-US due to infrastructure challenges and en-US instability, Rodgers said.en-US We couldnt have a company in en-US Bagram [Airfield, Afghanistan] going en-US down to Kandahar or a company in Balad en-US [Iraq] going clear up to Tikrit because the en-US different religious sects and warlords en-US control various sections, she said. Its en-US been contentious at times, with warlords en-US sometimes holding trucks hostage until en-US the drivers pay certain fees.en-US Rodgers was one of the first en-US employees from DLA Disposition Services en-US to arrive in Bagram when the agency en-US began offering disposal and reutilization en-US services there in 2005. She found piles of en-US unusable equipment tossed into vacant en-US fields because troops had no other place Breaking It Down en-USDoDs demilitarization manual outen-US -en-US lines the degree and method of demilien-US-en-US tarization, which is done with powerful, en-US industrial-sized tools like blowtorches, en-US cutters and crushers. Just breaking equipen-US-en-US ment into a few pieces isnt enough if en-US they can be fixed or put back together. en-US Those big sheets of metal you see en-US on the sides of an up-armored vehicle to en-US protect soldiers from bullets, for example en-US theyre cut down into certain-sized en-US pieces, Rodgers said. You might be able en-US to hold one of those pieces out in front en-US of you, but Ive got the rest and its all cut en-US down into scraps, so you cant use it to en-US shield yourself. en-US Seemingly innocuous items like en-US copper wire used in construction projects en-US during the early years of Operation Iraqi en-US Freedom and timers found in microwave en-US ovens or washers and dryers cant just en-US be tossed in the trash. Such parts were en-US considered valuable assets to insurgents, en-US who repurposed them in improvised en-US explosive devices until officials instituted en-US a new policy to remove or destroy them en-US so they didnt leak into enemy hands. en-US In the U.S. and its territories, DLA en-US manages scrap through its Scrap and en-US Salvage Recycling contract with a public en-US company that assists in removing scrap en-US property from 75 locations and sells it to en-US other companies and local scrap buyers, en-US sometimes through online auctions. en-US Although contractors are responsible en-US for completing demilitarization, DLA en-US monitors the process to ensure it meets en-US standards set by DoD, the Environmental en-US Protection Agency and the Occupational en-US Health and Safety Administration.en-US DLA gets a percentage of sales en-US made through the SSR contract, and en-US the going rates vary depending on en-US factors such as metal prices published en-US by the American Metals Market, as en-US well as the demand for a particular en-US commodity, Hallifax said. About 324 en-US million pounds of scrap was handled en-US through the SSR contract in fiscal en-US 2017, up from 240 million pounds in en-US fiscal 2013. The increase is partly due en-US to stronger efforts from the services to en-US shed aging and obsolete equipment.en-US A similar process is used to manage en-US scrap in Europe, where robust recycling en-US programs have long been in place, en-US Marcum said. And strict environmental en-US guidelines in countries like Germany also en-US lead to more stringent processes. en-US The way scrap is handled there is a en-US lot cleaner than the way its handled in en-US the U.S., Marcum said. Its containeren-US -en-US ized by category and the containers are en-US covered, also adding that host-nation en-US regulations and Status of Forces Agreeen-US-en-US ments also influence scrap procedures. Starting From Scratch en-USBut such programs and policies en-US didnt exist in Afghanistan and Iraq en-US when the wars there began in 2001 en-US and 2003. To find new ways of recycling en-US and handling scrap in the Middle East, en-US DLA worked with State Department en-US officials and local leaders to build en-USA forklift driven by Army Pfc. Cody Taylor, wheeled vehicle en-US mechanic, Materiel Readiness Branch, 1st Cavalry Division en-US Resolute Support Sustainment Brigade, ips a vehicle as part en-US of the Afghan National Defense Security Forces 1050 DEMIL en-US Program at Bagram Aireld, Afghanistan.en-US Members of the DLA Disposition Services team in en-US Afghanistan proved theyre willing to leave their comfort en-US zone to support military customers when the team traveled en-US to Camp Moorhead to conduct demilitarization of gear en-US designated to become scrap. The demilitarization process en-US normally takes place at one of four DLA Disposition facilities en-US still in existence in Afghanistan.en-USArmy en-USCpl. Michael Smith
page 5 Army Sgt. Gaelen Lowers en-USto store it. Remnants of Russian fighter en-US jets and landmines also littered the base. en-US We were able to work with the local en-US authorities to methodically and strategien-US-en-US cally go through and clean those areas, en-US she said. We also created an operation en-US where customers knew they could bring en-US their stuff to us for processing and it en-US wouldnt end up in the wrong hands. Millions In, Millions Out en-USIn Iraq, DLA Disposition Services en-US employees moved about a million en-US pounds of scrap a week during the en-US height of the drawdown, when troops en-US operated from over 500 locations, en-US including small forward operating en-US bases and outposts. As a member of en-US DLAs Disposal Remediation Team in en-US 2009, Marcum went out on over 15 en-US missions to facilitate the closure of en-US larger bases while his team members en-US traveled the country providing disposal en-US guidance to troops.en-US During the drawdown in Afghanistan, en-US the agency took in a million-plus pounds en-US of scrap per week at four sites and seven en-US small hub sites, said Greg Dangremond, en-US DLA Disposition Services site chief at en-US Bagram Air Force Base. Now it averages en-US 100,000 to 300,000 pounds a week and en-US operates just two fully functional yards en-US with two offshoots.en-US Materiel that continues to come in en-US daily includes battle damaged equipment en-US that Dangremonds staff certifies en-US as having no unexploded ordnance, en-US ammunition or radiation hazards before en-US demilitarization begins. Furniture, tents, en-US tires and parachutes are other examples. en-US Just yesterday, we took in 22 en-US vehicles from the Afghan National Army, en-US Dangremond said. Youre probably en-US picturing a vehicle thats operational, but en-US by the time we get something from the en-US Afghans, theyve taken off anything that en-US might be usable. So they were pretty much just shells nothing but scrap. Â en-US Though recycling still has a long way en-US to go in Afghanistan, Rodgers said the en-US economy there is benefiting from the en-US scrap programs DLA has established. And en-US money the agency earns by selling scrap en-US to local companies also helps pay for en-US operating costs while getting materiel off en-US unit property books.en-US After weve shredded, smashed and en-US cut all this materiel down, we have to en-US have an outlet for it, some place for it to en-US go, so the contractors pay us a certain en-US amount to come take it away and then en-US theyre free to market it, Rodgers said. en-US By the time they pay their drivers and en-US run the gamut between roadside bombs en-US and all the other stuff, they cant afford en-US to pay us much and theyre not going to en-US make much when selling. But again, it en-US helps us get rid of the materiel and gets en-US some money into their economy. Full-circle Logistics en-USShips are another major component of DLAs scrap mission. Â Scraps and the en-USproceeds from selling them belong to en-US the contractor who wins the contract to en-US tear the vessel apart, while DLA receives en-US the amount the contractor bid for the en-US project. The advantage is cost avoidance en-US rather than revenue, said Carl Workman, en-US a sales contracting officer and property en-US disposal specialist. en-US It saves money for the Navy because en-US the figures for taking these ships apart en-USCharles Miller, a Fleet Readiness Center Southeast material en-US identier, washes a bin of aluminum scraps. Washing the en-US scraps removes oil residue and dust so the metal can be en-US taken to DLA Disposition Services for resale.en-US A foreign national augmentee at a mobile redistribution en-US yard tightens the straps on a load of scrap metal at Joint en-US Base Balad, Iraq. The scrap metal is to be delivered to DLA en-US Disposition Services so that it can be disposed of properly.en-USClifford Davisen-US Courtesy Photo
page 6 Courtesy Photos en-USof needing the expertise to properly en-US dismantle ships, which can take as long en-US as eight months.en-US The contractor does all of that, so en-US we avoid the huge cost of sending a en-US plethora of cutters and welders to do en-US the job, Workman added. And they will en-US responsibly remediate all of the known en-US and encountered hazardous conditions, en-US such as asbestos, oils and waste water en-US in the tanks. Theyve already got the en-US experience to do these things. en-US DLA Disposition Services awarded a en-US contract in 2014 for the destruction and en-US scrapping of six Navy ships, including the en-US 418-foot USS Forrest Sherman and 567-en-US foot USS Thomas S. Gates.en-US What they actually do is chunk these en-US ships into pieces, Workman explained. en-US Theyll cut off the mast, the radars and en-US other things at the top then start moving en-US down through the bridge. Its kind of like en-US cutting something into puzzle pieces. en-US Then they throw it down on the pier and en-US cut it up from there because its a lot safer en-US to do once theyve got it on the ground.en-US The final ship in the contract, the en-US USS Doyle, is being scrapped this en-US summer. Workman anticipates the Navy en-US will request a follow-on contract for en-US additional ships in the coming years. Spared From the Junkyard en-USElectronics have also become a key en-US commodity in DLAs scrap program, but en-US rather than break things like computen-US -en-US ers and cellphones into lots of little en-US pieces, the agency began using certien-US-en-US fied e-recyclers to repair government en-US computers and make them available to en-US other users.en-US Were trying to keep as much en-US waste out to the landfill as possible, en-US Marcum said. While a computer monien-US-en-US tor might be beyond its lifecycle for the en-US government, a private citizen might be en-US able to get another year of service out en-US of it buying it from a reseller. en-US The program has been a success en-US since it launched in 2015, he added.en-US Even property such as dilapidated en-US plywood structures and broken tanks en-US can serve a second purpose before its en-GBWERE TRYING TO KEEP AS MUCH WASTE OUT OF THE LANDFILL AS POSSIBLE.en-GB en-GB TOM MARCUMen-USvaries between $2 and $3 million, en-US Workman said. So if the Navy were to en-US get funding from Congress to do this, en-US it would cost the service lots of money, en-US whereas were actually able to make a en-US little bit of money by allowing companies en-US to bid on the contract to break the ships en-US apart and sell the scraps.en-US The arrangement also relieves DLA en-USDLA Disposition Services arranges for the time-consuming, en-US labor-intensive scrapping of Navy ships such as the USS en-US Jarrett, shown here. The process begins with the mast and en-US radars and progresses to the bridge, allowing workers to cut en-US the ship apart in chunks.
page 7 en-USlocal law enforcement officers whove en-US received much needed equipment to en-US ensure public safety. en-US Hes also one of a handful of en-US employees who once conducted public en-US auctions, an experience he said allowed en-US for transparency by showing what en-US happens to equipment paid for by Americans Â tax dollars. en-USI know just how important our en-US mission is to warfighter support because en-US Ive seen the operation from both sides en-US of the fence as an active-duty soldier and en-US as a civilian employee, Workman said. en-US Its been rewarding to be part of such an en-US important worldwide mission. LL en-USdiminished to scrap by posing as range en-US targets. When the agency couldnt en-US remove an armored personnel carrier en-US from a base in Iraq, for example, troops en-US used it for target practice.en-US In that situation, being in a continen-US-en-US gency environment early on, we didnt en-US have the means to demilitarize these en-US items, Marcum said. Instead, they were en-US used in a live-fire exercise on the range, en-US giving troops realistic targets. It gave en-US them a chance to practice their skills and en-US helped us with the destruction process.en-US In October, disposal service en-US specialists at Kandahar created small-en-US arms targets for forces assigned to en-US Train, Advise and Assist Command-en-US South. The team used plasma cutters en-US to cut pieces from steel sheets and en-US draw target diagrams that were placed en-US near guard towers where guards could en-US use them for live-fire practice. Rescue en-US and recovery teams have even used en-US scrap-bound vehicles to hone metal-en-US cutting skills. en-US Disposal specialists like Luis Pea, en-US who takes care of disposition efforts en-US in Puerto Rico and the U.S. Virgin Islands, Â have spent the last decade en-USproving that DLA can handle much en-US more than military gear by assisting en-US in the aftermath of natural disasters en-US such as hurricanes and earthquakes. en-US When Hurricane Maria struck Puerto en-US Rico last fall, cutting off communicaen-US-en-US tion and causing widespread supply en-US shortages, Pea coordinated the en-US removal of numerous truckloads of en-US storm debris. en-US While dealing with the militarys en-US junk may seem like dirty, tiresome en-US work, many DLA Disposition Services en-US employees find their work gratifying. en-US Workman, whos been with the agency en-US for 15 years following a 20-year Army en-US career, said hes seen firsthand the en-US grateful response of troops whore en-US thankful to have DLA employees by en-US their side in contingency environments en-US as well as the relief of federal and I en-GBnductees into the Defense Logistics Agencys 2018 Hall of Fame have been announced by DLA en-GB Director Army Lt. Gen. Darrell Williams. The DLA Hall of Fame recognizes former DLA civilian and en-GB military team members who made significant or lasting contributions to the agency and its mission.en-GB en-GBThe new honorees are:en-GB en-GBLillie Mae Brownen-GB en-GB former supervisory distribution facilities specialisten-GB for DLA Aviation en-GBDonna Davisen-GB en-GB former deputy executive director of Materiel Policy,en-GB Process and Assessmenten-GB in Logistics Operations en-GBArmy Maj. Gen. Robert Gaskillen-GB en-GB retired, former deputy director of DLA 2018 DLA Hall of Fame Inductees Announced en-GBLarry Glascoen-GB en-GB former deputy director of DLA Logistics en-GB Operations en-GBArmy Gen. Gustave Pernaen-GB former commander of Defense Supply Center en-GB Philadelphia/DLA Troop Supporten-USCourtesy Photoen-USDLA Disposition Services representative Luis Pea has en-US responsibility for coordinating the removal of scrap from en-US military sites across Puerto Rico, a job made more crucial en-US after the devastation of the 2017 hurricane season.
page 8 en-GBSustained Power An electrical worker labors on a utility pole, perched high on a bluff, to en-USrestore power to 51 clients in Orocovis, Puerto Rico. The workers were en-US contracted by the U.S. Army Corps of Engineers through a mission en-US assignment from the Federal Emergency Management Agency as a en-US result of Hurricane Maria. en-US Photo Courtesy U.S. Army Corps of Engineers
page 9 Sustained Power Story by Jason Kaneshiro en-USDLA Troop Support Public Affairsen-GBPUERTO RICO POWER GRID REENERGIZES WITH DLAPROVIDED MATERIALS en-USTen-UShe power grid in Puerto Rico was en-US destroyed when Hurricane Maria en-US struck in September last year, en-US leaving most residents of the American en-US territory without power. The combined en-US efforts of multiple agencies have en-US resulted in the near full restoration of en-US electric power to the island.en-US The U.S. Army Corps of Engineers en-US led the reconstruction mission, and the en-US Defense Logistics Agency played a key en-US role providing materials for the rebuilding.en-US As of May 3, the power grid had en-US been more than 98 percent restored, en-US according to USACE.en-US The Construction and Equipment en-US supply chain has provided the en-US majority of the material to the U.S. en-US Army Corps of Engineers for this en-US mission, said Air Force Lt. Col. Sue en-US McMullen, chief executive agent for en-US barrier material with C&E. This supply en-US line is one of five managed by DLA en-US Troop Support, headquartered in en-US Philadelphia, Pennsylvania.en-US McMullen was part of a rotation of en-US personnel that served as a DLA liaison en-US to the power-grid mission in Puerto en-US Rico. A DLA rapid deployment team en-US first arrived in Puerto Rico just after the en-US disaster in early October to streamline en-US communication between DLA and the en-US agencies they were supporting.en-US The presence of a DLA liaison made en-US communication and coordination en-US between USACE and DLA easier, said en-US Army Capt. John Berg, Task Force en-US Power Restoration material manager. en-US The DLA team, both stateside en-US and their liaison officer, was always en-US available and ready to do all they could en-US to provide the island with the critical en-USFederal Emergency Management Agency contractors en-US unload utility poles from the barge Atlanta Bridge at Port en-US of San Juan, Puerto Rico.en-USDave Palmer, U.S. Army Corps of Engineers
page 10 materials we requested as quickly as en-USpossible, Berg said.en-US As of late April, more than 33 million en-US items have been delivered in support en-US of the power grid restoration mission, en-US including power poles, transformers en-US and conductors. The task force and the en-US Puerto Rico Electric Power Authority en-US worked together to ensure the items en-US met the technical specifications for the en-US islands grid.en-US When Rhonda Mustafaa, interim en-US officer in charge of Task Force Power en-US Restoration Bill of Materials, arrived in en-US Puerto Rico in January, only 62 percent en-US of the island had electrical service.en-US As of May this year, the task force en-US had restored power to nearly 1.5 en-US million people, or over 98 percent of en-US the power grid. en-GBMORE THAN MILLION ITEMS HAVE BEEN DELIVERED IN en-GB SUPPORT OF THE POWER GRID RESTORATION MISSION, en-GB INCLUDING POWER POLES, TRANSFORMERS AND CONDUCTORS.en-USThe task force has performed en-US well considering the magnitude of en-US destruction to the island and power en-US grid, Mustafaa said.en-US Complicating their task was the en-US depletion of emergency supplies en-US caused by wildfires in the American en-US West, followed by Hurricanes Irma, en-US Harvey and then Maria. The series of en-US disasters used up many items needed en-US to restore power grids, such as poles, en-US transformers, insulators and wire. en-US This situation was unprecedented and en-US greatly contributed to long production en-US lead times and subsequent deliveries to en-US the island, Mustafaa said.en-US The vast majority of the material en-US had to be manufactured from en-US scratch, only after the requirements en-US were clearly identified and technical en-US specifications were defined, en-US Mustafaa said.en-US Puerto Ricos location was en-US another hurdle, limiting the modes of en-US transportation available for shipping en-US critical materials.en-US(Left) The U.S. Army Corps of Engineers uses helicopters en-US to place poles and electrical power lines in the mountain en-US community of San German, Puerto Rico, in February.en-US (Above) U.S. Army Corps of Engineers contractors work to en-US restore the electrical grid in the Villa Alegria neighborhood en-US of Caguas, Puerto Rico.en-USDave Palmer, U.S. Army Corps of Engineersen-US Maj. Michael N. Meyer, U.S. Army Corps of Engineers
page 11 The primary limiting factor to our en-USprogress has always been the delivery of en-US materials, Mustafaa said. Although this en-US has improved significantly, it was a key en-US contributing factor to our ability to expeen-US-en-US dite materials and distribute accordingly. en-US Despite the challenges, Berg said en-US he hoped that people would be aware en-US of what the task force ultimately en-US accomplished in restoring a destroyed en-US power grid.en-US The working relationships among en-US the agencies in the task force have en-US only become more effective as they en-US continue to overcome difficult terrain en-US and challenging logistics, Berg said.en-US I want people to remember how en-US differing agencies came together to en-US support their fellow Americans that en-US were disrupted by these catastrophic en-US storms, Berg said. We continue to en-US work with the same purpose and vigor en-US today as we did on Day One, and will en-US continue to finish strong.en-US Working with USACE has been en-US a rewarding experience, said John en-US Finchen, the DLA liaison to the en-US task force.en-US The interactions in the office were en-US that of a true team, Finchen said. It en-US was an amazing experience to see the en-US actions and opinions of all the people en-US around the table come together.en-US The task force included members en-US from the U.S. Army Reserve en-US and National Guard, USACE, DLA, the en-US Department of Energy, private industry en-US and local authorities.en-US Finchen said that the mission is proof that en-US DLA remains ready to support the warfighter en-US and other government agencies in response en-US to disasters and humanitarian efforts.en-US Over time here on the team I have had en-US the opportunity to see the percentages of en-US energized homes increase daily, Finchen en-US said. Ill remember all of the people that en-US worked behind the scenes to make this en-US mission a success. LL en-USEduardo Martinez, Federal Emergency Management Agencyen-USDLA Troop Support helped deliver more than 33 million items en-US for power restoration in Puerto Rico following Hurricane Maria. View the video at en-GBhttps://youtu.be/chIfJt2rSlc
page 12 Continued DeterRence en-USStory by Cathy Hopkins, DLA Aviation Public Affairsen-GBA LOOK AT en-GB DLAS DIRECT en-GB SUPPORT TO en-GB NUCLEAR en-GB MISSILE en-GB PROGRAMSen-GB ONE YEAR en-GB LATER en-USTen-UShe Defense Logistics Agency under en-US one name or another has supported en-US warfighter readiness since just en-US after World War II. Today, DLAs 27,000 en-US employees do their part for readiness on en-US all fronts, including nuclear readiness. en-US Earlier this year, the Department en-US of Defense issued its 2018 Nuclear en-US Posture Review, describing U.S. efforts en-US to maintain security while deterring en-US future threats. en-US Between 2015 and 2017, DLA investen-US -en-US ed more than $125 million in additional en-US repair parts inventory to improve its supen-US-en-US port to the DoD Nuclear Enterprise. This en-US includes maintaining the readiness of the en-US U.S. nuclear triad of submarines, bombers en-US and intercontinental ballistic missiles. en-US One year later, two DLA personnel at en-US DLA Aviation at Ogden, Utah, reflected en-US on the results of DLAs investment. Chris en-US Guzman, DLA customer support manager en-US and Travis Nelson, chief of the Storage en-US and Distribution Division, discussed how en-US DLA is improving its support.en-US Last year, Guzman said the 309th en-US Missile Maintenance Group at the Ogden en-US Air Logistics Complex asked DLA to proen-US-en-US vide services as if its ICBM launch facilities en-US and control centers were to be inducted en-US into programmed depot maintenance. en-US DLA Aviation at Ogden became the en-US agencys lead, supporting the industrial en-US customer in the 309th and fielding the first retail support for ICBM PDM. Â en-USThe 91st Missile Wings Missile Maintenance Teams of en-US Minot Air Force Base, North Dakota, are responsible for en-US maintaining the top three components of the Minuteman en-US III Intercontinental Ballistic Missile. MMT is part of the en-US 91st Maintenance Group, the backbone of the 91st MW. en-US The group is responsible for providing maintenance and en-US logistics support to the wings ICBM eet.en en-US Photo by Air Force Airman 1st Class Kristoffer Kaubisch
page 13 The PDM initiative launched last en-USyear includes depot maintenance en-US planning, financial management and en-US materiel support.en-US Nelson operates DLAs point-of-use en-US shop supporting the ICBM launch facility en-US and launch control center PDM efforts at en-US Ogden. He said the idea to develop retail en-US PDM maintenance came from a converen-US -en-US sation with the customers who receive en-US parts piecemeal through commercial disen-US -en-US tribution or transactions, instead of one en-US set with all needed parts. DLA explored en-US ways to provide the customers desired en-US level of support. en-US Determining what DLA could do was en-US a monumental task, Nelson said. en-US It took a lot of knowledge and en-US research to ensure [DLA] not only en-US supports customer requirements but en-US does so in the most cost advantageous en-US way, he said. Our question was, how do en-US we package and deliver all the needed en-US parts in one fell swoop?en-US Nelson said he posed the question en-US to his employees, who came up with the en-US idea of creating a self-contained build en-US set somewhat like a shop service center, en-US with all the parts the mechanics need in en-US one place. en-US The idea resulted in a developmental en-US package of almost 300 parts approved en-US by the Air Force engineering community, en-US supporting 23 maintenance tasks. en-US The concept met the 309ths goal to en-US have parts delivered to the site, by task, en-US enabling depot field teams to do mainen-US-en-US tenance more efficiently and eliminating en-US supply wait times, Guzman said. en-US DLA-owned build sets are customized en-US and configured at DLA Aviation at Ogden en-US on Hill Air Force Base. Parts are kept in en-US the DLA wholesale supply chain on the base, ready to replenish retail stock. Â Â en-USDelivery is based on a program en-US depot maintenance schedule, Nelson en-US said. But behind the scenes, we need en-US to work with materiel management and en-US DLA Distribution to ensure materiel is en-US available in the SSC for the build sets en-US before they have to deploy to get to the en-US site on schedule. en-US The build set consists of both en-US repairable and consumable parts, en-US transported by DLA Distribution on en-US 48-foot flatbed trucks to launch facilities en-US at Warren Air Force Base, Wyoming; en-US Malmstrom Air Force Base, Montana; en-US and Minot Air Force Base, North Dakota.en-US Nelson said the team first had to en-US solve problems caused by a lack of en-US historical use and existing DLA and Air en-US Force stockpiles. They also had to figure en-US out how to maintain inventory integrity in en-US order to bill customers accurately.en-US He said DLA owns materiel in the en-US build set when its sent out, which is en-US different from normal agency invenen-US-en-US tory management processes where en-US the customer requisitions a part and en-US pays for it before delivery. Here, the en-US Air Force doesnt own build set parts en-US until it uses them and the service isnt en-US billed until the build set is inventoried en-US when it returns to Hill Air Force Base. en-US With the new build sets, DLA can now en-US monitor and purchase based on fill en-US and use rates.en-US When the built sets return from the en-US sites, a full inventory is conducted and the en-US customer is billed for parts used. Then en-US the build set is resupplied and returned to en-US inventory for reissue.en-US Since last years initial collaborations en-US with the Air Force engineering community en-US and first steps to lay out stock for the LF en-US container build sets, both agencies have en-US continually made refinements. en-US After about three build sets had been en-US sent to the Air Force bases tasked with en-US performing ICBM PDM, the Air Force en-US decided to change from the developen-GBTHE IDEA TO DEVELOP RETAIL PDM MAINTENANCE CAME FROM A CONVERSATION WITH en-GB THE CUSTOMERS WHO RECEIVE PARTS PIECEMEAL THROUGH COMMERCIAL DISTRIBUTION en-GB OR TRANSACTIONS, INSTEAD OF ONE SET WITH ALL NEEDED PARTS. en-USSenior Airman Edgar Beckford, 90th Missile Maintenance en-US Squadron topside technician, opens the launcher closure en-US door to a missile silo in the F. E. Warren Air Force Base en-US missile complex in Wyoming. Missile maintenance teams en-US perform periodic maintenance to maintain the on-alert en-US status for launch facilities, ensuring the success of the en-US nuclear deterrence mission.en-USAir Force Airman 1st Class Braydon Williams
page 14 a BOM was made based on inaccurate or en-USinsufficient technical data packages, but en-US they worked through the problems. In the en-US first third of 2018, the fill rate for build en-US sets was just over 84 percent. en-US In fact, the last three shipments en-US average fill rates of 86.2 percent, en-US Guzman said.en-US The initiative has minimized en-US equipment handling, reduced costs for en-US unused items, saved labor hours, raised en-US visibility of parts shortages, guaranteed en-US constant visibility of inventory and en-US reduced storage requirements. DLA en-US Director Army Lt. Gen. Darrell Williams en-US awarded this cross-functional team en-US his Directors Strategic Goals: Process en-US Excellence Award for its efforts.en-US The internal team consists of en-US personnel working at DLA Distribution en-US Hill; DLA Aviation at Ogdens Storage en-US and Distribution Branch, Material en-US Management Branch and Planning and en-US Support Branch; and the DLA Aviation en-US Nuclear Enterprise Support Office. en-US The implementation of LF PDM en-US was a collaboration among DLAs en-US suppliers, customers and three of its en-US major subordinate commands that en-US provide parts support for the build sets. en-US DLA Aviation supplies 63 of the needed en-US items, each identified by a national stock en-US number. DLA Troop Support supplies en-US 129 items, and DLA Land and Maritime en-US supplies 26. en-US Despite their success, the team is en-US always looking for improvements. One en-US is to buy single items to meet build-set en-US needs, Guzman said. en-US During proof of principle, DLA had to en-US put a box of 100 pieces in the containers en-US for a task requiring one bolt, he explained. en-US Now the activity can put in one bolt, en-US billed as part of indirect costs of the en-US mental packages to a maintenance bill of en-US materials in late May 2017.en-US To this day, DLA and Air Force en-US personnel continue modifying the list en-US of needed parts referred to as a bill en-US of materials. DLA Aviation is working en-US with the Air Force revalidating the en-US BOM against its own drawings and en-US technical data part numbers, even en-US while it continues to send the existing en-US containers to the maintainers, who in en-US turn help finesse the required parts and en-US quantities needed as they perform their en-US maintenance tasks.en-US Our employees really earn their en-US way; we set challenges, and they help en-US generate solutions, Nelson said. The en-US most important skill set my inventory en-US team has is their ability to think en-US innovatively and their willingness to en-US assume accountability. en-US Nelson said his employees are en-US constantly on the lookout to verify en-US the correct parts are entering the en-US supply chain. In recent months, theyve en-US worked with Government Industry en-US Date Exchange Program and DLA Stock en-US Readiness, using multiple databases to en-US identify suspect parts as soon as possible en-US and to ensure those parts dont get into en-US the supply system.en-US Guzman said revalidation allows DLA en-US to procure specific nuclear requirements en-US to meet configuration management en-US mandates. It also may soon result in en-US decreased supportability while DLA en-US procures new stock and a temporary en-US situation of old excess stock, but this was en-US a risk the agency was willing to assume en-US to meet the Air Forces initial needs this en-US past year.en-US Changes in the BOM may result in en-US additional investment strategies under en-US new or modified contracts. en-US Stock levels will be re-baselined en-US after BOM validation, Guzman said. en-US Some BOM items are also being en-US considered for inclusion in Captains of en-US Industry/Supplier Capability Contracts en-US and for reverse engineering and organic en-US manufacture processing to shorten en-US procurement lead times. en-US Both DLA and the Air Force en-US experienced challenges as the switch to DLA ALL SEASON SAFETY CAMPAIGN PRESERVING OUR MOST PRECIOUS RESOURCE ...OUR PEOPLE en-USCourtesy Photoen-USChristopher Jenkins, material support specialist, Storage and en-US Distribution Division, DLA Aviation at Ogden, Utah, secures en-US material in a container in preparation for transportation. en-US The container is part of a build set of material supporting en-US Intercontinental Ballistic Missile program depot maintenance en-US for Air Force launch facilities.
page 15 integrated prime vendor contract for that en-USpart instead of the customer having to en-US submit a requisition for 100 parts that en-US may sit around.en-US Performance improvements continue en-US to increase ahead of this April BOM reen-US-en-US validation, with the introduction this past en-US August of an Air Force-managed depot-en-US level reparable into the build set: the en-US Launch Equipment Room Shock Isolator.en-US Adding LER SIs increased the number en-US of bolts, screws and nuts used in the build en-US set to attach the LER SI. Removing an old en-US LER SI from the LF and replacing it with en-US a LER SI DLR allows DLA Distribution to en-US pick up the LER SI carcass as its pulled en-US from the silo and return it to Hill Air Force en-US Base without waiting for all maintenance en-US to be completed and the build set en-US container to be returned to DLA Aviation en-US at Ogden. This enables faster reinduction en-US of the LER SI into the supply system. en-US Another problem with using build sets en-US to perform PDM is the actual time the en-US build set is at the Air Force wing location. en-US Guzman said the maintenance totals 51 en-US flow days. Flow days are measured from en-US when the site is opened and maintenance en-US begins until repairs are completed. DLA en-US sends out the build sets a week before en-US maintenance starts. en-US There are sometimes delays that en-US are weather related, due to Air Force en-US schedule adjustments, or competition en-US for resources, guards and technicians, en-US Guzman said.en-US Because delays happen for a variety en-US of reasons, DLA Aviation has 12 LF build en-US sets available and will send three to four en-US sets to a site depending on the sites en-US maintenance schedule needs. Each en-US build set is designed to support one en-US PDM for an LF the missile silos and en-US the attached buildings or for an LCC, en-US where the crew stands watch and, if en-US ordered, launches the missile.en-US The ICBMs are now on an eight-year en-US cycle of PDM for 450 launch facilities and en-US 45 launch-control centers. en-US While DLA Aviation has been en-US delivering LF build sets the past year, en-US build and delivery of sets supporting en-US maintenance of LCC are still pending an en-US Air Force start date. LL en-USEditors Note en-US en-US Learn more about ICBM PDM in the May-June en-US 2017 Loglines story Sustain and Deter.en-USSenior Airman Andrew Parrish, 90th Missile Maintenance en-US Squadron topside technician, performs maintenance on en-US the forward section of a reentry system in the F. E. Warren en-US Air Force Base missile complex in Wyoming. The 90th en-US MMXS maintains approximately 150 Minuteman III ICBMs. en-US Missile maintenance teams perform periodic maintenance en-US to maintain the on-alert status for launch facilities, ensuring en-US the success of the nuclear deterrence mission.en-USAir Force Airman 1st Class Braydon Williamsen-USAn unarmed Minuteman III intercontinental ballistic missile en-US launches during an operational test from Vandenberg Air en-US Force Base, California.en-USMichael Peterson
page 16 DLAs Service REadiness Dashboard en-USAen-USnew Defense Logistics Agency tool en-US known as the Service Readiness en-US Dashboard merges the military en-US services readiness data with DLA en-US business metrics for a near real-time en-US view of the status of key weapons en-US systems and platforms. en-US The digital Dashboard provides en-US a common framework for DLA and en-US military officials striving for lethality en-US one of three goals outlined in the en-US National Defense Strategy and en-US increases the agencys ability to en-US evaluate and address supply shortfalls, en-US said DLA Director en-US Army Lt. Gen. en-US Darrell Williams. en-US Our Service en-US Readiness en-US Dashboard will en-US have a dramatic en-US impact on the way en-US DLA does business, en-US transforming en-US us from an en-US organization en-US that only had en-US the capability to en-US collectively look at en-US ourselves and our en-US performance on a en-US monthly or quarterly en-US basis into one that en-US can now see it every en-US single day, he said.en-US Created by en-US information en-US technology experts en-US in DLA Information en-US Operations with input en-US from DLA Logistics Operations officials, en-US the Dashboard consolidates service-en-US owned data with information from DLA en-US programs like the Enterprise Business en-US System, which the agency uses to en-US conduct daily operations. Sense of Ownership en-USHaving a common platform where en-US employees and customers can easily en-US view readiness gaps lends a sense en-US of ownership to DLAs mission that en-US may have been previously clouded, en-US Williams said. en-USStory by Beth Reece The Dashboard gives employees en-USa way of viewing daily the readiness en-US status of weapons systems theyre en-US responsible for supporting and provides en-US direct feedback on whether what en-US theyre doing is making a difference to en-US our customers, Williams added. en-US The Dashboard gives users a en-US snapshot of platforms and weapons en-US systems each service designates as en-US vital contributors to mission success. en-US The Army, for example, tracks three en-US air and 10 ground systems. Each en-US platform or system is coded as green, en-US amber or red depending on whether its en-US operational or out of service for reasons en-US ranging from maintenance to parts. en-US Even if the Army reports green en-US 90-percent fully mission capable en-US for Chinook helicopters, DLA en-US would report red 10-percent non-en-US missions-capable supply if all en-US helicopters were down for DLA parts, en-US since were driving a high percentage en-US of the fleet down, said Sean Ahrens, en-US chief of DLA Logistics Operations en-US Metrics Integration Branch.en-US From there, users can peel back en-US the layers to determine how DLA en-US performance like materiel availability, en-US backorder statuses and order en-US volume affect the services ability en-US to keep equipment repaired and en-US ready. Users can also drill en-US down to individual en-US helicopters en-US listed by en-US tail number to view en-US documentation on whats en-US delaying the repair.
page 17 en-USYou can view open documents by en-US tail or bumper number to determine en-US the parts drivers; owning DLA supply en-US chains; and the priority, age and quanen-US-en-US tity of the service requisitions, Ahrens en-US said. If its out of stock, you can look en-US deeper in supporting tools like the Enen-US-en-US terprise Data Warehouse and Integraten-US -en-US ed Data Sheets to see item details and en-US contract information. You can even read en-US buyers notes for background details en-US and estimated get-well dates. Transparency and Trust en-USThe relationship between DLA and en-US its military customers en-US should strengthen as a en-US result of the Dashboard, en-US said DLA Logistics Operaen-US-en-US tions Director Air Force en-US Maj. Gen. Mark Johnson.en-US The Dashboard en-US provides transparency en-US that we havent had en-US before, and transparency en-US builds trust, he en-US said. That trust then tightens our en-US relationship so we become teammates, en-US as opposed to that organization thats en-US not giving me what I what I want.en-US Ahrens added that DLA is working en-US to include industrial support and stocken-US -en-US age metrics that show the agencys en-US indirect support to service readiness at en-US depot and retail operations. The goal is en-US to paint the broadest picture possible en-US of DLAs support equities related to imen-US-en-US proving service readiness rates, he said.en-US Officials are working to identify gaps en-US in the data presented and expand the en-US Dashboard to include information from en-US major subordinate commands such as en-US DLA Energy and DLA Troop Support, as en-US well as data on strategic contracts. Potential Departmentwide en-GB Solution en-USAlthough it was designed to help en-US DLA improve warfighter support, the en-US Dashboard could potentially become en-US the foundation of a Department of en-US Defense-level tool, said Williams, a 35-en-US year Army logistician.en-US I dont think Ive ever seen an en-US automated tool of this scope and en-US magnitude that provides the level of en-US transparency and visibility that this en-US does. Weve filled a void by fusing the en-US information from all of the services in en-US one place with ours, and thats pretty en-US powerful, the DLA director said.en-US All DLA employees can view the en-US Service Readiness Dashboard, and en-US the agency has made it available to en-US DoD partners ranging from combatant en-US commanders and part providers such as en-US the Army Materiel Command and Naval en-US Supply Systems Command to the Office en-US of the Assistant Secretary of Defense en-US for Logistics and Materiel Readiness. en-US Officials at organizations like U.S. en-US Transportation Command and the Deen-US -en-US fense Information Systems Agency have en-US also been given access to DLAs Dashen-US -en-US board. The Defense Health Agency has en-US requested a demonstration of the tool, en-US and program managers of the new F-35 en-US fighter jet are exploring the possibility en-US of replicating it to provide visibility and en-US transparency of F-35 support, said Eric en-US Fegley, customer experience director for en-US DLA Information Operations.en-US Dashboards, he said, are regarded en-US by commercial industry as a powerful en-US way of connecting customers needs en-US with company output. en-US Tools like this keep DLA current en-US and relevant. They put actionable en-US information at our fingertips so we en-GBTHE DIGITAL DASHBOARD PROVIDES A COMMON en-GB FRAMEWORK FOR DLA AND MILITARY OFFICIALS en-GB STRIVING FOR LETHALITY AND INCREASES DLASen-GB en-GB ABILITY TO QUICKLY EVALUATE AND ADDRESSen-GB en-GB SUPPLY SHORTFALLS.en-UScan make improvements proactively en-US rather than after theyre brought to en-US our attention by customers. Data Science en-USAutomation was a key factor in en-US the Dashboards creation. Employees en-US previously spent days manipulating en-US data and entering it into PowerPoint en-US slides, but the Dashboards display of en-US the most updated information at any en-US time has put an end to routine and en-US often outdated executive summaries.en-US While compiling service and DLA en-US data into a single source shows DLAs en-US expertise at data en-US management, the en-US next step is data en-US science, Williams en-US said. Harnessing new en-US technology such as en-US artificial intelligence en-US and machine learning, en-US he and Johnson en-US agreed, could lend en-US greater practicality to en-US the Dashboard, especially in demand en-US planning and forecasting of the 6 en-US million items DLA manages.en-US If we leverage that kind of en-US technology to better understand the en-US patterns of things getting ordered en-US and the frequency of orders, we en-US can then inform our forecasts and en-US become a more effective and efficient en-US organization, Johnson said. Machine en-US learning would allow us to manage a en-US much broader population of items in a en-US way that we could adjust forecast levels en-US on a daily, weekly or even hourly basis en-US if it makes sense to do so.en-US Williams said the agency is already en-US seeing increased collaboration as en-US a result of the Dashboard, and he en-US expects to also see readiness metrics en-US begin to improve this summer. en-US The end product is improved en-US support to the warfighter, he said. en-US Thats the business were in, and its en-US what were determined to achieve. LL
page 18 DLA Installation Operations Police Ofcer Kevin Buhler checks an identication card at the gate of Defense Supply Center Richmond, Virginia, using the Defense Biometric Identication System. Facility Agility en-USStory by Leon Moore, DLA Aviation Public Affairs en-USTen-USwenty years ago, who couldve en-US imagined self-driving cars, video en-US chatting with family and friends en-US or having the world in the palm of our en-US hand on a small device? en-US For Installation Management and en-US Installation Operations employees en-US across the Defense Logistics Agency, en-US staying ahead of the technology curve en-US is vital to supporting the warfighter, en-US stewarding tax dollars and providing a en-US secure work environment. Securing Access en-USRemember when all you had to do to en-US access a U.S. military facility was display a en-US vehicle decal or a valid drivers license?en-US Times have changed. Since the en-US terrorist attacks of Sept. 11, 2001, the en-US Department of Defense has implemented en-US tighter security measures. en-US One such measure is the Defense en-US Biometric Identification System, a en-US networked database police officers at en-US all DLA installations use to verify the en-US authorization of personnel seeking en-US to enter military installations. DBIDS en-US uses fingerprints, iris scans and facial en-US images to verify identity and can en-US scan both the common access card en-US and the enhanced RealID drivers en-US licenses now used by most states. en-US It automatically updates a persons en-US information from federal databases, en-US according to the Defense Manpower en-US Center, which manages the system.en-US The program alerts registration en-US personnel and installation security en-US personnel to barred individuals across en-US jurisdictional boundaries and eliminates en-US duplication of data, said Jose Gonzalez, en-US a physical security specialist at DLA en-US Headquarters Installation Management en-US Security and Emergency Services at Fort en-US Belvoir, Virginia.en-US Gonzalez said DLA launched DBIDS at en-US the headquarters in the spring of 2014. In en-US addition to the McNamara Headquarters en-US Complex, its now used at four DLA-en-US hosted installations at Richmond, en-US Virginia; Columbus, Ohio; Susquehanna, en-GBDLA SITES USE TECHNOLOGY TO FINETUNE SECURITY,en-GB EMERGENCY RESPONSE AND FACILITIES ANALYSISen-USJackie Roberts
page 19 Pennsylvania; and San Joaquin, California. en-USGonzalez said access control at other DLA en-US locations is handled by the responsible en-US military service host.en-US He noted DBIDS has many benefits: en-USGreater difficulty for forging an identity en-US or using someone elses ID card to en-US gain access. en-USVisual and audible crosscheck for en-US security personnel, who verify identity en-US through color photos and standard en-US personal information. en-USScalability, allowing access to be en-US limited to duty hours only or specific en-US dates and times for visitors. en-USInformation archiving for future visits. en-USOptions of a barcoded, paper pass for en-US short-term visits and plastic ID card en-US for long-term visits. en-USIncreased security via electronic en-US authentication of credentials and en-US shared alert information across the en-US Department of Defense.en-US Gonzalez said since DLA implemented en-US DBIDS, DLA police officers have en-US performed more than 16 million scans en-US and have taken action on more than 18 en-US thousand alerts for terminated, expired en-US and lost or stolen IDs. Urgent Word en-USThe 2009 mass shooting at Fort en-US Hood, Texas, and similar incidents since en-US have changed the way DLA notifies en-US employees of emergencies and even en-US weather closures. The agency realized en-US it needed a system that could warn en-US employees faster and across multiple en-US devices, said Juan Torres, an emergency en-US management program manager at DLA en-US Headquarters Installation Management en-US Security and Emergency Services. So DLA en-US implemented AtHoc as its mass warning en-US and notification system in 2013. It uses a en-US client-based application for desktop pop-en-US up alerts, but the application itself can en-US deliver text or voice alerts to any device a en-US user chooses. en-US Torres said AtHoc also allows different en-US organizations to use it to share alerts and en-US provide to their own users a capability en-US that is optimal at facilities that are DLA en-US stand-alone or a tenant to the military. en-US It also can create and manage users, en-US administrators and operators. Adminisen-US -en-US trators can set up alerts to target specific en-US groups or wider audiences, with safeen-US-en-US guards to minimize errors. en-US He said AtHoc can integrate with en-US other alerting systems such as Giant en-US Voice or Paging Systems, and is in use en-US at DLA Headquarters and the four en-US DLA-hosted installations, as well as en-US DLA facilities in Battle Creek, Michigan; en-US Dayton, Ohio; and Philadelphia. Wait Loss en-USAt some sites visitor centers, DLA en-US Installation Operations is using a new en-US system to cut down on wait times en-US and increase customer en-US satisfaction. According to en-US Gonzalez, This system is en-US currently being used at three en-US of the four DLA installations en-US with plans to implement, en-US at a future date, at the en-US remaining installation and en-US DLA Headquarters.en-US Eugene Marchand, a en-US security specialist at DLA en-US Installation Operations in en-US Richmond, said the Visitor en-US Management System is en-US modeled after the queuing en-US system used by Departments of Motor en-US Vehicles all across the country. en-US When customers arrive, theyre en-US given a number based on the purpose of en-US their visit. The customer is then placed in en-US the queue and is automatically called to a en-US station when a staff member is available, en-US he said.en-US VMS allows three categories of en-US services: Defense Enrollment Eligibility en-US Reporting System, the Defense Biometric en-US Identification System and Honeywell en-US cards. A customer who needs more than en-US one type of service can go directly to the en-US front of the queue for the second type of en-US service, he said.en-US Marchand noted while VMS has only en-US been in use about a year, its already en-US paid dividends. The Visitor Center at en-US the Richmond site has served nearly en-GBTHE VISITOR CENTER AT THE RICHMOND SITE HAS SERVED en-GB NEARLY CUSTOMERS, REDUCED THE AVERAGE en-GB WAIT TIME TO LESS THAN MINUTES AND INCREASED en-GB CUSTOMER SATISFACTION.en-USBryan Broughton, a door mechanic, en-US prepares to install an electronic board en-US on one of the more than 750 roll-en-US down doors as Phillip Fitz, a heating, en-US ventilating and air conditioning controls en-US mechanic, looks on. The division en-US is implementing a plan that allows en-US employees in the field to access en-US information and input critical data en-US using computer tablets for greater en-US efciency and timeliness. en-USCathy Hopkins
page 20 23,000 customers, reduced the average en-USwait time to less than 14 minutes and en-US increased customer satisfaction. Fire Smart en-USLater this year, DLA Installation en-US Management Fire and Emergency en-US Services enterprisewide will implement en-US Emergency Reporting, an automated, en-US web-enabled system that collects en-US and reports information on fire and en-US emergency service operations; incident-en-US response documentation; reporting for en-US all emergency incidents; and records for en-US emergency medical patients. en-US Roland Todd, a program manager en-US for DLA Headquarters Installation en-US Management Security and Emergency en-US Services, said this new system will help en-US standardize records management and en-US reporting for reports on emergency en-US patient care and fire records manage-en-US ment for the enterprise, ensuring en-US compliance with Department of en-US Defense and DLA policies, and national en-US consensus standards. en-US Emergency Reporting helps collect en-US and organize large volumes of required en-US critical data on personnel, risk response en-US and prevention, demographics, en-US apparatus and equipment inventory, en-US fire prevention and inspections, en-US maintenance, fire hydrants, scheduling en-US and training, Todd said. This will help en-US leaders spot trends in dispatching en-US emergency apparatus, establish en-US command in emergency incidents and en-US more efficiently run daily operations.en-US The system will only go into service en-US at the four DLA-hosted installations with fire departments, Todd added. Â DLA Head en-US-en-US quarters is served by Fort Belvoir Fire and en-US Emergency Services and follows Army en-US reporting and recording requirements. Emergency Urgency en-USEnhanced 911 is a system used en-US by emergency communication center en-US dispatchers at five DLA-hosted en-US installations. This system, in operation en-US since 2013, delivers emergency en-US wired, wireless and/or Voice-over-en-US Internet Protocol to emergency en-US communication centers. en-US Matt Ameden, a senior fire protection en-US specialist for DLA Headquarters en-US Installation Management Security and en-US Emergency Services, said the system en-US automatically provides call and caller en-US information to dispatchers to quickly and en-US accurately dispatch personnel. en-US The system accesses embedded en-US information from both wired and wireless en-US calls to identify the caller location, phone en-US number and geo-coordinates instantly en-US when [the location is] provided by the call en-US carrier, he said. en-US Working off that information is en-US the Computer Aided Dispatch System. en-US It collects all data on an incident in en-US one location for the dispatcher, Todd en-US noted. He said CAD has been installed en-US at Headquarters, Richmond and San en-US Joaquin. Susquehanna and Columbus are en-US scheduled to come online later this year. en-US Adding the system at these sites will en-US ensure reliable and predictable emeren-US -en-US gency call routing and location validation, en-US regardless of the media type or device en-US being used to place a call, Todd said. Patient Stats, Stat en-USA new type of software allows en-US DLA first responders to access medical en-US protocols from a computer or handheld en-US device. Responsoft gives responders en-US access to the treatment methodologies en-US used in nonemergency patient care.en-US Before Responsoft, installation en-US fire and emergency personnel had to en-US search through a bulky binder filled en-US with paper copies of the treatment en-US protocols just to clarify procedures, en-US said Ronald Born, fire chief at DLA en-US Installation Operations at Columbus.en-US Responsoft allows direct access to en-US the protocol from anywhere, so that the en-US first responder no longer has to retrieve en-US the protocol books during an emergency en-US if they have a question, Born said. The en-USPhillip Fitz, a heating, ventilating and air conditioning controls en-US mechanic, inputs data using a computer tablet instead en-US of writing it in a notebook. The Installation Management en-US Division is implementing a plan that issues employees in en-US the eld computer tablets to access information and input en-US critical data for greater efciency and timeliness. en-USCathy Hopkins
page 21 digital platform also can help users en-UScalculate drug dosages. en-US This time-saving measure is one en-US of the most valuable components the en-US software has to offer, Born said. When en-US an update to the protocol is completed, en-US the application sends a message to all en-US the end users that an update is required. en-US This ensures all personnel have instant en-US access to the latest information. en-US He noted Responsoft eliminates the en-US need to print large numbers of treatment en-US protocols, reducing the installations en-US environmental impact on the community en-US of Whitehall, Ohio, with whom the en-US department has a mutual aid agreement. en-US Using the software, the department has en-US reduced the paper it uses by about 3,000 en-US pages or more, Born said. Beyond Blueprints en-USDLA installation staff engineers, en-US real property planners, master planners, en-US energy managers, maintainers and en-US environmental managers maintain en-US records and diagrams of complex data en-US systems and workflows. But they en-US havent always been able to share this en-US information effectively. en-US Reid Burns, an engineering techen-US-en-US nician for DLA Installation Operations en-US at Richmonds Installation Manageen-US-en-US ment Division, said this is where the en-US Geographical Information System en-US comes in. en-US It offers complete situational en-US awareness and authoritative information en-US access to each of the installation en-US management branches, he said. Its an en-US invaluable tool.en-US Burns said DLA Distribution, the en-US agencys largest major subordinate en-US command, took the lead in developing en-US and implementing a GIS program for its en-US two host sites and 22 tenant locations en-US worldwide in 2012. Three years later, two en-US other MSCs joined: DLA Aviation and DLA en-US Land and Maritime. en-US To ensure data would be widely en-US accessible, DLA Distribution developed en-US a comprehensive GIS website with en-US data on key infrastructure and facilities, en-US with a user-friendly interface. Subject en-US matter experts also use the portal to en-US check data quality and identify future en-US data requirements. en-US Shelby Hawkins, a high-voltage en-US electrician within DLA Installation en-US Operations at Richmonds Installation en-US Management Division, said he trusts en-US these utility layouts more than the old en-US sketched-up hardcopies. The reliability en-US and real-time data accessibility is an en-US invaluable, tangible asset that saves en-US countless man-hours.en-US Burns said these utility layouts are en-US a result of a survey of subsurface utility en-US systems. The survey located across en-US the facility the water, gas, underground en-US electric, storm and sanitary sewer, en-US geothermal and communication lines. en-US It also included the surface features for en-US these utilities, such as fire hydrants, en-US valves, vaults and manholes. en-US Besides physically locating and en-US tracing utilities and recording GPS en-US positions, the goal was to provide en-US as complete a record as possible of en-US underground infrastructure to build en-US a current and usable utility GIS database en-US with attributes such as pipe size, asset en-US numbers and even photos of vaults and en-US surface structures with underground en-US utility connections. en-US The end result of this survey has en-US enabled maintenance mechanics with en-US real-time utility data and layouts in the en-US field with a simple touch to their tablet, en-US Burns said. The implementation of en-US web-enabled tablets with the ability to en-US access the GIS portal has consolidated en-US thousands of record drawings into a en-US small, mobile footprint. en-US Other modules within the GIS portal en-US for Defense Supply Center Richmond en-US include facilities, master plan, simplien-US-en-US fied utilities, utilities, environmental and en-GBTHE IMPLEMENTATION OF WEBENABLED TABLETS en-GB WITH THE ABILITY TO ACCESS THE GIS PORTAL HAS en-GB CONSOLIDATED THOUSANDS OF RECORD DRAWINGS INTO en-GB A SMALL, MOBILE FOOTPRINT.en-GB en-GB REID BURNSen-USA member of DLA Installation Operations at Columbus Fire en-US and Emergency Services uses a handheld tablet to log in en-US to Responsoft, an electronic medical protocol software. It en-US allows the department to access procedures outlining correct en-US patient care protocols without having to search through en-US hundreds of paper copies.en-USCourtesy Photoen-US Courtesy Photoen-USThe Visitor Management System on Defense Supply en-US Center Richmond, Virginia, is cutting down on wait times en-US and increasing customer satisfaction for services at the en-US Visitors Center. Its modeled after the queuing system en-US currently being used by the Department of Motor Vehicles en-US all across the country.
page 22 en-USInstallation Operations at Richmond, en-US out inspecting roll-down doors in en-US warehouses and bays. en-US A daunting task, according to en-US Broughton, considering there are en-US roughly 763 of these doors. en-US Fifty percent of the time, Im en-US doing inspections on fire-protection en-US doors. And the other 50 percent of en-US the time, Im doing inspections on en-US non-fire-protection doors, he said. en-US These inspections and risk en-US assessments used to mean a lot of en-US paperwork. That was until Broughton en-US and others in his division were issued en-US compact computer tablets. en-US Before, I would go around with en-US a notebook and write down all the en-US information: serial number, door size, en-US if its powered, what company made en-US the door and its fire rating, he said.en-US Then he would have to make it back en-US to his desk and enter all that information en-US into a database on his desktop computer. en-US Now he can capture data, download en-US technical manuals and research topics en-US such as code infractions while hes still in en-US the field.en-US Instead of having a binder full of en-US paperwork, I have a database at the en-US Federal Emergency Management Agency. en-US Data within these modules are grouped en-US by the type of utility, facility or envien-US-en-US ronmental program. This allows users, en-US especially those in charge of a particular en-US program, to access the information en-US needed with a few clicks of the mouse. en-US Over the past few years, DSCR en-US has been making improvements to en-US the geospatial databases in Richmond en-US and at other tenant locations. Data en-US reconciliation with other enterprise en-US systems, like the real-property en-US database, is becoming a priority. en-US Developers are also trying to include en-US data from other databases, such as the en-US Army Corps of Engineers BUILDER, en-US ROOFER and PAVER programs. Website en-US improvements underway include en-US solutions for space management and en-US analytics, web-based and interactive en-US master plans, as well as certain types of en-US emergency-response applications.en-US Burns said DLA has invested roughly en-US $7 million in its program for geospatial en-US information management. Help in Hand en-USOn any given day, youll find Bryan en-US Broughton, door mechanic at DLA en-US click of a button, he said.en-US Glenn Cooper, chief of the en-US Installation Maintenance Branch, en-US says the division has been using the en-US tablets for more than a year. en-US Were trying to use the tablet en-US to get rid of all the paper, to make en-US it a more efficient operation with en-US information being more accessible, en-US he said. en-US Phillip Fitz is a heating, ventilation en-US and air conditioning mechanic in en-US the division. He works with the en-US installation fire department to test en-US fire suppression systems, fire alarms en-US and smoke detectors. This makes en-US sure the HVAC systems are in sync en-US with fire-detection systems. He en-US echoed Cooper and Broughton. en-US Now with the tablet, Im able en-US to cut out all the paperwork and the en-US chance I could make a mistake. I can en-US type in the information on the spot, en-US neatly and correctly, he said.en-US Whether its saving time, saving en-US money, saving waste or saving lives, en-US DLA Installation Management and en-US Installation Operations are using en-US technology to benefit the workforce, en-US and ultimately, the warfighter. LL
en-USFirst, lets learn a little about you. What prompted you en-US to join the Navy Reserve? And how did you come to the en-US Defense Logistics Agency?en-USI fell in love with logistics when I was in college, but en-US it wasnt called logistics then; it was transportation en-US and distribution management. And that sparked my en-US interest. What organization has a global reach? At en-US that point, I thought of the Navy.en-US So I became a GS-3 co-op student employee at en-US Patuxent River [Maryland] Naval Air Station and then en-US went on [as a civilian logistician] through an intern en-US program. A few years later, I joined the Navy Reserve en-US through the Direct Commissioning Program, after I en-US got married to a Navy Supply Corps officer.en-US Within my family, Ive had many examples of military en-US service. My father was a World War II C-47 pilot in en-GBA Conversation with ...en-GBNavy Rear Adm. Deborah Havenen-USthe Army Air Corps who dropped paratroopers over en-US France on D-Day. He became an Air Force Reservist en-US after the war. And my brother was an Army helicopter en-US pilot in Vietnam. So I grew up around the military and en-US had a lot of patriotic role models. So joining the Navy en-US was a combination of patriotism and the natural en-US direction for my interests.en-US After a civilian job working in international logistics for en-US the Defense Contract Management Agency, I moved en-US to DLA, while moving along with my Navy Reserve en-US career. That has included holding six commanding-en-US officer positions and mobilizing three times. en-US I did everything backwards. [Laughs] My path was en-US not a straight one; it had a lot of sideways moves. But en-US thats often what happens with people in the reserve en-US force and thats OK. I just enjoy the logistics en-US business. So being director of the DLA Joint Reserve en-US Force was an opportunity to continue to serve in the en-US global logistics business. en-USWhat habits or interests have helped develop you as en-US a leader?en-USI read about leadership all the time, whether its the en-US Wall Street Journal or podcasts from the Harvard en-USThe director of DLAs Joint en-US Reserve Force talks about service, en-US leadership and the unique benefits en-US Reservists offeren-USNavy Rear Adm. Deborah Haven, director of the DLA Joint Reserve Force, observes the process of picking bin materiel from Navy Petty Ofcer 2nd Class Elsa Cervantes.en-USAnnette Silva page 23
en-USBusiness Review and all sorts en-US of leadership books. I am en-US currently reading Humility is en-US the New Smart.en-US But most of all, doing what en-US I love is fun. I really enjoy it. en-US But I also realize that its a en-US serious business. en-US Ive been lucky enough to en-US combine logistics with being en-US in a senior-leader role in an en-US organization that I believe in, en-US serving the nation and the en-US military. Its complex and global en-US a great experience.en-USHow would you describe the DLA Joint Reserve Force for en-US someone whos not familiar?en-USThe DLA Joint Reserve Force is the largest reserve en-US organization among the civilian defense agencies. We en-US have 662 billets; about half are filled by Navy people, en-US about 30 percent are Army, and 20 percent Air Force, en-US with a small but mighty group of Marine billets. Most en-US come for at least two years; some people stay five, en-US six years or longer. We have units in each of the major en-US subordinate commands, but DLA Distribution and en-US DLA Disposition Services have the most billets. en-US And theyre all volunteers, with a breadth and depth en-US of capabilities as well as enthusiasm for serving en-US the warfighter and the nation.en-USWhat kinds of work do DLAs reservists contribute to?en-USSince 9/11, weve had about 1,800 reservists en-US mobilized in the [U.S. Central Command area of en-US responsibility]. At any given time, we have 50 folks en-US on mobilization orders, which are usually for six en-US months; some deployments are longer. And then we en-US have about 50 people working in some other sites en-US throughout DLA whether its what you call Title 10, en-US their regular two weeks, or 18 weeks, doing [regular] en-US mission work. Or its through Defense Working Capital en-US Fund like those working on this [spring 2018] real-en-US property inventory project. en-US We also have people working in the Joint Logistics en-US Operations Center full time, often overnight, since en-US the JLOC has to be manned 24 hours. Our reservists en-US work in the warehouse. en-US They actually [help en-US demilitarize equipment] en-US on the weekends. And we en-US have a lieutenant colonel in en-US additive manufacturing doing en-US presentations for DLA.en-US Those MSCs have realized, If en-US we make a small investment en-US in training these reservists, en-US we get a big return. en-US And weve been given en-US some special projects, like en-US condition Code L: materiel en-US thats in the warehouse that someone needs to en-US sort through to figure out what the problem is. en-US Maybe theres some kind of contractual problem; en-US maybe the packaging wasnt marked right. It takes en-US a lot of [attention]. Its similar to when you return en-US something to Amazon; you have to put it back in the en-US package and fill out the form. en-US So were helping to do these projects that are en-US important, in that they can reduce backorders and en-US improve readiness. But its not the usual work that en-US [full-time] people have time to do. en-US I also think of the three back-to-back hurricanes last en-US year; the Joint Reserve Force had 23 people on the en-US ground. First they went to Texas, and some immedien-US-en-US ately went to North Carolina and Florida to support en-US relief there. Some were even sent to Puerto Rico. So en-US we definitely demonstrated our flexibility there. en-US One result of a lesson learned was to set up a en-US safety level of support assigned to the MSCs. en-US And well also be collecting a list of surge folks, en-US individuals who could surge to be ready if we have en-US another sudden requirement.en-USWhat unique skills and experiences do reservists bring en-US to the agencys mission, versus those of civilians or en-US active-duty military members?en-USWell, first of all, theyre volunteers. Whether it is the en-US rapid deployment team supporting the Sabre Strike en-US exercise in Poland, or service members working in en-US the warehouse for the real property [inventory] team, en-US they are all volunteers. Navy Rear Adm. Deborah Haven addresses DLAs reservists in a recent en-UStraining event.en-USAir Force Master Sgt. Scott Mathews page 24
en-USI think reservists bring an incredible capability. As en-US a reservist, you have a civilian job. You also have a en-US reserve job. Some have families. And most of these en-US people are very active in their communities, as a en-US soccer coach, Girl Scout troop leader or whatever. So en-US theyre citizens dedicated to making America better.en-US But they have figured out how to better manage en-US time to get things done and I think thats whats en-US spectacular about reservists. When reservists are en-US brought aboard to assist in another part of DLA, en-US theyre able to focus on one thing, versus full-time en-US employees who may be on a lot of different teams and en-US have to multitask. And then theres just the energy the en-US reservists have.en-US Most DLA reservists come with active-duty en-US knowledge and training but have been out there en-US in private industry. And they bring that lens and en-US experience to our mission. en-US Even with that civilian-world experience, it isnt en-US normally evident that they are reservists. I think en-US most of the time, someone will say I en-US didnt even know that person was a en-US reservist. They showed up and they did en-US some great work.en-USIf a DLA organization wants to get the en-US help of one or more reservists for some en-US period, whats their course of action?en-USThe important thing is that they give us en-US some notice. If theres an event, and a en-US leader thinks they want reservists, let en-US us know, as opposed to waiting. It does en-US take a little lead time to get someone. en-US And we can walk them through the en-US process. We have a simple form thats en-US basically a statement of work. What do en-US you want the person or persons to do? en-US If theres a particular skill needed, we also have the en-US ability to go outside DLA and ask for volunteers. We en-US actually have about 90 reservists who drill with us en-US regularly who arent officially part of the JRF. We call en-US them double stuffed people. Lots of people like to drill en-US with DLA because it gets them away from the office en-US and into the warehouse, allowing them to get hands-en-US on experience. And some of the people who mobilize en-US are individual augmentees from other sources.en-USHow has the mission of the JRF evolved in the past en-US few years?en-USIn the last year, our focus has changed; were en-US not only focused on understanding the support en-US we provide at that MSC, but were now moving en-US to understand the global logistics requirements en-US within the regions. And in the DLA Strategic en-US Plan, the JRF has been called out to leverage en-US its expeditionary capabilities. Lt. Gen. [Darrell] en-US Williams has urged us to move to the next level to en-US be ready. The tone thats set by the senior leaders en-US toward the JRF is very positive and that helps us en-US with our integration.en-US One way were becoming more expeditionary en-US is by engaging in exercises. This year were en-US participating in 19 exercises and we have about en-US 150 reservists participating. For the Saber en-US Strike exercise in June in Europe, were sending en-US our Reserve DLA Support Team, and well en-US also have reservists on the DLA Distribution en-US Expeditionary teams.en-US And weve created regionally aligned en-US units. These teams will be learning, en-US for example, What do I have to do en-US if I deploy to Korea? What are the en-US logistics nodes? What are the ports en-US of embarkation and debarkation? en-US Were asking all the teams to start en-US thinking globally and become en-US more regionally aligned. Weve en-US moved some billets to the regional en-US commands and were engaged with en-US them and their requirements.en-US So reservists now have to not only en-US understand the technical but also the en-US regional. This is going to make it very en-US attractive for people to come to the en-US Joint Reserve Force. The soldier, sailor, en-US airman or Marine is going to return to their en-US service with a better understanding of logistics en-US around the globe.en-USAny closing thoughts?en-USI think the DLA Joint Reserve Force is respected en-US across the agency because of the high caliber of en-US personnel. And Im very proud of that. Theyre en-US dedicated Americans. LL en-US en-GBWHEN RESERVISTS ARE en-GB BROUGHT ABOARD TO en-GB ASSIST IN ANOTHER en-GB PART OF DLA, THEYRE en-GB ABLE TO FOCUS ON ONE en-GB THING, VERSUS FULLen-GB TIME EMPLOYEES WHO en-GB MAY BE ON A LOT OF en-GB DIFFERENT TEAMS AND en-GB HAVE TO MULTITASK. page 25
page 26 RIGGING VICTORY en-USStory by Dianne Ryderen-US Photos Courtesy DLA Distributionen-GBDLA PARACHUTE RIGGERS DO MORE en-GB THAN JUST PACK CHUTES en-USAen-USlthough the first combat use of en-US the parachute was at the end of en-US World War I, U.S. military use of en-US the device began in World War II, when en-US the Army frequently used parachutes to en-US insert troops and equipment into enemy territory in Europe. Â Â Ever since, the U.S. en-USmilitary has used parachutes as one en-US option to deliver warfighters and materiel.en-US Popular culture is peppered with en-US mentions of parachute packers, but en-US military personnel at Defense Logistics en-US Agency Distribution do much more than en-US that they also test, maintain and ship en-US parachutes and other materials daily.en-US Its not just parachutes; its sewing en-US canvas bags or the deployment bags en-US that the parachutes come in, or replacen-US -en-US ing lines, said Army Staff Sgt. Matthew en-US Rosenkranz, the noncommissioned ofen-US -en-US ficer in charge of DLA Distributions Aerial en-US Delivery Textile Support Active section en-US in New Cumberland, Pennsylvania. The en-US primary mission here at our building is to en-US inspect and classify all the Federal Supply en-US Class 1670 materiel, he said, referring to en-US the supply class that covers parachutes en-US and all related equipment.en-US The Aerial Delivery Textile Support en-US has four areas: operations, pack, en-US maintenance and receiving. With en-US shipments of canopy fabric arriving twice en-US daily, materials are continually flowing en-US in and out of the distribution center to en-US be processed, inventoried and packed. en-US DLA Distribution stores thousands of en-US parachutes in a climate-controlled area to en-US prevent mold on the nylon material.en-US Were responsible for repairing textile en-US and canvas material, webbed equipment en-US and clothing, as well as inspecting, en-US repairing and packing parachutes en-US and other aerial delivery equipment, en-US Rosenkranz said. We classify it, count en-US it and then put the material into the en-US Distribution Standard System. en-US Then DSS records the data so en-US the customers in the field can see it en-US when theyre looking to place orders, en-US he explained. en-US As parachute riggers, Rosenkranz said en-US he and his team must be in exceptional en-US physical condition. en-US The job requires heavy lifting, he en-US said. You also have to be qualified as a en-US parachutist. Right out of basic training, we en-US go to Fort Benning [Georgia] for airborne en-US school to qualify as parachutists and en-US then were formally trained at the Aerial en-US Delivery and Field Services Department.en-US The latter is one of five major training en-US departments at the U.S. Army Quarteren-US -en-US master School at Fort Lee, Virginia. en-US Army Staff Sgt. Brandon Guevara, en-US NCO in charge of receiving at DLA en-US Distribution, has only been part of the en-US team since January. He said his primary en-US challenge has been learning about all the en-US FSC 1670 items DLA stores.en-US In a regular unit, youre just used en-US to parachutes, he said. Here, youre en-US getting to look at a bigger picture and en-US see exactly what we do the logistical en-US part of our job.en-US Guevara said as soon as he arrives at en-US work, he examines the inventory received en-US into the shop.en-USArmy Staff Sgts. Brandon Guevara and Matthew Rosenkranz en-US maintain their jump status as they exit a CH-47 Chinook en-US cargo helicopter from 12,500 feet.
page 27 I inspect, I count and make sure we en-UShave the proper amount thats on the en-US paperwork, he said. I check the condition en-US of it and make sure its 100 percent ready en-US to go, and then I induct it into our system. en-US Then we store it until its ordered.en-US But its not all about inventoryen-US -en-US ing, classifying and packing equipment. en-US Rosenkranz and his team members must en-US continue jumping throughout their careers en-US as riggers so as to keep current on training en-US and knowledge of the parachutes theyre en-US packing for customers. en-US By jumping, we are able to main-en-US tain all that currency and that skill, en-US Guevara said.en-US To become certified parachute packen-US -en-US ers, we have to pack our own parachute en-US and then jump with it; thats our test to en-US become packers, Rosenkranz said. en-US Other FSC 1670 items include en-US equipment for aerial pickup, delivery and en-US recovery; cargo tie-down equipment; en-US different types of fabric; platforms for en-US heavy drops and bundles with container en-US delivery systems. en-US Our particular field of expertise allows en-US us to manage the materiel that comes en-US into the distribution center, Rosenkranz en-US said. The efficiency [with which] we en-US inspect, count and classify and induct into en-US the system allows the warfighter more en-US quickly order that materiel. en-US Any customer who needs en-US parachutes or related materiel is a en-US customer of this DLA Distribution unit en-US Rosenkranz explained. en-US Its not just people who use en-US parachutes for jumping; it encompasses en-US units that require materiel for air drop, en-US sling load or textile components, he said.en-US A sling load doesnt require a en-US parachute at all, Rosenkranz explained. en-US Its just ropes and chains that connect to en-US a helicopter that can pick things up from en-US one area and take it to another. en-US There are two primary kinds of en-US parachutes: cargo and personnel. Cargo en-US parachutes come in various sizes and en-US are used to deliver supplies into areas en-US where ground travel is impractical. There en-US are also disposable parachutes that en-US dont require recovery and en-US are often used to deliver en-US food and supplies, as in en-US humanitarian missions.en-US Personnel parachutes en-US can either be deployed en-US manually for high-altitude en-US jumping or can use a static en-US line to open as soon as the en-US jumper exits an aircraft. en-US Some personnel parachute en-US systems are steerable and en-US used for low-altitude drops. en-US Nonmaneuverable canopies en-US are used for higher altitudes en-US that require a targeted drop. en-US Items come in as en-US brand-new, wholesale en-US new, procurement or en-US as returns from the en-US field, Rosenkranz said. en-US Personnel parachutes returned by a en-US unit are classified with a disposal code en-US indicating whether the item is to be en-US destroyed or repaired.en-US Since lives are literally on the line, en-US the team will only repair parachutes en-US DLA has tracked through their lifecycle, en-US Rosenkranz said. Otherwise, [if] its been en-US out of our control, we cant guarantee en-US how long its been used, what its been en-US through. So we cant say that its good for en-US another unit to buy and put it on another en-US jumpers back. en-US Rosenkranz and his team are liaisons en-US between item managers of the materiel en-US and the field. en-US If there are issues in the field where en-US people are having problems getting en-US things, we may be able to affect that en-US change at our level as far as reaching en-US out and figuring out why a unit is en-US having trouble ordering a certain item, en-US Rosenkranz said. Thats a big thing that en-US we do around here not only process en-US the materiel, but also [use] our network en-US of experts and respond quickly to en-US customer concerns.en-US If we dont do our job, then the units en-US dont get their materiel and all the en-US other units will be ineffective to meet en-US their mission, Guevara said. Its crucial en-US for us succeed at our mission here so en-US that other units at the tactical level can en-US succeed in their missions. LL en-USArmy Staff Sgt. Brittany Sheehan during her military freefall en-US jump, one of her rigger prociency jumps.en-US Army Sgt. First Class Franz Tovar, en-US jumpmaster, conducts a pre-inspection en-US of Army Staff Sgt.Brittany Sheehan en-US before her military freefall jump.
page 28 Story by Dianne Ryder en-GBDLA DISTRIBUTIONS UNIT MATERIEL FIELDING POINT en-USTen-UShe Defense Logistics Agencys en-US strategic plan emphasizes global en-US posture and strong partnerships en-US tenets that members of DLA en-US Distributions Unit Materiel Fielding Point en-US team applied to achieve the ultimate en-US mission: putting the warfighter first en-US when the demand was great but time en-US was not.en-US In early 2018, U.S. Army Security en-US Assistance Command submitted a en-US foreign military sales case to the UMFP en-US valued at more than $6 million. The en-US UMFP team faced the monumental en-US task of shipping nearly 300,000 uniform en-US items to the Iraqi security forces in a short en-US amount of time.en-US Items included more than 43,000 en-US sets of desert camouflage uniform tops en-US and trousers, as well as combat boots, en-US knit caps, undergarments and gloves. en-US Clothing and textile vendors expedited a en-US ground shipment to New Cumberland, en-US Pennsylvania, for consolidation and en-US onward movement for air shipment from en-US Dover Air Force Base, Delaware. en-US Jay Lightner, a supervisory en-US distribution facilities specialist and en-US supervisor of the UMFP team, said the en-US team, which acts as a freight forwarder en-US for Afghanistan and Iraq, had supported en-US the Iraqi security forces for several years en-US but never before received such a high-en-US volume requirement. en-US It came down from USASAC about en-US this large uniform buy, he said. They en-US were able to provide us with the stock en-US numbers and document numbers en-US associated with this order. They let us en-GBUniform Operation Members of the Iraqi army and police look at ballistic helmets en-USin a container during the divestment of organizational clothing en-US and individual equipment to the Iraqi army and police at the en-US Besmaya Range Complex, Iraq.en-US Photo by Army Master Sgt. Horace Murray
page 29 Uniform Operation know that this was going to be high en-USvisibility, high priority, and that everything en-US needed to be sent on air pallets through en-US Dover [Air Force Base]. en-US The uniforms were provided from en-US existing stock and transported to New en-US Cumberland for consolidation.en-US Anything our foreign partners order en-US through the supply system, whether its en-US from the 26 depots or straight from the en-US vendors, has to come through here; we en-US act as their consolidation point, Lightner en-US said. We had a very short lead time on en-US this one for the Iraqi soldiers. As fast as it en-US came in my door, it needed to go back out en-US my door to them.en-US Lightner said it took five days to en-US receive the items from the vendor. Once en-US his team consolidated, netted and proen-US-en-US cessed the shipment, the operation was en-US turned over to Bryan Flynn, chief of the en-US transportation division. en-US This was a coordinated effort en-US with Bryans folks in transportation to en-US move the trucks from here to the aerial en-US port because there were set flights [to en-US transport] this stuff.en-US Shipments to Iraq must first enter en-US Kuwait, which requires a slightly different en-US configuration of air pallets because of en-US the aircraft the foreign en-US partners use.en-US There were about en-US 280 air pallets with en-US specialty markings for en-US them, Lightner said. He en-US explained that the Iraqi en-US forces needed to be able en-US to easily identify the en-US shipment. We sent them en-US a copy of the placard to let en-US them know to be on the lookout for it.en-US From the vendors hands to the en-US customers, the operation took just two en-US weeks, Lightner said. en-US With the missions they have in en-US country, its imperative [they get these en-US items], he said. Ninety percent of en-US their stuff goes via air so it gets there en-US more quickly. en-US Once the mission was completed, en-US USASACs case manager visited DLA en-US Distribution and said the customer was en-US ecstatic because the uniforms were en-US delivered so quickly. en-US We were ahead of their expectaen-US-en-US tions, Lightner said.en-US A lot of the benefit with using us en-US versus private industry is the tracking and en-US traceability [aspect], he said. We can put en-US everything into their systems, especially en-US with the in-transit visibility with the radio en-US frequency tags.en-US Both Lightner and Flynn recognize en-US how important their role is in saving the en-US customer time and money. en-US Very few people know that we en-US actually perform this operation for en-US these customers, Lightner said. Last en-US year, I think we shipped about 5,300 air en-US pallets to our foreign customers and en-US 450 containers.en-US Consolidation saves transportation en-US costs, Flynn said. Instead of a whole en-US bunch of individual shipments moving en-US to these countries, these guys are en-US consolidating and putting them into a en-US container or an air pallet.en-US We get to see the results of our work en-US because were touching the freight; were en-US consolidating the freight, were loading en-US the containers and air pallets and seeing en-US it depart, Flynn said. en-US Lightner said he believes his team en-US will continue to see the volume of en-US requirements increase as U.S. military en-US forces hand over more responsibility to en-US foreign allied forces. en-US Weve had an uptick in workload en-US due to the fact that we have to outfit en-US the coalition forces with all the gear en-US they need, he said. USASAC, along with en-US the business development team, are en-US constantly going to these FMS customers en-US and shopping what we do in order bring in en-US more freight-forward business.en-US FMS in general is seen as of en-US secondary importance to our mission, en-US Flynn said. But in the grand scheme en-US of things, strategic partnerships are of en-US critical importance to readiness and en-US overall security for the U.S. The UMFP en-US mission is just one big part of how we en-US support foreign allies. LL en-USMembers of the Iraqi Police look at one ballistic vest from a en-US container during the divestment of organizational clothing en-US and individual equipment to the Iraqi army and police at the en-US Besmaya Range Complex, Iraq. The Coalition is enabling en-US partnered forces to defeat ISIS by providing air, artillery and en-US logistical support on the battleeld.en-US A completed pallet with color-coded placard identies en-US the shipment as uniforms for the Iraqi security forces.en-US Army Master Sgt. Horace Murrayen-US Denise Paver, DLA Distribution
DLA NewsWire OPERATION COOKIE DROP when you hand them a box of Girl Scout Cookies. At MWR, military outreach is one of our highest priorities, and this event provides the opportunity to connect with and support military members, many outside the fence line of DSCC, some as far away as Dayton and Canton. We are thrilled at how much this event has grown over the past two years and we hope to continue to expand and distribute more cookies next year. Dana Thornbury DLA Land and Maritime Public Affairs More online: go.usa.gov/xQmwj Paul Crank The Defense Supply Center Columbus Morale, Welfare and Recreations 2018 Operation Cookie Drop distributed nearly 800 cases of cookies donated by the Girl Scouts of Ohios Heartland to more than 3,100 service members from 19 units (platoon, company, battalion and brigade level) in Central Ohio. The event was held at MWRs Outdoor Rental Center May 11 from 9 a.m. to 3 p.m. Operation Cookie Drop is one of my favorite events because its a full day of smiles, said MWR Marketing Manager Jennifer Russell. People cant help but smile EXUSACE CHIEF SHARES MULTICULTURAL EXPERIENCES, CHALLENGES Defense Logistics Agency Energy Chief of Staff Army Col. Doug Henry hosted the Asian American and Pacific Islander Heritage Month observance May 17, joined by McNamara Headquarters Complex tenant organization leaders, including DLA Chief of Staff Kristin French. But the real star was guest speaker, retired Army Lt. Gen. Thomas Bostick, who related stories with humor, candor and charisma. Bostick serves as chief operating officer at Intrexon, a biotechnology company. Most of Bosticks anecdotes were from his long military career, including as the commanding general of the U.S. Army Corps of Engineers and as the Army deputy chief of staff for personnel and readiness. The retired general said his dual heritage as an African American and as an Asian American means page 30 www.dla.mil DEFENSE LOGISTICS AGENCY THE NATIONS COMBAT LOGISTICS SUPPORT AGENCY page 31 LOGLINES DLAS OFFICIAL FLAGSHIP PUBLICATION July / August 2018
Teodora Mocanu Participants in the Industrial Hardware Success and Partnership in Reaching Excellence mentoring program assembled 150 lunch bags for the homeless May 17. The community outreach and team building event featured Defense Logistics Agency Troop Support employees making sandwiches and assembling lunch bags, known as blessing I n SPIRE d MENTOR PROGRAM PARTICIPANTS PROVIDE BLESSINGS FOR HOMELESS hes often mistaken for other races and has sometimes struggled with how to identify himself. My dad came in the Army before [President Harry] Trumans desegregation, so he was in an all-black unit, Bostick said. He married a Japanese woman right after World War II, so it was like a double whammy! Im very proud of both sides of my heritage, he said. I recognize both cultures. Bostick said he was privileged to meet some members of the Armys 442nd Regimental Combat Team, a large contingent of Japanese American soldiers who fought during World War II and became the most decorated unit in U.S. military history. Many of them were Nisei ...the second generation of Japanese Americans, Bostick said. He explained there was a lot of suspicion directed toward the 14,000 Nisei, who had to endure many investigations to make sure they were really on our side. They earned seven presidential unit citations to have one is huge [and] 21 Medals of Honor, [totaling] 9,846 awards in one unit, Bostick said. Think about that. Dianne Ryder, DLA Public Affairs More online: go.usa.gov/xQmwW bags, with uplifting messages. The bags were delivered to a non-profit organization serving the homeless in southern New Jersey. My goal was to make it unique from other mentoring programs, which is where the team building and community service projects come into play, Joanne Anello, Industrial Hardware traditional acquisition division chief and InSPIRE co-lead, said. This project is just a small way we can give back and hopefully brighten someones day. When Anello teamed with Chuck Zerambo, IH purchasing agent and InSPIRE co-lead, to create the program, Anello wanted to make it unique and provide an opportunity for participants to connect with each other and the community. One IH employee, who authored more than half of the uplifting messages, was glad to be part of the event. Its a really fun and interesting way to come together, said Alexa Janco, an IH contract specialist and InSPIRE participant. It was a team building event, but I also got to network with other mentors and mentees and help the community. John Dwyer III DLA Troop Support Public Affairs More online: go.usa.gov/xQ7Gq FED LOG LOOKS TO REDUCE DVD RELIANCE IN FAVOR OF ELECTRONIC DISTRIBUTION/DOWNLOAD To minimize the impact of not receiving a Fed Log DVD, customers will have the capability to download the FED LOG product from FedMall. Once downloaded, FED LOG data can be kept current using FED LOG Deltas features. If you have questions or require assistance on the FED LOG product, reach out to our FED LOG team: FEDLOG@dla.mil page 30 www.dla.mil DEFENSE LOGISTICS AGENCY THE NATIONS COMBAT LOGISTICS SUPPORT AGENCY page 31 LOGLINES DLAS OFFICIAL FLAGSHIP PUBLICATION July / August 2018
page 32 CHARTING A PATH FOR THE HEALTH OF THE AGENCY DISCIPLINES en-USTen-UShe Defense Logistics Agency has a new recipe for en-US achieving organizational health and the well-being of its employees. Â With Â regular Health of the Agency en-USassessments and stronger collaboration among offices en-US such as DLA Human Resources and Equal Employment en-US Opportunity, leaders are now monitoring agencywide en-US trends that signal the need for improvement.en-US The effort brings together experts and en-US statistics from a variety of disciplines en-US including human resources, diversity, Â safety, sexual assault en-USprevention and response, equal en-US employment opportunity, and the en-US DLA Enterprise Hotline, which takes en-US in reports of suspected fraud, waste, en-US abuse and mismanagement. en-US The more data we have about en-US our people, whether it be demographic en-US information or behavior-based en-US information through things like culture en-US surveys, the better were able to weave en-US together an accurate story of the current state en-US of the organizations health, said en-US DLA Human Resources Director en-US Brad Bunn. en-US That can help us chart a path in en-US terms of the programs we offer, how we build policy that en-US affects people and how we do change management. en-US Representatives from each area will gather quarterly to en-US discuss trends in human capital programs with DLA Director en-US Army Lt. Gen. Darrell Williams. The intent is to bring together en-US staff elements that dont typically have recurring interactions en-US in a forum where leaders can evaluate strengths and weaken-US -en-US nesses, then discuss potential remedies for problem areas.en-US Rather than focusing on specific complaints and individuals, en-US the initiative highlights overall, enterprisewide trends.en-US There are a lot of different organizations in DLA working en-US efforts to support people and culture, but they arent always en-US synchronized at the enterprise level, said DLA Chief of Staff en-US Kristin French. This initiative allows them to collectively en-US review all the different areas that affect the en-US organizations morale, health and welfare en-US and take a deeper dive into how they can en-US work together to resolve issues that en-US affect the organization as a whole.en-US Building a team of en-US representatives from numerous en-US disciplines is key because most en-US issues involve input from multiple en-US parts of the agency, Bunn added. en-US Lets say we have an en-US Equal Employment Opportunity en-US complaint that deals with a en-US non-selection; someone didnt en-US get promoted and they file an EEO en-US complaint, he said. Legal and EEO en-US professionals are inevitably en-US going to get involved along with en-US our HR professionals and the en-US chain of command.en-US EEO also works with officials from the Office of the en-US Inspector General and alternative dispute resolution experts en-US to determine the true cause of complaints, said EEO Director en-US Janice Samuel.en-US Sometimes we have to dig a little deeper to know what en-US the issue is actually about, she said. If its about an employee feeling like their boss is bullying them, for example, Â thats en-USworkplace harassment, not EEO. What were doing through Health of the Agency en-USStory by Beth Reece DLA en-USEnterprise en-US Hotline Safety Human en-USResources Equal en-USEmploymenten-US Opportunity Diversity Sexual en-USAssault en-US Preventionen-US en-US & Response
page 33 the Health of the Agency is partnering more frequently with en-USpotential players, which helps us ensure employees are going en-US to the right venue where their issue can be resolved. en-US Samuel said greater collaboration has helped her en-US understand how her team is intertwined with other parts of en-US the organization. en-US We really do need each other. We need each other to get en-US things done and make improvements that impact the entire en-US agency, she said.en-US The initiative, which launched in October, has already en-US led to proactive steps in areas like the new performance en-US evaluation system known as the Department of Defense en-US Performance Management and Appraisal Program. Although en-US the number of grievances formally raised by DLA employees en-US is relatively low in all categories, Health of the Agency en-US representatives recognized the potential for increased en-US complaints as a result of DPMAP.en-US Just by virtue of having this group together weve been en-US able to alert the director that as DPMAP ratings get finalized, en-US communicated and executed, were probably going to see a little en-US more angst in the workforce, Bunn said. The system we moved en-US from didnt generate complaints because pretty much everyone en-US got the same rating, but under DPMAP we expect there to be en-US more disputes.en-US DLA Human Resources therefore began a movement to eduen-US -en-US cate employees on such features as the My Performance tool en-US and provided tips on writing effective employee-input statements. en-US A hike in hotline complaints regarding employee-en-US supervisor relationships also spurred additions to leadership-en-US development training. en-US We realized that some of our hotline complaints en-US related to equal employment opportunity, which usually en-US has to do with shortfalls in leadership skills and leadership en-US approaches. Thats already caused us to take another look at en-US our leadership competencies and beef up on soft skills in our en-US leadership training and development programs, Bunn said. en-US And since mishaps and injuries historically rise during en-US spring and summer when employees spend more time en-US outdoors participating in activities like boating and en-US cycling, Health of the Agency representatives proposed a en-US campaign promoting summer safety. en-USCampaigns like these are hard to measure, but theyre en-US helpful, he said. If they cause just one employee to put en-US on a life jacket when theyre on a boat or put on a helmet en-US before getting on a motorcycle, then, to me, its worth it.en-US DLAs perpetual push toward improving the health and en-US welfare of the agency should motivate employees, said en-US French, who has observed well-being trends at numerous en-US military organizations while serving as an Army officer and en-US commanding general.en-US Our employees should be comforted by the fact that en-US DLA spends a great amount of time focusing on people and en-US culture, she said. A lot of effort goes into making sure people en-US are taken care of with everything from health fairs and child en-US care centers at our major subordinate commands to the fitness centers that we all have access to. Â Theres a lot of en-USgoodness in what DLA does for its people and culture.en-US Budget changes and the demand for reform and en-US auditability continue to challenge DoD and DLA employees, en-US however, and an enduring focus on well-being is essential en-US to ensuring employees have a positive environment and the en-US tools to thrive, French added.en-US I think as we build our Health of the Agency reviews, en-US well get smarter on the challenges were all under and en-US make sure our staff is honed in on areas that could cause us en-US issues in the future, she said. Its all about supporting the en-US warfighter, and we need to make sure our workforce can en-US focus on that in spite of all the dynamic changes going on en-US around us.en-US People and culture are foundational elements of the DLAs en-US strategic plan, which describes employees as the secret ingredient to DLAs success. Â Bunn said his interactions with en-USother leaders, labor unions and employees indicate that emen-US -en-US ployees have a positive attitude about the work of the agency. en-US That doesnt mean there arent flaws though, and broadcasten-US -en-US ing the latest Culture Survey results throughout the agency is en-US proof that DLA leaders want transparency. en-US We care enough that we dont focus only on the en-US positives, he said. Were willing to do something about the en-US negatives, and that generally is what keeps people loyal to an en-US organization, knowing that management is about more than en-US just output, quantities and performance. LL ITS ALL ABOUT SUPPORTING THE WARFIGHTER, AND WE NEED TO MAKE SURE OUR WORKFORCE CAN FOCUS ON THAT IN SPITE OF ALL THE DYNAMIC CHANGES GOING ON AROUND US. DLA CHIEF OF STAFF KRISTIN FRENCH
page cover4WWW.DLA.MIL LOGLINESTHE RIGHT SOLUTIONS ON TIME, EVERY TIME en-USMy name is:en-USLinda Normanen-USI am: en-USA general supply specialist on the Distribution Research Team at DLA en-US Distribution Headquarters. en-US Describe your job in a sentence: en-USMy job is assisting customers with how the Distribution and Supply en-US System works and how to use its processes to their advantage. en-USHow long have you worked for DLA? en-USI began as a keypuncher at Fort Indiantown Gap, Pennsylvania, en-US documenting the incoming Southeast Asian refugees in 1975. After that, en-US I worked in the Finance Office, processing paychecks. I came to DLA en-US Distribution Susquehanna, Pennsylvania, in April 1976. en-US What is your favorite thing about working for DLA? en-USMy favorite thing is to assist a deployed customer with expediting their en-US cargo, explaining how the process works and how it supports them. en-USWhat are your best memories of working here? en-USOne is helping the victims of hurricanes such as en-US Katrina, Rita, Andrew and Sandy, and the victims en-US of other traumatic events in desperate need of the en-US basics, such as food and shelter. My other best en-US memories are of helping DLA customer support en-US representatives around the world. en-USen-USBy supporting the greatest armed forces in the en-US world, many of whom are my brothers and sisters en-US in arms, as I retired after 29 years in the military. My en-US small part is to get the parts, material and equipment en-US they need to complete their mission and to get back en-US home, safe and sound to their families. Linda Norman